Pierpont Vacation Packages

Great location! They are just on the cusp of needed renovation, I hope to return in a year or so to see it

All the restaurants in the casino were not open. One of the restaurants was in the casino and my 18 year old daughter couldn’t go in. Drinks in the casino couldn’t be free due to state law, but they weren’t even cheap.

Stayed last weekend, left a 5 star review. Came back this weekend- stayed 2 nights. Staff at the front desk, valet, and restaurant are all very very nice. Laundry was not working. Washer only washed on cold (warm and hot options were broke), but no dryer on any floor worked. Called front desk and they said they were aware and could send maintenance. Too bad we needed the clothes in 1 hour to play a game. 1- if you knew they were all broke, why not post signs on each floor so people didn’t end up with a load of wet clothes they have to pack? 2- if you knew and had a maintenance person available, why weren’t they already servicing them? Leaving people with an armful of wet clothes searching for a dryer on every floor and not a single one works…not good. Also didn’t have hot water at 10pm Saturday night. Let it run for five minutes straight on hot and it barely got lukewarm. Spent well over $1,000 for two nights after all said and done, hot water and a working dryer didn’t seem like too much to ask. Nice staff, good food and clean rooms- the most important things were all great.

The property itself is quite clean and modern. We were sold on the size of the room but it really didn't seem any larger than any other hotel that would have 2 queens in it. The water pressure is super low so showers can take longer than normal. For some reason the smoke detector had a plastic bag around it. The person at front desk said that it is a trick that smokers use to smoke undetected in the room. Cleaning staff need to be aware of this and make sure it isn't allowed when they are cleaning the rooms. There are so many hotel rooms at similar properties in KC and this one isn't in the best neighborhood.

Staff made us feel right at home Everything was perfect The young lady at the restaurant found us a table even when everything was booked Will stay again!!