Sur la plage, parasol, serviettes de plage, bar sur la plage

Sunset Sanato Resort & Villas – Avis

3.5 out of 5
Sunset Sanato Resort & Villas
To 3, Ap Duong Bao, Duong To, Phu Quoc

Avis

8,6

Excellent

Note de 10 – Excellent, d’après 17 avis sur 29." "
Note de 8 – Bien, d’après 5 avis sur 29." "
Note de 6 – Acceptable, d’après 5 avis sur 29." "
Note de 4 – Médiocre, d’après 1 avis sur 29." "
Note de 2 – Terrible, d’après 1 avis sur 29." "

9,0/10

Propreté

8,8/10

Service et personnel

7,6/10

Commodités

8,2/10

État et installations de l’hébergement

9,2/10

Écoresponsabilité

Avis

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points forts : Confort de la chambre
선셋 해변이 있어서 좋아요. 직원들 친절해요. 하우스키핑 청결이 좀.. 오래된 빌라에요. 가격과 비례합니다.
Séjour de 6 nuits en janvier 2024

10/10 – Excellent

Truong

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very nice place to stay. Good view for sunset and sun rise pictures.
Séjour de 2 nuits en mai 2023

10/10 – Excellent

NAEGYOO

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en novembre 2022
Le Trung Thuc (Mr.) a répondu le 5 déc. 2022
Xin Chao Mr/Ms. Naegyoo,Thank you for choosing Sunset Sanato Resort & Villas for your vacation.We are glass you enjoy your stay with us.Your kindness review motivate us and we hope to see you in your next trip.Thanks & Best regards,Lê Trung ThựcPublic Relations Director

10/10 – Excellent

VIET

Séjour de 1 nuit en août 2022
Le Trung Thuc (Mr.) a répondu le 26 août 2022
Xin Chao Mr/Ms. VietThank you so much for your kind comments and for sharing your experience of your stay with us at Sunset Sanato Resort and Villas.Your kind words are the motivation for all staff making a better services in future.We are looking forward to welcoming you soon again at our Resort.Sincerely,Le Trung Thuc (Mr.)Public Relations Director

10/10 – Excellent

Hung

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very good
Séjour de 4 nuits en août 2022
Le Trung Thuc (Mr.) a répondu le 26 août 2022
Xin Chao Mr/Ms. Hung,Thank you so much for your kind comments and for sharing your experience of your stay with us at Sunset Sanato Resort and Villas.Your kind words are the motivation for all staff making a better services in future.We are looking forward to welcoming you soon again at our Resort.Sincerely,Le Trung Thuc (Mr.)Public Relations Director

10/10 – Excellent

??

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
해변이 가깝고 풀빌라여서 맘껏 수영할수 있어요. 시내도 그랩으로 10분정도 거리이고 공항에서도 가까워요. 현지인들도 많습니다. 해변의 노을이 정말 멋집니다. 아침도 잘 나와요
Séjour de 1 nuit en juillet 2022
Le Trung Thuc (Mr.) a répondu le 26 août 2022
Xin Chao Mr/Ms Eunju Jung,Thank you so much for your kind comments and for sharing your experience of your stay with us at Sunset Sanato Resort and Villas.Your kind words are the motivation for all staff making a better services in future.We are looking forward to welcoming you soon again at our Resort.Sincerely,Le Trung Thuc (Mr.)Public Relations Director

10/10 – Excellent

Voyageur vérifié

Séjour de 3 nuits en juin 2020
Ivy Nguyen a répondu le 28 juill. 2020
Dear Honor guest, Thank you so much for your staying with us. We are so happy to serve you at Sunset Sanato Resort and Villas. We hope see you very soon in the nearest future. Warmest regards,

4/10 – Médiocre

Voyageur vérifié

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, commodités
Points faibles : Service et personnel
1.客房服務的品質很差 ,所有服務只到晚上10點,如果要冰塊 需要付費5萬元越盾一次,而且不提供杯子,好奇怪 2.硬體設施還行,有美麗的海灘,可是員工態度差,素質不夠,記得下塌渡假村的第一天,與朋友坐在沙灘上,正準備喝香檳,看著大堂吧檯邊上有玻璃杯,順手借了4個,卻被值班主管制止,真是大傻眼.... 3.感覺上甚麼都要錢,不舒服
Séjour de 2 nuits en février 2020

10/10 – Excellent

randy

Séjour de 3 nuits en janvier 2020

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en janvier 2020

10/10 – Excellent

Siv

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 14 nuits en décembre 2019

10/10 – Excellent

CHUN YEN

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Perfect location close to the beach to effortlessly enjoy sunrise and sunset. The villa is new and clean, the huge refrigerator could store everything you need.
Séjour de 8 nuits en décembre 2019

10/10 – Excellent

Bo

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Phu quoc en gång till
Helt underbart fantastiskt land trevligt folk och underbar service
Séjour de 16 nuits en décembre 2019

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel
nice jacuzzi private pool
Séjour de 1 nuit en novembre 2019

2/10 – Terrible

Phuong

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The property is under construction and nothing finish. The food for breakfast is cold. I am very disappointed
Séjour de 1 nuit en novembre 2019
Sunset Sanato Resort & Villas a répondu le 18 nov. 2019
Dear Mr/Mrs.Phuong, Thank you very much for your review. We do apologize for your bad experience at our Resort This was not what we would like to deliver to you. Your feedback is very vital to us. Your constructive comments will help us improve our services better. We noted all that you mentioned and ensure the whole team will fix it immediately. Once again, please accept our sincerely apology for all the inconvenience caused to you during your stay. I do hope to have an opportunity to welcome you and your family back to the resort to show you the improvement we have made thanks to your constructive comment. Best regards,

6/10 – Acceptable

ER, HONG KONG

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
NICE INTERIOR AND LAYOUT. SUITABLE FOR FAMILY HOLIDAY AND VERY RELAXING BUT THE KITCHEN REQUIRES ADDITIONAL FEES TO USE..... THIS WAS NOT LISTED AT TIME OF BOOKING AND WE WERE ONLY INFORMED UPON ARRIVAL.
Séjour de 5 nuits en juillet 2019

6/10 – Acceptable

nanhee

Voyage de couple
Points forts : Propreté
Points faibles : Service et personnel
리셉션데스크와 조식을 먹는 식당이 너무 비닐하우스 같은 느낌;; 컨테이너 같은 느낌? 그냥 포토존이 있고 객실컨디션이 좋은거 말고는..그닥 비추에여
Séjour de 1 nuit en juillet 2019

10/10 – Excellent

Louvelle

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
The location was great, loved the beach. Room was very comfortable & clean. The attentive hotel staffs were a big plus!
Séjour de 3 nuits en mars 2019
Cececlia Nguyen a répondu le 8 juill. 2019
Dear Sir/Madam, Greeting from Sunset Sanato Resort & Villas. Thank you for your good comment our resort. We trust that we have added enjoyment to your memorable experience of Phu Quoc with our lovely pleasure time. If in this area again we look forward in welcoming you as valued guest. Thank you in advance for your time and for staying with us. Sincerely yours,

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
시설이 깨끗하고 넓으며 좋습니다. 다만, 3명의 가족이 방 1만을 쓰기엔 킹 침대 1대 뿐이어서, 방 2개를 예약하고자 했으나 그렇게 예약할 수가 없어서 방을 3개나 예약했습니다. 예약 당시 주방을 사용할 수 있다고 조건에 되어 있었는데, 숙소 측에서 사용 못하게 해서 실망스러웠습니다. 며칠 있는 동안 공사 소음이 심했습니다. 주변에 공사를 많이 하고 있었고, 매점 등의 간단한 편의시설이 하나도 없어서 택시를 타고 나가야 했습니다. 빌라에 있는 개인 풀은 매우 작아서 수영을 즐기는 사람들보다는 어린이 동반 가족들에게 좋을 듯 합니다. 메인 풀은 없고, 뷔페식당 바로 앞이 바다여서 뷰는 매우 좋습니다. 선셋을 즐기며 칵테일 한잔 하기 좋습니다. 직원들은 매우 친절합니다. 이렇게 친절한 분들을 여행하면서 처음 봅니다.
Séjour de 4 nuits en mai 2019
Cindy (Ms.) - Sales Executive a répondu le 11 mai 2019
Warmest greeting from Sunset Sanato Resort & Spa. Thank you for taking your time voting for us. Your comment is highly appreciated. We are delighted that you had an amazing stay with us. Your positive review can be a great encouragement for our team to continue to deliver a seamless service for our guests. We will try our best to overcome our shortcomings. We look forward to welcoming again when you travel to Phu Quoc next time. Best regards,

8/10 – Bien

ung yong

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
THe villa is good for my family.
The villa has good and clean room. Also has good swimming pool.
Séjour de 1 nuit en mars 2019
Cindy (Ms.) - Sales Executive a répondu le 2 avr. 2019
Thank you for your feedback. Hope to have chance to welcome you back in the next time to Phu Quoc

6/10 – Acceptable

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel
まだまともなフロントも無く他の施設やスパなどサービスなど建設中で中途半端でした。ビラの宿泊が良かった。 家族連れならいいと思う。
Séjour de 4 nuits en mars 2019
Cindy (Ms.) a répondu le 30 mars 2019
Thank you for your feedback. We are appriciate that and hope to welcome you back next time to Phu Quoc

6/10 – Acceptable

FifiT

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : Commodités, état et installations de l’hébergement
The property is still under construction. Only 16 villa are done so you will hear hammers banging at 7am in the morning. Stayed 4 nights. Pro: 1. The villa itself is nice and clean. 2. Private pool was great. But you have to call the reception to send someone to turn on the jacuzzi every time you want to turn it on. You cannot turn it on yourself. 3. The employees were very nice and accommodating. 4. We got our own villa because we had 8 people. But beware, if you are just booking for 2 people, you will be sharing a room in a villa with strangers. Con: 1. There is nothing near by, no restaurant, nothing. You have to take a taxi into town (160,000 Dong each way $7usd). 2. The resort (not really a resort) doesn’t offer any spa service. 3. They have a hall that serve a buffet breakfast. The same hall turns becomes a restaurant for lunch and dinner but it does not feel like a restaurant. 4. The bar on the beach is ghetto looking. I don’t think they built it yet and what is there looks like a temporary thing. 5. They counted the number of utensils in the kitchen and we had to sign for it. It was such a weird expensive. Basically you are responsible for every single spoons, forks or chopsticks that goes missing. I have never ever deal with anything remotely like this before. 6. There is no community pool so the only time you swim is in your own private pool. 7. The ocean water was not swim-able. 8. The entrance/exit to the hotel still needs to be renovated.
Séjour de 4 nuits en février 2019
Cindy(Ms.) - Sales Executive a répondu le 4 mars 2019
Dear Mr/Ms. FifiT, First of all, I would like to take this chance to thank you for choosing our Resort. It was our pleasure to serve you during your holiday in Phu Quoc. I regret that you were affected by many reasons. Your constructive feedback has been shared with the management board for review and action as we have never stopped strive to improve the quality of our services. We hope that we can have another chance to serve you better in the future. We look forward to welcoming you again. Best regards,

10/10 – Excellent

Voyageur vérifié

Séjour de 1 nuit en février 2019
Cindy (Ms.) - Sales Executive a répondu le 2 avr. 2019
Thank you for your voting, we are appreciate that! Hope to have chance to welcome you back to Sunset Sanato Resort. Regards,

10/10 – Excellent

Voyageur vérifié

Séjour de 1 nuit en février 2019
Cindy (Ms.) - Sales Executive a répondu le 2 avr. 2019
Thank you for your voting, we are appreciate that! Hope to have chance to welcome you back to Sunset Sanato Resort. Regards,

8/10 – Bien

Michael

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en février 2019
Cindy (Ms.) a répondu le 15 févr. 2019
Dear Mr. Michael, Thank you for an awesome review. How wonderful to hear that you have had such a fabulous stay with us! While taking this as an encouragement, we would definitely continue to strive for excellence and look forward to welcoming you back in very near future. Best regards, Cindy (Ms.)

10/10 – Excellent

Anna-Clara

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fantastisk standard som 5 stjärnigt
Fantastiska rum hög standard trodde vi hade hamnar fel inte planerat för lyxhotell
Séjour de 3 nuits en février 2019
Cindy (Ms.) a répondu le 10 févr. 2019
Dear Anna Clara, Thank you for your positive feedback. We are appreciate that and hope to have chance to welcome you back to our Resort. Regards, Cindy (Ms.)

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Sehr sauberes Hotel mit eigenem Pool und einem schönen Strand.
Séjour de 2 nuits en février 2019
Cindy (Ms.) a répondu le 9 févr. 2019
Dear Mr./ Ms. Anonymous, Thank you for taking your time to write such a nice review. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services. We hope other travelers will highly consider your helpful review when choosing the right destination for their vacation. We are looking forward to welcoming you back for a longer vacation at Sunset Sanato Resort! Best regards, Cindy (Ms.)

10/10 – Excellent

Henriette

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great service, only complaint is that the beach was not very clean, which was very disappointing.
Séjour de 5 nuits en janvier 2019
Cindy(Ms.) a répondu le 8 févr. 2019
Dear Hẻniette, Thank you for an awesome review. How wonderful to hear that you have had such a fabulous stay with us! While taking this as an encouragement, we would definitely continue to strive for excellence and look forward to welcoming you back in very near future. Best regards, Cindy (Ms.)

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en janvier 2019
Cindy (Ms.)/Sales Executive a répondu le 5 févr. 2019
Dear Anonymous, Thank you for an awesome review. How wonderful to hear that you have had such a fabulous stay with us! While taking this as an encouragement, we would definitely continue to strive for excellence and look forward to welcoming you back in very near future. Best regards, Cindy (Ms.)