Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.Plus de renseignementsS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 133 avis sur 251." "
10 – Excellent
133
Note de 8 – Bien, d’après 66 avis sur 251." "
8 – Bien
66
Note de 6 – Acceptable, d’après 29 avis sur 251." "
6 – Acceptable
29
Note de 4 – Médiocre, d’après 10 avis sur 251." "
4 – Médiocre
10
Note de 2 – Terrible, d’après 13 avis sur 251." "
2 – Terrible
13
9,0/10
Propreté
8,6/10
Service et personnel
8,4/10
Commodités
8,8/10
État et installations de l’hébergement
9,0/10
Écoresponsabilité
Avis
10/10 – Excellent
Thi oanh
Voyage en famille
16 déc. 2019
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Thi oanh
Séjour de 1 nuit en décembre 2019
Vinpearl Resort & Golf Phu Quoc a répondu le 24 déc. 2019
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
8/10 – Bien
Guillaume
18 mars 2019
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Presque un sans faute
Bon accueil dans ce magnifique à hôtel. Cependant la chambre réservée pour 4 personnes dont 2 enfants ne proposait qu un lit King size et un lit une personne! J ai dû aller réclamer au réceptionniste un lit supplémentaire, qui a fait monter un lit parapluie. Ceci est la seule fausse note de notre séjour mais elle s est également produite pour un couple d amis avec 2 enfants !!!
Guillaume
Séjour de 5 nuits en février 2019
Vinpearl Phu Quoc Resort & Golf a répondu le 8 avr. 2019
Dear Guillaume,
It was indeed a pleasure to have you and your family stay with us.
Thank you for sharing your memorable experience at our resort and we are glad to note that my team managed to live up to your expectations. Besides, we do apologize for any disturbances that caused you during your stay.
We all Vinpearl team are looking forward to welcome you once again at your second home away from home to enjoy our hotel services.
Best regards,
Vinpearl Phu Quoc Resort & Golf – the holiday paradise of Viet Nam Management team
10/10 – Excellent
Laureline
17 août 2018
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Service impeccable, villa très confortable, petit déjeuner incroyable.
Laureline
Séjour de 3 nuits en août 2018
Vinpearl Resort & Golf Phu Quoc Management Team. a répondu le 20 oct. 2018
Xin chào Laureline,
Thank you for choosing Vinpearl Resort & Golf Phu Quoc as your holiday destination.
We are pleased to learn that you had a wonderful stay with us.
We hope to welcome you back to our resort in your next trip in Phu Quoc.
Thank you.
With warmest regards,
10/10 – Excellent
RENE, PARIS
4 févr. 2016
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
FANTASTIQUE HOTEL
DE L'ACCUEIL A L'AEROPORT JUSQ'AU CHECK-OUT POUR LA CHAMBRE, TOUT A ETE DIGNE D'UN GRAND 5 ETOILES. LES PISCINES SONT GIGANTESQUES, LA NOURRITURE EN BUFFET EXCEPTIONNELLE, AU DELA DE MES ATTENTES.
RENE
10/10 – Excellent
SANG BAE
Voyage en famille
14 févr. 2024
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
쉐라톤이 빈펄 멜리아보다 30배 좋습니다
빈펄리조트멜리아보더 30배는 더 좋습니다. 툭툭이 빨리오고 늦은 체크아웃되고 이른 체크인되고 밥도 맛있고 한식도있고 멜리아 리조트는 변질됐어요 장사 잘된다고 베짱 장사합니다. 멜리아 리조트는 헤어드라이어도 없고 수건도 갯수가 부족해서 신청하고 세시간 기다렸습니다. 하지만 쉐라톤은 전화 주문 후 5분이내 방문하며 항상 밖에 다녀오면 정돈됐고, 로비 직원들도 너무 친절합니다. 음식도 맛있습니다
SANG BAE
Séjour de 3 nuits en février 2024
B. Lo a répondu le 15 févr. 2024
Dear guest,We are delighted that your stay sounds so perfect! Your kind words about our associates and your great experience at our resort will be shared with the team as it is important and will encourage us to do even better. We hope that we can welcome you back soon to create another relaxing stay for you.Regards,Bensum LoDirector of Rooms
10/10 – Excellent
Willa
Voyage en famille
14 févr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was extraordinarily polite and professional. No major issues were experienced and all minor concerns were quickly and efficiently addressed.
Willa
Séjour de 4 nuits en février 2024
B. Lo a répondu le 15 févr. 2024
Dear guest,Thank you for staying with us. We are glad to hear that you had an enjoyable stay.Your kind words about our associates will be shared with the team as it will encourage us to improve further. We hope we will give you another memorable experience soon.Regards,Bensum LoDirector of Rooms
4/10 – Médiocre
Voyageur vérifié
Voyage en famille
12 févr. 2024
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
5성급 절대아님
스위트룸이었는데도 불구하고
첫 청소상태가 너무 별로였음
청소를 재 요청 하고 나서야 겨우 지낼만 했음
3박 숙박하는 동안 바퀴벌레를 2번이나 봤음
5성급 호텔이라고는 볼 수 없는 청결상태와 서비스
키즈클럽은 제대로된 장난감 하나없고
10분만 놀아도 발바닥이 새까맣게 변함
Voyageur vérifié
Séjour de 3 nuits en février 2024
B. Lo a répondu le 15 févr. 2024
Dear guest,Thank you for sharing your experience with us. We apologize for the services which have disappointed you during your recent stay.We have shared your feedback with respective departments for further review and improvement. Additional training and guidelines will also be provided to our associates so to ensure we meet the Sheraton standard, and more importantly to meet our guests’ expectations.Once again, please accept our sincerest apology for any inconvenience we have caused you. We highly appreciate your feedback, as it will assist us in becoming better at what we do, and we look forward to welcoming you back in the near future.Regards,Bensum LoDirector of Rooms
6/10 – Acceptable
yong hoon
22 janv. 2024
yong hoon
Séjour de 2 nuits en janvier 2024
B. Lo a répondu le 15 févr. 2024
Dear guest,Thank you for taking the time to share your experience with us.We value your opinions and customer service is a high priority for our business.Thank you again for the stay. Hope we can serve you again in the near future.Regards,Bensum LoDirector of Rooms
10/10 – Excellent
Seunggee
22 janv. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Seunggee
Séjour de 4 nuits en janvier 2024
B. Lo a répondu le 15 févr. 2024
Dear guest,Thank you for staying with us.We are glad to hear that you had an enjoyable stay.Your feedback is very important for us as it helps us to improve our service to meet guests' expectation. We hope that we can welcome you back soon to create another relaxing stay for you.Regards,Bensum LoDirector of Rooms
10/10 – Excellent
Boldsukh
Voyage en famille
8 janv. 2024
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good hotel
Very good hotel
Boldsukh
Séjour de 1 nuit en janvier 2024
B. Lo a répondu le 15 févr. 2024
Dear guest,Thank you for staying with us.We are glad to hear that you had an enjoyable stay.Your feedback is very important for us as it helps us to improve our service to meet guests' expectation. We hope that we can welcome you back soon to create another relaxing stay for you.Regards,Bensum LoDirector of Rooms
8/10 – Bien
Ngoc Thuy
30 déc. 2023
Ngoc Thuy
Séjour de 4 nuits en décembre 2023
B.Lo a répondu le 15 févr. 2024
Dear guest,Thank you for your review.We are glad to hear that you had an enjoyable stay.Your feedback is very important for us as it helps us to improve our service to meet guests' expectation. We hope we will give you another memorable experience soon.Regards,Bensum LoDirector of Room
6/10 – Acceptable
FUMINORI
Voyage en famille
27 déc. 2023
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Dear guest,Thank you for your review.We apologize for the services which have disappointed you during your recent stay.We have shared your feedback with respective departments for further review and improvement. Additional training and guidelines will also be provided to our associates so to ensure we meet the Sheraton standard, and more importantly to meet our guests’ expectations.Once again, thank you again for sharing the feedback. We highly appreciate it, as it will assist us in becoming better at what we do. We hope for the opportunity to serve you again in the future.Regards,Bensum LoDirector of Rooms
8/10 – Bien
Cuong, Covina
25 déc. 2023
Cuong
Séjour de 4 nuits en décembre 2023
B. Lo a répondu le 15 févr. 2024
Dear guest,Thank you for staying with us.We are glad to hear that you had an enjoyable stay.Your feedback is very important for us as it helps us to improve our service to meet guests' expectation. We hope that we can welcome you back soon to create another relaxing stay for you.Regards,Bensum LoDirector of Rooms
8/10 – Bien
Alfredo
Voyage en famille, Voyage en groupe
24 déc. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
We will come again
Amazing experience. For a resort, too short in activities offered to be done at the resort.
Alfredo
Séjour de 6 nuits en décembre 2023
B Lo a répondu le 28 déc. 2023
Dear guest,Thank you for your review.We are delighted that your stay sounds so perfect! We have shared your suggestions with the relevant teams for further review and possible improvement.Once again, thank you for your stay and recommendation. Hope we will provide another enjoyable stay for you in the future.Regards,Bensum LoDirector of Rooms
10/10 – Excellent
April
17 déc. 2023
April
Séjour de 2 nuits en décembre 2023
B Lo a répondu le 28 déc. 2023
Dear guest,Thank you for your positive review. We are happy to know that you generally had a good experience here. Your feedback is very important for us as it helps us to improve our service to meet guests' expectations. Once again, thank you for your review. We all look forward to your next stay in the near future.Regards,Bensum LoDirector of Rooms
10/10 – Excellent
Yuen Ming
Voyage en groupe
7 déc. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Yuen Ming
Séjour de 4 nuits en novembre 2023
B Lo a répondu le 28 déc. 2023
Dear guest,Thank you for your review.We are glad to know that you had an enjoyable stay with us.Your feedback is very important for us as it helps us to improve our service to meet guests' expectations. Hope we will welcome you back soon to create another memorable stay for you. Regards,Bensum LoDirector of Rooms
2/10 – Terrible
Voyageur vérifié
Voyage en famille
5 déc. 2023
Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Confort de la chambre
최악
단체 손님을 무분별하게 받아 호텔 분위기가 엉망입니다.
새벽에 고성방가 때문에 잠을 잘 수 없으며,
새벽에도 흘러나오는 호텔 식당 음악 소리 역시 최악입니다.
Voyageur vérifié
Séjour de 3 nuits en novembre 2023
B Lo a répondu le 28 déc. 2023
Dear guest,Thank you for your review.We apologize for the inconvenience caused to you during the stay.We have shared your comments with the relevant teams for further review and possible improvement.Once again, please accept our sincerest apology for any inconvenience we have caused you. We highly appreciate your feedback, as it will assist us in becoming better at what we do, and we look forward to welcoming you back in the near future.Regards,Bensum LoDirector of Rooms
10/10 – Excellent
Yew Mun
Voyage en famille avec de jeunes enfants
4 déc. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We stayed in the 2rooms villa facing the beach. Very spacious, new and clean, service is top-notch. Breakfast is delectable. Pool and beach access is great. Will be better if the hotel offers sea sports activities.
Yew Mun
Séjour de 5 nuits en novembre 2023
B. Lo a répondu le 5 déc. 2023
Dear guest,Thank you for your review. We are glad to hear that you enjoyed our hotel facilities and service.Indeed there is a travel service provider stations in our resort to provide water sports activities to our guest. Guest can join with these activities directly if they wish to.Once again, thank you for the recommendation. We all look forward to you next stay in the future.Regards,Bensum LoDirector of Rooms
10/10 – Excellent
Atsushi
15 nov. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Atsushi
Séjour de 3 nuits en novembre 2023
B. Lo a répondu le 16 nov. 2023
Dear guest,Thank you for sharing your experience with us. We are happy to know that you generally had a good experience here. Do stay in touch with us on our websites to know more so you can maximize your future staying experience. We all look forward to your next stay in the near future.Regards,Bensum LoDirector of Rooms
10/10 – Excellent
Alvin
Voyage en famille avec de jeunes enfants, Voyage en famille
15 nov. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property, clean, quiet helpful and very welcoming staff
Alvin
Séjour de 3 nuits en novembre 2023
B. Lo a répondu le 16 nov. 2023
Dear guest,Thank you for your positive review. Thank you for your kind words on our facilities and service provided, we have shared the positive feedback with our associates.Once again, thank you for your great support. We all look forward to welcome you back and provide you with another memorable stay in the near future.Regards,Bensum LoDirector of Rooms
10/10 – Excellent
Robert
Voyage de couple
24 oct. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful hotel with a great beach the stafff was very nice and helpful will definetly be coming back
Robert
Séjour de 3 nuits en octobre 2023
B. Lo a répondu le 15 nov. 2023
Dear guest,Thank you for your review.We are glad that you and your family have enjoyed the stay at Sheraton Phu Quoc Long Beach Resort.Your kind words about our associates will be shared with the team as it will encourage us to improve more. Once again, thank you for staying with us. We look forward welcoming you back in the future. Regards,Bensum LoDirector of Rooms
10/10 – Excellent
Phuong Huynh
14 oct. 2023
Phuong Huynh
Séjour de 3 nuits en octobre 2023
B. Lo a répondu le 15 nov. 2023
Dear guest,Thank you for staying with us. Sounds like you had a great stay with us here at Sheraton Phu Quoc Long Beach Resort and we appreciate the time you have taken to let us hear of your delightful experience. Hope we will welcome you back soon to create another memorable stay for you. Regards,Bensum LoDirector of Rooms
10/10 – Excellent
YUAN-MIN
Voyage en famille
12 oct. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
아침 뷔페 외에는 딱히 먹을 만한 음식이 없었다는 것이 아쉽고 음식대비 가격은 비싼 편이었던 것 같다.
Park
Séjour de 3 nuits en septembre 2023
B. Lo a répondu le 15 nov. 2023
Dear guest,Thank you for your review.We apologize for the services which have disappointed you during your recent stay.We have shared your suggestions with the relevant teams for further review and possible improvement.Once again, please accept our sincerest apology for any inconvenience we have caused you. We highly appreciate your feedback, as it will assist us in becoming better at what we do, and we look forward to welcoming you back in the near future.Regards,Bensum LoDirector of Rooms
10/10 – Excellent
HIROMI
23 sept. 2023
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was a very pleasant stay. It would have been even better if the amenities were complete.
HIROMI
Séjour de 3 nuits en septembre 2023
B. Lo a répondu le 15 nov. 2023
Dear guest,Thank you for your review.We are glad to know that you had an enjoyable stay with us.Thank you for your kind words on our facilities and service provided, we have shared the positive feedback with our associates.Hope we will welcome you back soon to create another memorable stay for you. Regards,Bensum LoDirector of Rooms
10/10 – Excellent
Sungan
5 août 2023
Sungan
Séjour de 2 nuits en juillet 2023
B. Lo a répondu le 15 nov. 2023
Dear guest,Thank you for your feedback.We are glad to hear that you had an enjoyable stay.Do stay in touch with us on our websites to know more so you can maximize your future staying experience. We hope we will give you another memorable stay in the near future.Regards,Bensum LoDirector of Rooms
10/10 – Excellent
Kangnam
7 juill. 2023
Kangnam
Séjour de 4 nuits en juillet 2023
B. Lo a répondu le 13 août 2023
Dear guest,Thank you for your review and feedback. We are happy to know that you generally had a good experience here. Hope we will welcome you back soon to create another memorable stay for you. Regards,Bensum LoDirector of Rooms
10/10 – Excellent
Nath
19 juin 2023
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
EverythJung was good
Nath
Séjour de 2 nuits en juin 2023
B. Lo a répondu le 19 juin 2023
Dear guest,Thank you for your review and feedback.We are happy to know that you generally had a good experience here. Hope we will welcome you back soon to create another memorable stay for you. Regards,Bensum LoDirector of Rooms
10/10 – Excellent
Voyageur vérifié
Voyage en famille
16 juin 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Voyageur vérifié
Séjour de 3 nuits en juin 2023
B. Lo a répondu le 19 juin 2023
Dear guest,Thank you for your review. We are glad to know that you had an enjoyable stay with us.Hope we will give you another memorable stay in the near future.Regards,Bensum LoDirector of Rooms
6/10 – Acceptable
THANH, Placentia
Voyage en famille
9 juin 2023
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice property but food and things to do are limited. Poor weather conditions in June
THANH
Séjour de 3 nuits en juin 2023
B Lo a répondu le 14 juin 2023
Dear guest,Thank you for staying with us and we are glad that you had enjoyed our property. Unfortunately, weather was not as good as other days as raining season. Your comments on food offerings had also been shared with our Food & Beverage team for further enhancement.We do look forward for your next stay.Regards,Bensum LoDirector of Rooms
8/10 – Bien
Isao
25 avr. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Isao
Séjour de 2 nuits en avril 2023
B Lo a répondu le 14 juin 2023
Dear guest,Thank you for your review. We hope you had enjoyed your stay here at Sheraton Phu Quoc Long Beach Resort and we are looking forward for your next stay.Regards,Bensum LoDirector of Rooms
10/10 – Excellent
Kim Phu
Voyage en groupe
13 mars 2023
Points forts : Propreté, commodités et état et installations de l’hébergement.
I had a couple isues but I called the reception desk and they resolved right away. I am very please and happy. The staff are so nice and pleasant. Definitely be back in the future.
Kim Phu
Séjour de 3 nuits en mars 2023
B Lo a répondu le 14 juin 2023
Dear guest,Thank you for your review and we are glad that problems were solved during your stay.Your kind words about our associate had also been shared with the team as encouragement.We look forward to your next stay.Regards,Bensum LoDirector of Rooms
6/10 – Acceptable
Jamie
11 mars 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Would not recommend.
Overall the resort was nice. The beach was very nice and not crowded. What makes this review a 2, maybe a 3 star is the food. The food was terrible unless you ordered room service or are at the garden restaurant. But it was very expensive in my opinion. Maybe that’s the price you pay for the quiet beach and quiet resort experience, who knows. But, I would think that if you’re going to pay premium prices then you should get premium options. Felt like a Cuban vacation if I’m being honest. Not what I was expecting from a Sheraton.
The staff were very friendly and very helpful.
Jamie
Séjour de 7 nuits en mars 2023
B Lo a répondu le 14 juin 2023
Dear guest,Thank you for staying with us and we are sorry that your stay was not as good as you had expected, in particular to our Food and Beverage offerings. We had taken your comments seriously and we would like to let you know we had a new menu deployed across our venues.We hope you will return to our resort in future and I am sure the experience would be a different one.Regards,Bensum LoDirector of Rooms
10/10 – Excellent
Dung Quoc
Voyage en famille
27 févr. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great service, great food, beautiful property well kept. Excellent
Dung Quoc
Séjour de 3 nuits en février 2023
B Lo a répondu le 14 juin 2023
Dear guest,We are happy to hear that you had an enjoyable stay here with us. Thank you for your kind words.We look forward creating another memorable moment for you in near future.Regards,Bensum LoDirector of Rooms
10/10 – Excellent
JENNY
Voyage en famille
27 févr. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
JENNY
Séjour de 2 nuits en février 2023
B Lo a répondu le 14 juin 2023
Dear guest,We are excited to hear that you had a wonderful stay at our resort.We hope you will choose to stay with us again in near future.Regards,Bensum LoDirector of Rooms
10/10 – Excellent
Shahla
Voyage en famille
25 févr. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good rest
Everything was great just check out was disaster , hotel didn’t prepare invoice in advance and personal was confused
Shahla
Séjour de 4 nuits en février 2023
B Lo a répondu le 14 juin 2023
Dear guest,Thank you for your review. We are glad to hear that your stay was generally good till check out. We sincerely hope this does not affect your decision to stay with us again. Your comments have been shared with our team as case to learn.We do look forward to your next stay at our resort.Regards,Bensum LoDirector of Rooms
10/10 – Excellent
happy
Voyage en famille avec de jeunes enfants
17 févr. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
직원 모두가 친절하고, 서비스의 품질도 훌륭했어요.
특히,
빌라에서 바라 본 바다 뷰는 정말 최고였어요
happy
Séjour de 1 nuit en février 2023
B Lo a répondu le 14 juin 2023
Dear guest,Thank you for your review. We are so happy to hear that you had an enjoyable stay at our resort.We do look forward for your next stay with us. Regards,Bensum LoDirector of Rooms
10/10 – Excellent
Dung
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
6 févr. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bãi biển cực kỳ đẹp, tắm an toàn
Dung
Séjour de 4 nuits en janvier 2023
B Lo a répondu le 14 juin 2023
Dear guest,Thank you for staying with us and we are happy to hear that your stay was enjoyable and you did enjoyed our service and the best sunset view on the island!We look forward for your upcoming stay.Regards,Bensum LoDirector of Rooms
6/10 – Acceptable
Voyageur vérifié
Voyage en famille
30 janv. 2023
Points forts : Propreté, service et personnel
Das kann noch richtig gut werden
Das Hotel wurde im Oktober von Marriott übernommen.
Die Lage, Ausstattung und die Beach sind kaum zu toppen. Das Entree ist beeindruckend.
Die umliegenden Geschäfte, das Vergnügungsviertel und der Park sind wohl noch von Corona stark beeinträchtigt. Vieles ist zu und eigentlich gibt es überall nur das Gleiche. Westliche Küche ist quasi nicht vorhanden.
Das Personal im Hotel (und ausserhalb sowieso) kann bislang nur rudimentär Englisch von einzelnen Ausnahmen abgesehen, die es grundlegend können.
Die Staff von Marriott ist mit ganzem Herzen dabei und hat aber noch viele Klippen zu umschiffen.
Badeschlappen sind zu klein für Europäer/Amerikaner und gibt auch auf Nachfrage keine anderen.
Das Buffet war im Grunde zwei Wochen lang identisch.
Die Hotelgäste kommen teils in nassen Badesachen zum Buffet und machen so die Stühle nass.
Der room service liefert das gleiche Essen an verschiedenen Tagen sehr unterschiedlich, was zB beim Club Sandwich bedeutet, dass es einmal zwei und ein anderes Mal vier Toasts sind. Tiefer Teller und viel Wok Fried Vegies und ein anderes Mal flacher kleiner Teller...
Voyageur vérifié
Séjour de 14 nuits en janvier 2023
B. Lo a répondu le 15 nov. 2023
Dear guest,Thank you for your review.We regret to know that our service did not meet your expectation.We have shared your suggestions with the relevant teams for further review and possible improvement.Thank you again for the stay. Hope we can serve you again in the near future.Regards,Bensum LoDirector of Rooms
10/10 – Excellent
Miles
24 janv. 2023
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
WONDERFUL STAY
BEAUTIFUL HOTEL, VERY WARM WELCOME. STAFF ARE OUTSTANDINGLY GOOD AND POLITE, FOOD AND DRINK EXCELLENT AND THE POOL AND BEACH ARE WONDERFUL. WOULD HIGHLY RECOMMEND THIS HOTEL
Miles
Séjour de 6 nuits en janvier 2023
B. Lo a répondu le 15 nov. 2023
Dear guest,Thank you for staying with us. We are delightful to know that you had an enjoyable stay here and happy to know you were satisfied with our staff.Your kind words about our associates will be shared with the team as it will encourage us to improve more. Once again, thank you for your review. We all look forward to your next stay in the near future.Regards,Bensum LoDirector of Rooms
2/10 – Terrible
Marek
23 janv. 2023
Marek
Séjour de 1 nuit en janvier 2023
B. Lo a répondu le 15 nov. 2023
Dear guest,Thank you for staying with us. We apologize for the services which have disappointed you during your recent stay.We value your opinions and customer service is a high priority for our business.Once again, thank you for staying with us. Trust we will provide better service during your next visit. Regards,Bensum LoDirector of Rooms
8/10 – Bien
Marek
22 janv. 2023
Marek
Séjour de 1 nuit en janvier 2023
B. Lo a répondu le 15 nov. 2023
Dear guest,Thank you for your review.We are happy to know that you generally had a good experience here. Once again, thank you for staying with us. We look forward welcoming you back in the future. Regards,Bensum LoDirector of Rooms
10/10 – Excellent
Narangerel
21 janv. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful property, friendly staffs.
I will recommend this place to anyone.
Narangerel
Séjour de 1 nuit en janvier 2023
B. Lo a répondu le 15 nov. 2023
Dear guest,Thank you for your review and feedback.We are glad to know you have enjoyed hotel facilities and part of services provided. Your kind words about our associates will be shared with the team as it will encourage us to improve more. Once again, thank you for your review. We all look forward to your next stay in the near future.Regards,Bensum LoDirector of Rooms
8/10 – Bien
Marek
19 janv. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel bardzo ładny , kuchnia smaczna to pierwszy dzien zobaczymy kolejne dni czy ok całość
Marek
Séjour de 1 nuit en janvier 2023
B. Lo a répondu le 15 nov. 2023
Dear guest,We are glad to know that you had an enjoyable stay with us.Your kind words about our associates and your great experience at Sheraton Phu Quoc Long Beach Resort will be shared with the team as as it will be a great encouragement to the team. Once again, thank you for staying with us. We look forward welcoming you back in the future. Regards,Bensum LoDirector of Rooms
10/10 – Excellent
Cong
29 déc. 2022
Cong
B. Lo a répondu le 15 nov. 2023
Dear guest,Thank you for staying with us. We are delighted that your stay sounds so perfect! Do stay in touch with us on our websites to know more so you can maximize your future staying experience. Regards,Bensum LoDirector of Rooms
6/10 – Acceptable
DAHYUN
Voyage en famille
29 déc. 2022
Points forts : État et installations de l’hébergement, confort de la chambre
음식 관련
I ordered Banmi at the swimming pool, but it took a really long time and the pork smelled bad.
The next day's breakfast meat menu smelled bad, and I couldn't order food after that. I only ordered French fries. Fortunately, the breakfast on the second day did not smell.
I trusted it because it was Sheraton Hotel, but the food didn't seem to be maintained, so I was very disappointed.
DAHYUN
Séjour de 2 nuits en décembre 2022
B. Lo a répondu le 15 nov. 2023
Dear guest,Thank you for your feedback in connection with our services that did not meet your expectations, in particular to our associate’s attitude and manner when assisting you. Please accept our apology for any inconvenience this may have caused you.Once again, thank you for staying with us. Trust we will provide better service during your next visit. Regards,Bensum LoDirector of Rooms
10/10 – Excellent
PETER
30 oct. 2022
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful hotel, very clean, nice staffs, very good breakfast buffet, professional services, nice spa, steam room, sauna room very good.
PETER
Séjour de 2 nuits en octobre 2022
B. Lo a répondu le 15 nov. 2023
Dear guest,We are glad to hear that you had an enjoyable stay.Thank you for your kind words on our facilities and service provided, we have shared the positive feedback with our associates.Do stay in touch with us on our websites to know more so you can maximize your future staying experience. Once again, thank you for your stay and recommendation. Hope we will provide another enjoyable stay for you in the future.Regards,Bensum LoDirector of Rooms
10/10 – Excellent
Viet
7 oct. 2022
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
We are very happy and enjoy to stay here, services were very good, If you want to explore the Grand World or Vinsafari or Vinwonder this is the place for you, it has electric cars to take you to those places.It’s more convenient to buy a package, hotel and entry tickets to the Safary and Vinwonder
Viet
Séjour de 2 nuits en octobre 2022
B. Lo a répondu le 15 nov. 2023
Dear guest,Thank you for your feedback.We are delighted that your stay sounds so perfect! Your feedback is very important for us as it helps us to improve our service to meet guests' expectations. Hope we will welcome you back soon to create another memorable stay for you. Regards,Bensum LoDirector of Rooms
6/10 – Acceptable
Vu-Ky
13 août 2022
Vu-Ky
Séjour de 4 nuits en août 2022
B. Lo a répondu le 15 nov. 2023
Dear guest,Thank you for your review.We regret to know that our service did not meet your expectation.We value your opinions and customer service is a high priority for our business.Once again, thank you for sharing your experience. We look forward to welcome you back in the near future.Regards,Bensum LoDirector of Rooms
10/10 – Excellent
Hoa Van
5 août 2022
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hoa Van
Séjour de 4 nuits en juillet 2022
B. Lo a répondu le 15 nov. 2023
Dear guest,Thank you for your positive review. We are delighted to know that you have enjoyed the stay with us here.Do stay in touch with us on our websites to know more so you can maximize your future staying experience. Once again, thank you for staying with us. We look forward to welcoming you back in the future. Regards,Bensum LoDirector of Rooms