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GreenTree Hotel Phoenix West – Avis

3 out of 5
GreenTree Hotel Phoenix West
1500 N 51st Ave, Phoenix, AZ

Avis

7,4

Bien

Note de 10 – Excellent, d’après 375 avis sur 1007." "
Note de 8 – Bien, d’après 268 avis sur 1007." "
Note de 6 – Acceptable, d’après 158 avis sur 1007." "
Note de 4 – Médiocre, d’après 90 avis sur 1007." "
Note de 2 – Terrible, d’après 116 avis sur 1007." "

7,6/10

Propreté

8,0/10

Service et personnel

6,8/10

Commodités

7,2/10

État et installations de l’hébergement

7,4/10

Écoresponsabilité

Avis

8/10 – Bien

Emanuela

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en avril 2023
lilian a répondu le 17 avr. 2023
Dear Emanuela Thank you for taking the time to share your experience and rating your overall stay! We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 – Acceptable

Isela

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property was decent and in a very central location. The rooms and everything else were clean and presentable. The reason for my rating was because you are unable to upgrade at check in time to a different room type if you book through a third party. The casinos in Las Vegas do upgrades all the time regardless of the type of booking. These can be to suites, view types, room types, and smoking preference. You leave the booking as is and of course you dont touch how the billing is but they are able to add a second routing in order to bill upgrades. I've been upgrading since the early 2000s for goodness gracious so how is it not possible to do it in todays day and age? I suggest upgrading your check in system so that way you can make more money. At the end, it is beneficial to the property since you are getting paid more.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Evette

The area was not great. I will choose a different location next time if I choose to stay with Greentree again. I did like the room and how spacious it was but I did mot like that the door connecting the room next door did not have a single lock.
Séjour de 1 nuit en avril 2024
Lilian a répondu le 25 mai 2024
Dear Evette Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 – Excellent

Christopher, Fort Collins

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
This is my second time staying at this place, and I love it. People are awesome looking. is very easy. And the amenities are just so nice. The rooms are so nice. very upscale.
Séjour de 3 nuits en mai 2024
lilian a répondu le 25 mai 2024
Dear Christopher Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Excellent

Jane

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Our stay was overnight only. The beds were very comfortable. We didn’t stay for breakfast. I would recommend this place to anyone.
Séjour de 1 nuit en mai 2024
lilian a répondu le 23 mai 2024
Dear Jane Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 – Bien

James

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Liked the breakfast. Room was clean. Nice view from the upper level
Séjour de 2 nuits en mars 2024
lilian a répondu le 22 mai 2024
Dear James Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Excellent

Michael

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff was wonderful and I was really impressed
Séjour de 1 nuit en mai 2024
lilian a répondu le 22 mai 2024
Dear Michael Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 – Bien

Lisa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very clean and customer service was great
Séjour de 1 nuit en mai 2024
lilian a répondu le 22 mai 2024
Dear Lisa Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

4/10 – Médiocre

Ariana

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Manager Lillian was rude. We call to see if we can check in early and was told there were 2 rooms available and when we get there she denied us the room until we mentioned 5 times that we were told on the phone otherwise. She had a bad attitude with an annoyed and argumentative tone in her voice after we spoke to her like regular civilized adults. I’m honestly never one to complain, it’s very hard for me to TRULY dislike a service and become unhappy, but this lady just seems like she hates her job.
Séjour de 1 nuit en mai 2024
lilian a répondu le 22 mai 2024
Dear Ariana •Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 – Acceptable

Alejandra

Points forts : Propreté, service et personnel
.
Séjour de 1 nuit en mai 2024
lilian a répondu le 22 mai 2024
Dear Alejandra Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Excellent

Sharaye

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
lilian a répondu le 22 mai 2024
Dear SharayeThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Excellent

Christopher, Fort Collins

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It's my second time here . Awesome quality for the price.
Séjour de 1 nuit en mai 2024
lilian a répondu le 22 mai 2024
Dear Christopher Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

2/10 – Terrible

Christian

Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The parking spots are sized for Smart cars. There is no space to maneuver anything bigger than a medium size SUV. The staff swapped my booking for a king size bed room for 2 queens and called it an upgrade. There are homeless wandering around out front. The room was not pleasant, things were fadding to a dull yellow. I wont be back. They get a point for having breakfast.
lilian a répondu le 17 mai 2024
Dear ChristianThank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 – Excellent

Jic

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
lilian a répondu le 22 mai 2024
Dear Jic Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 – Bien

Monica

Points forts : Propreté, commodités
Place was clean and friendly
Séjour de 2 nuits en mai 2024
lilian a répondu le 17 mai 2024
Dear MonicaThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 – Bien

Summer

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
lilian a répondu le 16 mai 2024
Dear Sunmmer Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona

10/10 – Excellent

RODOLFO

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
lilian a répondu le 9 mai 2024
Dear Rodolph Thank you for taking the time to share your experience and rating your overall stay a 10! We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Excellent

Dan

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great
Séjour de 1 nuit en mai 2024
LILIAN a répondu le 8 mai 2024
DEAR DAN Thank you for taking the time to share your experience and rating your overall stay. we thank you again for your feedback and hope you try us again in the near future

6/10 – Acceptable

Erick

Séjour de 2 nuits en mai 2024
lilian a répondu le 9 mai 2024
Dear Erick Thank you for taking the time to share your experience and rating your overall stay We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Excellent

Jose

Voyage d’affaires
Points forts : Propreté, service et personnel
The only bad thing about this hotel is the surrounding area. Gross.
Séjour de 1 nuit en mai 2024
lilian a répondu le 22 mai 2024
Thank you for your review. Please accept my apologies for your experience.We appreciate your feedback and the time to share your experience. We are working diligently with the city and neighbor businesses on the homeless issues located in areas off our property. We pride ourselves in making sure the safety and security is our top priority. We thank you again for your feedback and hope you try us again in the near future.. We will take your comments under consideration as we continually work to improve our guest experience.

6/10 – Acceptable

francisco

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
LILIAN a répondu le 8 mai 2024
DEAR FRANCISCO Thank you for taking the time to share your experience and rating your overall stay. we thank you again for your feedback and hope you try us again in the near future

2/10 – Terrible

Brenda

Séjour de 1 nuit en mai 2024
LILIAN a répondu le 8 mai 2024
DEAR BRENDA we appreciate your feedback. I would appreciate for more details of your experience during your stay referencing your rating. We look forward to you staying with us in the near future.

8/10 – Bien

Martin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Close to fast food restaurants and the freeway
Séjour de 1 nuit en avril 2024
lilian a répondu le 5 mai 2024
Dear Martin Thank you for taking your time and share your experience. We hope next time your travels brings you to Arizona you consider staying with us again

2/10 – Terrible

Jane

Voyage de couple, Voyage d’affaires
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The carpet has stains. The sheets had hair. It was obvious that it was not replaced. Everything is old. The shower was clogged. I will never stay in this hotel again.
Séjour de 1 nuit en mai 2024
Lilian a répondu le 4 mai 2024
Dear Jane Thank you for your review. Please accept my apologies for your experience. This does not sound like the type of experience our guests normally have here. . I am working with our housekeeping and maintenance staff to prevent this from happening in the future. We will take your comments under consideration as we continually work to improve our guest experience

8/10 – Bien

Stephen

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
lilian a répondu le 4 mai 2024
Dear StephenThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 – Bien

Luis Alfonso

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
lilian a répondu le 4 mai 2024
Dear Luis Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Excellent

Collen

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
service delivery was excellent, and employees had awesome reception
Séjour de 2 nuits en mai 2024
lilian a répondu le 9 mai 2024
Dear Collen Thank you for taking the time to share your experience and rating your overall stay a 10! We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Excellent

Sebastian

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All good
Séjour de 1 nuit en mai 2024
lilian a répondu le 3 mai 2024
Dear Sebastian Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 – Bien

Arturo

Séjour de 1 nuit en mai 2024
lilian a répondu le 23 mai 2024
Dear ArturoThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 – Acceptable

Jane

Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mai 2024
Lilian a répondu le 3 mai 2024
Dear Jane Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 – Acceptable

Shamarra

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 6 nuits en avril 2024
lilian a répondu le 1 mai 2024
Dear Shamara Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Excellent

Jose, Moreno Valley

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Rooms was comfortable good breakfast big parking lot
Séjour de 2 nuits en avril 2024
Lilian a répondu le 3 mai 2024
Dear Jose Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 – Acceptable

Chad

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
It was "ok". Place just needs a little TLC and updating for the price of the rooms.
Séjour de 1 nuit en avril 2024
lilian a répondu le 1 mai 2024
Dear Chad Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future

2/10 – Terrible

Armoni

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
staff was terrible and places wasnt to clean
Séjour de 2 nuits en avril 2024
lilian a répondu le 1 mai 2024
Dear Armoni •Thank you for your review. Please accept my apologies for your experience. This does not sound like the type of experience our guests normally have here. Please reach out to me at the contact info so I can hear more about it and attempt to make it right.

8/10 – Bien

Cesar

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
lilian a répondu le 1 mai 2024
Dear Cesar Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Excellent

Gina

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was a good stay. It has everything you need and I would stay there again.
Séjour de 2 nuits en avril 2024
lilian a répondu le 1 mai 2024
Dear Gina Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Excellent

Deedra

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel was nice and beautiful when me and my family entered. Easy and fast check in. Staff was nice. Our rooms were comfortable and clean. Breakfast was good and had a nice dining area. Me and my family would definitely stay again.
Séjour de 2 nuits en avril 2024
lilian a répondu le 1 mai 2024
Dear Deedra Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 – Bien

Sam

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel et commodités.
Considering price , it was ok, room was clean but old, no hot water to shower, breakfast was ok, no restaurant no bar, surprisingly they shut lock the entrance at 9 pm, kind of feel bad
Séjour de 2 nuits en avril 2024
lilian a répondu le 1 mai 2024
Dear Sam Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 – Excellent

Blanca E

Points forts : Propreté, service et personnel
Séjour de 1 nuit en avril 2024
lilian a répondu le 1 mai 2024
Dear Blanca Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Excellent

Melissa Y

Séjour de 1 nuit en avril 2024
lilian a répondu le 16 mai 2024
Dear Melissa Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona

10/10 – Excellent

Stephanie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Easy check-in very accommodating. Booked room for the wrong day and they worked woth me to get things straightened out.
Séjour de 1 nuit en avril 2024
lilian a répondu le 1 mai 2024
Dear Stephanie Thank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.

8/10 – Bien

Dahlia

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The hotel was ok. I did not like that there were a lot of homeless in the area.
Séjour de 2 nuits en avril 2024
lilian a répondu le 24 avr. 2024
Dear Dahila Thank you for your review. Please accept my apologies for your experience.We appreciate your feedback and the time to share your experience. We are working diligently with the city and neighbor businesses on the homeless issues located in areas off our property. We pride ourselves in making sure the safety and security is our top priority. We thank you again for your feedback and hope you try us again in the near future.. We will take your comments under consideration as we continually work to improve our guest experience.

10/10 – Excellent

Juan

This place is very nice, the staff specifically the housekeepers they are so kind and helpful . Good breakfast It’s my second time here and I definitely ill be back soon
Séjour de 2 nuits en avril 2024
lilian a répondu le 24 avr. 2024
Dear Juan Thank you for taking the time to share your experience and rating your overall stay ! We hope to have you stay with us in the near future while in Phoenix, Arizona.

10/10 – Excellent

John

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent!
Séjour de 1 nuit en avril 2024
lilian a répondu le 24 avr. 2024
Dear JohnThank you for taking the time to share your experience and rating your overall stay! We hope to have you stay with us in the near future while in Phoenix, Arizona.

6/10 – Acceptable

Haydee

Muchos indigentes afuera del Hostel y se siente muy inseguro los desayunos son muy escasos no estan ricos no tienen sazón ☹️
Séjour de 1 nuit en avril 2024
lilian a répondu le 24 avr. 2024
Dear Hayden Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

8/10 – Bien

Mamo

Points forts : Propreté, état et installations de l’hébergement
There are many homeless people around the hotel, and I didn't feel safe to go out particularly during the evening.
Séjour de 2 nuits en avril 2024
lilian a répondu le 21 avr. 2024
Dear Mamo Thank you for your review. Please accept my apologies for your experience.We appreciate your feedback and the time to share your experience. We are working diligently with the city and neighbor businesses on the homeless issues located in areas off our property. We pride ourselves in making sure the safety and security is our top priority. We thank you again for your feedback and hope you try us again in the near future.. We will take your comments under consideration as we continually work to improve our guest experience.

8/10 – Bien

Fabian

Points forts : Service et personnel
Lotta night life around
Séjour de 1 nuit en avril 2024
lilian a répondu le 19 avr. 2024
Dear Fabian We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

2/10 – Terrible

Frank

Voyage en famille, Voyage d’affaires
Points faibles : Commodités, état et installations de l’hébergement
The swimming pool was not heated. As a matter of fact, if you through in a bag of ice cubes, they wouldn't melt. The spa was not working because they were waiting for parts. When you don't want to fix something, your waiting for parts. P.S. The bed is great if your greatest desire is to wake up with severs back pain.
Séjour de 1 nuit en avril 2024
lilian a répondu le 19 avr. 2024
Dear Frank •Thank you for taking the time to share your experience about your recent stay at our hotel. You are among our most valued guests. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

6/10 – Acceptable

Luis

Voyage de couple
Points faibles : Commodités
Lots of homeless camps
Séjour de 1 nuit en avril 2024
lilian a répondu le 19 avr. 2024
Dear LuisThank you for your review. Please accept my apologies for your experience.We appreciate your feedback and the time to share your experience. We are working diligently with the city and neighbor businesses on the homeless issues located in areas off our property. We pride ourselves in making sure the safety and security is our top priority. We thank you again for your feedback and hope you try us again in the near future.. We will take your comments under consideration as we continually work to improve our guest experience.

10/10 – Excellent

Jorge

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Lilian a répondu le 19 avr. 2024
Dear JorgeThank you for taking the time to share your experience and rating your overall stay! We hope you felt at home. We hope to have you stay with us in the near future while in Phoenix, Arizona.