Vue aérienne

Hilton Philadelphia at Penn's Landing – Avis

4 out of 5
Hilton Philadelphia at Penn's Landing
201 S. Christopher Columbus Blvd, Philadelphia, PA

Avis

7,8

Bien

Note de 10 – Excellent, d’après 433 avis sur 1000." "
Note de 8 – Bien, d’après 220 avis sur 1000." "
Note de 6 – Acceptable, d’après 164 avis sur 1000." "
Note de 4 – Médiocre, d’après 93 avis sur 1000." "
Note de 2 – Terrible, d’après 90 avis sur 1000." "

7,8/10

Propreté

8,2/10

Service et personnel

7,6/10

Commodités

7,8/10

État et installations de l’hébergement

8,0/10

Écoresponsabilité

Avis

6/10 – Acceptable

sebastien

Voyage d’affaires
Points forts : Propreté, service et personnel
Mauvais rapport qualité prix
Vraiment cher pour le niveau de l’hôtel Il affiche des prestations intéressantes mais tout est moyen Toute petite salle de sport Petite piscine pas très nette Un petit sauna mixte au milieu de la salle de sport pas vraiment idéal Parking à 37 dollars la nuit Un petit déjeuner vraiment pas bon … même pas digne dun hotel eco .. bref déçu par rapport au prix payé
Séjour de 1 nuit en août 2023
Hotelmgmt a répondu le 28 août 2023
Sebastien, thank you for taking the time to leave us with your feedback. We apologize that certain aspects of your stay did not meet your expectations. We strive for excellence and will address these concerns. Your insight helps us improve. We hope to have the chance to better serve you in the future.

8/10 – Bien

Khalil

Séjour de 1 nuit en juillet 2023
Hotelmgmt a répondu le 30 juill. 2023
We appreciate you choosing to stay with us and we are glad to know that your experience was a pleasant one. Hopefully, a return trip will be a part of your future travel plans!

10/10 – Excellent

Annie

Séjour de 3 nuits en avril 2023
Hotelmgmt a répondu le 2 mai 2023
Thank you for gifting us with your top score, Annie! Until next time!

10/10 – Excellent

Sebastien

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Très bien situé au bord de l eau, superbe parc a proximité de jour et de soir avec sécurité.
Séjour de 1 nuit en août 2022
Hotelmgmt a répondu le 10 août 2022
We're elated that our beautiful waterfront setting made your experience memorable, Sebastien! It was a pleasure welcoming you to Hilton Philadelphia at Penn's Landing and we hope it won't be long before you return for another five-star getaway.

10/10 – Excellent

Charles

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
just about everything but the Parking.
Séjour de 3 nuits en mars 2024
HotelMgmt a répondu le 21 mai 2024
Charles, thank you for your high rating of Hilton Philadelphia at Penn's Landing. We are glad you had a great stay and were pleased with our accommodations. We sincerely apologize that you experienced trouble with parking. We hope to welcome you back for an even better stay in the future!

8/10 – Bien

Wayne

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Very clean wells fargo care of
Séjour de 1 nuit en mai 2024
HotelMgmt a répondu le 21 mai 2024
Wayne, thank you for your positive review. We are glad you found our hotel clean and comfortable. We hope to welcome you back again soon!

10/10 – Excellent

Mary

Voyage en famille
Everything was amazing ❣️
Séjour de 1 nuit en mai 2024
HotelMgmt a répondu le 21 mai 2024
Thank you for your high recommendation, Mary. We at Hilton Philadelphia at Penn's Landing are delighted you had an excellent stay and enjoyed our amenities. We hope to see you again soon!

8/10 – Bien

Jeanette

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Convenient
Séjour de 1 nuit en mai 2024
HotelMgmt a répondu le 21 mai 2024
Jeanette, thank you for staying with us! We are glad you found our location convenient and appreciate your positive review. We hope to have the pleasure of welcoming you back again soon.

10/10 – Excellent

Milena

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful place. Lovely people.
Séjour de 2 nuits en mai 2024
HotelMgmt a répondu le 15 mai 2024
Milena, thank you for your perfect rating of Hilton Philadelphia at Penn's Landing. We are glad you had an excellent stay and were pleased with our beautiful accommodations and friendly team. The pleasure would be ours to welcome you back!

10/10 – Excellent

Jonathan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
HotelMgmt a répondu le 16 mai 2024
Jonathan, we're grateful for your time in giving us a five-star rating. It's wonderful to know we delivered a perfect stay, and we look forward to welcoming you back!

10/10 – Excellent

John

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Close to everything
Séjour de 2 nuits en mai 2024
HotelMgmt a répondu le 15 mai 2024
John, thank you for staying with us at Hilton Philadelphia at Penn's Landing. We are glad you found our location convenient. We hope to see you again the next time you are visiting the area!

8/10 – Bien

Brianna

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
the room was clean, the staff was friendly, and there was a lot to do within walking distance. I would stay here again!
Séjour de 3 nuits en mai 2024
HotelMgmt a répondu le 15 mai 2024
Brianna, thank you for your kind words. We are thrilled to hear you enjoyed our clean rooms, friendly team, and convenient location. We look forward to welcoming you back for another great stay at Hilton Philadelphia at Penn's Landing!

4/10 – Médiocre

Rebecca

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, état et installations de l’hébergement
The furniture was beat up, you had to adjust the drawers to get them to close. The grout in the bathroom was dirty, which I understand does not necessarily mean the bathroom was dirty. All of this would not have been an issue if we had not paid $400/night for the room. Additionally we called to request that towels be brought to the pool one evening and I was told they would get on it but that she thought that the housekeeper was on her lunch. This struck me as weird that there would only be one housekeeper in a hotel that large and costly.
Séjour de 1 nuit en mai 2024
Hotelmgmt a répondu le 11 mai 2024
We appreciate you taking the time to share your concerns, Rebecca. We're very sorry to hear about the condition of your furniture and the delay you encountered with your request for additional towels. Please be assured we are addressing these matters to ensure they do not recur. We would love another opportunity to host you and provide a stay that truly reflects the quality you expect from us.

10/10 – Excellent

Rebecca

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Lovely place on the water.
Séjour de 3 nuits en avril 2024
HotelMgmt a répondu le 10 mai 2024
Rebecca, thank you for your high recommendation of Hilton Philadelphia at Penn's Landing. We are glad you had an excellent stay and enjoyed our waterfront location. The pleasure would be ours to welcome you back!

6/10 – Acceptable

Nadia

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mai 2024
Hotelmgmt a répondu le 11 mai 2024
We appreciate you taking the time to rate your stay, however, we would love the opportunity to better your experience in the future and attempt to receive a perfect score!

10/10 – Excellent

Amanda

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2024
HotelMgmt a répondu le 10 mai 2024
Earning five stars from you has made our day! Thank you and it will be our pleasure to welcome you back, Amanda.

8/10 – Bien

Bradley, sinking spring

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en mai 2024
Hotelmgmt a répondu le 8 mai 2024
Your positive review means a lot to us, Bradley! We're looking forward to your next visit and the opportunity to enhance your experience with us even further.

6/10 – Acceptable

Maria

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Clean and comfortable
Séjour de 1 nuit en mai 2024
HotelMgmt a répondu le 7 mai 2024
Maria, thank you for staying with us! We are glad you found our accommodations clean and comfortable. We hope to welcome you back again for an even better experience.

8/10 – Bien

Andria

Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The property was excellent. However, the dining a separate charge.. was not included in rate.
Séjour de 1 nuit en mai 2024
HotelMgmt a répondu le 6 mai 2024
Andria, thank you for your valuable feedback. We are glad you enjoyed your stay with us and were pleased with our accommodations. We hope to welcome you back again for an even better visit!

8/10 – Bien

Michael S.

Points forts : Service et personnel
Séjour de 1 nuit en mai 2024
HotelMgmt a répondu le 3 mai 2024
Thank you for your 4-star rating! We're thrilled you enjoyed your stay and are curious about how we can make it a 5-star experience next time. Looking forward to welcoming you back, Michael.

10/10 – Excellent

Donald

Séjour de 1 nuit en avril 2024
Hotelmgmt a répondu le 21 mai 2024
Donald, nothing pleases us more than knowing you had a great stay! Thank you and we hope you'll join us for another five-star experience soon!

8/10 – Bien

Jessica

Points forts : Propreté, service et personnel
Séjour de 1 nuit en avril 2024
Hotelmgmt a répondu le 13 avr. 2024
We're grateful for your positive feedback, Jessica! On your next trip to the area, we hope you'll stay with us again so we can strive to exceed your expectations even further.

8/10 – Bien

Anna

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice property. Great staff. Pool was really murky. No soap on the sink. Needed to go to the tub to get it out of the bottle. Otherwise the service was great and the food was really good in the restaurant.
Séjour de 1 nuit en avril 2024
HotelMgmt a répondu le 8 avr. 2024
Anna, we are thrilled to hear you appreciated our property and team! We are addressing the issues you mentioned to enhance your next visit. It is great to know our service and restaurant impressed you. We are looking forward to welcoming you back for an even better stay!

8/10 – Bien

Karen

Voyage en famille
Points forts : Service et personnel, commodités
Great location but tons of construction....dust everywhere
Séjour de 1 nuit en mars 2024
HotelMgmt a répondu le 4 avr. 2024
Thank you for sharing your experience, Karen. We understand your feedback about the construction and hope you can return when it is complete to fully enjoy everything we have to offer. See you then!

10/10 – Excellent

Lamont

Everything was perfect
Séjour de 1 nuit en mars 2024
HotelMgmt a répondu le 27 mars 2024
Lamont, thank you for your perfect rating of Hilton Philadelphia at Penn's Landing. We are thrilled to hear that your stay was perfect and you were pleased with our accommodations. The pleasure would be ours to welcome you back!

8/10 – Bien

Mariano

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very Pleased
Séjour de 1 nuit en mars 2024
HotelMgmt a répondu le 27 mars 2024
Mariano, thank you for staying with us at Hilton Philadelphia at Penn's Landing. We are glad you enjoyed your stay and were pleased with our accommodations and amenities. We hope to welcome you back for another great stay soon!

4/10 – Médiocre

Junwen

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Stayed here for one night. The hotel room itself was very dirty. Dust was EVERYWHERE. If I ran my finger across any of the desks, I would be able to catch a significant amount of dust. Few very visible light colored stains on the carpet as if they didn't even try. I would certainly opt for another hotel next time.
Séjour de 1 nuit en mars 2024
HotelMgmt a répondu le 26 mars 2024
Junwen, we are truly sorry your stay was marred by cleanliness issues. This is not the standard we aim for. Your feedback is crucial, and we are taking immediate action to enhance our cleaning protocols. We hope for a chance to offer you a much cleaner, comfortable experience in the future.

8/10 – Bien

Marguerite

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Beautiful, directly on the Delaware River, fantistic view of river and both bridges from room! My only complaint is the staff could have let me know that breakfast could have been purchased in advance cheaper than ordering in person. Definitely a beautiful place to stay! Lots of very close attractions.
Séjour de 1 nuit en mars 2024
HotelMgmt a répondu le 25 mars 2024
Marguerite, thank you for staying with us at Hilton Philadelphia at Penn's Landing. We are delighted you enjoyed your stay and were pleased with our beautiful accommodations, wonderful views, and great location. Your feedback regarding breakfast is appreciated. The pleasure would be ours to welcome you back!

8/10 – Bien

Chirag

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Hotelmgmt a répondu le 25 mars 2024
Thank you for rating us so highly, Chirag. We enjoyed having you here and look forward to welcoming you back the next time you are in the area.

6/10 – Acceptable

Anna

Points forts : Propreté
Séjour de 1 nuit en mars 2024
Hotelmgmt a répondu le 23 mars 2024
Anna, thank you for choosing our property for your recent stay. We look forward to providing you with an improved experience during your next visit.

6/10 – Acceptable

TYRONE

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Hotelmgmt a répondu le 23 mars 2024
Thank you for allowing us to welcome you, however, we are disheartened that your stay did not meet our standard. We would be grateful for another chance to impress you in the future, Tyrone.

6/10 – Acceptable

Jackie

Séjour de 1 nuit en mars 2024
Hotelmgmt a répondu le 23 mars 2024
Thank you for taking the time to rate your stay, Jackie. We hope that you will come back and give us another chance to truly win you over.

10/10 – Excellent

Anika

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Hotelmgmt a répondu le 20 mars 2024
Receiving your five-stars means a lot to us, Anika! Thank you and we hope to see you again soon.

10/10 – Excellent

Doyeri

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
m
Séjour de 1 nuit en mars 2024
HotelMgmt a répondu le 18 mars 2024
Doyeri, thank you for your perfect rating of Hilton Philadelphia at Penn's Landing. We are glad you had an excellent stay and were pleased with our accommodations and amenities. We hope to welcome you back again soon!

8/10 – Bien

Charles

Voyage en famille
Points forts : Commodités
Ok
Séjour de 1 nuit en mars 2024
HotelMgmt a répondu le 2 avr. 2024
Charles, thank you for staying with us at the Hilton Philadelphia at Penn's Landing! We're grateful for your positive rating and hope to welcome you back for your next trip to the area. We're confident we can provide an even better experience and win you over completely!

10/10 – Excellent

Ezequiel

Séjour de 2 nuits en mars 2024
Hotelmgmt a répondu le 2 avr. 2024
Earning five stars from you has made our day, Ezequiel! Thank you and it will be our pleasure to welcome you back.

10/10 – Excellent

Jose Arturo

Voyage en famille, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very good
Séjour de 1 nuit en mars 2024
HotelMgmt a répondu le 13 mars 2024
Jose, thank you for staying with us at Hilton Philadelphia at Penn's Landing. We are delighted you had an excellent stay and were pleased with our accommodations. We hope to have the pleasure of welcoming you back again soon!

8/10 – Bien

Chonnie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Hotelmgmt a répondu le 13 mars 2024
We are delighted your stay was a positive one! We hope you’ll choose our property whenever your travels bring back you to the area.

10/10 – Excellent

George

Séjour de 1 nuit en mars 2024
Hotelmgmt a répondu le 30 mars 2024
Thank you for taking a moment to leave us this five-star rating, George. We are thrilled to have provided you with such a flawless stay and eagerly await your return through our doors!

10/10 – Excellent

Tamar

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Stay was great overall
Séjour de 1 nuit en mars 2024
HotelMgmt a répondu le 11 mars 2024
Tamar, thank you for your high recommendation of Hilton Philadelphia at Penn's Landing. We are thrilled you had an excellent stay and were pleased with our accommodations. The pleasure would be ours to welcome you back!

10/10 – Excellent

Vivian

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The location is perfect for dining and entertainment. The staff were friendly and helpful. I will stay here again.
Séjour de 4 nuits en mars 2024
HotelMgmt a répondu le 7 mars 2024
Vivian, thank you for your glowing review of Hilton Philadelphia at Penn's Landing. We are delighted you had an excellent stay and were pleased with our ideal location and friendly team. We look forward to your next stay with us!

10/10 – Excellent

Antoinette Ann

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I love the water view. However, items were moved around in our room upon leaving today. And our cat bag was closed on our cat without our help. So it seems someone was in our room and the hotel denied it was room service.
Séjour de 1 nuit en mars 2024
HotelMgmt a répondu le 7 mars 2024
Antoinette Ann, thank you for your perfect rating of Hilton Philadelphia at Penn's Landing! We are delighted you had a great stay and were pleased with our beautiful water views. We are disheartened to hear of your encounter on your day of checkout and sincerely apologize. We hope to welcome you back for an even better stay in the future.

6/10 – Acceptable

Domonique

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Propreté
Staff were friendly and helpful , breakfast was our fave because the dining staff were so warm and funny it made our day. Our room on the other hand was not clean, the sheets and pillow cases were not changed and i know this because we found hair all over the sheets and pillows , and whilst laying in them hoping that the hair came from the house keepers we were itching as if allergic to something sprayed on the sheets, i had to make a call down to the front dest for a whole new set of bedding which i opted to changed myself die to it being pretty late and us already having settled in . The toilet seat had debris on it and there was a dirty Q tip and left over trash in the bathroom bin. The bin in the room was ripped to shreds inside of the bin . Our room experience just wasn't one to call home about , the only good part of it was the view.
Séjour de 1 nuit en mars 2024
Hotelmgmt a répondu le 7 mars 2024
Domonique, we are happy to hear our dining team brightened your day! We sincerely apologize for the cleanliness issues and appreciate you bringing them to our attention. We are committed to improvement and hope to welcome you back for a stay that is as delightful as your breakfast experience.

10/10 – Excellent

Vladislav

Séjour de 1 nuit en mars 2024
Hotelmgmt a répondu le 24 mars 2024
Thank you for the five-star rating, Vladislav! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

6/10 – Acceptable

Rita

Voyage en famille
Points faibles : État et installations de l’hébergement
Cuarto estaba lleno de polvo, la cafetera no servía. No tenía jabón en los envases de la ducha para bañase.
Séjour de 3 nuits en février 2024
HotelMgmt a répondu le 1 mars 2024
Rita, thank you for your valuable feedback. We are saddened to hear that your stay did not meet your expectations and for that we are truly sorry. Please accept our sincere apology for the inconvenience. We will be sure to review your comments further and hope to welcome you back for an improved experience in the future.

2/10 – Terrible

Shawn

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Will never stay at this hotel again kids were in pool area unattended screaming, cursing, and blasting music. Bathroom inside my room was messed up. Staff had to come change the battery for my door wasn’t able to get in room for about 20minutes or so. Will not recommend.
Séjour de 1 nuit en février 2024
HotelMgmt a répondu le 29 févr. 2024
Shawn, we apologize for the inconvenience and disturbance during your stay. Your feedback is important for us to make improvements. We're addressing these issues and hope you will consider giving us another chance to provide a better experience.

2/10 – Terrible

Arlen

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
noisy surroundings
Séjour de 1 nuit en février 2024
HotelMgmt a répondu le 26 févr. 2024
Arlen, we are saddened to hear that you were disappointed in your stay and noise disrupted your visit. Please accept our sincere apology for the inconvenience and know that we will be sure to review your comments further. We hope to welcome you back for a better stay in the future.

2/10 – Terrible

kathrine

Séjour de 1 nuit en février 2024
Hotelmgmt a répondu le 27 févr. 2024
Kathrine, we wish we had more details to understand the reason for your rating and would welcome the opportunity to host you once more to change your impression.

10/10 – Excellent

Herron

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Get there today l!
So comfortable amazing view!!
Séjour de 1 nuit en février 2024
HotelMgmt a répondu le 28 févr. 2024
Herron, thank you for your high recommendation of Hilton Philadelphia at Penn's Landing. We are glad you had an excellent stay and were pleased with our comfortable accommodations and amazing views. The pleasure would be ours to welcome you back for another memorable stay!

10/10 – Excellent

Danita

Voyage en groupe
Séjour de 1 nuit en février 2024
Hotelmgmt a répondu le 26 févr. 2024
Danita, we're proud to have earned your top score. Please come back soon!