Title: Rock Water Bay Beach Resort & Spa - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Rock Water Bay Beach Resort & Spa Beach resort with 2 outdoor pools and a full-service spa ![2 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/6000000/5260000/5255100/5255005/970ddb45.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Villa, Beachfront | View from room](https://images.trvl-media.com/lodging/6000000/5260000/5255100/5255005/5593d9b9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Villa, Beachfront](https://images.trvl-media.com/lodging/6000000/5260000/5255100/5255005/81ffa5d0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Sauna, hot tub, steam room, body treatments, mud baths](https://images.trvl-media.com/lodging/6000000/5260000/5255100/5255005/80b249ad.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Villa, Beachfront | Balcony](https://images.trvl-media.com/lodging/6000000/5260000/5255100/5255005/df5e70b4.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Rock Water Bay Beach Resort & Spa creates a peaceful oceanfront escape. Guests relax on sun loungers, enjoy drinks at the poolside bar, and take in beach views from The Ocean View Restaurant. The resort balances relaxation at Ocean Spa with recreation in two outdoor pools. 5.6 ## Popular amenities - Pool - Spa - Hot tub - Breakfast included - Bar - Room service ## Room options ### Check availability for these dates Tonight [Oct. 1 - Oct. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-10-01&endDate=2025-10-02&selected=5255005&PinnedHotelID=5255005&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-01&endDate=2025-10-02&selected=5255005&PinnedHotelID=5255005&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 2 - Oct. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=5255005&PinnedHotelID=5255005&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=5255005&PinnedHotelID=5255005&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 3 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=5255005&PinnedHotelID=5255005&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=5255005&PinnedHotelID=5255005&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=5255005&PinnedHotelID=5255005&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=5255005&PinnedHotelID=5255005&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 2 of 2 rooms ![Down comforters, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/6000000/5260000/5255100/5255005/eb811d79.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Villa, Ocean View ### Highlights Balcony Separate sitting area Air conditioning Connecting rooms available Free cribs/infant beds TV Down duvet Blackout drapes/curtains - 323 sq ft - Ocean view - Sleeps 3 - 1 King Bed ![Deluxe Villa, Beachfront | Balcony](https://images.trvl-media.com/lodging/6000000/5260000/5255100/5255005/df5e70b4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Villa, Beachfront ### Highlights Balcony Separate sitting area Air conditioning Connecting rooms available Free cribs/infant beds TV Down duvet Blackout drapes/curtains - 377 sq ft - Beach view - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPhan-Thiet-Hotels-Rock-Water-Bay-Beach-Resort-Spa.h5255005.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPhan-Thiet-Hotels-Rock-Water-Bay-Beach-Resort-Spa.h5255005.Hotel-Information) ## About the area Located in Ham Thuan Nam, Rock Water Bay Beach Resort & Spa is on the beach. Sea Links City and Wine Castle are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Circus Land and Wonderland Water Park Phan Thiet. [Visit our Ke Ga travel guide](https://www.expedia.ca/Ke-Ga.dx6054534) [View more Resorts in Ke Ga](https://www.expedia.ca/Ke-Ga-Resort-Hotels.d6054534-aaResortHotels.Travel-Guide-Accommodation) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C10.73570%2C108.01234&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=p4XG6NlVhg6tP2YiaPwNPh-zFgc=) Ke Ga, Tan Thanh, Ham Thuan Nam, Lam Dong, 800000 ### What's nearby - Tien Thanh Beach - 5 min drive - 5.3 km - Phan Thiet Beach - 34 min drive - 33.1 km - Ham Tien Beach - 50 min drive - 45.3 km - Mui Ne Sand Dunes - 55 min drive - 59.7 km - Mui Ne Beach - 59 min drive - 63.1 km ### Getting around - Ga Phan Thiet Station - 27 min drive ### Restaurants - ‪Cafe ven bien - ‬5 min walk - ‪Xuan Hung - ‬10 min drive - ‪Restaurant RWB Resort - ‬1 min walk - ‪Quán Cây Dừa - ‬6 min drive - ‪La Veranda Cafe - ‬8 min drive ## About this property ### Rock Water Bay Beach Resort & Spa Family-friendly resort by the ocean A free breakfast buffet, a poolside bar, and a terrace are just a few of the amenities provided at Rock Water Bay Beach Resort & Spa. With amenities like a beachfront location and sun loungers, this resort is the perfect place to soak up the sun. Treat yourself to a facial, a body wrap, or a massage at Ocean Spa, the onsite spa. The on-site restaurant, The Ocen View Restaurant, offers breakfast, lunch, dinner, and ocean views. In addition to a garden and a playground, guests can connect to free in-room WiFi. You'll also find perks like: - 2 outdoor pools and a children's pool, along with sun loungers and pool umbrellas - Free self parking - Limo/town car service, bike rentals, and wedding services - Beach umbrellas, tour/ticket assistance, and 1 meeting room Room features All 117 rooms boast comforts such as air conditioning and separate sitting areas, in addition to thoughtful touches like free WiFi and safes. Extra amenities include: - Down comforters, rollaway/extra beds (surcharge), and free cribs/infant beds - Bathrooms with deep soaking tubs and bidets - TVs with cable channels - Balconies, separate sitting areas, and coffee/tea makers ## Similar properties ![4 outdoor pools](https://images.trvl-media.com/lodging/113000000/112780000/112777500/112777497/31b0e158.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Deluxe 3 Br Happy House - Novaworld PT Xã Tiến Thành - Pool - Parking included - Free WiFi - Outdoor space CA $156 CA $177 total includes taxes & fees Oct 2 - Oct 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=112777497&PinnedHotelID=112777497&HadPinnedHotel=true®ionId=-1&adults=2) ![View from property](https://images.trvl-media.com/lodging/103000000/102040000/102039700/102039609/6c37ab89.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### BO BIEN VANG HOTEL Ham Thuan Nam - On private beach - Pool - Breakfast included - Kids pool CA $51 CA $59 total includes taxes & fees Oct 2 - Oct 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=102039609&PinnedHotelID=102039609&HadPinnedHotel=true®ionId=-1&adults=2) ![Interior](https://images.trvl-media.com/lodging/88000000/87730000/87726800/87726719/82f346db.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mövenpick Resort Phan Thiet Xã Tiến Thành - Pool - Spa - Kids pool - Parking included 8.6 Excellent 76 reviews CA $102 CA $116 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=87726719&PinnedHotelID=87726719&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/115000000/114290000/114286900/114286864/4b3612fa.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### WoCAL Resort Ke Ga Ham Thuan Nam - Pool - Breakfast included - Spa - Pet-friendly CA $55 CA $63 total includes taxes & fees Oct 2 - Oct 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=114286864&PinnedHotelID=114286864&HadPinnedHotel=true®ionId=-1&adults=2) ![Children's play area - outdoor](https://images.trvl-media.com/lodging/100000000/99950000/99948400/99948379/7998fabd.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### K-Town Resort Phan Thiet Xã Tiến Thành - Pool - Spa - Waterslide - Parking included 10 Exceptional 1 review CA $35 CA $41 total includes taxes & fees Oct 2 - Oct 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=99948379&PinnedHotelID=99948379&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool](https://images.trvl-media.com/lodging/75000000/74290000/74281900/74281843/ea4fbbb9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Radisson Resort Phan Thiet Xã Tiến Thành - On private beach - Pool - Spa - Pet-friendly 8.6 Excellent 21 reviews CA $76 CA $86 total includes taxes & fees Oct 2 - Oct 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=74281843&PinnedHotelID=74281843&HadPinnedHotel=true®ionId=-1&adults=2) ![Aerial view](https://images.trvl-media.com/lodging/4000000/3490000/3482400/3482313/5e3cd79e.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Golden Coast Resort and Spa Xã Tiến Thành - On private beach - Pool - Hot tub - Breakfast included 8.2 Very good 31 reviews CA $51 CA $59 total includes taxes & fees Oct 2 - Oct 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=3482313&PinnedHotelID=3482313&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/116000000/115340000/115333900/115333877/c25a2898.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### TPHomes Phan Thiet Xã Tiến Thành - Pet-friendly - Parking included - Free WiFi - Air conditioning 9.0 Wonderful 2 reviews CA $34 CA $38 total includes taxes & fees Oct 2 - Oct 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=115333877&PinnedHotelID=115333877&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/4000000/3570000/3563400/3563395/02c12c52.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Silver Beach Resort Ke Ga Ham Thuan Nam - On private beach - Pool - Breakfast included - Kids pool 7.0 Good 18 reviews CA $75 CA $85 total includes taxes & fees Oct 2 - Oct 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=3563395&PinnedHotelID=3563395&HadPinnedHotel=true®ionId=-1&adults=2) ![Meeting facility](https://images.trvl-media.com/lodging/37000000/36120000/36114900/36114890/17d461ef.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Farosea Hotels & Resorts Ham Thuan Nam - Pool - Pet-friendly - Kids pool - Parking included 7.6 Good 4 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-15&endDate=2025-10-16&selected=36114890&PinnedHotelID=36114890&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free train station pick-up shuttle - Limo/town car service - Free self parking on site ### Food and drink - Free buffet breakfast available daily 6:30 AM to 10:00 AM - A bar/lounge - A poolside bar - A restaurant ### Restaurants on site - The Ocen View Restaurant ### Things to do - 2 outdoor pools - Bicycle rentals - Children's pool - Full-service spa - Hot tub - Playground - Sauna - Steam room ### Family friendly - 2 outdoor pools - Children's pool - In-room crib - Laundry facilities - Playground - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Meeting room ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - Body scrubs - Body wraps - Facials - Hot stone massages - Hot tub - Mud bath - Sauna - Spa open daily - Steam room ### Accessibility - No elevator ### More - 3 floors - Built in 2011 - Designated smoking areas ## Room amenities ### Bedroom - Blackout drapes - Down comforter - Free crib - Rollaway/extra bed (surcharge) ### Bathroom - Bathrobes - Bidet - Deep soaking bathtub - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - TV with cable channels ### Food and drink - Coffee/tea maker - Free bottled water - Limited room service - Minibar ### More - Access via exterior corridors - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Phone - Safe - Separate sitting area ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: midnight Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the train station; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room; children may not be eligible for complimentary breakfast Rollaway/extra beds are available for VND 350000 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Rollaway bed fee: VND 350000 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Children under 12 years old are not allowed in the spa without adult supervision ### Property is also known as Rock Water Bay Beach Rock Water Bay Beach Ham Thuan Nam Rock Water Bay Beach Resort Rock Water Bay Beach Resort Ham Thuan Nam Rock Water Bay Beach Resort Spa Rock Water Bay Ham Thuan Nam Rock Water & Spa Ham Thuan Nam Rock Water Bay Beach Resort & Spa Resort Rock Water Bay Beach Resort & Spa Ham Thuan Nam Rock Water Bay Beach Resort & Spa Resort Ham Thuan Nam ## Frequently asked questions ### Does Rock Water Bay Beach Resort & Spa have a pool? > Yes, this property has 2 outdoor pools and a children's pool. ### Is Rock Water Bay Beach Resort & Spa pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Rock Water Bay Beach Resort & Spa? > Self parking is free at this property. ### What time is check-in at Rock Water Bay Beach Resort & Spa? > Check-in start time: 2 PM; Check-in end time: midnight. ### What time is check-out at Rock Water Bay Beach Resort & Spa? > Check-out is at noon. ### Where is Rock Water Bay Beach Resort & Spa located? > This Ham Thuan Nam resort is on the beach, 2.8 mi (4.4 km) from Tien Thanh Beach, and within 9 mi (15 km) of Bikini Beach and Ke Ga Lighthouse. Circus Land and Wonderland Water Park Phan Thiet are also within 9 mi (15 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Rock Water Bay Beach Resort & Spa Reviews 5.6 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 2 8 - Good 2 6 - Okay 2 4 - Poor 1 2 - Terrible 4 ### 6.6/10 Cleanliness ### 5.6/10 Staff & service ### 5.8/10 Property conditions & facilities ### 2/10 Terrible #### Verified traveller Nov 27, 2019 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort this is the kind of place where you come for the first time not knowing what to expect but will never return. Unprofessional staff from reception to restaurant’s servers. ##### Verified traveller Stayed 5 nights in Nov 2019 ### 10/10 Excellent #### Hoa May 6, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Ok ##### Hoa Stayed 2 nights in May 2019 ### 6/10 Okay #### Nhan Mar 11, 2019 ##### Nhan Stayed 2 nights in Mar 2019 ### 6/10 Okay #### Jerzy Mar 5, 2017 Disliked: Staff & service #### Na odludziu, lecz z ladnym widokiem. Hotel jest bardzo ladnie polozony, w pieknej zieleni, na skalistym zboczu, schodzacym ku morzu. Caly czas chodzi sie po kamiennych, wysokich schodkach - raz w gore, raz w dol. Personel slabo zna angielski. Przy basenie tlum osob z malymi dziecmi i halas niesamowity. Polozony na odludziu, jedyna restauracja na zewnatyrz oddalona o ok.400 m. ##### Jerzy ### 10/10 Excellent #### Chi Jan 9, 2017 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Tuyệt vời. Ngoài ra có 1 điểm nhỏ là toilet bị hỏng cần gạt. Mặc dù có nhân viên đến sửa nhưng sau đó lại hỏng. Resort cần nâng cấp lại. ##### Chi ### 2/10 Terrible #### Julia, Stockholm Jan 5, 2015 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Slitet och dålig skött Lita inte på bilderna som visas varken på hotels.com eller på deras egen hemsida. Hotellet känns förfallet, som att det är byggt för länge sedan och ej omhändertaget. Vi möttes av dålig service från början men fick bättre service när vi fick prata med managern för hotellet då vi ville avbryta vår vistelse. Restaurangens mat var helt ok men miljön är väldigt tråkig. ##### Julia ### 2/10 Terrible #### Collart, Belgique Sep 15, 2014 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Chambre remplie et salle. Nourriture médiocre. On a du attendre 35 min pour avoir un cocktails hors de prix avec en cadeau des fourmis à l intérieur. Cloportes énormes dans la chambre. Hôtel vétuste et mal entretenu. Vraiment hôtel a oublié... Il devait peut être être bien il y a de cela 10 ans !!!! ##### Collart ### 4/10 Poor #### Verified traveller Jan 12, 2014 Disliked: Property conditions & facilities #### Needs updating, shabby, old fashioned Nothing around the hotel, you need to travel for shops, entertainment, restaurants, . Although being only 120miles away from Ho Chee Min, it takes between 5 and 6 hours to get to the hotel. It take so long to get anywhere. Not enough sunbeds. Although staff are willing and helpful it takes time for them to do things. Taxi fares are very expensive and if does not help when Expedia book your taxi from the airport to your hotel and it turns out that the taxi company only works in Ho Chee Min city. It then takes 2.5 hrs to sort out another taxi. Not a good start to the holiday. Then thinking that the taxi has already been paid for you have a further £100 to pay to get to your hotel. Not a good start. We are used to travelling in this part of the world but this is the worst hotel we have been to. ##### Verified traveller ### 8/10 Good #### Sanna Feb 17, 2013 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Det var för långt från andra ställen, man fick åka taxi i ca 30min för att äta på restaurang. Men tycker man om allt i ett så passar denna plats, Låg oerhört vackert och barmvänligt, men mycket trappor, kanske inte bästa ställe för dem med sämre funktionalitet. ##### Sanna ### 8/10 Good #### Nick Jan 7, 2013 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great for relaxation If you just want to relax by one of the many pools then this place is perfect in every way, but if you want to go into Mui Ne or visit the sand dunes, then the location is terrible as it's such an effort to try to get to anywhere..There is a local bus number 6 that goes to Phan Thiet, & then can change to the number 1 to Mui Ne, but it takes nearly two hours & there are no buses there in time for sunrise at the sand dunes & no buses back at sunset, so you'll have to take an extremely expensive taxi!! The food was really good, it looked expensive, but the portions were huge so it worked out good value. ##### Nick ### 2/10 Terrible #### Verified traveller Jan 5, 2013 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### full hotel review honestly Dec 31 - overcharged for motorbike rental $25 perday - washroom fan not working - upgraded room for no charge 1 day other 2 days i was charged $15x2=$30 for upgrade - booked massage but booking not ready - new room no air conditioning could not sleep too hot - room not ready at all no towels - safe deposit box problem asked 10 times and finally i had to stand there to walk staff to room to fix it - phone not working - dinner at new years eve was awful we had to cook our own food. Jan 1 - No air conditioning still - 8am i told front desk to fix the air conditioning before we return at 5 -air conditioning not working still - returned but not fixed - we could not sleep Jan 2nd - we can not rest at hotel bc a/c - returned at hotel at 10pm - gave up just goto hotel to sleep Problem resolution Check out date asked to talk to manager Taxi ride offered by manager New years dinner was fully paid no compensation was given even tho we had to cook our own food Hotel rooms were fully paid even with three nights without air conditioning no compensation was given Upgrade for two nights were still charged Apology was offered ##### Verified traveller ## Expedia's Latest Trends ### Hotels > [Sparkling Hill Resort and Spa - Adults Only](https://www.expedia.ca/Vernon-Hotels-Sparkling-Hill-Wellness-Resort-And-Spa-Adult-Only-Resort.h3489503.Hotel-Information) > > [All Inclusive Resorts and Hotels in Cancun](https://www.expedia.ca/Cancun-Hotels-All-Inclusive-Hotel.0-0-d179995-tAllInclusiveHotel.Travel-Guide-Filter-Hotels) > > [Royalton Saint Lucia, An Autograph Collection All-Inclusive Resort](https://www.expedia.ca/Gros-Islet-Hotels-Royalton-Saint-Lucia-Resort-Spa-All-Inclusive.h15446956.Hotel-Information) > > [Royal Plaza Hotel](https://www.expedia.ca/Kowloon-Hotels-Royal-Plaza-Hotel.h78234.Hotel-Information) > > [Hotels near Walden Galleria Mall](https://www.expedia.ca/Walden-Galleria-Mall-Hotels.0-l6129205-0.Travel-Guide-Filter-Hotels) > > [Hotels near Fremont Street](https://www.expedia.ca/Fremont-Street-Hotels.0-l6340864-0.Travel-Guide-Filter-Hotels) > > [Secret Harbour Beach Resort](https://www.expedia.ca/St-Thomas-Hotels-Secret-Harbour-Beach-Resort.h866.Hotel-Information) > > [Hotels in Toronto](https://www.expedia.ca/Toronto-Hotels.d178314.Travel-Guide-Hotels) > > [Hotels near Copley Square](https://www.expedia.ca/Copley-Square-Hotels.0-l6070057-0.Travel-Guide-Filter-Hotels) ### Flights > [Flights from Vancouver (YVR) to Bali (BLC)](https://www.expedia.ca/lp/flights/yvr/blc/vancouver-to-bali) > > [Flights from Winnipeg (YWG) to Venice (VCE)](https://www.expedia.ca/lp/flights/ywg/vce/winnipeg-to-venice) > > [Flights from Canada](https://www.expedia.ca/lp/flights/31/flights-from-canada) > > [Flights from Faro (FAO) to Amsterdam (AMS)](https://www.expedia.ca/lp/flights/fao/ams/faro-to-amsterdam) > > [Flights from Toronto (YYZ) to Vancouver (YVR)](https://www.expedia.ca/lp/flights/yyz/yvr/toronto-to-vancouver) > > [Flights from Seeduwa - Katunayake (CMB) to Sepang (KUL)](https://www.expedia.ca/lp/flights/cmb/kul/colombo-to-kuala-lumpur) > > [Flights from Toronto (YYZ) to Jeddah (JED)](https://www.expedia.ca/lp/flights/yyz/jed/toronto-to-jeddah) > > [Flights from Mérida (MID) to Mexico City (MEX)](https://www.expedia.ca/lp/flights/mid/mex/merida-to-mexico-city) > > [flights from northwest florida regional airport](https://www.expedia.ca/lp/airports/vps/flights-from-northwest-florida-regional-airport) ### Cars > [Car rentals in Palermo](https://www.expedia.ca/Car-Rentals-In-Palermo.d2831.Car-Rental-Guide) > > [Car rentals in Gold Coast](https://www.expedia.ca/Car-Rentals-In-Gold-Coast.d180064.Car-Rental-Guide) ### Activities > [Things to do in Miami](https://www.expedia.ca/Things-To-Do-In-Miami.d178286.Travel-Guide-Activities) ### Packages > [Santa Marta Vacations](https://www.expedia.ca/Santa-Marta.d3221.Destination-Travel-Guides) > > [Cuba](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations/44/Cuba) > > [Sooke Potholes Provincial Park](https://www.expedia.ca/Sooke-Potholes-Provincial-Park-Sooke.d553248634340806013.Vacation-Attraction) > > [all inclusive vacations](https://www.expedia.ca/lp/theme-vacations/all-inclusive-vacations) ### Vacation Rentals > [Selkirk Vacation Rentals](https://www.expedia.ca/Selkirk-Vacation-Rentals.d6540.Travel-Guide-VacationRentals) ### General > [Visit Downtown Montreal](https://www.expedia.ca/Montreal-Downtown-Montreal.dx6058201) > > [Visit Tela](https://www.expedia.ca/Tela.dx500123)