4/10 – Médiocre
johanna h.
5 déc. 2021
Points forts : Propreté
Disapointed
I want to firstly say that this property was as advertised, in a nice village and really pleasant to stay in and did have a hot tub (although it was old and in need of updating, a part of the filter was broken and kept floating about the tub for the 2hrs we spent in it). What let it down for us was that the hot tub stopped working on the first night of our 2 day stay. We had specifically booked Thimblewynd because it advertised a "secluded hot tub" so to have it break on the first night and have no hot tub for the next couple of days was really disappointing.
Whilst these things happen, it appeared that the tub was at risk of breaking down after speaking with a source close to the host who came to check it for us on the second day.
The host did not contact us after this to acknowledge the tub being broken and almost a week later have still had no contact from her even after going through the site and then directly messaging her.
We both came home feeling really deflated and upset after spending around £500 for a break that we ultimately ended up not receiving.
I would not recommend Thimblewynd due to the lack of communication from the host after a massive issue which abruptly ended our "secluded hot tub" break.
A partial refund would be the correct thing to do here but again, the host has decided to ignore this situation.
johanna h.
Séjour de 2 nuits en novembre 2021