2/10 – Terrible
Noella
19 août 2018
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nightmare on Helm street!!!!
What happened to my husband and I seems unreal and should never happen!!
So we booked this hotel thru Hotels.com and we should have spent just one night there. We arrived late because of a bus delay and found out that there was no check in after 9pm!!! (unreal for a hotel that is supposed to be 3*)!!! No message on the door to tell us where we might have found the key, but even worse, no phone number..!!!
So we had no choice and paid another hotel nearby... this is nothing compare to what comes next.... the morning after I went with my husband to this hotel and found the owner and his wife in the restaurant attached to this “hotel”, I told him that I couldn’t get in touch with him the evening before and that he should have left a message with a number somewhere and what was his reaction???
He raised his houlders and very arrogantly said “I DON’T CARE!”, when I answered “what did you say, you don’t care?? Fine I’ll talk with Hotel .com about this, he put his hands on me!!!! He violently pushed me on my face and hurt my teeth on the process!! Yelling “get out right now!!!”, so my husband told him not to touch me and so he started to violently pushing him out too! He was about to hit him when his wife tried to stop him but he just kept pushing us out!!!!! This has never happened to me or to anybody I know!! This person has absolutely no control of himself and the last think he should do is having to deal with custumers all day long!!! I hope that Hotels.com does something.
Noella
Séjour de 1 nuit en août 2018