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The Lodge at the Mountain Village by ASRL – Avis

3 out of 5
The Lodge at the Mountain Village by ASRL
1415 Lowell Ave, Park City, UT

Avis

7,2

Bien

Note de 10 – Excellent, d’après 230 avis sur 851." "
Note de 8 – Bien, d’après 257 avis sur 851." "
Note de 6 – Acceptable, d’après 174 avis sur 851." "
Note de 4 – Médiocre, d’après 104 avis sur 851." "
Note de 2 – Terrible, d’après 86 avis sur 851." "

7,8/10

Propreté

7,4/10

Service et personnel

7,0/10

Commodités

6,8/10

État et installations de l’hébergement

6,8/10

Écoresponsabilité

Avis

8/10 – Bien

Voyageur vérifié

Points forts : Confort de la chambre
Séjour de 1 nuit en août 2017
Gary a répondu le 4 sept. 2017
Thank you for your 4 star review. Gary Gregg Director of Park City Operations All Seasons Resort Lodging

6/10 – Acceptable

Touriste, Polynésie française

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
La commodité
(+) L'hôtel est suffisamment équipé et très bien situé pour 1 long séjour (8 nuits): jacuzzi, laverie, près de l'école de ski, ice skating, parking, remontées mécaniques, location de ski, qq restaurants... (-) chambre mal insonorisée, lit inconfortable, canapé simple au lieu de canapé-lit

8/10 – Bien

BL

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Gary a répondu le 23 nov. 2013
Thank you for your 4 star rating of the Lodge at the Mountain Village.

6/10 – Acceptable

Pedro

Points forts : Propreté, état et installations de l’hébergement
The place is old, no renovations, there is no front desk so everything has to be done over the phone. Still, it is ok.
Séjour de 5 nuits en mars 2024
Management a répondu le 11 avr. 2024
Thank you for the review and comments Pedro. We appreciate it.

10/10 – Excellent

Tamara, Dallas

Points forts : Propreté
Séjour de 5 nuits en février 2024
Management a répondu le 7 mars 2024
Thank you for the kind review Tamara. We appreciate it!

10/10 – Excellent

Stacey

Points forts : État et installations de l’hébergement
property was conveniently located close to shops and dining
Séjour de 4 nuits en février 2024
Management a répondu le 22 févr. 2024
Thank you for the great review Stacey! We are glad you enjoyed your stay.

8/10 – Bien

Theodore

Voyage en groupe
Points forts : Propreté
The unit was perfectly clean. Access was great and the heat and hot water were great! There is only one closet and one above the counter kitchen cabinet. Very few pots and 6 sets of dishes.
Séjour de 5 nuits en janvier 2024
Management a répondu le 1 févr. 2024
Thank you for the review and comments Theodore. We appreciate it!

10/10 – Excellent

Weishuang

Voyage en famille
Points forts : Commodités, état et installations de l’hébergement
Séjour de 6 nuits en janvier 2024
Management a répondu le 22 janv. 2024
Thank you so much for the great review! We are happy you enjoyed your stay.

10/10 – Excellent

Mercedes

Points forts : Propreté
Séjour de 3 nuits en décembre 2023
Management a répondu le 4 janv. 2024
Thank you so much for the kind review Mercedes! We hope to see you back again soon.

4/10 – Médiocre

JOANNA

Voyage en famille
Séjour de 5 nuits en décembre 2023
Management a répondu le 28 déc. 2023
Thank you for the review Joanna. We always appreciate feedback and would welcome any comments elaborating on the issues you had during your stay. If you'd like to discuss, please reach out to our Guest Services line. Thanks!

8/10 – Bien

charlie

Séjour de 3 nuits en décembre 2023
Management a répondu le 23 déc. 2023
Thank you for the review Charlie! We appreciate it.

10/10 – Excellent

Jennifer

Voyage en famille, Voyage en groupe
Points forts : Propreté, commodités et état et installations de l’hébergement.
As first time visitors this place was VERY accommodating. I chose this place due to the fact that there was no snow in the east & we had a friend who has never skied... However, it was WAY too overpriced for a group of non-avid skiers & certainly not all the lifts were operating. The shuttle from the airport was $140--ONE WAY! ---literally feel raped with the cost of lift tickets, food at certain restaurants were ridiculous- Pizza & Noodle on main street- $30 for tortellini & Alfredo- NO MEAT, Go to fresh market & make a full meal for your family at that price ...But just like Disney, the place was packed & people payed-(roll eyes of ridiculousness).. The accommodations we stayed at were great & had all the amenities we needed. There is a Fresh Market within walking distance but I would recommend the bus or car service if you have an abundant bags of groceries. Bus service is free to many locations.We had a really nice time but I will never return when I can get lift tickets in PA & NY for over half the price...
Séjour de 3 nuits en décembre 2023
Management a répondu le 24 déc. 2023
Thank you for the review and comments Jennifer. We are glad you enjoyed your stay at The Lodge!

4/10 – Médiocre

Dave

Points faibles : État et installations de l’hébergement
Management a répondu le 22 févr. 2024
Thank you for the review Dave. We always appreciate any feedback we can get.

2/10 – Terrible

Inho, South Jordan

Séjour de 1 nuit en novembre 2023
Management a répondu le 28 déc. 2023
Thank you for the review Inho. You are more than welcome to give our Guest Services line a call to discuss any issues you had.

2/10 – Terrible

Michael

Voyage en famille
There is no human at check-in. You enter your name in a kiosk and an envelope comes out. We were dispensed the wrong key. Much smaller unit than we reserved with not enough beds. No one on site to help. We corrected it for the next night but were exhausted from travel and slept on couch.
Séjour de 2 nuits en novembre 2023
Management a répondu le 6 nov. 2023
Thank you for the review and comments Michael. We apologize again for the issues you had. We will use this as a learning experience and do better in the future. Hopefully the compensation we gave you help to make up for your frustrations.

2/10 – Terrible

David

Séjour de 3 nuits en octobre 2023
Management a répondu le 24 déc. 2023
Thank you for the review David. We are always happy for the opportunity to better serve our guests. We appreciate the feedback.

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, confort de la chambre
The check in process is very confusing. The rooms are nice and updated but we had to request a room change since there was such a stong smell of mold. The pool was closed which was very disappointing. Other than that our stay was nice.
Séjour de 1 nuit en octobre 2023
Management a répondu le 28 oct. 2023
Thank you for the review and comments. We will use them to improve the guest experience moving forward.

2/10 – Terrible

Jaxon

Séjour de 1 nuit en octobre 2023
Management a répondu le 28 oct. 2023
Thank you for the review Jaxon. Any additional information would be helpful, so that we may work to improve our guest experience.

2/10 – Terrible

Jesse

Séjour de 1 nuit en septembre 2023
Management a répondu le 28 oct. 2023
Thank you for the review Jesse. Any additional information would be helpful, so that we may work to improve our guest experience.

10/10 – Excellent

Bernadette

Points forts : Propreté, confort de la chambre
Séjour de 2 nuits en septembre 2023
Management a répondu le 8 sept. 2023
Thank you for the great review Bernadette! We are happy you enjoyed your stay.

10/10 – Excellent

Brooke

Séjour de 1 nuit en août 2023
Management a répondu le 14 août 2023
Thank you for the great review Brooke. We are happy you enjoyed your stay and hope to see you back soon.

8/10 – Bien

Rodney

Voyage en famille
Points forts : Propreté
Summer one night stay at The Lodge
The check-in process was well explained in the email communication sent after booking. We stayed in building B which was okay however the view out of the window was a parking lot and not the mountains, like we had a choice. The room was very clean and the furnishings were comfortable. As this is a ski hotel and mainly used in the winter, our stay was in the summer and they supplied an in-room A/C unit which was quite noisy. The television was a perfect size and awesome picture quality however I was unable to figure out how to watch local channels and the guide left in the room was useless. Although the video and information literature about obtaining a WiFi password was provided, no WiFi password was given. I had to call the number and the person who answered had a very strong foreign accent which didn't help in writing down the password. She did suggest to text me the password which was a great idea. No hotel keys given. Room door and access from the garage or into building B required either a nine or six numbered code provided. It helped me to take a picture of this information on my phone. Another note, the scenic beauty was amazing but this is a mainly a winter resort. All most all restaurants in the resort didn't open until 10 or 11 for breakfast. If you're an early riser, you need to drive into town for a cup of coffee or meal. With so many options in Park City, we won't be staying here again.
Séjour de 1 nuit en juillet 2023
Management a répondu le 14 juill. 2023
Thanks for the review Rodney. We appreciate the feedback.

6/10 – Acceptable

Melissa

Séjour de 4 nuits en juin 2023
Management a répondu le 18 juill. 2023
Thank you for the review Melissa. We always appreciate feedback.

10/10 – Excellent

Aaron

Séjour de 1 nuit en juin 2023
Management a répondu le 19 juin 2023
Thank you for the great review Aaron! We really appreciate it and are glad you had a good experience.

2/10 – Terrible

Matthias Michael

Points faibles : Commodités, état et installations de l’hébergement
My unit was B152 (in the B building). The wall treatments were peeling the the unit was dark. The bed mattress was thin and not comfortable. The floor was old and had splinters. The fireplace was malfunctioning and too loud to operate. Management did not respond to service questions or reviews. Definitely would not stay here again.
Séjour de 1 nuit en janvier 2023
Management a répondu le 11 juin 2023
Thank you for letting us know about your issues. We are always looking for constructive feedback and take your comments very seriously. We will work on addressing them and we hope your next interaction with us is far more enjoyable.

10/10 – Excellent

Diana, Kingston

Séjour de 3 nuits en janvier 2023
Management a répondu le 11 juin 2023
Thank you for the kind review. We hope to see you back soon!

4/10 – Médiocre

Voyageur vérifié

Points faibles : Propreté
Disappointing
Disappointing. The property has a great location (at the base of the mountain), but for the price charged the cleanliness of the unit and conditions of the kitchen appliances and bathroom were very disappointing. For instance (among other issues), we found an open pack of chocolate from another guest in one of the shelves and both the fridge and the shower made a disturbing noise. When we got there, front desk did not find our reservation and did not put any extra effort to find it. Instead, we had to prove we had booked it to get any help. Parking is free, but I got a 50 bucks ticket between returning the parking permit to the front desk and getting back to my car to travel back home (it took me less than 15 minutes to do it). Front desk and management said (quote) “it was not their problem” because “they do not manage the parking lot”. There should be at least a fifteen minutes tolerance…
Séjour de 5 nuits en décembre 2022
Management a répondu le 11 juin 2023
Thank you for letting us know about your issues. We are always looking for constructive feedback and take your comments very seriously. We will work on addressing them and we hope your next interaction with us is far more enjoyable.

6/10 – Acceptable

Benjamen

Points forts : Confort de la chambre
Not again.
Holes in the carpet. Long black hairs in the shower and on the shower walls. Toilet does not flush well. Outdated furniture and fixtures. Customer service was good but they need to change some internal processes to eliminate me having to call 4 times. They were nice when I called but I shouldn’t have had to call.
Séjour de 1 nuit en décembre 2022
Management a répondu le 11 juin 2023
Thank you for letting us know about your issues. We are always looking for constructive feedback and take your comments very seriously. We will work on addressing them and we hope your next interaction with us is far more enjoyable.

8/10 – Bien

Sing

Points forts : Propreté
We only stayed one night. But my husband noticed there were bugs inside our room. The bathroom toilet has very little water pressure, but i guess the place we got was older and still under construction.
Séjour de 1 nuit en septembre 2022

6/10 – Acceptable

Matt

Voyage en famille
Easy and convenient, but older. Not built with ac or functional windows. The place had a makeshift and very loud in-room ac unit that woke us several times. And it was still hot even when outside temps were in the low 60s.
Séjour de 1 nuit en août 2022
Julia C. a répondu le 18 août 2022
Thank you for your detailed feedback on you recent stay. Sorry to hear about the challenges you had with the AC, we will address the issues immediately with our maintenance department. We are glad though that the place was easy and convenient for you. Thank for staying with us and we hope to see you again in the near future.

8/10 – Bien

Gina

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
The condo was very spacious and unique architectural windows. That being said, there were no blinds or coverings for the many windows. Each morning, the sunlight woke everyone up way too early. Any kind of window coverings would of been helpful.
Séjour de 3 nuits en juillet 2022
Julia C. a répondu le 8 août 2022
Thank you so much for your review, we are delighted to hear that you found our accommodations spacious and unique. We will be sure to share your comments regarding windows with the unit owners. Thank you for staying with us and we hope to welcome you back in the near future.

8/10 – Bien

Carlos E

Séjour de 5 nuits en mars 2022

10/10 – Excellent

helen, new york

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Very convenient location, clean, spacious. Just one small suggestion-the dishwasher need an update. Overall very good experience.
Séjour de 5 nuits en mars 2022

2/10 – Terrible

Maxim

Points forts : Propreté
Points faibles : Commodités, état et installations de l’hébergement
Old Looks different than the website Only Good thing is clean and good parking
Séjour de 6 nuits en février 2022

6/10 – Acceptable

James

Points forts : Commodités
Points faibles : État et installations de l’hébergement
Location to the ski lifts was great. Waste trucks making a racket each morning at 6am was not so great. Furnishings were in poor condition. For the overnight/stay rate this property it did not provide comparable comfort.
Séjour de 3 nuits en février 2022

2/10 – Terrible

Chris

Points faibles : Propreté, confort de la chambre
Awful experience on many levels
Awful experience. From parking the car, checking in, room quality to WiFi, it was just terrible - and I travel extensively. Great location, but I would not recommend to anyone.
Hotel charges $400 if parking pass not returned. This is how easy it is to find.
Séjour de 1 nuit en janvier 2022

6/10 – Acceptable

Brieanna, Panama City

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
Can’t get any closer to the lifts! But I had someone knock on my door at 11PM looking for a dog and I had housekeeping enter my room at 9AM when I was in the bathroom.
Séjour de 1 nuit en janvier 2022

2/10 – Terrible

Arturo

Voyage en groupe
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Confusing check-in process. Unclear directions regarding parking pass. No garbage collection. Murphy bed is uncomfortable. Only redeeming quality is the amazing ski/in out.
Séjour de 5 nuits en décembre 2021

4/10 – Médiocre

brett

Voyage en famille
Points faibles : État et installations de l’hébergement
Lots of noisy deliveries at 5 o’clock AM. Plumbing Problems Maintainance needed on Fossetts and slow drains. People who do not stay there drive their Vehicle in the garage get dressed for skiing then a designated driver takes the car out the garage. Causing lots of congestion.
Séjour de 2 nuits en décembre 2021

8/10 – Bien

Kathy

Voyage en groupe
Points forts : Propreté, confort de la chambre
The Lodge at Mountain Village
Room 147 was very spacious and the hide-a-bed was surprisingly comfortable. Very clean and nicely updated. Large kitchen and bathrooms. Front desk hours were pretty unreliable. Our last day there (a Friday) the front desk was closed all day.
Séjour de 1 nuit en décembre 2021

6/10 – Acceptable

Allyn

Voyage en groupe
Points faibles : Propreté
Hard to find place to Check in and Check out
It was hard to find a place to check in and parking. Also I had hard time finding a place to return parking permit
Séjour de 1 nuit en novembre 2021

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
the room was a little dated and the bed was not very comfortable it’s a very confusing property as well. we checked in after hours and it took a while to find the correct parking area and then our room.
Séjour de 2 nuits en novembre 2021

10/10 – Excellent

Kylee

Séjour de 1 nuit en novembre 2021

6/10 – Acceptable

Tiffany

Séjour de 1 nuit en novembre 2021

2/10 – Terrible

Mike

Voyage en groupe
Points faibles : Propreté, confort de la chambre
The photos I reviewed when I booked the room and what I actually got where two different things
Séjour de 1 nuit en octobre 2021

2/10 – Terrible

Jeffery

Voyage de couple
Points faibles : Commodités
THE PROPERTY IS VERY WELL MAINTAINED. WE MADE OUR STAYCATION IN THE FALL SO THE SCENERY WAS GREAT. THE CHECK IN PROCESS WAS NOT FUN AT ALL. WE STAYED IN A COMPLETELY DIFFERENT BUILDING THEN WE CHECKED IN AT AND FINDING THE ENTRANCE TO THE OTHER BUILDING WAS A CHALLENGE.
Séjour de 2 nuits en octobre 2021

4/10 – Médiocre

Riley

Voyage en famille
Points forts : Propreté
Points faibles : Confort de la chambre
Séjour de 1 nuit en août 2021

6/10 – Acceptable

Voyageur vérifié

Voyage en famille
Points forts : Propreté
Okay-ish Overall
Older property with confusing check-in, parking and map. Our unit was remodeled nicely and very clean/comfy, but the entire property still had an "old" feeling. Water pressure and pipes were loud, patio was small, hallways to condo were not remodeled. Great location for summer fin in Park City, however.
Séjour de 1 nuit en août 2021

10/10 – Excellent

Brett

Points forts : Propreté, confort de la chambre
Séjour de 1 nuit en août 2021
Julia C. a répondu le 23 août 2021
We are delighted to see your positive feedback for The Lodge. Thank you for staying with us and we appreciate your feedback. Come back soon for another awesome experience.

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Great location! The summer activities such as alpine slide, etc are right there. Also walking distance to Main Street. We had the sliding door open and were apparently too loud while playing a game with our kids and the police came. Don’t plan on making ANY noise after 9:30 pm. Otherwise, it was great!
Séjour de 1 nuit en juillet 2021