Title: Novotel Paris Nord Expo Aulnay Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Novotel Paris Nord Expo Aulnay Hotel A business-friendly retreat where guests can enjoy breakfast in the garden, take a dip in the seasonal pool, or find a quiet corner in the library ## Photo gallery for Novotel Paris Nord Expo Aulnay Hotel ![Banquet hall - Novotel Paris Nord Expo Aulnay Hotel (Aulnay-sous-Bois)](https://images.trvl-media.com/lodging/1000000/20000/10700/10673/daa27fb6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Novotel Paris Nord Expo Aulnay Hotel (Aulnay-sous-Bois)](https://images.trvl-media.com/lodging/1000000/20000/10700/10673/612d0d0a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Novotel Paris Nord Expo Aulnay Hotel (Aulnay-sous-Bois)](https://images.trvl-media.com/lodging/1000000/20000/10700/10673/f8c2fb39.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Bar (on property) - Novotel Paris Nord Expo Aulnay Hotel (Aulnay-sous-Bois)](https://images.trvl-media.com/lodging/1000000/20000/10700/10673/87e0dbd7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Novotel Paris Nord Expo Aulnay Hotel (Aulnay-sous-Bois)](https://images.trvl-media.com/lodging/1000000/20000/10700/10673/7fa698ca.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Novotel Paris Nord Expo Aulnay Hotel, in the heart of Nord Expo, offers a balance of work and leisure. Features include a garden, cozy library, Gourmet Bar for breakfast and dinner, and a seasonal outdoor pool. Enjoy drinks at the bar with high-speed WiFi throughout. ## Reviews 7.8 Good ## Popular amenities - Pool - Pet friendly - Parking included - Free WiFi - Restaurant - Air conditioning ## Room options ### Check availability for these dates Tonight [Dec. 24 - Dec. 25](https://www.expedia.ca/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=10673&PinnedHotelID=10673&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=10673&PinnedHotelID=10673&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 25 - Dec. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=10673&PinnedHotelID=10673&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=10673&PinnedHotelID=10673&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 26 - Dec. 28](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=10673&PinnedHotelID=10673&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-26&endDate=2025-12-28&selected=10673&PinnedHotelID=10673&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Jan. 2 - Jan. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=10673&PinnedHotelID=10673&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-02&endDate=2026-01-04&selected=10673&PinnedHotelID=10673&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Superior Room, 1 Double Bed ![Premium bedding, minibar, in-room safe, desk](https://images.trvl-media.com/lodging/1000000/20000/10700/10673/7675c67f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 Double Bed 7.8 Good 7 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Blackout drapes/curtains Premium bedding Rainfall showerhead - 247 sq ft - Sleeps 2 - 1 Double Bed ### View all photos for Superior Room, 1 Double Bed with Sofa bed ![Superior Room, 1 Double Bed with Sofa bed](https://images.trvl-media.com/lodging/1000000/20000/10700/10673/13383c8e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 1 Double Bed with Sofa bed 8.8 Excellent 3 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Sofa bed - double Blackout drapes/curtains Premium bedding - 247 sq ft - Sleeps 4 - 1 Double Bed and 1 Twin Sofa Bed ### View all photos for Superior Room, 2 Twin Beds ![Superior Room, 2 Single Beds](https://images.trvl-media.com/lodging/1000000/20000/10700/10673/34083feb.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room, 2 Twin Beds ### Highlights Soundproofed Air conditioning Connecting rooms available Flat-screen TV Blackout drapes/curtains Premium bedding Rainfall showerhead Shower/tub combination - 247 sq ft - Sleeps 2 - 2 Twin Beds ### View all photos for Standard Room, 1 Double Bed with Sofa bed ![Standard Room, 1 Double Bed with Sofa bed](https://images.trvl-media.com/lodging/1000000/20000/10700/10673/ed917ee1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 Double Bed with Sofa bed 7.0 Good 6 reviews ### Highlights Soundproofed Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Sofa bed - double Blackout drapes/curtains Premium bedding - Sleeps 4 - 1 Double Bed and 1 Twin Sofa Bed ## You may also like Ad ![Restaurant](https://images.trvl-media.com/lodging/1000000/10000/8100/8024/fb48980b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Van der Valk Hotel Paris CDG Airport Roissy-en-France - Free airport shuttle - Pet friendly - Free WiFi - Restaurant 8.6 Excellent 1,004 reviews CA $125 CA $163 total includes taxes & fees Jan 4 - Jan 5, 2026 [](https://www.expedia.ca/Paris-Hotels-Van-Der-Valk-Hotel-Paris-CDG-Airport.h8024.Hotel-Information?chkin=2026-1-4&chkout=2026-1-5&rm1=a2®ionId=179898&destination=Paris (and vicinity)&destType=MARKET&latLong=48.853564,2.348095&searchId=d6dc5e13-87de-48b5-94b2-8b26465ab4e5&top_cur=CAD) Ad ![Suite, 1 King Bed, Tower | Terrace/patio](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/73000000/72630000/72626700/72626662/2d3980a4_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Bvlgari Hotel Paris Champs-Élysées - Pool - Spa - Free WiFi - Restaurant 9.6 Exceptional 44 reviews CA $3,082 CA $3,428 total includes taxes & fees Jan 4 - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FParis-Hotels-Novotel-Paris-Nord-Expo-Aulnay-Hotel.h10673.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FParis-Hotels-Novotel-Paris-Nord-Expo-Aulnay-Hotel.h10673.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C48.95343%2C2.48468&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=tq_3bUR4G6-s6Xy5Vk_8oLe5QIY=) 65 Rue Michel Ange, Aulnay-sous-Bois, Seine-Saint-Denis, 93600 #### What's nearby - O'Parinor \- 6 min walk \- 0.5 km - Sausset State Park \- 19 min walk \- 1.6 km - Paris Nord 2 International Business Park \- 3 min drive \- 4.3 km - Jacques Prévert Theatre & Cinema \- 7 min drive \- 2.4 km - Honoré Daumier Municipal Rose Garden \- 11 min drive \- 3.6 km #### Getting around - Villepinte Station - 5 min drive - Parc-des-Expositions Station - 5 min drive - Paris Charles de Gaulle Airport (CDG) - 15 min drive #### Restaurants - ‪Quick - ‬11 min walk - ‪McDonald's - ‬12 min walk - ‪Sushi Kyo Oparinor - ‬13 min walk - ‪Subway - ‬13 min walk - ‪Mangos - ‬10 min walk ## About this property ### Novotel Paris Nord Expo Aulnay Hotel Upscale hotel near O'Parinor Located close to Usines Centre Outlet Shopping Mall and Villepinte Exhibition Centre, Novotel Paris Nord Expo Aulnay Hotel provides a terrace, a garden, and a library. The on-site restaurant, Gourmet Bar, offers breakfast, dinner, and light fare. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices). Additional perks include: - A seasonal outdoor pool along with sun loungers and pool umbrellas - Free self parking - Buffet breakfast (surcharge), a 24-hour front desk, and luggage storage - Meeting rooms, multilingual staff, and smoke-free premises - Guest reviews speak highly of the helpful staff Room features All 139 rooms boast comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes. Other amenities include: - Recycling, LED light bulbs, and eco-friendly cleaning products - Bathrooms with rainfall showers and eco-friendly toiletries - Flat-screen TVs with satellite channels - Daily housekeeping, desks, and phones ## Similar properties ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/10000/9800/9705/0ec4151c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Mercure Paris Le Bourget Le Blanc-Mesnil - Pool - Pet friendly - Parking included - Free WiFi 7.2 Good 508 reviews CA $106 CA $116 total includes taxes & fees Jan 9 - Jan 10, 2026 [](https://www.expedia.ca/Hotel-Search?startDate=2026-01-09&endDate=2026-01-10&selected=9705&PinnedHotelID=9705&HadPinnedHotel=true®ionId=-1&adults=2) ![Seasonal outdoor pool](https://images.trvl-media.com/lodging/1000000/10000/5500/5415/5309d0b6.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Novotel Paris Créteil Le Lac Creteil - Pool - Pet friendly - Parking included - Free WiFi 7.4 Good 752 reviews CA $125 CA $162 total includes taxes & fees Jan 2 - 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Buffet breakfast available for a fee 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 17.90 per person - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - Gourmet Bar ### Things to do - Gym - Library - Seasonal outdoor pool - TV in common areas ### Family friendly - Laundry facilities - Seasonal outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff ### Business services - 3,229 square feet of conference space - Business center - Meeting rooms ### Outdoors - Garden - Pool loungers - Pool umbrellas - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 4 accessible parking spaces - Assistive listening devices - Elevator (28 inch wide door) - Stair-free path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible restaurant ### More - 1 building - 5 floors - Annual offsets purchased for at least 10% of carbon footprint - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Comprehensive food waste policy - Comprehensive recycling policy - Double-glazed windows - Humane treatment of captive wild animals - Local artist showcase - Locally-owned and organized tours and activities - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Smoking not allowed - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shower/bathtub combination - Towels provided ### Entertainment - Flat-screen TV with satellite channels ### Food and drink - Limited room service - Minibar ### More - Air conditioning - Cleaning products are eco-friendly - Connecting rooms available - Desk - Eco-friendly toiletries - Energy-saving switches in guestrooms - Iron/ironing board on request - LED lighting - Phone - Recycling - Safe - Soundproofed rooms - Water-efficient showers ## Policies ### Check-in Check-in start time: 2 PM; Check-in end time: midnight Early check-in subject to availability Early check-in is available for a fee Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of EUR 15 per pet, per night Service animals are welcome, and are exempt from fees 1 total pets ### Children and extra beds Children are welcome 1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: EUR 150 per accommodation, per night - Breakage deposit: EUR 150 per night - A tax is imposed by the city: EUR 4.88 per person, per night. This tax does not apply to children under 18 years of age. We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately EUR 17.90 per person - Pet fee: EUR 15 per pet, per night - Service animals are exempt from fees - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and cash Cashless transactions are available Long-term renters welcome This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation The seasonal pool will be open from June to October Pool access available from 10:00 AM to 9:00 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### National rating This property has received its official star rating from the French Tourism Development Agency, ATOUT France. ### Property is also known as Novotel Aulnay Sous Bois Novotel Aulnay Sous Bois Aulnay-sous-Bois Novotel Aulnay Sous Bois Hotel Novotel Aulnay Sous Bois Hotel Aulnay-sous-Bois Aulnay-Sous-Bois Novotel Novotel Paris Nord Expo Aulnay Hotel Aulnay-sous-Bois Novotel Paris Nord Expo Aulnay Hotel Novotel Paris Nord Expo Aulnay Aulnay-sous-Bois Novotel Paris Nord Expo Aulnay Novotel Paris Nord Expo Aulnay Novotel Paris Nord Expo Aulnay Hotel Hotel Novotel Paris Nord Expo Aulnay Hotel Aulnay-sous-Bois Novotel Paris Nord Expo Aulnay Hotel Hotel Aulnay-sous-Bois ## Frequently asked questions ### Does Novotel Paris Nord Expo Aulnay Hotel have a pool? ### How much does it cost to stay at Novotel Paris Nord Expo Aulnay Hotel? ### Is Novotel Paris Nord Expo Aulnay Hotel pet-friendly? ### How much is parking? ### What time is check-in at Novotel Paris Nord Expo Aulnay Hotel? ### What time is check-out at Novotel Paris Nord Expo Aulnay Hotel? ### Where is Novotel Paris Nord Expo Aulnay Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Novotel Paris Nord Expo Aulnay Hotel Reviews 7.8 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.0 Cleanliness ### 6.4 Location ### 8.0 Staff & service ### 7.4 Eco-friendliness ### 7.6 Property conditions & facilities 10 - Excellent 101 8 - Good 128 6 - Okay 55 4 - Poor 20 2 - Terrible 20 ## Reviews ### 10/10 Excellent #### Otmane Jul 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The staff are exceptionally kind and helpful. ##### Otmane Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Yasar Aug 15, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent hotel amazing staff ##### Yasar Stayed 4 nights in Aug 2024 ### 8/10 Good #### Glauce Jul 31, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The property was nice and room was nice too. ##### Glauce Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Patrick Jul 14, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The actual hotel and it's staff are very kind and acommodating! ##### Patrick Stayed 2 nights in Jul 2024 ### 8/10 Good #### Verified traveller Apr 4, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Friendly staff , comfortable room , large secure easy parking ##### Verified traveller Stayed 1 night in Feb 2023 ### 10/10 Excellent #### Yania Dec 2, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We stayed one night because we were flying back home from Paris. The hotel is perfectly located if you need to stay close to the airport. It is nice, clean and has free parking. Rooms are spacious and comfortable. ##### Yania Stayed 1 night in Nov 2024 ### 10/10 Excellent #### Verified traveller May 27, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Pleasant stay We had a pleasant stay. We were a family with kids. Easy to get to and free parking ##### Verified traveller Stayed 1 night in May 2024 ### 10/10 Excellent #### brett, CHESTERMERE Aug 13, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice property with a good little pool. Clean rooms and friendly staff. Staff available in many languages. ##### brett Stayed 1 night in Aug 2022 ### 8/10 Good #### Aswin Feb 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was really good stay in that hotel. The overall quality, service, etc. was really good. We appreciated that. The only think, what I found not that well, was the very small bathroom, which is separated from the bathroom and wash basin. ##### Aswin Stayed 1 night in Feb 2024 ### 8/10 Good #### Verified traveller Dec 23, 2022 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was a pleasant experience, clean, very nice staff, good buffet breakfast, free parking. Room was bit small for us with two kids, this room size is ok for couple plus one kid max. ##### Verified traveller Stayed 3 nights in Dec 2022 ### 6/10 Okay #### Ester Sep 13, 2023 Liked: Staff & service Disliked: Cleanliness, amenities The stuff are amazing, the location and facilities - not ##### Ester Stayed 6 nights in Sep 2023 ### 6/10 Okay #### TAREK Jul 27, 2022 Disliked: Amenities Location is unexpected the room is too old breakfast is good the cleaners is fair put not good ##### TAREK Stayed 2 nights in Jul 2022 ### 6/10 Okay #### Stephan Apr 27, 2023 Liked: Staff & service Disliked: Property conditions & facilities, room comfort #### Old and worn out - but with nice food The rooms were worn out and not as comfortable as expected for a 4 star hotel, and the cleaning could be better. The restaurant served nice food. ##### Stephan Stayed 1 night in Apr 2023 ### 6/10 Okay #### Eric Mar 6, 2025 Liked: Staff & service Disliked: Amenities, property conditions & facilities Hotel is near the airport. If you need a place to crash that is no thrills it will do. Rooms are run down and dirty. My bathroom ceiling was almost falling down. Shower had no door nor curtain to keep the water in. Furniture was peeling. Curtains were dirty. Interior doors had peeling paint. Door knobs were bent and had issues closing the doors. Food especially breakfast is good. ##### Eric Stayed 2 nights in Mar 2025 ### 2/10 Terrible #### Jaime Jul 1, 2024 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Terrible hotel expedia should had been more selective and verify property profile, the property is nothing like the pictures! ##### Jaime Stayed 7 nights in Jun 2024 ### 2/10 Terrible #### Luis Jan 2, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities Horrible experience! ##### Luis Stayed 2 nights in Dec 2024 ### 6/10 Okay #### Verified traveller Mar 12, 2024 Liked: Cleanliness, staff & service, property conditions & facilities #### Ok - that’s all You’ve effectively got a night light in the room with the digital thermostat…. ##### Verified traveller Stayed 1 night in Mar 2024 ### 2/10 Terrible #### Vernon Jul 21, 2022 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not happy and would try other hotels. Although late check-im because of the airport hustle, the beds should have been prepared. We have to make the beds ourselves as we didn't have time to complain as we were so exhausted and just wanted to lay down. ##### Vernon Stayed 2 nights in Jul 2022 ### 6/10 Okay #### Jang-Ho Feb 12, 2023 Liked: Staff & service the sofa bed was not made when we arrived. ##### Jang-Ho Stayed 1 night in Feb 2023 ### 6/10 Okay #### Ravina May 8, 2023 Liked: Cleanliness Disliked: Property conditions & facilities The hotel was quite clean but the room had a weird smell. They did not have milk in the room and barely any coffee or sugar sachets. Staff get funny when you ask for milk and don’t make any effort to bring it to you even though it’s advertised. Doesn’t look like the pictures at all and confused how it’s a Novotel. but it was clean and convenient so overall okay stay. ##### Ravina Stayed 2 nights in May 2023 ### 4/10 Poor #### numan Feb 17, 2024 Disliked: Staff & service, room comfort #### Bed bugs and worst customers service The worst customer service we had through Mr Tariq . We the hotel had bed bugs we all suffer. They took €100 deposit and they said when you leave you will get it. But when i asked they said you will get in 24 hours back to your bank. Its been 35 hours and we have not received deposit which i will raise with hotel.com also we paid city tax in advance but they still charged us which also i will raise with Hotel.com. ##### numan Stayed 1 night in Feb 2024 ### 6/10 Okay #### Valeska Jun 2, 2023 Liked: Staff & service Disliked: Cleanliness The fire alarm went off at 1am and it was chaotic. No staff on site to direct people to safety or to communicate what was going on or get people out of the building Everyone just gathered in the foyer. When staff did show up to say it’s ok, most of the communication was in French. We caught the gist of it that someone was smoking in the room and that’s why the alarm went off. Only one staff member on site. He was absolutely lovely but would be nice to have more staff available especially in situations like these. ##### Valeska Stayed 2 nights in May 2023 ### 2/10 Terrible #### Amanjot May 12, 2024 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Disappointing Experience at Novotel Nord Expo Aluna I recently stayed at Novotel Nord Expo Aluna with my family and was profoundly disappointed with the service we received. Upon arrival, we were forced to wait at the main gate for an excessive half-hour without explanation or apology, which was particularly distressing as we had children with us. While the initial promise of a discount as compensation was made by a staff member, it was abruptly rescinded when the issue was mentioned to be escalated. The absence of a manager compounded the problem, and the lack of empathy and professionalism exhibited by the staff member we encountered in the morning was deeply unsettling. This experience falls far below the standard expected from a reputable establishment like Novotel Hotels. As a loyal customer, I anticipated better treatment and a more effective resolution process. In light of these issues, I urge Novotel Hotels to conduct a thorough investigation into this matter and take appropriate steps to prevent similar incidents in the future. Restoring faith in the quality of service provided by Novotel Hotels is essential. ##### Amanjot Stayed 3 nights in May 2024 ### 2/10 Terrible #### Mahamadou Jun 15, 2025 Disliked: Staff & service, property conditions & facilities, room comfort Dés moustique dans la chambre pas de bouteille d'eau dans la chambre vraiment ce beaucoup changé ##### Mahamadou Stayed 1 night in Jun 2025 ### 6/10 Okay #### Verified traveller Sep 15, 2024 Liked: Cleanliness, staff & service 飯店的地點非常好，靠近艾菲爾鐵塔旁邊，但是設備跟和老舊比如說浴室設備都很舊，這是非常需要改進的地方 ##### Verified traveller Stayed 7 nights in Sep 2024