Brannan Island State Recreation Area Vacation Packages

The staff at this resort was not helpful. We arrived early with the reservation and checked in; however, our room was not ready until 4 pm which was fine. The front desk got my number telling me that they will call me once my room was ready. It was past 4 and I found that the room had been ready, but no one cares enough to call. I ended up having to get in a long line again for check in. The staff never apologized to me for not informing me of my room. She was very rude and unhelpful. I wished that I had remembered her name so I can complain to the manager.

Great location and amazing staff

The office was not too promising, I had to ring several times to get a response, and then he did not seem to know how to find my reservation on the computer. He then asked for a $20 refundable deposit, but I didn't have any cash, so he seemed to let it go. Hard to hear him through the glass window. The room was recently renovated and mostly quite acceptable, though there were no lamps in the room, only very bright overhead lights or darkness. I was there for one night and got a decent night's sleep, my expectations were not very high.

I was there for the WSB Convention at Golden 1 and I Loved my stay. The staff was absolutely the most welcoming and helpful group of people from check in to check-out and beyond. The location was literally steps from where I needed to be during the event. I I loved receiving text msgs informing me of the hotel’s activities and events. The only and I do mean only thing I wish was better was the bed mattress. It was way too firm and I like a firm mattress, but this one was very uncomfortable. Thank you everyone for a beautiful stay!