We are thrilled to see that our staff met your expectations. We thank you for your business and we hope to see you again when your travels bring you back to the area!

Hi Bruce. We are happy to hear that you found our location to be convenient. Please feel free to reach out to us if you would like to share any additional feedback, and we hope to welcome you back soon!

Hello Pouaki. We really appreciate your business and praise! Thank you for staying with us!

Hello Vaishali. Please accept our apologies for the pool being out-of-service. Circumstances beyond our control forced us to unexpectedly close the pool for the health and safety of our guests in mind. Thank you for staying with us and for taking the time to offer your feedback.

Hello Rosa Ruby! We’re glad to see that you enjoyed your stay with us, and we appreciate you for taking the time to rate your experience. Thank you for choosing to stay with us, and we hope to welcome you back in the future!

Hello Ana. We really appreciate your generous rating and praise. Thank you for staying with us, and we hope to see you again!

Hello Priscilla. We apologize for the inconvenience caused by our ongoing renovations. Work is expected to be completed in mid-April and we hope you will come visit us again!

Hello Mandar. We really appreciate your 5/5 rating. We would love to hear from you if you have any comments or feedback you would like to share. Thank you for staying with us and we hope to see you again soon!

Hello Shannon. We really appreciate your kind words and would like to thank you for taking a moment to share your thoughts. We hope you will consider staying with us again during your next visit to Palo Alto!

Hello Elizabeth. Thank you for your kind words about your experience and your recognition of Cesar. We hope you'll stay with us again when your travels bring you back to the Palo Alto area.

Hello Kathleen! Thank you for taking a moment to rate your stay with us and for giving us a 5/5! We hope you'll come visit us again!

Hello Sergio. We are sorry to see that your experience did not meet your expectations. Please do not hesitate to reach out to us if you would like to provide details or if you would like to discuss your experience further.

Hello Arian. We appreciate your generous rating and are happy to see that you enjoyed your stay with us. Thank you and hope to see you again!

Hello Kimberly. Thank you for taking the time to rate your experience with us. Please feel free to reach out if you would like to discuss how we could have made your stay more enjoyable.

Hi Sumedha. Thank you for the generous rating and kind words. We hope to see you again!

Hello Johnathan. We’d like to give you a 10/10 for being a wonderful guest! Thank you for taking the time to rate and review us. We hope to see you again soon!

Hi Melissa. Thank you for taking a moment to rate your stay with us. We’re happy to see that you enjoyed your stay with us. Hope to see you soon!

Hi Kathryn. We are sorry to hear that your experience with us was less-than-stellar. According to the information we received from Expedia/Hotels.com, your reservation was for two ADA/hearing-accessible rooms with a king bed. There are only two such rooms on property, and you were assigned to them as that was the category booked.We - like most hotels - do ask that our guests bring any issues with their room to our attention immediately so that we can attempt to offer solutions rather than have our guests endure the issue and report it at check out. Please feel free to reach out if you have any further comments or feedback. Thank you for staying with us.

Hello Stacey. We appreciate your rating and feedback and we're glad to hear that you enjoyed the bathtub! Thank you for staying with us!

Hello Hyeongkyu. We appreciate you taking the time to rate your experience with us and are happy to hear that you enjoyed your stay overall. Thank you for staying with us and we hope to welcome you back soon!

Hello Robert. We appreciate you taking the time to rate your experience with us and are happy to hear that you enjoyed your stay overall. Please feel free to reach out to us directly if you would like to discuss how we could have made your stay more enjoyable. Thank you for staying with us and we hope to welcome you back soon!

Hi Katherine. We appreciate you taking the time to rate your experience with us and are happy to hear that you enjoyed your stay overall. Thank you for staying with us and we hope to welcome you back soon!

Hello Nathemia. We appreciate your rating and praise! Happy New Year, and please come visit us again!

Hello Raymond. We're sorry to hear that you were unable to get a good night's sleep! Thank you for bringing these issues to our attention. Our maintenance team will examine the AC unit. We are currently undergoing renovations and getting new mattresses in the rooms, so we hope you will come visit us once the work is complete (mid-April 2024).

Hi Elaine. Thank you for taking the time to rate and review your experience with us. We're sorry to hear that we fell short. Please feel free to reach out to us if you would like to discuss how we could have made your stay more enjoyable.

Hello Virginia. We're happy to hear that you enjoyed our restaurant. We appreciate you taking the time to rate your experience and offer your feedback. Happy Holidays!

Hello Jason. Thank you for taking a moment to rate your experience with us. Please feel free to reach out if you would like to offer any feedback or comments on how we could have made your stay more enjoyable.

Hello Denise. Thank you for taking a moment to rate your stay. Please feel free to reach out if you have any comments or questions.

Hello Jesus. We really appreciate the awesome rating! We hope you enjoyed your stay as much as we enjoyed hosting you. Thank you for staying with us and we hope to see you again soon!

Thank you for your feedback. Please accept our apologies for the spa being out-of-order during your stay and for the bath amenities not being replenished. Please feel free to reach out to us if you would like to discuss your stay further.

Hello Brenda. Thank you for taking the time to rate and review our property. Please feel free to reach out to us if you would like to discuss how we could have made your stay more enjoyable.

Hello Rita. We really appreciate the awesome rating! We hope you enjoyed your stay as much as we enjoyed hosting you. Thank you for staying with us and we hope to see you again soon!

Hi Jerry. Thank you for the 10/10 rating! We’re thrilled to see that you had a great stay. Thank you again for staying with us and we hope to see you again!

Hello Leonard. Please accept our apologies for the immense inconvenience you endured upon check-in. On the evening of 11/18, there was an internet outage that affected multiple Hilton properties nationwide including our property which affected our computer systems and prevented our team from accessing room availability and check-in/out functions. We appreciate your patience and understanding and hope that the rest of your stay was smooth. Thank you for staying with us.

Hello Cori. We really appreciate the awesome rating! We hope you enjoyed your stay as much as we enjoyed hosting you. Thank you for staying with us and we hope to see you again soon!

Hello Neil. Thank you for the 5-star rating. We're pleased to see that you enjoyed your stay and hope to welcome you back in the near future.

Hello Yoon. Thank you for taking the time to rate and review us. We appreciate your recognition of our team member!

Hello Puyang. Thank you for taking the time to rate and review our property. Please feel free to reach out to us if you would like to discuss how we could have made your stay more enjoyable.

Hello Miranda. Thank you for taking the time to rate and review us. We're thrilled to hear that our property was to your liking. Please come visit us again!

Hello Patrick. Thank you for taking the time to rate and review us! We're glad to hear that you enjoyed staying with us as much as we enjoyed having you. Don't be a stranger!

Hi Aimee. We’re thrilled about your 10/10 rating! Thank you for taking the time to rate us, and we hope to welcome you back soon!

Hello Beatrice. Thank you for taking the time to rate us! Please feel free to reach out to us if you would like to discuss how we could have made your stay more enjoyable.

Hello Lillian. We appreciate you for taking the time to rate your experience with us. Please feel free to reach out to us if you would like to provide any comments or feedback on how we could have made your stay more memorable. Thank you for staying with us.

Hello Heather. We appreciate you for taking the time to rate your experience with us. Please feel free to reach out to us if you would like to discuss how we could have made your stay more enjoyable. Thank you for staying with us, and we hope to welcome you back soon.

Hi Peggy. We’re happy to hear you enjoyed your stay overall, but sorry to hear you missed the bar’s operating hours (4pm - 10pm/Monday - Saturday). We hope to welcome you back soon and you finally get to check out the bar!

Hello Lee. Thank you for taking the time to rate and review us. We're happy to hear you had a nice stay, but disappointed that you did not find the breakfast to be of value. Please feel free to reach out to us if you have any additional feedback or would like to discuss your experience in detail.

Hi James. We’re sorry to hear your experience with us. Please feel free to reach out to us, as we would like to discuss how we could have made your stay more enjoyable.