Title: Hotel Villa Mercedes Palenque - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Villa Mercedes Palenque Family-friendly hotel with 2 outdoor pools and a full-service spa ![2 outdoor pools, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/e9b0dd71.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Breakfast and lunch served, garden views ](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/6a351ca4.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/af709ee2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/b15bda26.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Property grounds](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/c4df78b6.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Villa Mercedes Palenque is in a vibrant entertainment district but offers relaxation too. Enjoy swim-up and poolside bars, massages at Villa Mercedes Spa/Maya, and garden-view dining at La Foresta. Family-friendly with free WiFi, two outdoor pools, and sun loungers. VIP Access 8.8 Excellent ## Popular amenities - Spa - Parking available - Breakfast available - Bar - Pool - Gym VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Oct. 13 - Oct. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=2479818&PinnedHotelID=2479818&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=2479818&PinnedHotelID=2479818&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 14 - Oct. 15](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=2479818&PinnedHotelID=2479818&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=2479818&PinnedHotelID=2479818&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=2479818&PinnedHotelID=2479818&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=2479818&PinnedHotelID=2479818&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=2479818&PinnedHotelID=2479818&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=2479818&PinnedHotelID=2479818&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 12 of 12 rooms ![1 bedroom, in-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/1d79654d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Executive with View - 290 sq ft - Sleeps 2 ![1 bedroom, in-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/a54cf2c1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Deluxe with Garden View - 290 sq ft - Sleeps 2 ![1 bedroom, in-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/1044066e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite with Garden View - 290 sq ft - Sleeps 2 ![1 bedroom, in-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/fdee1b5a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Executive with View - 290 sq ft - Sleeps 3 ![1 bedroom, in-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/71b25d83.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Deluxe with Garden View - 290 sq ft - Sleeps 3 ![1 bedroom, in-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/840944f9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard with Garden View - 290 sq ft - Sleeps 2 ![1 bedroom, in-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/d8d2b137.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 9.0 Wonderful 14 reviews ### Highlights Air conditioning Connecting rooms available Flat-screen TV Separate bedroom Ceiling fan Blackout drapes/curtains Hair dryer Rainfall showerhead - Sleeps 4 - 2 Double Beds ![Executive Room](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/0ae35c9f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room ### Highlights Air conditioning Connecting rooms available Flat-screen TV Separate bedroom Ceiling fan Blackout drapes/curtains Hair dryer Rainfall showerhead - Sleeps 2 - 1 Queen Bed ![1 bedroom, in-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/d8d2b137.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room ### Highlights Air conditioning Connecting rooms available Flat-screen TV Separate bedroom Ceiling fan Blackout drapes/curtains Hair dryer Rainfall showerhead - Sleeps 2 - 2 Twin Beds ![Deluxe Room](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/19899fb5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 9.8 Exceptional 16 reviews ### Highlights Air conditioning Connecting rooms available Flat-screen TV Separate bedroom Ceiling fan Blackout drapes/curtains Hair dryer Rainfall showerhead - 293 sq ft - Sleeps 3 - 1 King Bed ![Executive Double Room](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/c5f26fb3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Double Room 10.0 Exceptional 1 review ### Highlights Balcony or patio Air conditioning Connecting rooms available Flat-screen TV Ceiling fan Separate bedroom Blackout drapes/curtains Premium bedding - 293 sq ft - Lake view - Sleeps 3 - 2 Double Beds ![Suite](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/2f449ce8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite 9.0 Wonderful 2 reviews ### Highlights Separate sitting area Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Ceiling fan Separate bedroom Premium bedding - 586 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPalenque-Hotels-Hotel-Villa-Mercedes-Palenque.h2479818.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPalenque-Hotels-Hotel-Villa-Mercedes-Palenque.h2479818.Hotel-Information) ## About the area Located in Palenque, Hotel Villa Mercedes Palenque is in the entertainment district and near a boardwalk/promenade. Travelers eager for a bit of culture can stop by Museo Del Textil, while those wishing to experience the area's natural beauty can explore Palenque National Park and Misol-Ha Waterfalls. [Visit our Palenque travel guide](https://www.expedia.ca/Palenque.dx9463) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C17.49785%2C-92.01569&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=vVTsa9dYB-FUoGgZrCY2YYSA9VU=) Km 2.9 Carretera Palenque-Ruinas, Palenque, CHIS, 29960 ### What's nearby - Aluxes Eco Park - 3 min walk - 0.3 km - Palenque National Park - 2 min drive - 1.8 km - El Panchán - 5 min drive - 4.0 km - Museo de Sitio Palenque - 5 min drive - 4.4 km - Palenque Archaeological Zone - 7 min drive - 5.4 km ### Getting around - Palenque, Chiapas (PQM-Palenque Intl.) - 15 min drive ### Restaurants - ‪Bajlum Cocina Prehispánica fusión - ‬1 min walk - ‪Don Mucho's - ‬3 min drive - ‪El Panchán - ‬3 min drive - ‪Café Fuga - ‬3 min drive - ‪pizzas exprés - ‬4 min drive ## About this property ### Hotel Villa Mercedes Palenque Family-friendly hotel in the entertainment district A swim-up bar, a poolside bar, and a free daily manager's reception are just a few of the amenities provided at Hotel Villa Mercedes Palenque. Treat yourself to a massage at the onsite spa. The on-site restaurant, La Foresta, offers breakfast, lunch, and garden views. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and a coffee shop/cafe. You'll also enjoy the following perks during your stay: - 2 outdoor pools and a children's pool, along with sun loungers, pool umbrellas, and a swim-up bar - English breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge) - Babysitting (surcharge), a gift shop, and a TV in the lobby - A front-desk safe, a nature reserve, and wedding services Room features All 92 rooms offer comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes. More amenities include: - Rainfall showers, tubs or showers, and free toiletries - 32-inch flat-screen TVs with cable channels - Childcare services, coffee/tea makers, and ceiling fans ## Similar properties ![Aerial view](https://images.trvl-media.com/lodging/116000000/115250000/115247600/115247516/a53549e8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Mundo Maya Palenque Palenque - Pool - Spa - Kids pool - Parking included 9.6 Exceptional 95 reviews CA $152 CA $179 total includes taxes & fees Oct 14 - Oct 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=115247516&PinnedHotelID=115247516&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/6000000/5040000/5034300/5034229/b92e2873.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Chan-Kah Resort Village Palenque - Pool - Spa - Kids pool - Parking included 8.8 Excellent 826 reviews CA $124 CA $136 total includes taxes & fees Oct 14 - Oct 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-14&endDate=2025-10-15&selected=5034229&PinnedHotelID=5034229&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/104000000/103160000/103154500/103154495/b9693e91.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HOTEL MAYA PALENQUE Palenque - 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Kids pool - Parking included 9.2 Wonderful 33 reviews CA $62 CA $68 total includes taxes & fees Nov 10 - Nov 11 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-10&endDate=2025-11-11&selected=111001860&PinnedHotelID=111001860&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Secured, uncovered self parking on site (surcharge) - Secured, uncovered extended parking on site (MXN 500 per day) - RV/bus/truck parking (surcharge) on site ### Food and drink - Daily English breakfast available 7:00 AM to 11:30 AM for a fee: MXN 250 for adults and MXN 150 for children - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant - A swim-up bar - Coffee and tea in common areas - Couples/private dining - Free daily manager's reception ### Restaurants on site - La Foresta ### Things to do - 2 outdoor pools - Children's pool - Full-service spa - Gym - Playground - TV in common areas ### Family friendly - 2 outdoor pools - Children's pool - In-room babysitting (surcharge) - Laundry facilities - Playground ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Housekeeping (daily) - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - Business center - Conference center - Meeting room ### Outdoors - Garden - In a nature reserve - Picnic area - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - Massage - Mud bath - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - No elevator (single-level property) - Stair-free path to entrance - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible pool - Wheelchair-accessible registration desk (43 inches high) - Wheelchair-accessible restaurant ### More - 1 floor - Reception hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Rainfall showerhead - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Coffee/tea maker - Limited room service ### More - Air conditioning - Ceiling fan - Connecting rooms available - Iron/ironing board - Phone - Safe - Window screens ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: anytime Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 600 per pet, per night Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 29 lbs per pet) Pets cannot be left unattended Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation ### Children and extra beds Children are welcome 1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available ### Property payment types ## Important information ### Optional extras - Fee for English breakfast: approximately MXN 250 for adults and MXN 150 for children - Airport shuttle fee: MXN 1500 per vehicle (one-way, maximum occupancy 4) - Uncovered extended parking fee: MXN 500 per day - Pet fee: MXN 600 per pet, per night - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Safety features at this property include a fire extinguisher and a smoke detector ### We should mention This property does not have elevators Pool access available from 8:00 AM to 9:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Hotel Mercedes Palenque Hotel Villa Mercedes Palenque Villa Mercedes Palenque Mercedes Palenque Palenque Hotel Villa Mercedes Palenque Hotel Hotel Villa Mercedes Palenque Palenque Hotel Villa Mercedes Palenque Hotel Palenque ## Frequently asked questions ### Does Hotel Villa Mercedes Palenque have a pool? > Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 8:00 AM–9:00 PM. ### How much does it cost to stay at Hotel Villa Mercedes Palenque? > As of Oct 13, 2025, prices found for a 1-night stay for 2 adults at Hotel Villa Mercedes Palenque on Oct 14, 2025 start from CA $124.32, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Palenque-Hotels-Hotel-Villa-Mercedes-Palenque.h2479818.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Villa Mercedes Palenque pet-friendly? > Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 29 lbs per pet. There's a fee of MXN 600 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details. ### How much is parking at Hotel Villa Mercedes Palenque? > Self parking is available for a fee. Extended parking is available for MXN 500 per day. ### What time is check-in at Hotel Villa Mercedes Palenque? > Check-in start time: 3 PM; Check-in end time: anytime. ### What time is check-out at Hotel Villa Mercedes Palenque? > Check-out is at noon. ### Does Hotel Villa Mercedes Palenque provide a shuttle to the airport? > Yes, there's an airport shuttle that runs on request. A fee of MXN 1500 per vehicle applies. ### Where is Hotel Villa Mercedes Palenque located? > This family-friendly Palenque hotel is located near the airport, within 3 mi (5 km) of Palenque National Park, Museo de Sitio Palenque and El Panchán. Palenque Archaeological Zone is 2.6 mi (4.2 km) away. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Villa Mercedes Palenque Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 9.0 Location ### 8.6 Staff & service ### 9.4 Eco-friendliness ### 8.8 Property conditions & facilities 10 - Excellent 344 8 - Good 186 6 - Okay 54 4 - Poor 24 2 - Terrible 12 ### 10/10 Excellent #### Rachel Mar 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Palenque We had a wonderful stay in Palenque! The grounds of the hotel are beautifully maintained and clean! The rooms are comfortable and clean! We enjoyed our stay!😊 ##### Rachel Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Fernando Aug 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Na ##### Fernando Stayed 2 nights in Aug 2025 ### 8/10 Good #### John Nov 24, 2024 Liked: Staff & service, property conditions & facilities 3 nights at Palenque ##### John Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Dolores Y Apr 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We weren’t here for long but our stay was amazing.. super clean, and the staff was super friendly and nice. The food was also. ##### Dolores Y Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Scott Nov 20, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Clean and close to the Ruins and Alexus EcoPark Staff was friendly and helpful with making our stay in Palenque a pleasant one. Close location to ruins (10 mins away by car) Alexus EcoPark is just a 5 min walk away and is must see!! ![Palenque ](https://a.travel-assets.com/ugc/hotel-reviews/A47BDE05260A4367204D0DFB9B1E92EDF97E2B331732067319858.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Villa Mercedes pool](https://a.travel-assets.com/ugc/hotel-reviews/5AA6B07B9835EC04373AF3F275FBB5DFC2E8BD771732067322396.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Palenque sunset ](https://a.travel-assets.com/ugc/hotel-reviews/083F599625F72870BEEC461190C2CDADD8C289261732067321104.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Scott Stayed 1 night in Nov 2024 ### 8/10 Good #### John Nov 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Close to ruins. Beautiful pool ##### John Stayed 1 night in Nov 2024 ### 10/10 Excellent #### David Dec 31, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Loved It - Wish We Had Stayed Longer We loved this place! Definitely a return place for us. We were sad we were only there for one night - passing through Palenque. It’s a big property, with rooms spread out in many areas, and such a gem in the jungle. We will return. ![](https://a.travel-assets.com/ugc/hotel-reviews/8ADE9FBD684F2803179298E415274D5E271FFC011735684792120.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/EFA9BBABA7D7C3C958E95E8501023FB6B919BDF01735684792355.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/CAAA212A2662BBFE404241042314554D7A86C4F91735684792121.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4AD152E758C9DC51BABABF9DDD4AF8F74C803FBF1735684792150.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### David Stayed 1 night in Dec 2024 ### 8/10 Good #### Ana Mar 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quietly hotel, the tv in the room terrible. ##### Ana Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### Alexander Jan 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Bar at pool is so nice just grab what you want get the bill at your seat and personal hammock is a nice touch ##### Alexander Stayed 1 night in Jan 2024 ### 8/10 Good #### Leonardo Nov 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was really excellent except the food soo bad. ##### Leonardo Stayed 2 nights in Nov 2024 ### 10/10 Excellent #### Veronica Jul 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Check in was fast and friendly. The property is surrounded by the beautiful jungle. The area is very humid so you feel the humidity smell in the room as we arrived but it went away when we turned on the ac. We had a very pleasant stay in this hotel ##### Veronica Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Connie Jan 19, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I liked everything , It's amazing! ##### Connie Stayed 2 nights in Oct 2023 ### 6/10 Okay #### Nemer Feb 9, 2024 Liked: Cleanliness Breakfast in a hotel like this should have been included in already high price of the hotel. ##### Nemer Stayed 1 night in Feb 2024 ### 10/10 Excellent #### José Luis Apr 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities \-- ##### José Luis Stayed 2 nights in Apr 2025 ### 8/10 Good #### Verified traveller Nov 7, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Clean and Friendly nice size resort, friendly staff, good restaurant and pool. The spa is cheap rates and clean. You must pay for every meal and drink at the time of use. They dont bill the room so must pay all the time and tips are in cash. ##### Verified traveller Stayed 3 nights in Oct 2023 ### 10/10 Excellent #### Hugo Mar 11, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities X ##### Hugo Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Alvaro Aug 8, 2024 Liked: Cleanliness Everything ##### Alvaro Stayed 1 night in Aug 2024 ### 8/10 Good #### Veronica Jul 8, 2024 Liked: Cleanliness, amenities, property conditions & facilities I reserved two rooms with Expedia. For some reason a staff member did the check-in in one of the rooms before we got there. The lady in the front desk didn't know what happened and it took her a while to find out. She didn't provide much information to us and wasn't particularly kind. She never apologized for the delay with the check-in. We were tired and didn't appreciate the wait. Other than that we had a good stay in the hote. ##### Veronica Stayed 1 night in Jul 2024 ### 6/10 Okay #### Ana Sep 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Cansado para personas mayores ##### Ana Stayed 1 night in Sep 2025 ### 10/10 Excellent #### ERIKA Aug 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities LAS INSTALACIONES Y LAS HABITACIONES CON MUCHAS AMENIDADES ##### ERIKA Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### ROSAURA Jul 22, 2025 Excelente servicio ##### ROSAURA Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Alan Jul 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Muy bonito y tranquilo para pasar un fin de semana ##### Alan Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Adriana Donatilia Jul 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Siempre es un gusto hospedarse en este hotel. Recomendable al 100% ![](https://a.travel-assets.com/ugc/hotel-reviews/edf2c24e-5497-4fb0-899a-d00d1984aeca-1752364057746.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Adriana Donatilia Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Dayana Jul 9, 2025 ##### Dayana Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Maria Isabel Jul 5, 2025 El personal es muy amable. ##### Maria Isabel Stayed 1 night in Jun 2025 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Moon Palace Cancun - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Breathless Riviera Cancun Resort & Spa - 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