Title: Hotel Villa Mercedes Palenque - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Villa Mercedes Palenque Mediterranean hotel with 2 outdoor pools and a full-service spa ## Photo gallery for Hotel Villa Mercedes Palenque ![Property grounds - Hotel Villa Mercedes Palenque (Palenque)](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/c4df78b6.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception - Hotel Villa Mercedes Palenque (Palenque)](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/b15bda26.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Garden - Hotel Villa Mercedes Palenque (Palenque)](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/3d386d54.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 outdoor pools, open 8:00 AM to 9:00 PM, pool umbrellas, sun loungers - Hotel Villa Mercedes Palenque (Palenque)](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/e9b0dd71.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; Mexican cuisine, garden views - Hotel Villa Mercedes Palenque (Palenque)](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/2cc64288.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Villa Mercedes Palenque is in a vibrant entertainment district but offers relaxation too. Enjoy swim-up and poolside bars, massages at Villa Mercedes Spa/Maya, and garden-view dining at La Foresta. Family-friendly with free WiFi, two outdoor pools, and sun loungers. VIP Access ## Reviews 8.8 Excellent ## Popular amenities - Spa - Parking available - Breakfast available - Bar - Pool - Gym VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Room options ### Check availability for these dates Tonight [Dec. 11 - Dec. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=2479818&PinnedHotelID=2479818&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-11&endDate=2025-12-12&selected=2479818&PinnedHotelID=2479818&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 12 - Dec. 13](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=2479818&PinnedHotelID=2479818&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=2479818&PinnedHotelID=2479818&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 12 - Dec. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=2479818&PinnedHotelID=2479818&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=2479818&PinnedHotelID=2479818&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 19 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=2479818&PinnedHotelID=2479818&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=2479818&PinnedHotelID=2479818&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 12 of 12 rooms ### View all photos for Room Executive with View ![Premium bedding, in-room safe, individually furnished, blackout drapes](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/1d79654d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Executive with View - 290 sq ft - Sleeps 2 ### View all photos for Room Deluxe with Garden View ![Premium bedding, in-room safe, individually furnished, blackout drapes](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/a54cf2c1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room Deluxe with Garden View - 290 sq ft - Sleeps 2 ### View all photos for Suite with Garden View ![Premium bedding, in-room safe, individually furnished, blackout drapes](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/1044066e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite with Garden View - 290 sq ft - Sleeps 2 ### View all photos for Double Room Executive with View ![Premium bedding, in-room safe, individually furnished, blackout drapes](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/fdee1b5a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Executive with View - 290 sq ft - Sleeps 3 ### View all photos for Double Room Deluxe with Garden View ![Premium bedding, in-room safe, individually furnished, blackout drapes](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/71b25d83.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Deluxe with Garden View - 290 sq ft - Sleeps 3 ### View all photos for Double Room Standard with Garden View ![Premium bedding, in-room safe, individually furnished, blackout drapes](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/840944f9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room Standard with Garden View - 290 sq ft - Sleeps 2 ### View all photos for Deluxe Double Room ![Premium bedding, in-room safe, individually furnished, blackout drapes](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/d8d2b137.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Double Room 9.0 Wonderful 14 reviews ### Highlights Individually furnished Air conditioning Connecting rooms available Dining table Flat-screen TV Renovated in 2025 Ceiling fan Blackout drapes/curtains - 293 sq ft - Sleeps 4 - 2 Double Beds ### View all photos for Executive Room ![Executive Room](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/0ae35c9f.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Room ### Highlights Balcony or patio Individually furnished Air conditioning Connecting rooms available Dining table Flat-screen TV Renovated in 2025 Ceiling fan - 293 sq ft - Sleeps 2 - 1 Queen Bed ### View all photos for Standard Twin Room ![Premium bedding, in-room safe, individually furnished, blackout drapes](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/d8d2b137.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Twin Room ### Highlights Individually furnished Air conditioning Connecting rooms available Dining table Flat-screen TV Renovated in 2025 Ceiling fan Blackout drapes/curtains - 293 sq ft - Sleeps 2 - 2 Twin Beds ### View all photos for Deluxe Room ![Deluxe Room](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/19899fb5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 9.8 Exceptional 16 reviews ### Highlights Individually furnished Air conditioning Connecting rooms available Dining table Flat-screen TV Renovated in 2025 Ceiling fan Blackout drapes/curtains - 293 sq ft - Sleeps 3 - 1 King Bed ### View all photos for Executive Double Room ![Executive Double Room](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/c5f26fb3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Double Room 10.0 Exceptional 1 review ### Highlights Balcony or patio Individually furnished Air conditioning Connecting rooms available Dining table Flat-screen TV Renovated in 2025 Ceiling fan - 293 sq ft - Lake view - Sleeps 3 - 2 Double Beds ### View all photos for Suite ![Suite](https://images.trvl-media.com/lodging/3000000/2480000/2479900/2479818/2f449ce8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite 9.0 Wonderful 2 reviews ### Highlights Separate sitting area Individually furnished Air conditioning Connecting rooms available Free cribs/infant beds Dining table Flat-screen TV Renovated in 2025 - 586 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FPalenque-Hotels-Hotel-Villa-Mercedes-Palenque.h2479818.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FPalenque-Hotels-Hotel-Villa-Mercedes-Palenque.h2479818.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C17.49785%2C-92.01569&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=vVTsa9dYB-FUoGgZrCY2YYSA9VU=) Km 2.9 Carretera Palenque-Ruinas, Palenque, CHIS, 29960 #### What's nearby - Aluxes Eco Park \- 3 min walk \- 0.3 km - Palenque National Park \- 2 min drive \- 1.8 km - El Panchán \- 5 min drive \- 4.0 km - Palenque Archaeological Zone \- 7 min drive \- 5.4 km - Cascadas de Roberto Barrios \- 39 min drive \- 38.4 km #### Getting around - Palenque, Chiapas (PQM-Palenque Intl.) - 15 min drive #### Restaurants - ‪Café Fuga - ‬3 min drive - ‪Monte Verde Trattoria Pizzeria Italiana - ‬3 min drive - ‪Old Tiger - ‬5 min drive - ‪I'khofi la villa del cafe - ‬4 min drive - ‪Bajlum Cocina Prehispánica fusión - ‬1 min walk ## About this property ### Hotel Villa Mercedes Palenque Family-friendly hotel in the entertainment district, remodeled in 2025 A swim-up bar, a poolside bar, and a free daily manager's reception are just a few of the amenities provided at Hotel Villa Mercedes Palenque. Treat yourself to a body wrap, reflexology, or a facial at Natura Spa, the onsite spa. The on-site Mexican cuisine restaurant, La Foresta, offers breakfast, lunch, dinner, and al fresco dining. Stay connected with free WiFi in public areas, and guests can find other amenities such as a terrace and a coffee shop/cafe. You'll also enjoy the following perks during your stay: - 2 outdoor pools along with sun loungers, pool umbrellas, and a swim-up bar - English breakfast (surcharge), self parking (surcharge), and a roundtrip airport shuttle (surcharge) - Babysitting (surcharge), local meal delivery service, and a front-desk safe - A porter/bellhop, meeting rooms, and outdoor furniture Room features All 92 individually furnished rooms offer thoughtful touches such as premium bedding and air conditioning, as well as amenities like free internet and safes. More amenities include: - Bathrooms with rainfall showers and tubs or showers - 32-inch flat-screen TVs with cable channels - Wardrobes/closets, coffee/tea makers, and ceiling fans ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/6000000/5270000/5262400/5262325/40a5ee7c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel La Aldea del Halach Huinic Palenque - Pool - Spa - Parking included - Free WiFi 9.0 Wonderful 627 reviews CA $115 CA $127 total includes taxes & fees Dec 17 - Dec 18 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-17&endDate=2025-12-18&selected=5262325&PinnedHotelID=5262325&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, cabanas (surcharge), pool umbrellas](https://images.trvl-media.com/lodging/6000000/5040000/5034300/5034229/28ce6665.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Chan-Kah Resort Village Palenque - Pool - Spa - Kids pool - Parking included 8.8 Excellent 840 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-25&endDate=2025-12-26&selected=5034229&PinnedHotelID=5034229&HadPinnedHotel=true®ionId=-1&adults=2) ![Property grounds](https://images.trvl-media.com/lodging/116000000/115250000/115247600/115247516/362bb199.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Mundo Maya Palenque Palenque - 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Available in all rooms: Free wired internet - Available in some public areas: Free WiFi ### Parking and transportation - 24-hour roundtrip airport shuttle on request for a surcharge - Secured, uncovered self parking on site (surcharge) - Secured, uncovered extended parking on site (MXN 500 per day) - Wheelchair-accessible parking available ### Food and drink - Daily English breakfast available 7:00 AM to noon for a fee: MXN 250 for adults and MXN 150 for children - A bar/lounge - A coffee shop/cafe - A poolside bar - A restaurant - A swim-up bar - Couples/private dining - Free daily manager's reception ### Restaurants on site - La Foresta ### Things to do - 2 outdoor pools - Full-service spa - Gym - Playground - TV in common areas ### Family friendly - 2 outdoor pools - Babysitting (surcharge) - Dining table - Laundry facilities - Playground ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of bedsheets (on request) - Change of towels on request - Housekeeping (daily) - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Wedding services ### Business services - Business center - Conference center (23,143 square feet of space) - Meeting room ### Outdoors - Garden - In a national park - Outdoor furniture - Pool loungers - Pool umbrellas - Terrace ### Full-service spa - 2 treatment rooms - Body wraps - Couples treatment rooms - Facials - Massage - Mud bath - Reflexology - Spa open daily - Steam room ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - 10 steps to reach entrance - Accessible airport shuttle - Cobblestone flooring in public areas - Front entrance ramp - No elevator (single-level property) - Smooth flooring in public areas - Smooth flooring in room - Tile flooring in public areas - Visual alarms in hallways - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible business center - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible pool - Wheelchair-accessible registration desk (43 inches high) - Wheelchair-accessible restaurant ### More - 1 floor - Banquet hall - Built in 2008 - Double-glazed windows - Local artist showcase - Locally-owned and organized tours and activities - Mediterranean architecture - Reception hall - Renovated entire property - November 2025 - Smoking not allowed - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Premium bedding ### Bathroom - Bathtub or shower - Free toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Towels provided ### Entertainment - 32-inch flat-screen TV with cable channels ### Food and drink - Coffee/tea maker - Dining table - Limited room service - Meal delivery service ### More - Air conditioning - Ceiling fan - Connecting rooms available - Individual furnishings - Iron/ironing board - Phone - Safe - Window screens ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 6:00 PM Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation This property enforces quiet hours from 11:00 PM to 5:30 AM Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of MXN 600 per pet, per night Service animals are welcome, and are exempt from fees Welcoming dogs only 1 total (up to 29 lbs per pet) Pets cannot be left unattended Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation ### Children and extra beds Children are welcome 1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available ### Property payment types ## Important information ### Optional extras - Fee for English breakfast: approximately MXN 250 for adults and MXN 150 for children - Airport shuttle fee: MXN 3600 per person (roundtrip) - Airport shuttle fee per child: MXN 3600 (roundtrip), (up to 11 years old) - Uncovered extended parking fee: MXN 500 per day - Pet fee: MXN 600 per pet, per night - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cribs/infant beds This property accepts credit cards, debit cards, and cash This property reserves the right to pre-authorize the guest's credit card prior to arrival. Long-term renters welcome Noise-free guestrooms cannot be guaranteed Safety features at this property include a fire extinguisher, a smoke detector, a security system, and outdoor lighting This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators Pool access available from 8:00 AM to 9:00 PM Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Guests under 18 years old are not allowed in the fitness facility Guests under 18 years old are not allowed in the spa This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly) ### Property is also known as Hotel Mercedes Palenque Hotel Villa Mercedes Palenque Villa Mercedes Palenque Mercedes Palenque Palenque Hotel Villa Mercedes Palenque Hotel Hotel Villa Mercedes Palenque Palenque Hotel Villa Mercedes Palenque Hotel Palenque ## Frequently asked questions ### Does Hotel Villa Mercedes Palenque have a pool? ### How much does it cost to stay at Hotel Villa Mercedes Palenque? ### Is Hotel Villa Mercedes Palenque pet-friendly? ### How much is parking? ### What time is check-in at Hotel Villa Mercedes Palenque? ### What time is check-out at Hotel Villa Mercedes Palenque? ### Does Hotel Villa Mercedes Palenque provide a shuttle to the airport? ### Where is Hotel Villa Mercedes Palenque located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Villa Mercedes Palenque Reviews ## Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 350 8 - Good 187 6 - Okay 54 4 - Poor 24 2 - Terrible 12 ### 9.2/10 Cleanliness ### 8.6/10 Staff & service ### 8.8/10 Amenities ### 8.8/10 Property conditions & facilities ### 9.4/10 Eco-friendliness ## Reviews ### 10/10 Excellent #### Rachel Mar 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Palenque We had a wonderful stay in Palenque! The grounds of the hotel are beautifully maintained and clean! The rooms are comfortable and clean! We enjoyed our stay!😊 ##### Rachel Stayed 2 nights in Mar 2025 ### 8/10 Good #### John Nov 24, 2024 Liked: Staff & service, property conditions & facilities 3 nights at Palenque ##### John Stayed 3 nights in Nov 2024 ### 10/10 Excellent #### Dolores Y Apr 25, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We weren’t here for long but our stay was amazing.. super clean, and the staff was super friendly and nice. The food was also. ##### Dolores Y Stayed 2 nights in Apr 2024 ### 10/10 Excellent #### Fernando Aug 24, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Na ##### Fernando Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Evelyn Mar 1, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very beautiful and quiet ##### Evelyn Stayed 2 nights in Feb 2023 ### 10/10 Excellent #### Scott Nov 20, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Clean and close to the Ruins and Alexus EcoPark Staff was friendly and helpful with making our stay in Palenque a pleasant one. Close location to ruins (10 mins away by car) Alexus EcoPark is just a 5 min walk away and is must see!! ![Palenque ](https://a.travel-assets.com/ugc/hotel-reviews/A47BDE05260A4367204D0DFB9B1E92EDF97E2B331732067319858.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Villa Mercedes pool](https://a.travel-assets.com/ugc/hotel-reviews/5AA6B07B9835EC04373AF3F275FBB5DFC2E8BD771732067322396.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Palenque sunset ](https://a.travel-assets.com/ugc/hotel-reviews/083F599625F72870BEEC461190C2CDADD8C289261732067321104.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Scott Stayed 1 night in Nov 2024 ### 8/10 Good #### John Nov 18, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Close to ruins. Beautiful pool ##### John Stayed 1 night in Nov 2024 ### 10/10 Excellent #### David Dec 31, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Loved It - Wish We Had Stayed Longer We loved this place! Definitely a return place for us. We were sad we were only there for one night - passing through Palenque. It’s a big property, with rooms spread out in many areas, and such a gem in the jungle. We will return. ![](https://a.travel-assets.com/ugc/hotel-reviews/8ADE9FBD684F2803179298E415274D5E271FFC011735684792120.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/EFA9BBABA7D7C3C958E95E8501023FB6B919BDF01735684792355.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/CAAA212A2662BBFE404241042314554D7A86C4F91735684792121.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/4AD152E758C9DC51BABABF9DDD4AF8F74C803FBF1735684792150.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### David Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Alexander Jan 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Bar at pool is so nice just grab what you want get the bill at your seat and personal hammock is a nice touch ##### Alexander Stayed 1 night in Jan 2024 ### 8/10 Good #### Ana Mar 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quietly hotel, the tv in the room terrible. ##### Ana Stayed 5 nights in Mar 2025 ### 10/10 Excellent #### joe Jun 10, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The food at the restaurant is very good, reasonable prices, breakfast was also great, big variety from omelets to barbacoa. You could probably pay more by going out for food. ##### joe Stayed 2 nights in Jun 2024 ### 8/10 Good #### Michael Mar 22, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It was convenient if you are going to the ruins or booking tours in the area…. Palenque isn’t much, but the the jungle like atmosphere is very unique….. ##### Michael Stayed 4 nights in Mar 2023 ### 10/10 Excellent #### Connie Jan 19, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities I liked everything , It's amazing! ##### Connie Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Veronica Jul 21, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Check in was fast and friendly. The property is surrounded by the beautiful jungle. The area is very humid so you feel the humidity smell in the room as we arrived but it went away when we turned on the ac. We had a very pleasant stay in this hotel ##### Veronica Stayed 1 night in Jul 2024 ### 8/10 Good #### Leonardo Nov 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything was really excellent except the food soo bad. ##### Leonardo Stayed 2 nights in Nov 2024 ### 6/10 Okay #### Nemer Feb 9, 2024 Liked: Cleanliness Breakfast in a hotel like this should have been included in already high price of the hotel. ##### Nemer Stayed 1 night in Feb 2024 ### 8/10 Good #### Verified traveller Nov 7, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Clean and Friendly nice size resort, friendly staff, good restaurant and pool. The spa is cheap rates and clean. You must pay for every meal and drink at the time of use. They dont bill the room so must pay all the time and tips are in cash. ##### Verified traveller Stayed 3 nights in Oct 2023 ### 8/10 Good #### Marie Jul 29, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice hotel, beautiful jungle view, fine pool - the food was not very good and there are not many other options. The hotel seemed quite empty when we where there, so it felt a little abandonded ##### Marie ### 10/10 Excellent #### Philip Jan 15, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Great Location for Visiting Mayan Ruins This property is in a lush, spacious setting, with well-maintained grounds. The staff is attentive and helpful. The rooms are clean and roomy, but the room decor needs to be improved with regional art. Breakfast was good; Dinner was average. Overall, this is an excellent place to stay in terms of location and atmosphere for a visit to the Mayan ruins of Palenque. ##### Philip Stayed 2 nights in Jan 2023 ### 10/10 Excellent #### José Luis Apr 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities \-- ##### José Luis Stayed 2 nights in Apr 2025 ### 10/10 Excellent #### Hugo Mar 11, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities X ##### Hugo Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Alvaro Aug 8, 2024 Liked: Cleanliness Everything ##### Alvaro Stayed 1 night in Aug 2024 ### 4/10 Poor #### Maria Aug 26, 2024 Liked: Cleanliness, staff & service They gave me a room very far away and we had to walk in the heat, then I realized they had golf carts and they never offered me one, they didn't give us a welcome drink, the spa service was very mediocre, the pool was very full of people who I don't think were staying at the hotel and the guests who were in the next room were super noisy. ##### Maria Stayed 1 night in Aug 2024 ### 8/10 Good #### Veronica Jul 8, 2024 Liked: Cleanliness, amenities, property conditions & facilities I reserved two rooms with Expedia. For some reason a staff member did the check-in in one of the rooms before we got there. The lady in the front desk didn't know what happened and it took her a while to find out. She didn't provide much information to us and wasn't particularly kind. She never apologized for the delay with the check-in. We were tired and didn't appreciate the wait. Other than that we had a good stay in the hote. ##### Veronica Stayed 1 night in Jul 2024 ### 10/10 Excellent #### Rene Dec 10, 2025 Liked: Cleanliness, amenities, property conditions & facilities Me gustó mucho el hotel, muy cerca de la zona arqueológica, el personal siempre amable, el hotel limpio y el restaurante con buena cocina. ##### Rene Stayed 1 night in Dec 2025 ## Expedia's Latest Trends ### Hotels > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Moon Palace Cancun - All-Inclusive](https://www.expedia.ca/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Riviera-Cancun-Resort-Spa-Adults-Only.h11868477.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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