Extérieur

Red Roof Inn Painted Post – Avis

2 out of 5
Red Roof Inn Painted Post
304 S Hamilton St Building A, Painted Post, NY

Avis

7,8

Bien

Note de 10 – Excellent, d’après 24 avis sur 47." "
Note de 8 – Bien, d’après 7 avis sur 47." "
Note de 6 – Acceptable, d’après 6 avis sur 47." "
Note de 4 – Médiocre, d’après 6 avis sur 47." "
Note de 2 – Terrible, d’après 4 avis sur 47." "

7,6/10

Propreté

8,6/10

Service et personnel

6,2/10

Commodités

7,6/10

État et installations de l’hébergement

7,0/10

Écoresponsabilité

Avis

4/10 – Médiocre

Russ

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nothing will not stay at a red roof again
Séjour de 1 nuit en mai 2024
Recordo, Rediresponse Specialist a répondu le 24 mai 2024
Hello Russ, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Painted Post and I felt disheartened to see your 2/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.It's saddening to hear that we may have lost a loyal customer and we would love a chance to fix this.Sincerely,RecordoRed Roof Management Rediresponse Specialist

10/10 – Excellent

Nea

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Looked like the pictures!
Séjour de 1 nuit en mai 2024
Recordo, Rediresponse Specialist a répondu le 21 mai 2024
Hi Nea,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Painted Post. It's pleasing to see our appearance met your expectations, resulting in a 5/5 score. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

6/10 – Acceptable

Laura

Voyage de couple
Points faibles : Commodités
Bottom of room door was chewed up leaving a 2” gap to the hallway. Chain on door had nothing to attach to. I guess you get what you pay for.
Séjour de 1 nuit en mai 2024
Carla RediResponse Specialist a répondu le 17 mai 2024
Dear Laura,Thank you for taking the time to tell us about your experience at the Red Roof Inn Painted Post. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You mentioned that the bottom of room door was chewed up, the chain on the door had nothing attached to it and the other concern you listed. We value your business and appreciate you taking the time to share this honest feedback. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback.In the future should you have any issues whilst staying with us, please do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

2/10 – Terrible

Cathy

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Terrible place. Dirty towels left from previous guests. Motel is very very loud. Guests use it as a party place all night. Lots of full time guests.
Séjour de 3 nuits en avril 2024
Oniel Rediresponse Specialist a répondu le 4 mai 2024
Thank you Cathy, for taking the time to write a review of your stay at the Red Roof Inn Painted Post. Please accept our most sincere apologies for the hinderance from the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

10/10 – Excellent

Michael

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Staff was extremely friendly and very helpful! I had exchanges with 3 staff members and all listened and quickly addressed my needs to my satisfaction. Excellent crew they have here.
Séjour de 1 nuit en avril 2024
Xao RediResponse Specialist a répondu le 23 avr. 2024
Hi Michael,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Painted Post with us. It was so rewarding to see that we earned your 5/5 score with our friendly and helpful staff that quickly addressed your needs. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 – Excellent

MARIA

Good service
Séjour de 4 nuits en avril 2024
Xao RediResponse Specialist a répondu le 21 avr. 2024
Hi Maria,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Painted Post with us. It was so rewarding to see that we earned your 5/5 score with our good service. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

10/10 – Excellent

Courtney

Séjour de 1 nuit en avril 2024
Samantha RediResponse Specialist a répondu le 11 mai 2024
Thank you for your perfect rating, Courtney. The staff at the RED ROOF INN PAINTED POST and I were over the moon when we saw your 5/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

10/10 – Excellent

Rafal

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Super clean. Great price. The front desk staff were really nice and helped us find food.
Séjour de 1 nuit en avril 2024
Xao RediResponse Specialist a répondu le 17 avr. 2024
Hi Rafal,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Painted Post with us. It was so rewarding to see that we earned your perfect score with our great prices and our cleanliness. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist

8/10 – Bien

Debra

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Every thing was good
Séjour de 2 nuits en avril 2024
Chirell RediResponse Specialist a répondu le 14 avr. 2024
Dear Debra,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Painted Post. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about everything being good. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

8/10 – Bien

Gregory

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Property was dated but in very good condition. Close the commercial business, restaurants
Séjour de 1 nuit en mars 2024
Kerry-Lee RediResponse Specialist a répondu le 28 mars 2024
Dear Gregory,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN PAINTED POST. I was happy to read you liked that our property was in good condition and close to businesses and restaurants. However, it was outdated Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 – Excellent

julie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Guy at check in was a sweetheart, very helpful. Nice big room, quiet spot right off the highway!!
Séjour de 1 nuit en mars 2024
Kerry-Lee RediResponse Specialist a répondu le 27 mars 2024
Dear Julie, We at the RED ROOF INN PAINTED POST are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. It was good to read you were pleased with our very helpful staff, our nice big rooms and our quiet location off the highway. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Comments like yours are always an encouragement as we at Red Roof aim to improve on the quality of our guest experiences by providing exceptional services. Thank you again for your kind words. The staff and I would love to provide you with another stay in the future. Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist

10/10 – Excellent

joseph

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
great location. Nice staff!
Séjour de 1 nuit en février 2024
LaTunde RediResponse Specialist a répondu le 28 févr. 2024
Dear Joseph,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN PAINTED POST. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof we are thrilled to read that the location is great, and the staff was nice. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

10/10 – Excellent

Shankar

Points forts : Propreté, service et personnel
Séjour de 1 nuit en janvier 2024
Kamaria RediResponse Specialist a répondu le 30 janv. 2024
Hello Shankar, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PAINTED POST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 – Excellent

Peter

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Enjoyed the stay very much. Impressed by the cleanliness and size of the room. Staff was very friendly and helpful. Will definitely stay again. Rates were exceptional for the area.
Séjour de 6 nuits en janvier 2024
Oshane RediResponse Specialist a répondu le 22 janv. 2024
Dear Peter, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN PAINTED POST regarding the cleanliness and size of the room, exceptional rates and friendly staff. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 – Excellent

Mark

Séjour de 2 nuits en décembre 2023
Xao RediResponse Specialist a répondu le 12 janv. 2024
Thank you for sharing your perfect rating with us, Mark. Our staff at the Red Roof Inn Painted Post was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,Red Roof Management

10/10 – Excellent

Kenneth

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en décembre 2023
Dannielle Rediresponse Specialist a répondu le 30 déc. 2023
Hello Kenneth, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PAINTED POST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely, Red Roof Management

10/10 – Excellent

david

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Have stayed multiple times and have always received premium service and care.
Séjour de 1 nuit en décembre 2023
Sharma RediResponse Specialist a répondu le 26 déc. 2023
Thank you for taking the time to write about experience at the RED ROOF INN PAINTED POST. David, I am happy to read that you had a great encounter with us and we truly appreciate your kind remarks about we're your choice hotel and you were pleased with our customer service. Your feedback will provide encouragement to all our staff as we strive to continuously improve the quality of our services and provide our guest with all the comforts of home. We appreciate your business, David, and can't wait to see you back at Red Roof soon, where we can continue to offer you a great stay at an affordable price! Sincerely, Red Roof Management

10/10 – Excellent

Waseem

Séjour de 1 nuit en décembre 2023
Xao RediResponse Specialist a répondu le 16 déc. 2023
Thank you for sharing your 5/5 rating with us, Waseem. Our staff at the Red Roof Inn Painted Post was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,Red Roof Management

10/10 – Excellent

Mackenzie

Points forts : État et installations de l’hébergement
I really like that the floors were not carpeted & were a clean vinyl.
Séjour de 1 nuit en décembre 2023
Tianna RediResponse Specialist a répondu le 9 déc. 2023
Dear Mackenzie, Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn Painted Post. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the cleanliness of the room and the carpet. Red Roof aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay.We value you as a our guest and appreciate your business. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Red Roof Management

10/10 – Excellent

Donna

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I liked that there was flooring without carpet. It was clean. It has coffee maker, microwave and fridge. It is my favorite Red Roof.
Séjour de 1 nuit en novembre 2023
Dannielle Rediresponse Specialist a répondu le 5 déc. 2023
Dear Donna,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PAINTED POST. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our flooring without carpet, clean room and the perfect amenities. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Red Roof Management

6/10 – Acceptable

Steven

Points forts : Service et personnel
Points faibles : Propreté
Séjour de 1 nuit en novembre 2023
Linton Red Roof Management RediResponse Specialist a répondu le 18 nov. 2023
Hello Steven,Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PAINTED POST and I were disappointed to see your 6/10 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you for choosing to stay under our roof. We hope we have the opportunity to see you again in the future. Sincerely,LintonRed Roof Management RediResponse Specialist

10/10 – Excellent

Michael

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2023
Xao Red Roof Management RediResponse Specialist a répondu le 20 oct. 2023
Thank you for sharing your perfect rating with us, Michael. Our staff at the Red Roof Inn Painted Post was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future. Appreciatively,XaoRed Roof ManagementRediResponse Specialist

6/10 – Acceptable

Darci

Voyage en famille
Points forts : Service et personnel
Very friendly service. Rooms are all updated but bathrooms need some work. My room did smell like smoke but they immediately offered a new room when I let them know. Not a bad stay if you’re looking for basic amenities.
Séjour de 2 nuits en octobre 2023
Xao Red Roof Management RediResponse Specialist a répondu le 17 oct. 2023
Thank you for sharing your feedback with us, Darci. The team at the Red Roof Inn Painted Post was pleased to know that you were fond of our friendly service and our updated rooms. However, you made mention of the room's smoke smell. Nevertheless, we were delighted to read that a new room was offered upon reporting this to our staff.Guest feedback, like yours, aids in the growth of Red Roof, so we would like to extend our thanks for your feedback. It would be our pleasure to host you again in then future.Regards,XaoRed Roof ManagementRediResponse Specialist

10/10 – Excellent

Lauren

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Chevanese RediResponse Specialist a répondu le 10 oct. 2023
Hello Lauren,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Painted Post and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

10/10 – Excellent

McCarthy

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en octobre 2023
Chevanese RediResponse Specialist a répondu le 10 oct. 2023
Hello McCarthy,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Painted Post and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

6/10 – Acceptable

Juan Carlos

Voyage en famille
Points forts : Service et personnel
The hotel's website promotes the photo of a dog lying on the bed, as part of the accessibility for pets. I think it is very unpleasant for animals to use people's beds. Let's keep in mind that there are people with allergies and that animals transmit many diseases. Ah... there were ants in the room.
Séjour de 2 nuits en septembre 2023
Tianna RediResponse Specialist a répondu le 2 oct. 2023
Dear Juan,I appreciate you sharing your feedback following your stay at the Red Roof Inn Painted Post. Your comments in regards to the pets are greatly appreciated and will be taken into consideration. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Tianna Red Roof ManagementRediResponse Specialist

4/10 – Médiocre

Marie

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Not worth the "bargain"
Clearly, this hotel is under renovation but it was disgusting, there was a space on the wall where a mirror used to hang, probably broken by previous guests because there was a huge smashed spot on the other side of the wall behind it. It smelled musty like mold. We were put right next to the pool and they were doing maintenance on it at 5 am! The entire posting was misleading. This was not a Red Roof it was attached to what maybe used to be one. It was one of the sketchiest places I have ever stayed.
Séjour de 1 nuit en septembre 2023
Tianna RediResponse Specialist a répondu le 20 sept. 2023
Dear Marie,Thank you for taking the time to tell us about your experience at the Red Roof Inn Painted Post. I received a copy of your survey, and wanted to take a moment to personally respond. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience due to the uncleanliness of the room and the maintenance of the hotel. I was disheartened to see your stay resulted in a 4/10 score. Please accept our apologies.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We will take your comments into consideration to make changes to improve our customer experience. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,TiannaRed Roof ManagementRediResponse Specialist

10/10 – Excellent

DAVID

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023
Tianna RediResponse Specialist a répondu le 17 sept. 2023
Hello David,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Painted Post appreciate your 10/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

4/10 – Médiocre

John

Points faibles : Service et personnel
Séjour de 2 nuits en septembre 2023
Kamaria Red Roof Management RediResponse Special a répondu le 15 sept. 2023
Hello John, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PAINTED POST and I are disappointed to see your 2/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 – Bien

Michael

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2023
Linton Rediresponse Specialist a répondu le 8 sept. 2023
Hello Michael, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Painted Post and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

8/10 – Bien

Elizabeth

Voyage en famille avec de jeunes enfants
Séjour de 2 nuits en septembre 2023
Linton Rediresponse Specialist a répondu le 5 sept. 2023
Dear Elizabeth,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Painted Post and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LintonRediresponse Specialist

6/10 – Acceptable

LOUIS

Séjour de 2 nuits en septembre 2023
Kamaria Red Roof Management RediResponse Special a répondu le 24 sept. 2023
Hello Louis, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PAINTED POST and I are disappointed to see your 3/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

4/10 – Médiocre

MARCUS

Séjour de 1 nuit en septembre 2023
Toni-Ann RediResponse Specialist a répondu le 28 sept. 2023
Hello Marcus,I sincerely apologize that your stay at our Red Roof didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests here at Red Roof.I do hope that you will return to our hotel, or any of our other brand locations in the future.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 – Terrible

AADIL

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
VERY UNHAPPY THE ROOM HAD COCKROACHES HAD TO CALL THEM @ 11.30 AND ASK THEM TO CHANGE THE ROOM THE WASHROOM WAS DIRTY HAD HAIR ALL OVER HAD NOT BEEN CLEANED VERY BAD

8/10 – Bien

David

Séjour de 2 nuits en août 2023
Tianna RediResponse Specialist a répondu le 17 sept. 2023
Hello David,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Painted Post and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

2/10 – Terrible

caixia

Séjour de 1 nuit en août 2023
Xao RediResponse Specialist a répondu le 24 août 2023
Hello Caixia,Your review of the Red Roof Inn Painted Post was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that we make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip. Respectfully,XaoRediResponse Specialist

10/10 – Excellent

Carl

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2023
Dannielle Rediresponse Specialist a répondu le 22 août 2023
Hello Carl, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PAINTED POST and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

10/10 – Excellent

gordon

Séjour de 2 nuits en août 2023
Kamaria Red Roof Management RediResponse Special a répondu le 15 sept. 2023
Hello Gordon, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PAINTED POST and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist

4/10 – Médiocre

Ofer, Greer

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
old smelly not clean pricy
Séjour de 1 nuit en août 2023
Dannielle Rediresponse Specialist a répondu le 21 août 2023
Dear Ofer,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PAINTED POST. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the foul odor, unclean room and lack of privacy. We will take your comments into consideration to make changes to improve our customer experience. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Dannielle Red Roof Management

8/10 – Bien

Carrie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en août 2023
Devorine RediResponse Specialist a répondu le 18 août 2023
Thank you for taking a moment to complete our survey, Carrie. The staff at the Red Roof Inn Painted Post and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

10/10 – Excellent

Alfred

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2023
Tianna RediResponse Specialist a répondu le 16 août 2023
Hello Alfred,Thank you for taking a moment to complete our survey at the Red Roof Inn Painted Post. I am glad to see that you were pleased with your stay, prompting your 10/10 score. It would be a pleasure to hear about what went well throughout your visit and where we can improve on our services, so in the future please consider adding comments to your survey. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!Sincerely,Tianna RediResponse Specialist

10/10 – Excellent

Jaime

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Customer service was amazing
Séjour de 1 nuit en août 2023
Sharma RediResponse Specialist a répondu le 12 août 2023
Dear Jaime,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN PAINTED POST. It's great to hear that you found our customer service to be amazing resulting in a 5/5 score.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve, please contact me below. Sincerely,Sharma Red Roof Management RediResponse Specialist

4/10 – Médiocre

Daviti

Séjour de 2 nuits en août 2023
Devorine RediResponse Specialist a répondu le 29 août 2023
Thank you for taking a moment to complete our survey, Daviti. The staff at the Red Roof Inn Painted Post and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist

10/10 – Excellent

Luciano

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excelente
Séjour de 4 nuits en juillet 2023
Sharma RediResponse Specialist a répondu le 12 août 2023
Dear Luciano,Obrigado por compartilhar seus comentários sobre sua experiência no RED ROOF INN PAINTED POST. Fico feliz em saber que você achou sua visita ótima, resultando em uma pontuação de 5/5.Mais uma vez, obrigado quatro por sua avaliação. Esperamos continuar proporcionando ótimas experiências para você.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

6/10 – Acceptable

Deborah

Séjour de 1 nuit en juillet 2023
Sharma RediResponse Specialist a répondu le 12 août 2023
Hello Deborah,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PAINTED POST and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

2/10 – Terrible

Alicia

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Hair in the bathtub and sink. Bathroom clearly not cleaned when I mentioned it to front desk staff she said well no one here to clean it. Management hung up on me twice.
Séjour de 1 nuit en juin 2023
Sharma RediResponse Specialist a répondu le 12 août 2023
Dear Alicia,Thank you for taking the time to tell us about your experience at the RED ROOF INN PAINTED POST. I am sorry that your experience did not meet your expectations due to the cleanliness of the bathroom not being up to your standards and the less than ideal encounter you mentioned regarding our staff. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Sharma Red Roof Management RediResponse Specialist