4/10 Poor
Gordon
Dec 28, 2017
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
Very disappointed. From the start the service was poor and unwelcoming. The villas have been poorly maintained and severely in need of some work. The door was secured by a padlock. The Shower had resident spiders. The bathroom door was broken. The fridge was sitting on bricks. The bed was very hard, even by Thai standards. Our villa (D2) was in front of staff accommodation and the laundry. One morning their TV went on at 5.30am. Under neath our villa seemed to be used for storage. There seemed to people going backward and forward to this all day and evening and they were very noisy. At breakfast the first morning we were offered eggs. The next 2 mornings we were not offered anything but some fried eggs had been left out with salad which I presume is their idea of a buffet. The lady in charge was unfriendly and spoke very little English. We were there for 3 nights and our room was not cleaned once. There seemed to be a lot of staff working there but I’m not exactly sure what they did! The gardens are lovely and well maintained. They need to take the same care with the accommodation. Truly awful. Worse accommodation we have booked with Hotels.Com Would not recommend this place to anyone. Not what we expected after reading the reviews. It does not deserve the rating it has.
Gordon
Stayed 3 nights in Dec 2017