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Casa Basalto

3.5 star property
Travelers enjoy local flavors and sunshine during the day at Casa Basalto, then gather for evening cocktails in a social setting with mountain views

Choose dates to view prices

This modern retreat near Galerias Pachuca Mall offers a sunny terrace for relaxation and the Dolina restaurant with authentic Mexican dishes. Guests love the in-room WiFi, convenient coffee shop, coworking spaces, and spectacular panoramic views.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
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About this property

Casa Basalto

  • Hotel near Galerias Pachuca Mall
  • Located close to David Ben Gurion Park and Auditorium Gota de Plata, Casa Basalto provides a terrace, a coffee shop/cafe, and dry cleaning/laundry services. The on-site Mexican cuisine restaurant, Dolina, offers breakfast, lunch, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a 24-hour business center.
  • Other perks at this hotel include:
    • Free self parking
    • Continental breakfast (surcharge), express check-out, and 1 meeting room
    • Luggage storage, tour/ticket assistance, and smoke-free premises
  • Room features
  • All guestrooms are individually decorated, and boast comforts such as premium bedding and air conditioning, as well as thoughtful touches like free WiFi and safes.
  • Other conveniences in all rooms include:
    • Bathrooms with free toiletries and hair dryers
    • 40-inch Smart TVs with satellite channels
    • Coffee/tea makers, heating, and daily housekeeping

Similar properties

Building design
Camino Real Pachuca
Pachuca
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
8.8 out of 10, Excellent, 1,002 reviews
The price is CA $95
CA $113 total
includes taxes & fees
May 24 - May 25
Camino Real Pachuca
Compare similar properties

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in fee: MXN 500

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Late check-out fee: MXN 500

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 350 per pet, per night

Service animals are welcome, and are exempt from fees

1 total pets

Restrictions apply; for more information contact the property at the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 149 for adults and MXN 149 for children
  • Pet fee: MXN 350 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: MXN 500 (subject to availability)
  • Late check-out fee: MXN 500 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Frequently asked questions

Is Casa Basalto pet-friendly?

Yes, this hotel allows pets (limit 1 total). There's a fee of MXN 350 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much does it cost to stay at Casa Basalto?

As of May 20, 2026, prices found for a 1-night stay for 2 adults at Casa Basalto on May 25, 2026 start from CA $82, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking?

Self parking is free at this property.

What time is check-in at Casa Basalto?

Check-in start time: 3:00 PM; Check-in end time: midnight. Early check-in is available for a fee of MXN 500 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Casa Basalto?

Check-out is at noon. Late check-out is available for MXN 500 (subject to availability).

Where is Casa Basalto located?

Situated in a shopping district, this hotel is within a 10-minute walk of David Ben Gurion Park, Galerias Pachuca Mall, and Auditorium Gota de Plata. Hidalgo Stadium and El Rehilete Museum are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.4

Cleanliness

9.6

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 203 out of 312 reviews
Rating 8 - Good. 74 out of 312 reviews
Rating 6 - Okay. 22 out of 312 reviews
Rating 4 - Poor. 8 out of 312 reviews
Rating 2 - Terrible. 5 out of 312 reviews

Reviews

Verified

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services, staff everyone
Stayed 3 nights in Jan 2024
Verified

10/10 Excellent

Alan

Liked: Amenities, property conditions & facilities
Excelente
Stayed 2 nights in Feb 2025
Verified

4/10 Poor

Heidi

Great location

Overall the hotel was ok. You could hear talking in the rooms above and next door. Came home one night and the key to turn on the light was not working so had to pack up and change rooms in the dark. Ran out of water on the last day. It was a great location to shopping and restaurants.
Stayed 3 nights in Sep 2025
Verified

4/10 Poor

Martin

Liked: Cleanliness
Disliked: Property conditions & facilities
The rooms are clean the location is centrally located however the AC unit is controlled by hotel management and not you so if you travel during warm days be aware it will be very uncomfortable warm room.
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jul 2025
Verified

4/10 Poor

Matt

Disliked: Property conditions & facilities
Property was nice but lots of noise in the room coming from other rooms
Stayed 1 night in Mar 2024
Verified

8/10 Good

Igne Guimel

Liked: Cleanliness, staff & service, property conditions & facilities
It's ok
Stayed 1 night in Feb 2024
Verified

6/10 Okay

francisco

Liked: Cleanliness
Disliked: Staff & service, amenities
Thin walls and doors, if somebody next to you , you will hear conversations and tv; no closet in rooms , only a small cabinet to hang cloths with not enough hangers
Stayed 2 nights in Aug 2024
Verified

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Apr 2024
Verified

6/10 Okay

francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms have no closet! No removable hangers in a cabinet, difficult to hang cloth and not high enough to keep the cloth hanging correctly. Hotel is a mix of new and very old, they still have entry door locks with keys, very inconvenient; They have “push here” stickers in the draw cabinets and a glass water bottle with peel off sticker of the hotel’s name where you can buy it :( They have a great restaurant attached to the lobby with great food, had breakfast twice and it was good, other than that, hotel, price and are is very good
Stayed 2 nights in Jun 2023
Verified

10/10 Excellent

Juan José

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es increíble, la atención inmejorable. Sin temor a equivocarme tienen la cama más comoda en la que he dormido en un hotel. Sencillamente hicieron mi estadía muy amena, todos son amables, la ubicación me resultó excelente para motivos de trabajo y de conocer la ciudad. Sin lugar a dudas volvería a reservar.
Stayed 3 nights in Apr 2026
Verified

8/10 Good

ALONDRA

Liked: Cleanliness, staff & service, property conditions & facilities
habitación limpia.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

MARIA LETICIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No consumi alimentos
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

ILLIA MARIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atención y el servicio fueron excelentes . La propiedad está en excelentes condiciones. La calidad de alimentos en el restaurante fue muy buena
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Ame

Los muebles sucios
Stayed 1 night in Feb 2026
Verified

8/10 Good

Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien, solo que la cerradura no estaba bien por lo que no me dio tanta confianza al principio
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Yarenny

Liked: Cleanliness, amenities, property conditions & facilities
La higiene muy buena y el trato de los empleados
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Yarida

Liked: Cleanliness, staff & service, amenities
Buena ubicación
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Magally

Liked: Cleanliness, staff & service, amenities
Buena ubicación cerca de tuzoforum
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

GUILLERMINA

Liked: Cleanliness, property conditions & facilities
Limpio y agradable. Buena ubicación
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Selvya Dannae

Liked: Cleanliness, staff & service, property conditions & facilities
Me gustó mucho porque nos hicieron sentir bienvenidos con nuestra perrita
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Mariana

Liked: Cleanliness, amenities
Habitación impecable y súper acogedora. Excelente servicio
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitacion es de buen tamaño y la cama, almohadas super cómodas!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Sybil

Liked: Cleanliness, amenities, property conditions & facilities
El personal bastante amable La habitación con muy buen espacio y limpia, solo tiene pequeños detalles.
Stayed 1 night in Dec 2025
Verified

6/10 Okay

Esperanza

Liked: Cleanliness, staff & service, property conditions & facilities
Buenas instalaciones pero si hay mucho ruido externo que no deja descansar desde muy temprano que llegan los trabajadores se escucha sus conversaciones etc
Stayed 1 night in Dec 2025