Title: Saratoga Resort Villas Kissimmee - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Saratoga Resort Villas Kissimmee Family-friendly hotel with a fitness center and theme park shuttle service ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/1000000/50000/42000/41999/241ab250.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Gazebo](https://images.trvl-media.com/lodging/1000000/50000/42000/41999/b6e4ca68.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/1000000/50000/42000/41999/20986ede.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/1000000/50000/42000/41999/6995dae1.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/1000000/50000/42000/41999/f5491d2d.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Saratoga Resort Villas Kissimmee offers a perfect balance of recreation and relaxation near Old Town. Visitors can enjoy the outdoor pool and spa tub for downtime, while children have their own dedicated space with basketball facilities and a playground. 8.0 Very good ## Popular amenities - Room service - Bar - Housekeeping - 24/7 front desk - Hot tub - Laundry ## Room options ### Check availability for these dates Tonight [Dec. 1 - Dec. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=41999&PinnedHotelID=41999&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=41999&PinnedHotelID=41999&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 2 - Dec. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=41999&PinnedHotelID=41999&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-02&endDate=2025-12-03&selected=41999&PinnedHotelID=41999&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 5 - Dec. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=41999&PinnedHotelID=41999&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-05&endDate=2025-12-07&selected=41999&PinnedHotelID=41999&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 12 - Dec. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=41999&PinnedHotelID=41999&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=41999&PinnedHotelID=41999&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 3+ beds Showing 5 of 5 rooms ![Deluxe Villa, 2 Bedrooms](https://images.trvl-media.com/lodging/1000000/50000/42000/41999/9e919bef.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Villa, 2 Bedrooms ### Highlights Balcony Separate dining area Separate sitting area Individually furnished Air conditioning Free cribs/infant beds Kitchen Full-sized refrigerator/freezer - Sleeps 6 - 1 Double Sofa Bed, 1 King Bed and 2 Double Beds ![2 bedrooms, Egyptian cotton sheets, premium bedding, pillowtop beds](https://images.trvl-media.com/lodging/1000000/50000/42000/41999/1758ce09.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Villa, 2 Bedrooms ### Highlights Balcony Separate dining area Separate sitting area Individually furnished Air conditioning Free cribs/infant beds Kitchen Full-sized refrigerator/freezer - Sleeps 6 - 1 Queen Bed, 1 King Bed and 1 Double Sofa Bed ![2 bedrooms, Egyptian cotton sheets, premium bedding, pillowtop beds](https://images.trvl-media.com/lodging/1000000/50000/42000/41999/0e1e0fe4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Villa, 2 Bedrooms, Accessible ### Highlights Balcony Separate dining area Separate sitting area Individually furnished Air conditioning Free cribs/infant beds Kitchen Full-sized refrigerator/freezer - Sleeps 6 - 1 Queen Bed, 1 King Bed and 1 Double Sofa Bed ![2 bedrooms, Egyptian cotton sheets, premium bedding, pillowtop beds](https://images.trvl-media.com/lodging/1000000/50000/42000/41999/0e1e0fe4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Loft, 2 Bedrooms ### Highlights Balcony Separate dining area Separate sitting area Individually furnished Air conditioning Free cribs/infant beds Kitchen Full-sized refrigerator/freezer - Sleeps 6 - 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed ![2 bedrooms, Egyptian cotton sheets, premium bedding, pillowtop beds](https://images.trvl-media.com/lodging/1000000/50000/42000/41999/1758ce09.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Villa, 3 Bedrooms ### Highlights Balcony Separate dining area Separate sitting area Individually furnished Air conditioning Free cribs/infant beds Kitchen Full-sized refrigerator/freezer - Sleeps 8 - 1 King Bed, 1 Queen Bed and 2 Double Beds ## You may also like Ad ![6 outdoor pools, free cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/30000/23200/23110/ade3b60d_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sheraton Vistana Resort Villas, Lake Buena Vista/Orlando Orlando - Pool - Hot tub - Kids pool - Waterslide 9.2 Wonderful 4,025 reviews CA $147 CA $166 total includes taxes & fees Dec 15 - Dec 16 [](https://www.expedia.ca/Orlando-Hotels-Sheraton-Vistana-Resort-Villas.h23110.Hotel-Information?chkin=2025-12-15&chkout=2025-12-16&rm1=a2®ionId=178294&destination=Orlando (and vicinity)&destType=MARKET&latLong=28.54129,-81.37904&searchId=ba2475f9-2b97-43a8-aa59-bd9aa117b896&top_cur=CAD) Ad ![5 outdoor pools, free cabanas, pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/hotels/1000000/540000/539500/539487/1b1c7050_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Sheraton Vistana Villages Resort Villas, I-Drive/Orlando International Drive District - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FOrlando-Hotels-Saratoga-Resort-Villas-Kissimmee.h41999.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FOrlando-Hotels-Saratoga-Resort-Villas-Kissimmee.h41999.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C28.32997%2C-81.47031&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=YecWJT4CSDTftvoqLr282e6Bu8Q=) 4787 W Irlo Bronson Hwy, Kissimmee, FL, 34746 #### What's nearby - Congo River Golf - 5 min walk - 0.4 km - Capone's Dinner Show - 9 min walk - 0.8 km - Shingle Creek Regional Park - 12 min walk - 1.0 km - Kissimmee Go-Karts - 15 min walk - 1.3 km - Pioneer Village at Shingle Creek - 4 min drive - 2.7 km #### Getting around - Poinciana Station - 18 min drive - Kissimmee Station - 19 min drive - Kissimmee, FL (ISM-Kissimmee Gateway) - 14 min drive #### Restaurants - ‪McDonald's - ‬17 min walk - ‪Wendy's - ‬8 min walk - ‪Taco Bell - ‬17 min walk - ‪XO Coffee Shop - ‬17 min walk - ‪Panda Express - ‬5 min walk ## About this property ### Saratoga Resort Villas Kissimmee Family-friendly hotel near Old Town Consider a stay at Saratoga Resort Villas Kissimmee and take advantage of a poolside bar, a free grocery shopping service, and a terrace. For some rest and relaxation, visit the hot tub. The on-site restaurant, Saratoga Bar and Grille, offers lunch, dinner, light fare, and a poolside location. Enjoy the gym, as well as activities like basketball. Guests can also expect to find a garden, a playground and an arcade/game room. Other perks at this hotel include: - An outdoor pool and a children's pool, along with sun loungers and pool umbrellas - Limo/town car service, express check-out, and express check-in - Beach umbrellas, barbecue grills, and a computer station - Tour/ticket assistance, a TV in the lobby, and multilingual staff Room features All 125 individually furnished rooms feature comforts such as premium bedding and air conditioning, as well as thoughtful touches like separate sitting areas and separate dining areas. Other amenities include: - Egyptian cotton sheets, pillowtop mattresses, and sofa beds - Bathrooms with eco-friendly toiletries and shower/tub combinations - Flat-screen TVs with premium channels - Balconies, separate sitting areas, and separate dining areas ## Similar properties ![2 outdoor pools, sun loungers](https://images.trvl-media.com/lodging/1000000/10000/300/256/w4000h2663x0y0-bece67c9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Delta Hotels by Marriott Orlando Celebration Kissimmee - Pool - Hot tub - Pet-friendly - Waterslide 8.2 Very good 2,470 reviews CA $94 CA $146 total includes taxes & fees Dec 14 - Dec 15 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-14&endDate=2025-12-15&selected=256&PinnedHotelID=256&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/20000/12300/12272/bb83f9f2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### AC Hotel by Marriott Orlando Lake Buena Vista Orlando - Pool - Free WiFi - Restaurant - 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Pool - Hot tub - Pet-friendly - Kids pool 9.2 Wonderful 1,716 reviews CA $734 CA $826 total includes taxes & fees Dec 8 - Dec 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=856706&PinnedHotelID=856706&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby](https://images.trvl-media.com/lodging/1000000/20000/17000/16964/1963502f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Renaissance Orlando Resort – Disney Springs® Area Lake Buena Vista - Pool - Hot tub - Spa - Free WiFi 8.6 Excellent 614 reviews CA $106 CA $180 total includes taxes & fees Dec 18 - Dec 19 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-18&endDate=2025-12-19&selected=16964&PinnedHotelID=16964&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Dial-up internet ### Parking and transportation - Area shuttle (surcharge) - Free shopping center shuttle - Free theme park shuttle - Limo/town car service - Wheelchair-accessible parking available ### Food and drink - A bar/lounge - A poolside bar - A restaurant - Coffee and tea in common areas ### Restaurants on site - Saratoga Bar and Grille ### Things to do - Arcade/game room - Basketball - Children's pool - Gym - Hot tub - Outdoor pool - Playground - TV in common areas ### Family friendly - Arcade/game room - Children's pool - Free theme park shuttle - In-room crib - In-room full-sized refrigerator/freezer - In-room kitchen - In-room microwave - In-room sofa bed - Laundry facilities - Living room - Outdoor pool - Playground - Separate in-room dining area ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Free grocery shopping service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 24-hour business center - Computer station - Conference center - Meeting rooms ### Outdoors - Barbecue grill - Beach umbrellas - Garden - Picnic area - Pool loungers - Pool umbrellas - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - No elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible concierge desk - Wheelchair-accessible parking - Wheelchair-accessible pool - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 15 buildings - 2 floors - Smoking not allowed ## Room amenities ### Bedroom - Egyptian cotton sheets - Free crib - Pillowtop mattress - Queen sofa bed ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - Flat-screen TV with premium cable channels ### Food and drink - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Full-sized refrigerator/freezer - Kitchen - Limited room service - Microwave - Separate dining area - Stovetop ### More - Air conditioning - Ceiling fan - Desk - Eco-friendly toiletries - Free local calls - Individual furnishings - Iron/ironing board - Living room - Phone - Safe - Separate sitting area ## Policies ### Check-in Check-in start time: 4 PM; Check-in end time: 1:00 AM Express check-in available Minimum check-in age: 21 ### Check-out Check-out before 11 AM Late check-out subject to availability Late check-out fee: USD 100.00 Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 20 per accommodation, per day (maximum USD 100 per stay), plus a deposit of USD 50 per stay Service animals are welcome, and are exempt from fees ### Children and extra beds Children are welcome Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 40.00 per day - Resort fee: USD 12.00 per accommodation, per night The resort fee includes: - Business center/computer access - Fitness center access - Internet access - Laundry facilities - Pool access - Self parking We have included all charges provided to us by the property. ### Optional extras - Pet deposit: USD 50 per stay - Pet fee: USD 20 per accommodation, per day (maximum USD 100 per stay) - Service animals are exempt from fees - Late check-out fee: USD 100.00 (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention This property does not have elevators ### Property is also known as Best Western Premier Saratoga Resort Villas Kissimmee Best Western Premier Saratoga Villas Kissimmee Best Western Premier Saratoga Villas Resort Saratoga Villas Premier Saratoga Premier Resort Villas Villas Resort Saratoga Premier Saratoga Kissimmee Kissimmee Saratoga Resort Villas Kissimmee Hotel Saratoga Resort Villas Kissimmee Kissimmee Saratoga Resort Villas Kissimmee Hotel Kissimmee ## Frequently asked questions ### Does Saratoga Resort Villas Kissimmee have a pool? > Yes, this property has an outdoor pool and a children's pool. ### Is Saratoga Resort Villas Kissimmee pet-friendly? > Yes, pets are allowed at this property. There's a deposit of USD 50 per stay and a fee of USD 20 per accommodation, per day. Service animals are exempt from fees. ### What time is check-in at Saratoga Resort Villas Kissimmee? > Check-in start time: 4 PM; Check-in end time: 1:00 AM. ### What time is check-out at Saratoga Resort Villas Kissimmee? > Check-out is at 11 AM. Late check-out is available for USD 100.00 (subject to availability). ### Where is Saratoga Resort Villas Kissimmee located? > This family-friendly Kissimmee hotel is within a 15-minute walk of Capone's Dinner Show and Lake Cecile. Old Town is 2.8 mi (4.5 km) away. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Saratoga Resort Villas Kissimmee Reviews 8.0 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 409 8 - Good 329 6 - Okay 149 4 - Poor 48 2 - Terrible 65 ### 7.8/10 Cleanliness ### 8.4/10 Staff & service ### 7.6/10 Amenities ### 7.8/10 Property conditions & facilities ### 10/10 Excellent #### Verified traveller Jun 5, 2020 Liked: Cleanliness, amenities, property conditions & facilities It was clean, neat, i got excellent customer service, price was awsome. It felt like home⁸ ##### Verified traveller Stayed 2 nights in Nov 2019 ### 10/10 Excellent #### Lonyshia Mar 30, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort It was absolutely lovely and quite I will definitely be going back ##### Lonyshia Stayed 1 night in Mar 2020 ### 8/10 Good #### Verified traveller Mar 17, 2020 Liked: Staff & service, property conditions & facilities Very close to Disney’s parks and restaurants. The property is dated and needs some TLC. ##### Verified traveller Stayed 5 nights in Mar 2020 ### 6/10 Okay #### Verified traveller Mar 17, 2020 Liked: Staff & service, amenities Disliked: Cleanliness Nice little family setting. Staff is super nice. Although I was told they would deep clean the floors and it never happened. Rooms dirty.... ##### Verified traveller Stayed 1 night in Mar 2020 ### 2/10 Terrible #### Donna, Ontario Mar 14, 2020 Disliked: Property conditions & facilities Needs new furniture! The couch I didn't want to sit on with the condition of it. The condition of the property was terrible and didn't feel safe there. Wasn't happy Expedia would have this property as VIP! ##### Donna Stayed 2 nights in Mar 2020 ### 4/10 Poor #### Robert Mar 11, 2020 Disliked: Cleanliness, property conditions & facilities, room comfort Very old Rooms need updated and cleaned ##### Robert Stayed 3 nights in Mar 2020 ### 8/10 Good #### Verified traveller Mar 10, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This was a nice place to stay. Charming townhouse community, large pool, plenty of open space. Pet friendly. Just slightly overpriced for the value. ##### Verified traveller Stayed 4 nights in Mar 2020 ### 10/10 Excellent #### Secundia Mar 10, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Second time around They have great customer service and dont mind helping on any questions you may have. ##### Secundia Stayed 3 nights in Mar 2020 ### 10/10 Excellent #### Ronnie Mar 6, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Very nice stay. ##### Ronnie Stayed 1 night in Feb 2020 ### 10/10 Excellent #### Verified traveller Mar 6, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice pool...calme..friendly staff..rules are if you extend your stay you have to check out and then ckeck back in but they let me keep the room without checking out and back in... ##### Verified traveller Stayed 2 nights in Mar 2020 ### 8/10 Good #### Verified traveller Mar 5, 2020 Liked: Cleanliness Disliked: Property conditions & facilities We didn't know this was a 2 story building with the bedrooms up a long flight of stairs my husband was unable to use the stairs so he had to sleep on the couch on the first level. We had the light in the kitchen go out I reported it but no one came to fix it. Other than that the facility was very nice ##### Verified traveller Stayed 1 night in Feb 2020 ### 6/10 Okay #### Verified traveller Mar 5, 2020 Liked: Property conditions & facilities Disliked: Cleanliness The floor was nasty. My socks were black with dirt by the end of the first night. ##### Verified traveller Stayed 3 nights in Mar 2020 ### 8/10 Good #### Anita Mar 4, 2020 Liked: Cleanliness, staff & service, property conditions & facilities #### Okay rooms Very clean. Great service. King bed was not to bad. Queen bed had pillowtop but was hard. Double beds where like sleeping on a brick. Hard to open sliding doors. No paper towels. Basic needs in kitchen. Couch was old and dirty. Get what you pay for. ##### Anita Stayed 2 nights in Mar 2020 ### 8/10 Good #### Sophie, Key west Mar 3, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Spacious, dog friendly, townhouses. Nice grounds, large pool, large field for pets, nice play area for children. ##### Sophie Stayed 1 night in Mar 2020 ### 8/10 Good #### coach, bradenton Mar 2, 2020 Liked: Cleanliness, amenities, property conditions & facilities speed bumps slow check in .... very slow I loved the way everything was in the same area. we will stay there again.... ##### coach Stayed 2 nights in Feb 2020 ### 10/10 Excellent #### Nesha, Sanford Mar 1, 2020 Liked: Cleanliness, staff & service, property conditions & facilities It made me feel like i was home i also loved the customer service everyone treated me very fairl the house was beutiful the patio was private and overall i would do it again ##### Nesha Stayed 1 night in Feb 2020 ### 8/10 Good #### EDNA Mar 1, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### FAmily vacation Was overall good experience for the family fit our needs perfectly ##### EDNA Stayed 8 nights in Feb 2020 ### 10/10 Excellent #### Verified traveller Feb 28, 2020 Liked: Staff & service, room comfort #### Les retraités de Cocoa Emplacement idéal mais certaine unités manque d'amour c'est à dire ampoules brûlées, traces inconnues sur les murs, au plafond, les ustensiles en quantité insuffisante. Rideau déchirée dans chambre à coucher et robinet de douche très difficile à faire fonctionner. Chambre 3055 ##### Verified traveller Stayed 1 night in Feb 2020 ### 10/10 Excellent #### Ginger Feb 27, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Great clean place with lots of room to spread out. ##### Ginger Stayed 2 nights in Feb 2020 ### 2/10 Terrible #### activatedvoxel, Boston Feb 26, 2020 Disliked: Cleanliness, amenities The person checking us in was super nice and helpful, but it went downhill from there. The room was not the cleanest, stains on the floor, mildew in bathrooms, bathroom sink didn't drain, front door lock was almost pulled out of door frame, place had a weird smell, and then the kicker was when the maid ran the dishwasher and black stuff spewed out of the kitchen sink and backed it up. That's when we finally reported stuff, and instead of moving us for our last two days that had people come and work on stuff - while we were in the middle of trying to get ready for dinner reservations. Had to follow up to actually get them to come, after waiting on hold forever and finally going to front desk in person and waiting another ten minutes before someone acknowledged me. Once they were there they fixed things fairly quickly, except for the sticky bedroom floor, which they said they would clean the next day. They never did. The pool was nice and felt heated given how cool it had been the few days before. But restaurant wasn't open for lunch on Sunday - even though there were menus out on the patio tables, super annoying. Room didn't have paper towels or any kind of dish towel in the kitchen, bare essentials for kitchen generally, no ice cube trays. There was a nice swing set for kids, and it was close to several restaurants and Disney. We didn't take the shuttle, but it only drops off at two times, and sounds like it is hard to get a seat on the way back. ##### activatedvoxel Stayed 4 nights in Feb 2020 ### 6/10 Okay #### Verified traveller Feb 24, 2020 Disliked: Cleanliness, property conditions & facilities #### Complex in need of repair We only stayed for one night but were very disappointed with the condition of our unit. Upon entering there was a musty-mildew smell. We figured it was from the 1st floor bathroom so we kept the door shut. The unit was in need a of a deep cleaning, a lot of touch up as well as an update. The beds were comfy, although the front bedroom overlooking the parking lot was exposed to multiple car alarms and very loud people all during the night and early morning. Upon waking we saw the soap scum and mold in the shower and decided to just wait until we were home to shower (we only live an hour and half away). I would never stay here again. ![Soap scum on shower door](https://a.travel-assets.com/ugc/hotel-reviews/B9EE208F3985B0DD128FA9DFD2C3B489491F719B1582551073870.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Mold in shower](https://a.travel-assets.com/ugc/hotel-reviews/7B7BE28976A07CC5CA2BEA755EE97E6EE55FD8941582551098258.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![Outside if shower, smelled terrible like mold](https://a.travel-assets.com/ugc/hotel-reviews/881882E4BC90971F9C71629DC2548D2537502F2C1582551116536.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Verified traveller Stayed 1 night in Feb 2020 ### 4/10 Poor #### Verified traveller Feb 23, 2020 Disliked: Cleanliness, property conditions & facilities The villas had a nice set up with boardwalks between them. The property was in need of repair. ##### Verified traveller Stayed 4 nights in Feb 2020 ### 8/10 Good #### Verified traveller Feb 21, 2020 Liked: Amenities I liked having the two bedrooms and two bathroom. I did not like how dirty the pullout couch was. ##### Verified traveller Stayed 3 nights in Feb 2020 ### 6/10 Okay #### Michel, Ontario Feb 19, 2020 Liked: Cleanliness, staff & service Disliked: Property conditions & facilities Great location close to restaurants and shopping. First 3 weeks pool not heated, apparently heather was broken. Printer in business sector didn't work for 3 weeks because toner need to be replaced. Carpeting in villa extremely dirty need to be clean or replaced ##### Michel Stayed 28 nights in Jan 2020 ### 4/10 Poor #### Verified traveller Feb 17, 2020 Disliked: Cleanliness, property conditions & facilities Pool was great. Room was dirty and falling apart. 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