Title: Epic Villa w Superhero & Princess BRs, Theater, Arcade & Spa Pool, Mins to Parks - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire home # Epic Villa w Superhero & Princess BRs, Theater, Arcade & Spa Pool, Mins to Parks Family-friendly vacation home with a fitness center and an outdoor pool ![Outdoor pool, a heated pool](https://images.trvl-media.com/lodging/42000000/41960000/41958700/41958679/8ed137c2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![9 bedrooms, desk, iron/ironing board, travel crib](https://images.trvl-media.com/lodging/42000000/41960000/41958700/41958679/2fa9b304.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Smart TV, video games, foosball, table tennis](https://images.trvl-media.com/lodging/42000000/41960000/41958700/41958679/861f13e7.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fridge, microwave, oven, stovetop](https://images.trvl-media.com/lodging/42000000/41960000/41958700/41958679/baf653c6.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor dining](https://images.trvl-media.com/lodging/42000000/41960000/41958700/41958679/7ff7234a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Amenities - Policies - Location Located just minutes from Disney World in the Solara Resort, this adorable villa offers epic themed bedrooms and cozy decor. From the private home theater to the game room/loft, karaoke system, and screened-in pool with spillover spa - entertainment options abound. Enjoy family tournaments at the foosball table or lounge by the patio overlooking your private oasis. 9.6 Exceptional ### Entire home 9 bedrooms7 bathrooms4764 sq ft ## Popular amenities - - - - Parking available - Dryer - Washer ## Add dates for prices Check-in Check-out Travellers ## About this property ### Entire place You'll have the entire home to yourself and will only share it with other guests in your party. ### Epic Villa w Superhero & Princess BRs, Theater, Arcade & Spa Pool, Mins to Parks If epic themed bedrooms, cozy decor, and multiple entertainment quarters are at the top of your vacation checklist, look no further than this adorable villa—located just minutes from Disney World in the amazing new Solara Resort! The kids will marvel at the winter-themed bedroom, replete with a glacial, snow-capped bedframe, adjoining life-sized princesses. Just down the hall, the superhero-themed bedroom is sure to satisfy your little superheroes, who won’t turn down bedtime once they get a load of the over-the-top bunk beds and room decor. The fun continues throughout the house, starting with the private home theater on the main floor—featuring 10 ultra comfy leather recliners, led lighting, high-end projector and sound systems, and a giant projection screen. You’ll also find some great arcade games in the theater, like a Pacman multi cade, and Shelti-eye dart game. After movie night, be sure to swing by the game room/loft, equipped with a karaoke system, arcade favorites like Funky Gators, a mini jungle gym for the little ones, and a lounge area with a smart TV. Just outside the back door, your private, screened-in pool and spillover spa await, surrounded by comfy loungers, and a patio to bask in the warm Orlando sun. Take advantage of the giant connect four and pool basketball to settle the score in as many family tournaments as you can handle! Wind down from the excitement with a delicious meal, served up at the 12-seat patio table overlooking the pool, and relax afterwards in the outdoor lounge area. An elegant indoor dining area is also available—complete with a large table, 14 chairs, and charming décor. The kitchen next door offers everything you’ll need for mealtime, including a large fridge/freezer, oven, microwave, dishwasher, coffee maker, toaster, and cabinets stocked with cookware, dinnerware, and glassware. Shiny, white islands make prepping easy, and they double as a breakfast bar, bordered by 5 sleek stools. The living room is a great spot to chill out after an action-packed day. Pile onto the soft, roomy couches or armchairs, flick on the smart TV, and settle in for an evening of relaxation with the whole crew. Top off the night with a game of Ping-Pong or wall Scrabble adjacent to the living room. When you’re ready for bedtime, nestle into any of the designer King- or full-sized bedrooms, furnished with deluxe mattresses and super soft hotel quality linens to ensure restful nights throughout your stay! Ready to pull the trigger on the most epic getaway of your life? Click the ‘Instant Book’ option below, or get in touch so that we can answer all of your questions, and get you one step closer to vacation bliss. COMMUNITY: Solara Resort is an exclusive vacation community, offering Orlando’s finest in luxury and entertainment. Enjoy myriad activities at the resort’s state-of-the-art central clubhouse, including a FlowRider Surfing Simulator, splash parks with water slides, a heated Grand Pool, volleyball and basketball courts, soccer fields, walking trails, and a full-service fitness center. The kids can enjoy hours of fun in the teen center, complete with a multi-sport simulator. Varied dining options, including a full-service restaurant, are also available on the resort, with many more options nearby. Plus, just miles from Disney and other popular attractions, like Universal Studios, Sea World, and more, Solara offers everything you need to ensure the most memorable and magical vacation getaway for the whole family! VILLA TELL-ALL We’re not ones for secrets! Scroll for important details about this villa: • Pool/spa heat and BBQ grill rentals are available throughout your stay for additional fees. • This home is equipped with one Pack n’ Play & one high chair (additional are available for rent). • The kitchen and bathroom are stocked with essentials to get you started (perfect for when those flights arrive late in the evening!) • This home’s driveway accommodates up to 2 cars WITH parking passes placed in the windshields; additional parking lots for up to 3 more cars are available on each street on a first-come, first-serve basis. \*This property is not owned, promoted, affiliated with, or endorsed by Walt Disney World Resort, SeaWorld, or Universal Orlando Resort. ## Property amenities ### Beach - Beach towels ### Pool/Spa - Communal pool - Heated pool - Hot tub - Outdoor pool - Private pool ### Internet - Available in the house: Free WiFi ### Parking and transportation - Car recommended - Parking on site ### Kitchen - Blender - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Electric kettle - Freezer - Ice maker - Kitchen island - Microwave - Oven - Paper towels - Refrigerator - Spices - Stovetop - Toaster ### Dining - Dining table ### Bedrooms - 9 bedrooms - Bedsheets provided ### Bathroom - 6.5 bathrooms - Bathtub or shower - Hair dryer - Shampoo - Shower - Soap - Toilet paper - Towels provided ### Living spaces - Dining table - Living room - Separate dining area ### Entertainment - Games - Karaoke - Smart TV with cable/satellite channels - Stereo - Video games ### Outdoor areas - Balcony - Barbecue grill - Outdoor furniture ### Laundry - Laundry facilities - Washing machine ### Work spaces - Desk - Desk chair ### Comfort - Air conditioning - Heating ### Pets - Pet friendly ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Wheelchair accessibility - Smoking not allowed ### Services and conveniences - Iron/ironing board - Phone ### Location highlights - Near a hospital ### Things to do - Arcade/game room - Foosball table - Golf - Gym - Heated pool - Table tennis - Tennis - Basketball nearby - Cycling nearby - Golfing nearby - Swimming nearby - Theme park nearby - Water tubing nearby ### Safety features - Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property) - Smoke detector (host has indicated there is a smoke detector on the property) - Fire extinguisher ### General - Property located in a resort - Unit size: 4,764 square feet ## Similar properties ![Outdoor pool, a heated pool](https://images.trvl-media.com/lodging/42000000/41900000/41898100/41898043/59585f1a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Glam Villa Near the Parks w Gamer & Princess BRs, Huge Theater, Arcade, Spa Pool Kissimmee - Pool - Hot tub - Kitchen - Washer 9.6 Exceptional 48 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=41898043&PinnedHotelID=41898043&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, a heated pool](https://images.trvl-media.com/lodging/42000000/41510000/41503300/41503270/54d6cbd3.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Luxe Villa w Princess & Superhero BRs, Theater, Game Loft, Pool - 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Themed rooms, HUGE pool,private yard, GREAT reviews, Game room, FreeGrill Kissimmee - Pool - Hot tub - Kitchen - Washer 10 Exceptional 178 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=19813067&PinnedHotelID=19813067&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, a heated pool](https://images.trvl-media.com/lodging/76000000/75170000/75168000/75167976/092960d5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Fully Loaded Family Reunion Home, Game Room, Pool/Hot tub Kissimmee - Pool - Hot tub - Kitchen - Washer 9.8 Exceptional 26 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=75167976&PinnedHotelID=75167976&HadPinnedHotel=true®ionId=-1&adults=2) ## Policies ### Check-in Check-in time starts at 4:00 PM Minimum check-in age: 21 ### Check-out Check-out before 10:00 AM ### Special check-in instructions You will receive an email from the host with check-in and check-out instructions ### Pets Pets allowed Service animals are welcome, and are exempt from fees ### Children and extra beds Children are welcome ### Events No events allowed ### Smoking Smoking is not permitted ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Onsite parties or group events are strictly prohibited Host has indicated there is a carbon monoxide detector on the property Host has indicated there is a smoke detector on the property Safety features at this property include a fire extinguisher This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation ### We should mention A car is recommended for transportation to and from this property ### Property is also known as Vrbo Property 14 Private Pool Themed Rooms Arcade Games Movie Theater! ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C28.30365%2C-81.65193&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=HhPKyJIzcgSPdM2uMwhoX83Q9XE=) Kissimmee, FL #### What's nearby - Northeast Regional Park - 5 min drive - 2.8 km - Highland Reserve Golf Club - 6 min drive - 3.4 km - Mystic Dunes Golf Club - 13 min drive - 10.5 km - ChampionsGate Golf Club - 13 min drive - 9.1 km - Disney's Animal Kingdom® Theme Park - 17 min drive - 13.8 km #### Getting around - Kissimmee Station - 35 min drive - Kissimmee, FL (ISM-Kissimmee Gateway) - 31 min drive #### Restaurants - ‪Dutch Bros Coffee - ‬5 min drive - ‪Chick-Fil-A - ‬9 min drive - ‪McDonald's - ‬5 min drive - ‪Twistee Treat Berry Town - ‬5 min drive - ‪7-Eleven - ‬3 min drive ## Frequently asked questions ### Does Epic Villa w Superhero & Princess BRs, Theater, Arcade & Spa Pool, Mins to Parks have a pool? > Yes, this property has an outdoor pool. Pool types include heated pools. ### Is Epic Villa w Superhero & Princess BRs, Theater, Arcade & Spa Pool, Mins to Parks pet-friendly? > Yes, pets are allowed at this property. ### What time is check-in at Epic Villa w Superhero & Princess BRs, Theater, Arcade & Spa Pool, Mins to Parks? > Check-in begins at 4:00 PM. ### What time is check-out at Epic Villa w Superhero & Princess BRs, Theater, Arcade & Spa Pool, Mins to Parks? > Check-out is at 10:00 AM. ### Where is Epic Villa w Superhero & Princess BRs, Theater, Arcade & Spa Pool, Mins to Parks located? > This family-friendly Kissimmee vacation home is within 3 mi (5 km) of Lake Davenport and Four Corners FC. Surfari Water Park and Island H2O Live! are also within 6 mi (10 km). ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Epic Villa w Superhero & Princess BRs, Theater, Arcade & Spa Pool, Mins to Parks Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.6 Cleanliness ### 10 Location 10 - Excellent 40 8 - Good 1 6 - Okay 1 4 - Poor 1 2 - Terrible 1 ### 10/10 Excellent #### Pamela S. Mar 31, 2025 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Magical stay We had a wonderful atay at our vacation home. Lots of room for everyone enjoyed the theater room. ##### Pamela S. Stayed 7 nights in Mar 2025 ### 10/10 Excellent #### Charleen G. Jul 6, 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Family Vaca 2024 Fantastic place for kids, cousins, siblings, parents, and grandparents to enjoy each other but still maintain personal space. The huge common rooms were lovely to gather in to plan our days or recap at the end of each day. ##### Charleen G. Stayed 7 nights in Jun 2024 ### 10/10 Excellent #### Stephanie H. Oct 23, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Extended family trip We had an amazing stay. The home was exactly what we expected. Location to all the Disney parks was great, 20-25 minutes away. ##### Stephanie H. Stayed 7 nights in Oct 2023 ### 10/10 Excellent #### kieran w. Jun 11, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Memorable stay! Spending time in this lovely and cozy place was wonderful! Villatel team made our trip memorable. The amenities provided were excellent, with the gym being better than most big hotels! ##### kieran w. Stayed 1 night in May 2023 ### 10/10 Excellent #### Jeffrey C. Jun 9, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great place to stay! We had a brilliant time at this home. My mom was especially delighted with its features, particularly the kitvillchen - it was spacious, situated in a tranquil area and blessed with abundant natural light. ##### Jeffrey C. Stayed 1 night in May 2023 ### 10/10 Excellent #### Scott K., clarence center ny Oct 30, 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### amazing property the property was amazing, kids loved the pool, games and theater room. plenty big enough for our 5 families, solara resort pool, bar restaurant was very good as well ##### Scott K. Stayed 7 nights in Oct 2022 ### 10/10 Excellent #### Holly R. Jul 25, 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Family Vacation We Love the house! Very clean and plenty room for everyone ##### Holly R. Stayed 6 nights in Jul 2022 ### 10/10 Excellent #### Lloyd G. Jun 1, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great home! This was the perfect place to escape to! We are already looking forward to our next visit. The house was splendid and the check in/out process was so effortless. It really felt like a home away from home! ##### Lloyd G. Stayed 1 night in May 2023 ### 10/10 Excellent #### Johnny P. Oct 21, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Excellent service! The room was clean, and the service provided was excellent. I particularly enjoyed the convenience of having the pool available from 9-11 at night. Overall, it was a fantastic stay, and the location was incredibly close to evrything. I would definitely choose to stay there again. ##### Johnny P. Stayed 2 nights in Oct 2023 ### 10/10 Excellent #### Ashley J. Feb 21, 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### We will absolutely be coming back!! We had an incredible time and found the house to be a perfect place for a large family like ours without feeling crowded. Our kids LOVED their themed rooms and the movie theater was a huge hit. ##### Ashley J. Stayed 7 nights in Jan 2022 ### 10/10 Excellent #### Ja'Lise V. Oct 12, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Disney Family Trip We had a great time staying at Mythical Manor! The home was very beautiful and accurately depicted online. The resident staff was very attentive to our needs when we made requests for things needed at the property. We will be back! ##### Ja'Lise V. Stayed 5 nights in Oct 2023 ### 10/10 Excellent #### LaToya W. Apr 1, 2024 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Disney Family Trip The house was exactly as pictured and clean. We were a group of 13 and everyone had their own space. Check in process was seamless, and entry in to the house was simple. Any issues we had which weren’t many, was quickly resolved by calling Villatel. Would definitely stay here again. ##### LaToya W. Stayed 5 nights in Mar 2024 ### 10/10 Excellent #### Pamela C. Mar 13, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Disney Vacation This home was very clean and spacious for our family. The adults and children enjoyed every minute of staying at this property. No issues or concerns from us. I would recommend this home. ##### Pamela C. Stayed 5 nights in Feb 2023 ### 10/10 Excellent #### Cyrus S. Jun 1, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Incredible experience! It was an incredible experience! The place looked exactly like the photos. We had plenty of fun activities to do, including an arcade and swimming pool. We'd definitely love to come back here in the future. ##### Cyrus S. Stayed 1 night in May 2023 ### 10/10 Excellent #### mikel C. Jan 2, 2020 Liked: Cleanliness, check-in, communication, location, listing accuracy #### This house made our vacation nice and easy This place was actually nicer than I expected. We travelled with a party of 8 and the space was more than adequate. The games room was a nice addition to get together in at the end of a the day. It was only a 15 minute drive to universal studios and easy to get to and from. I loved that the place was clean and very roomy and had everything you would need away from home. ##### mikel C. Stayed 3 nights in Dec 2019 ### 10/10 Excellent #### Elsie J., West Bend Mar 13, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Family VaCa! The house was great! Plenty of room. Clean! The only disappointment was the bowling game upstairs. Pool was great, couldn't hear noise outside to much. We had a great family vacation. Thank you! ##### Elsie J. Stayed 10 nights in Mar 2023 ### 10/10 Excellent #### Evans B. Oct 29, 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Cross Country team We had a high school cross country team stay at this location with the coaches and their families. It was an amazing place to stay and perfect for a group of about 20. We had a couple of small needs like getting help with the remotes in the cinema room and they were met very quickly. We had a blast and I have recommended this to a number of people since we left. ##### Evans B. Stayed 4 nights in Oct 2022 ### 10/10 Excellent #### Frankie T. Jan 2, 2020 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Family loved it I must say if you are looking for a home away from home get away then you definitely need to book this beautiful spacious new home. It is beautifully decorated and has more than what you need. The kitchen is loaded with high quality pots, pan, bowls, dishes and utensils for anyone wanting to prepare a family meal. The game room and pool are great for the kids and adults. Amil at Villatel was very helpful and courteous. My family had a blast and can’t wait to visit again. ##### Frankie T. Stayed 3 nights in Dec 2019 ### 10/10 Excellent #### Rachelle O. Apr 2, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Great house! This house was great for four families! A ton of space for everyone to spread out! Pool was a little small but the house is attached to a wonderful resort that is a short walk away with a large pool, surfing, volleyball, bar/restaurant, etc! Couple problems at the house but Villatel sent someone out right away to fix. Great customer service! Would for sure come back! ##### Rachelle O. Stayed 6 nights in Mar 2023 ### 10/10 Excellent #### Andrea P. Feb 1, 2023 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Family Birthday Vacation Villatel Village Mythical Manor was amazing! The resort is beautiful, the home was very beautiful and spacious! Unfortunately, we weren't able to use the dishwasher during our stay due to it having stagnant water and presence of mold. However, they did attempt to clean and fix it prior to our departure. Overall, it was a great stay! Everyone in our group enjoyed the house! And Villatel Customer Service were great to work with! ##### Andrea P. Stayed 6 nights in Jan 2023 ### 10/10 Excellent #### Peter S. Jan 23, 2020 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Just the right size for 2 large families House was very spacious, clean, and well located. It was great having multiple rooms with king sized beds, and the great rooms up and down stairs were big enough that all 13 of us had plenty of room. It's close to Disney and Universal, which was nice, and we also had no problem getting to restaurants and stores close by too. The club, right down the street, has a great pool, lazy river, and poolside seating, all of which was very nice. We had seven kids between our two families, and they all had a blast at the pool and river, which were heated, clean, and not too crowded. Food at the club was nice. We would definitely staying in a Villatel home again and recommend it to other travelers! ##### Peter S. Stayed 2 nights in Jan 2020 ### 10/10 Excellent #### CauseWeCanProduction .. Feb 24, 2022 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Amazing house, Our rental was amazing! It was clean, and the beds were very comfortable. We all especially enjoyed the blackout shades in all the rooms. There was plenty of kitchen wear to cook our entire 6 nights. We were a group of 14 from age 6 to 73. There was space to spread out and three beds remained empty all weekend. Two of the teenagers got their own rooms which is unheard of on vacation. The neighborhood was clean and quiet even though it was a holiday weekend. We use sound machines. We never heard outside noise while we slept. I will absolutely be renting this house again for our next family reunion. ##### CauseWeCanProduction .. Stayed 6 nights in Feb 2022 ### 6/10 Okay #### William H., Atlanta Ga Nov 2, 2020 Liked: Cleanliness, check-in, communication, location, listing accuracy #### Dirty pool The house was cool, but the pool was gross when we arrived. We called the property manager and they said it would be tomorrow before they could clean it- meaning no swimming our first night. The next day the pool guy shows up with just a brush and a net to clean the pool. All the grossness settled overnight and it was gross again- so basically we had a pool that was never used. Everything else was fine, but the pool was a major disappointment. ##### William H. Stayed 5 nights in Oct 2020 ### 4/10 Poor #### Grace S. Jan 26, 2023 Liked: Check-in, location Disliked: Cleanliness, communication, listing accuracy #### This property could have been SO MUCH MORE! After researching and reading the reviews I felt confident when booking this property for a stay of five nights six days. Upon arrival it was sad to see it in such disrepair. I booked a couple extras: pool heat, grill, and crib (traveling with baby twins). Upon arrival one of the cribs was not in the house. Thankfully, they were able to drop one off that evening and they dropped off a third the next day, our first sign of a lack of communication with the management. On the second day of our stay I received a phone call saying that the pool heat was not working and they would be sending a tech to fix the problem. That same day we informed them that the dishwasher was not draining and the refrigerator was leaking. After a couple techs came and a full refund for the pool heat none of these issues were fixed buy the time we left four days later. Which meant very chilly dips in the pool for the kids, washing all the dishes by hand and a towel staying in front of the refrigerator. After spending months planning this vacation, the amount it cost to rent this property, and more than one family attending with us it was very disappointing to have this experience. Good times for a very expensive vacation. Some honorable mentions: House needs a good spring cleaning lots of dust on trim and huge cobwebs in corners ect. Trash can and water kettle were broken. Kitchen skillets needed to be replaced. No spices at all, not even salt and pepper. Curtains were off the track and looked sloppy. COMMUNICATION was fruitless and then annoying to have strangers coming in and around the house to “fix” problems. Broken chair in theater room Broken games. Remote would not work for Alexa making the theater room almost pointless. Lightbulbs burnt out making a terrible ambience for a mythical manor. ##### Grace S. Stayed 5 nights in Jan 2023 ### 2/10 Terrible #### Cierra P. Feb 17, 2023 Liked: Location Disliked: Cleanliness, check-in, communication, listing accuracy #### Terrible management. We booked 1/11, about a month before our stay. Despite payment already going through, I received a message from Villatel saying due to booking “last-minute” I was required to text a picture of my photo ID and my credit card or reservation would be canceled. I expressed concern doing this through a non-secure form of communication and asked if they had a secure email. They didn’t have email equipped to adequately protect this information. I reluctantly sent the requested photos. They confirmed receipt. A few days later, they called requesting the photos again. I explained I had already sent and they again confirmed receipt. Finally, they called the morning of check in and left an email and voicemail threatening to cancel my reservation if I didn’t send the photos I had already sent. Once resolved,they still did not give me the entry code and were very difficult to get in touch to obtain access information. Upon arrival we were disappointed to find that many areas of the house were in disrepair. Broken trashcan, seat in the movie theater and leaking fridge (issues it appears that previous guests have brought to their attention). The arcade game was broken and although they claimed they would send a technician they did not during our stay. None of the remotes had working batteries it took two full days for them to actually bring batteries to make them work. We would not have been able to watch TV in the theater at all if we had not brought our own fire stick from home. They claimed that they brought batteries, but no one answered the door, which is absolutely untrue because we were home at the time they claim to have come. Terrible Wi-Fi signal. House appeared to have been surface level cleaned but very much in need of dusting and deep cleaning. Listing pictures showed a cozy couch near the pool and board games on the shelf in the game room but were not there. The comforters on the bed were paper thin. I asked management if there were any extra blankets, they said they don’t do that. The house furnishings were very low quality. Also, there is literally nothing for household items in kitchen (not even salt and pepper or cooking oil). The coffee filters provided were not the kind required for the coffee maker. Despite all this, the house was spacious and pool was very warm. Our children enjoyed the themed rooms, the theater and games that actually worked. Would not stay again as management was informed and made no attempt to make right. ##### Cierra P. 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