6/10 – Acceptable
Atana
Voyage en groupe
24 mai 2024
Points faibles : Propreté, commodités
We stayed at this property 5/13 - 5/17/24; 4 nights. The house was ok overall. There were 4 of us staying in the 5 bedroom house, so there was plenty of room to be comfortable. The neighborhood was nice. The whole check in/check out experience was wonderful and easy. We were able to check in a little early so that was very nice because we had just come off of a cruise ship in Cape Canaveral but really had nowhere to go in between. Cleaning could have been better. There were some cobwebs in the corners of all the rooms and there were these tiny insects (no seeums?) on the kitchen counters, bedroom dressers and nightstands, so we had to be careful to not leave any food on the counters. There were some areas in need of repair, i.e. in the upstairs master bathroom; and the blinds in the living room were missing some of the panels. The biggest issue was that we paid to have the pool and hot tub heated for the duration of our stay but the water was cold the whole time, so we were not able to use those amenities. When I texted customer service, they were quick to respond; however, they kept insisting that the heat was on when it was clearly not. I had to request a refund 3 times before they said they would issue it.
Atana
Séjour de 4 nuits en mai 2024