Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.Plus de renseignementsS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 438 avis sur 1000." "
10 – Excellent
438
Note de 8 – Bien, d’après 356 avis sur 1000." "
8 – Bien
356
Note de 6 – Acceptable, d’après 116 avis sur 1000." "
6 – Acceptable
116
Note de 4 – Médiocre, d’après 54 avis sur 1000." "
4 – Médiocre
54
Note de 2 – Terrible, d’après 36 avis sur 1000." "
2 – Terrible
36
8,8/10
Propreté
8,8/10
Service et personnel
7,8/10
Commodités
8,2/10
État et installations de l’hébergement
8,0/10
Écoresponsabilité
Avis
10/10 – Excellent
Nancy
Voyage de couple
25 juill. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Très bel hotel acceuil chaleureux. La seule chose est la construction qu’il y a autour de l’hotel présentement, désagrément mais ce n’est pas sous le contrôle de l’établissement
Nancy
Séjour de 1 nuit en juillet 2023
Champlain Hotel a répondu le 15 août 2023
Dear Nancy,Thank you so much for sharing your positive experience with us at Champlain Waterfront Hotel! We're thrilled to hear that you had an enjoyable stay and that our services and facilities met your expectations.Your kind words mean a lot to us and serve as a great source of motivation for our team. We're committed to providing exceptional service and creating memorable moments for all our guests, and it's wonderful to know that we succeeded in doing so during your stay.We hope that your time with us was filled with comfort and convenience, and that you had the chance to explore and appreciate all that our hotel and the surrounding area have to offer.If your travels bring you back to the area in the future, please don't hesitate to reach out to us. We would be honored to welcome you back and provide you with another exceptional experience.Thank you once again for choosing Champlain Waterfront Hotel and for sharing your positive feedback. We appreciate your support and look forward to the possibility of hosting you again.Warm regards,Champlain Waterfront Hotel Management
6/10 – Acceptable
Richard, St-Donat de Montcalm
Voyage en famille, Voyage d’affaires
17 mars 2023
Points faibles : Propreté
First thing, the dog of our next door neighbor started barking at 7am !
Our room was cleaned 6/10, all common areas are dirty and badly maintained. Front desk clerk don’t have time to even look at customer or say good morning…for us, never again !
Richard
Séjour de 1 nuit en mars 2023
Champlain Hotel a répondu le 27 avr. 2023
Dear Richard,Thank you for sharing your honest feedback with us. We are sorry to hear that your stay with us was not a 5 star experience that we strive for. Your comments have been shared with our team so that we can work at improving upon our services and amenities. We greatly appreciate your business, and hope that you will provide us another opportunity to welcome you back to The Champlain Waterfront Hotel in Orillia.Regards,Guest Services
10/10 – Excellent
Gaetan
Voyage de couple
12 nov. 2022
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Propreté, personnel très intentionnée
Gaetan
Séjour de 1 nuit en novembre 2022
Olha a répondu le 14 nov. 2022
Bonjour Gaetan,Merci d'avoir choisi de rester avec nous lors de votre visite à Orillia.Impatient de te revoir .Considérations, Service Clients
10/10 – Excellent
Martin
24 juill. 2022
Martin
Séjour de 1 nuit en juillet 2022
margaret a répondu le 25 juill. 2022
Hello Martin,
We are glad you were happy with your stay and hope to see you again.
8/10 – Bien
normand
Voyage de couple
25 mai 2022
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Près de la piste cyclable et piétonne
normand
Séjour de 1 nuit en mai 2022
Guest Services a répondu le 23 sept. 2022
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Guest Services.
10/10 – Excellent
Etienne
28 juill. 2021
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Etienne
Séjour de 1 nuit en juillet 2021
10/10 – Excellent
Voyageur vérifié
13 juill. 2021
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Chambre confortable et propre
Hôtel bien situé, près du bord de l’eau et de tous les restaurants
Voyageur vérifié
Séjour de 1 nuit en juillet 2021
AK a répondu le 13 juill. 2021
Dear Guest,
Thank you for taking the time to review your stay at our hotel.
We are so pleased to hear that you had a great stay and we hope to see you again in the near future.
Sincerely,
Autumn King
Front Desk Manager
8/10 – Bien
Voyageur vérifié
15 juin 2021
Voyageur vérifié
Séjour de 2 nuits en juin 2021
AK a répondu le 16 juill. 2021
Dear Guest,
Thank you for taking the time to review your recent stay at our hotel!
We hope to see you again the next time you are staying in Orillia!
Sincerely,
Autumn King
Front Desk Manager
The Champlain Waterfront Hotel
6/10 – Acceptable
Voyageur vérifié
Voyage de couple
4 juin 2021
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Personnel accueillant
Voyageur vérifié
Séjour de 1 nuit en mai 2021
AK a répondu le 4 juin 2021
Dear Guest,
Thank you for taking the time to complete the online survey.
We hope to see you again!
Guest Services
10/10 – Excellent
Voyageur vérifié
29 août 2020
Voyageur vérifié
Séjour de 2 nuits en août 2020
Nathan Chretien a répondu le 16 sept. 2020
Thank you for the great review!! We hope to accommodate you again soon on your next visit to Orillia!
All The Best,
Nathan Chretien
Asst. General Manager
10/10 – Excellent
Pascal
26 juill. 2020
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Pascal
Séjour de 1 nuit en juillet 2020
Nathan a répondu le 30 juill. 2020
Thank you for the great review!! We hope to accommodate your next visit back to Orillia & appreciate the feedback!
10/10 – Excellent
Sylvie
Voyage en famille
20 oct. 2019
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
charmant petit hôtel
C'est un petit hôtel charmant avec un personnel très agréable. Nous avons aimé notre séjour et nous recommandons cet endroit.
Sylvie
Séjour de 1 nuit en octobre 2019
Michelle Weber - General Manager a répondu le 21 oct. 2019
Merci Beaucoup! We look forward to welcoming you back.
6/10 – Acceptable
Voyageur vérifié
30 août 2019
Points faibles : Propreté
Voyageur vérifié
Séjour de 1 nuit en août 2019
Michelle Weber - General Manager a répondu le 7 sept. 2019
Hi anonymous, thank you for your review.
10/10 – Excellent
Dirk
Voyage de couple
27 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
convenient and hotel was good
Dirk
Séjour de 1 nuit en mai 2024
8/10 – Bien
Paula
26 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Paula
Séjour de 2 nuits en mai 2024
10/10 – Excellent
Normand
Voyage en famille
26 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
There was a problem with the heat in the first unit. Staff immediately moved us. Everything else is fine. Front staff very cheerful and welcoming.
Normand
Séjour de 1 nuit en mai 2024
10/10 – Excellent
Heather
Voyage en groupe
22 mai 2024
Points forts : Propreté, commodités et état et installations de l’hébergement.
We had a great stay. The staff are amazing.
Heather
Séjour de 1 nuit en mai 2024
Guest Services. a répondu le 22 mai 2024
Dear guest, Thank you for staying with us. We hope to see you soon!Regards,
10/10 – Excellent
Jenn
22 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Jenn
Séjour de 1 nuit en mai 2024
Guest Services a répondu le 23 mai 2024
Dear Jenn,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
6/10 – Acceptable
Kaushala
20 mai 2024
Points forts : Service et personnel
Breakfast was not good. We went out for breakfast
Kaushala
Séjour de 2 nuits en mai 2024
Guest Services a répondu le 21 mai 2024
Dear Kaushala,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
10/10 – Excellent
Robert
20 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
So close to the water it was beautiful to walk the waterline, love that it was pet friendly and lots of dinning options close by! Room was clean and bed was super comfy! Front staff was super friendly and helpful, Would definitely come back!
Robert
Séjour de 1 nuit en mai 2024
Guest Services a répondu le 21 mai 2024
Dear Robert,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
10/10 – Excellent
Jennifer
19 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Jennifer
Séjour de 1 nuit en mai 2024
Guest Services a répondu le 21 mai 2024
Dear Jennifer,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
10/10 – Excellent
Brad
Voyage de couple
19 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good location to enjoy downtown and the waterfront.
Brad
Séjour de 1 nuit en mai 2024
Guest Services a répondu le 20 mai 2024
Dear Brad,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
10/10 – Excellent
Kimberly, Swastika
14 mai 2024
Points forts : Propreté, service et personnel
Good location but parking a large truck wasn’t easy
Kimberly
Séjour de 1 nuit en mai 2024
Guest Services a répondu le 15 mai 2024
Dear Kimberly,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We have our overflow parking lot with more parking space to accommodate guests with larger vehicles. We hope to see you again soon!Sincerely,Guest Services.
10/10 – Excellent
Tracy, Richmond Hill
Voyage en famille
11 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean. Updated, modern rooms. Very comfortable bed. Staff is very friendly and we had a great check-in experience with Krystine. Easy drive from Casino Rama too. We’d definitely stay again.
Tracy
Séjour de 1 nuit en mai 2024
Guest Services a répondu le 12 mai 2024
Dear Tracy,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
10/10 – Excellent
joann
Voyage de couple
11 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Quiet. Friendly staff. I wasn't fond of the bathroom, too small, no counter space.
joann
Séjour de 1 nuit en mai 2024
Guest Services a répondu le 12 mai 2024
Dear Joann,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
8/10 – Bien
Sharron
Voyage de couple
11 mai 2024
Points forts : Commodités
Nice room - breakfast could have been better
Sharron
Séjour de 1 nuit en mai 2024
Guest Services a répondu le 12 mai 2024
Dear Sharron,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
10/10 – Excellent
Kevin
11 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Lovely spot with wonderful staff.
Kevin
Séjour de 1 nuit en mai 2024
Guest Services. a répondu le 11 mai 2024
Dear Kevin,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
10/10 – Excellent
Michelle
Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple, Voyage en groupe
11 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff were amazing! Location was so convenient. Close to shops & restaurants. And close to casino Rama!
Michelle
Séjour de 1 nuit en mai 2024
Guest Services. a répondu le 11 mai 2024
Dear Michelle,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
10/10 – Excellent
Sheryl
11 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
All good, met my expectations
Sheryl
Séjour de 1 nuit en mai 2024
Guest Services. a répondu le 12 mai 2024
Dear Sheryl,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
10/10 – Excellent
Bruce
11 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Bruce
Séjour de 1 nuit en mai 2024
Guest Services. a répondu le 12 mai 2024
Dear Bruce,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
10/10 – Excellent
Ron
11 mai 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We were warmly welcomed upon arrival. We were explained where the overflow parking was located.
The room was a bit on the small size but it worked for the one night we needed.
I would recommend CLRing your shower heads as the water flow was inconsistent.
Ron
Séjour de 1 nuit en mai 2024
Guest Services a répondu le 12 mai 2024
Dear Ron,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We will let our housekeeping know about the issues in shower. We hope to see you again soon!
10/10 – Excellent
Josh
Voyage en famille
10 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great staff and great place to stay in Orillia
Josh
Séjour de 1 nuit en mai 2024
Guest Services. a répondu le 11 mai 2024
Dear Josh,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
10/10 – Excellent
Jay
Voyage en groupe, Voyage d’affaires
10 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place
Jay
Séjour de 1 nuit en mai 2024
Guest Services. a répondu le 11 mai 2024
Dear Jay,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
10/10 – Excellent
lynn
Voyage de couple
9 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place to stay at a decent price
lynn
Séjour de 1 nuit en mai 2024
Guest Services. a répondu le 10 mai 2024
Dear Lynn,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
8/10 – Bien
Robert
8 mai 2024
Points forts : Propreté, état et installations de l’hébergement
Robert
Séjour de 1 nuit en mai 2024
Guest Services. a répondu le 10 mai 2024
Dear Robert,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
4/10 – Médiocre
Jordan M
4 mai 2024
Points forts : Service et personnel
Points faibles : Propreté
Jordan M
Séjour de 1 nuit en mai 2024
Champlain Hotel a répondu le 6 mai 2024
Dear Jordan, Thank you for taking the time to share your feedback regarding your recent stay at Champlain Hotel. Your input is incredibly valuable to us as we continuously strive to improve our services and provide the best possible experience for our guests.We were disheartened to learn that your experience fell short of your expectations, and we sincerely apologize for any inconvenience or discomfort you may have encountered during your time with us. Your satisfaction is our top priority, and we regret that we did not meet your expectations on this occasion.We truly appreciate your patronage and hope that you will consider giving us another opportunity to exceed your expectations in the future. If you would like to discuss your concerns further or if there is anything else we can do to assist you, please do not hesitate to contact us directly.Once again, we apologize for any inconvenience and thank you for bringing your concerns to our attention.Warm regards,Champlain Hotel
10/10 – Excellent
Emilie
Voyage de couple, Voyage avec des animaux de compagnie
27 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We really enjoyed our stay! Centrally located and right off the main drag. Check-in was a little slow due to some technical difficulties, but the attendant was very apologetic. The parking lot was full so we had to park in the overflow, which was ok considering it was a 2 min walk from the hotel. Room was clean and perfect for our pup. Thank you Champlain Hotel!
Emilie
Séjour de 1 nuit en avril 2024
Guest Services. a répondu le 2 mai 2024
Dear Emilie,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
10/10 – Excellent
Robyn
27 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Robyn
Séjour de 1 nuit en avril 2024
Guest Services. a répondu le 2 mai 2024
Dear Robyn,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
8/10 – Bien
James
26 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
James
Séjour de 1 nuit en avril 2024
Guest Services. a répondu le 2 mai 2024
Dear James,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
10/10 – Excellent
Alan
23 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very clean with friendly staff
Alan
Séjour de 1 nuit en avril 2024
Guest Services. a répondu le 25 avr. 2024
Dear Guest,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!Sincerely,Guest Services.
10/10 – Excellent
Tara
21 avr. 2024
Tara
Séjour de 1 nuit en avril 2024
Guest Services. a répondu le 11 mai 2024
Dear Tara,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
10/10 – Excellent
Valerie, Hamilton
Voyage de couple
20 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Have stayed before and will stay again.
Valerie
Séjour de 1 nuit en avril 2024
Guest Services. a répondu le 25 avr. 2024
Dear Valerie, Thank you for taking the time to complete our online survey regarding your recent stay at The Champlain Waterfront Hotel Ascend Hotel Collection. Your feedback about your stay is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us at the Hotel. We hope to see you again soon.Sincerely,The Champlain Waterfront Hotel Ascend Hotel Collection
8/10 – Bien
Kaitlyn
19 avr. 2024
Kaitlyn
Séjour de 2 nuits en avril 2024
Guest Services. a répondu le 9 mai 2024
Dear Kaitlyn,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
10/10 – Excellent
Melissa
14 avr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Bar fridge came in handy. Overall good stay.
Melissa
Séjour de 1 nuit en avril 2024
Champlain Hotel a répondu le 15 avr. 2024
Dear [Guest],Thank you for taking the time to share your recent experience at Champlain Waterfront Hotel. We are delighted to hear that you had an enjoyable stay with us and that the bar fridge came in handy during your visit.Your positive feedback means a lot to us, and we are thrilled to know that we were able to contribute to a comfortable and convenient stay for you. Providing amenities like the bar fridge is just one of the many ways we strive to enhance our guests' experience and ensure that you have everything you need for a relaxing stay.We are truly grateful for your kind words and for choosing to stay with us. Should your travels bring you back to the area, we would be honored to welcome you back to Champlain Waterfront Hotel for another memorable stay.Warmest regards,Champlain Waterfront Hotel
10/10 – Excellent
David
Voyage de couple
14 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I didnt like the lack of parking
David
Séjour de 1 nuit en avril 2024
Champlain Hotel a répondu le 15 avr. 2024
Dear David, Thank you for sharing your recent experience at Champlain Waterfront Hotel, and for bringing your concerns about the parking situation to our attention.We sincerely apologize for any inconvenience you may have experienced due to the lack of parking during your stay. As a downtown hotel we are aware that this is a challeng for our guests. The hotel does have a secondary lot that our team would have directed you to. We are aware this is a block away, but are confident that is it a secure location for your car.Once again, we apologize for any inconvenience caused, and we thank you for choosing Champlain Waterfront Hotel for your accommodations. Your feedback is invaluable to us as we strive to enhance the guest experience.Warm regards,Champlain Waterfront Hotel
8/10 – Bien
Max
Voyage de couple, Voyage d’affaires
14 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good check in
Max
Séjour de 1 nuit en avril 2024
Champlain Hotel a répondu le 15 avr. 2024
Dear Max, Thank you for taking the time to share your feedback regarding your recent check-in experience at Champlain Waterfront Hotel. We are thrilled to hear that you found your check-in process to be pleasant and efficient.Providing a seamless check-in experience is a priority for us, and we are delighted that we were able to meet your expectations in this regard. Our team works tirelessly to ensure that our guests feel welcomed and valued from the moment they arrive, and it is gratifying to know that our efforts have made a positive impact on your stay.Your kind words serve as motivation for us to continue delivering exceptional service to all our guests. We truly appreciate your feedback and thank you for choosing Champlain Waterfront Hotel for your accommodations.If there is anything else we can assist you with during your stay, please do not hesitate to let us know. We look forward to welcoming you back for another outstanding experience in the near future.Warm regards,Champlain Waterfront Hotel
10/10 – Excellent
Brigitte
13 avr. 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The staff is my favorite part. Always friendly and helpful. The surrounding area is close to little shops and coffee/restaurants. Walking park and water right behind. Perfect.
Brigitte
Séjour de 3 nuits en avril 2024
Champlain Hotel a répondu le 15 avr. 2024
Dear Brigitte, Thank you so much for taking the time to share your wonderful experience at Champlain Waterfront Hotel. Your kind words truly brightened our day!We are thrilled to hear that our staff played a significant role in making your stay memorable. Providing friendly and helpful service is at the core of what we do, and it brings us immense joy to know that our team's efforts made a positive impact on your experience.It's also fantastic to hear that you enjoyed the surrounding area with its quaint shops, cozy coffee spots, and charming restaurants. We take pride in our hotel's convenient location, and we're delighted that you had the opportunity to explore and enjoy the nearby attractions.The walking park and waterfront views are indeed gems of our location, and we're thrilled that you found them to be the perfect addition to your stay.Thank you once again for your glowing review. We can't wait to welcome you back to Champlain Waterfront Hotel for another exceptional experience in the future. If there's anything we can assist you with in the meantime, please don't hesitate to reach out.Warmest regards,Champlain Waterfront Hotel
10/10 – Excellent
Robert
Voyage de couple, Voyage d’affaires
11 avr. 2024
Points forts : État et installations de l’hébergement
Nice clean property with well appointed room . King bed was very comfortable. We enjoyed the restaurant attached next door to hotel . Nice little breakfast buffet . No hot eggs, sausage, bacon or waffles, but lots of cereal, hot oatmeal and pastry. We would definitely return again .
Robert
Séjour de 1 nuit en avril 2024
Champlain Hotel a répondu le 15 avr. 2024
Dear Robert, Thank you for sharing your experience at Champlain Waterfront Hotel, and for highlighting the aspects of your stay that made it enjoyable.We're thrilled to hear that you found our property to be nice and clean, and that you enjoyed the comfort of our well-appointed rooms, especially the king bed. Providing a comfortable and relaxing environment for our guests is always our top priority, and we're delighted that we succeeded in providing you with a restful stay.We're also glad to hear that you enjoyed dining at the restaurant attached next door to the hotel. Your feedback regarding the breakfast buffet is greatly appreciated, and we're happy to know that you found a variety of options to suit your preferences. It's wonderful to hear that you would choose to return to our hotel in the future. We would be honored to welcome you back and provide you with another exceptional stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Thank you again for your kind words and for choosing Champlain Waterfront Hotel for your accommodations. We look forward to seeing you again soon!Warm regards,Champlain Waterfront Hotel
10/10 – Excellent
John
10 avr. 2024
John
Séjour de 2 nuits en avril 2024
Guest Services. a répondu le 2 mai 2024
Dear John,Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
8/10 – Bien
Lynne
Voyage de couple
8 avr. 2024
The room was small and every time the neighbours flushed the toilet it was as loud. Staff was awesome
Lynne
Séjour de 1 nuit en avril 2024
Champlain Hotel a répondu le 10 avr. 2024
Dear Valued Guest,Thank you for sharing your feedback regarding your recent stay at Champlain Hotel. We appreciate your input as it helps us to improve our services and facilities.We're glad to hear that you found our staff to be awesome. Providing exceptional service is our top priority, and we're thrilled that our team made a positive impression on you.We apologize for any inconvenience you experienced due to the size of your room and the noise from neighboring rooms. Please know that we take all guest feedback seriously, and we will look into ways to address these issues to ensure a more comfortable stay for our guests in the future.If your travels bring you back to Orillia, we hope you will give us another opportunity to provide you with a superior experience.Warm regards,Champlain Hotel