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Sonesta ES Suites Omaha – Avis

2.5 out of 5
Sonesta ES Suites Omaha
6990 Dodge St, Omaha, NE

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 471 avis sur 1009." "
Note de 8 – Bien, d’après 286 avis sur 1009." "
Note de 6 – Acceptable, d’après 101 avis sur 1009." "
Note de 4 – Médiocre, d’après 71 avis sur 1009." "
Note de 2 – Terrible, d’après 80 avis sur 1009." "

8,2/10

Propreté

8,6/10

Service et personnel

7,6/10

Commodités

8,0/10

État et installations de l’hébergement

7,2/10

Écoresponsabilité

Avis

8/10 – Bien

Sebastien

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bien, logement avec petite cuisine mais manque un peu d’équipement dans la cuisine.
Séjour de 1 nuit en mars 2024

2/10 – Terrible

Salima

Points forts : Propreté, service et personnel et confort de la chambre.
Points faibles : État et installations de l’hébergement
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

François

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2017

8/10 – Bien

Randy, Longmont

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice accommodations! Comfortable bed, quiet area.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Tiffaney

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff was pleasant and professional. Great stay. No problems. ❤️
Séjour de 3 nuits en mai 2024

6/10 – Acceptable

Katie

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
The property did not match the pictures. The room smelt of stale smoke and had stains all over the carpet. The pullout couch where my kids were to sleep was also full of stains. The doors to the outside were falling apart also. We ended up leaving after 20 minutes and staying somewhere else.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Jessica

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Comfortable stay!
Séjour de 1 nuit en mai 2024

8/10 – Bien

Mary

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was comfortable and I would stay there again.
Séjour de 5 nuits en mai 2024

10/10 – Excellent

Allison

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Cody

Voyage en groupe
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The staff was very nice and helpful. But, the hotel is terrible. Our first room was gross. We walked in and there was literally puddles on the carpet all over the room. We then requested a new room and they were very nice however the next room wasn’t much better. No puddles but it was super dirty and there was stains all over the carpet. Like the carpet had to be 50 years old and have a spill everyday over those 50 years to add up. We moved hotels for the rest of our trip and we are still waiting to see if they will honor giving us a refund.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Maria

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We love the feel of having a little studio apartment that met our needs while we were there for a Celebration of Life gathering. It allows us the space to finish planning and implementing. Especially loved the full kitchen which allowed us the storage and prep space. The staff was friendly and professional. We also enjoyed the "real breakfast options" they provided.
Séjour de 4 nuits en mai 2024

10/10 – Excellent

Charles I.

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good check'in. Didnt have 1st floor unit, so offered bigger loft unit. No ely furnished kitchen.
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Abnita

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Our experience was extremely disappointing. The room was nothing like the photos on their website. It had mold in the bathroom and a pervasive musty smell. The carpets were filthy and worn out, adding to the overall sense of neglect. For the high price they charge, it is definitely not worth it. I would not recommend this hotel to anyone seeking a clean and comfortable stay.
Séjour de 2 nuits en mai 2024

8/10 – Bien

Chang

Voyage en famille
Points forts : Propreté, service et personnel
Place was very clean and the staff was friendly. Property needed some updating and trash on trash needed picked up.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Nicole

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I liked having a full kitchen. The bed was very comfortable and our unit was clean.
Séjour de 3 nuits en mai 2024

6/10 – Acceptable

Joan

Voyage en famille
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The room didn't look, feel or smell clean. The exteriors of the buildings have not been kept up. The lobby still had autumn decorations up? It used to be a lovely place to stay, but time has taken its toll and it hasn't been given the attention it needs.
Séjour de 2 nuits en mai 2024

6/10 – Acceptable

PHILLIP

Voyage de couple
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
This room is pretty beat up. The outside areas of the property were not maintained and did not feel safe.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

David

Voyage de couple
Points forts : Service et personnel, commodités
Rooms could use a little love (chipped paint, torn screens, etc) comfy bed and clean but decor a bit tired. Price was good and breakfast better than we expected.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Chao

Voyage en famille, Voyage avec des animaux de compagnie
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Good location and easy parking. Large and comfy room, but has a few insects near or in the room.
Séjour de 2 nuits en mai 2024

2/10 – Terrible

Lynn

Voyage de couple, Voyage d’affaires
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Place was overbooked the time of check in
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Stephanie

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great stay with comfortable beds and a hot breakfast. We'll be back!
Séjour de 2 nuits en mai 2024

4/10 – Médiocre

Alan

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Put 100 dollars depand stated 3- 5 days wait
Séjour de 3 nuits en avril 2024

6/10 – Acceptable

Jacqueline

Voyage de couple
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
It rained alot the day of our arrival, the room we checked into was on the first floor and the carpet was soaked with water. Went to the front desk and asked for a different room and they easily accommodated and gave us one on the 2nd floor. Room was clean but there were stains on the carpet and some were sticky, and a few colored stains on the bedding and ceiling as well. I didn't get a good vibe without wiping all the surfaces down. Good for probably the average stay but i think it could've been nicer based on photos.
Séjour de 2 nuits en avril 2024

4/10 – Médiocre

Christie

Points faibles : Service et personnel
Séjour de 2 nuits en avril 2024

2/10 – Terrible

Lisa

Points faibles : Service et personnel, état et installations de l’hébergement
Several times in the room were broken. Took pics when I checked in and reported to front desk. Room was cleaner when I checked out then when I checked in. Dog feces from residents was never picked up. Stepped in several times. Complained to front desk.
Séjour de 3 nuits en avril 2024

2/10 – Terrible

Michelangelo

Voyage d’affaires
Arrive and the booking did not show - spend 1 hr with Expedia to resolve the issue.
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Erika

Points forts : Service et personnel, commodités
Front desk staff member was friendly. The carpet was stained and wall near the stove.
Séjour de 1 nuit en avril 2024

4/10 – Médiocre

Mark

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
It needs updating. Neighborhood was sketchy
Séjour de 1 nuit en avril 2024

8/10 – Bien

Margaret

Points forts : Propreté
Séjour de 5 nuits en décembre 2023

8/10 – Bien

Michael

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice hotel in a very convenient location. We would stay there again.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Kilian

Voyage en groupe
Points forts : Commodités
This hotel was very nice and in a nice location. All the staff were kind and friendly, as well as some of the other guests staying there. The rooms are a pretty good size and are easy to live in for an extended stay. Lots of shops and places to eat nearby, including an urgent care and a pharmacy which we had to utilize. Its right by the Orbit bus route which makes it in an excellent location for those staying without cars. Overall we really enjoyed our stay here and look forward to staying again. :)
Séjour de 5 nuits en mars 2024

6/10 – Acceptable

Floyd

Séjour de 2 nuits en mars 2024

10/10 – Excellent

Joshua

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Room was very good, would have been great if the ice maker and dishwasher worked.
Séjour de 8 nuits en mars 2024

2/10 – Terrible

Demond

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
They called me 30 minutes before I was going to check in to tell me that they had given my room away and they were full. Very classless, and I will never stay there.
Séjour de 4 nuits en mars 2024

2/10 – Terrible

Carolyn

Séjour de 1 nuit en mars 2024

8/10 – Bien

Patricia

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The owner checked us in and since we were only staying one night, he didn’t change us an incidental fee and even gave us a better rate. Definitely would stay again.
Séjour de 1 nuit en mars 2024

6/10 – Acceptable

Angelika

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel, commodités
Points faibles : Propreté
When we walked in the smell of the room was terrible. We had to sleep with the windows open due to the smell of marijuana. It was unbearable. We had a small child with us as well. The air vents were very rusty as well.
Séjour de 3 nuits en février 2024

4/10 – Médiocre

Hope

Voyage de couple
Points faibles : Propreté, état et installations de l’hébergement
The photos of this property are not representative of what you’ll expect to see. I was give a room in building #5, that was located at the back of the property. Just pulling into a space I could see trash and broken glass in the parking lot. The room looked like it had not been deep cleaned in a while. I had requested a second room closer to the front of the property. This room was also dirty. There was hair in the bed and I found a dried up contact lens when I pulled the sheets back. There was a bar lock on the front door that looks like it have been removed and reinstalled in several places. The gal at the front desk seemed annoyed that I didn’t want to complete my reserved stay. Would not recommend this hotel.

10/10 – Excellent

Christina

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Customer service was amazing! Breakfast was ideal and the room is perfect for overnight or short term living! Please check it out. Overall, outstanding hospitality and 5 stars!
Séjour de 2 nuits en février 2024

10/10 – Excellent

Freddie

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en février 2024

2/10 – Terrible

Rose

Voyage en groupe
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Would not let me check in even though I was 21. Claimed they had trouble a month ago regarding underage check-in and now won’t let you check in even if you’re of age (are they allowed to do this?). There is no where to inform clients of this change and they force you to cancel your reservation at the counter. I had to mention military affiliation in order for them to let me check in. When I entered the room it smelled of smoke (they claimed it was a smoke-free room). The front desk apologized and said they would send a maid to “clean” the room due to there being no other available rooms. When it was ready we drove back to the room and the smell of febreeze was excessively strong. It was as if a smoker was trying to cover up their smell.. nasty. We ultimately ended up getting a refund -of which you only get partial payments for each day you had reserved- (ex. We were supposed to stay 2 nights and only initially got refunded for 1 night. Then we would get refunded for the second night the next day.) To top it off, they were making a younger couple cancel their reservation as I was leaving. If everything had worked out the way it was supposed to, it would have been a nice place to stay. Disappointing.
Séjour de 2 nuits en février 2024

6/10 – Acceptable

Rachael

Séjour de 2 nuits en février 2024

8/10 – Bien

Erin

Points forts : Propreté, service et personnel
Séjour de 2 nuits en février 2024

6/10 – Acceptable

Brandon

At check-in I was met with a crass staff member that was uninterested in helping out with a request. The door to the room would not latch properly. Parking lot was just big enough for most vehicles, but not overly convenient. The breakfast was okay, decent options but not enough for all of the guests. Also noticed staff members eating the breakfast taking away from guests.
Séjour de 2 nuits en février 2024

6/10 – Acceptable

Andrew

Voyage de couple
Points forts : Propreté, commodités
Points faibles : Service et personnel
Outside was a bit dirty where someone threw up. Also was told to come earlier at 5AM because breakfast ran out at 8:30. Lastly I was assigned the wrong room and had to move out to a different one a few hours later after settlings.
Séjour de 3 nuits en février 2024

4/10 – Médiocre

Tricia

Points faibles : Propreté, confort de la chambre
Séjour de 1 nuit en février 2024

10/10 – Excellent

Kim

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Everything was great !
Séjour de 1 nuit en février 2024

2/10 – Terrible

Robyn, Harrison

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Our keys didn’t work the next day…a man was sent to repair but he was ill and left a horrible smell and some bodily fluids in the room. The motel moved us to another room but that kitchen sink was full of icky water and would not drain…the next morning the bathroom stool wouldn’t flush. We attended a funeral and when we returned the motel offered another room. We had only stayed 2 days, but, we left and booked another motel…Comfort Suites which was a nice relief. I don’t think Sonesta is safe!!
Séjour de 4 nuits en février 2024

8/10 – Bien

Yesmin

Séjour de 3 nuits en janvier 2024

10/10 – Excellent

Kim

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This place is quiet staff is so friendly rooms are awesome its really nice !
Séjour de 7 nuits en février 2024