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Hampton Inn & Suites Omaha-Downtown – Avis

2.5 out of 5
Hampton Inn & Suites Omaha-Downtown
1212 Cuming St, Omaha, NE

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 480 avis sur 1006." "
Note de 8 – Bien, d’après 232 avis sur 1006." "
Note de 6 – Acceptable, d’après 143 avis sur 1006." "
Note de 4 – Médiocre, d’après 76 avis sur 1006." "
Note de 2 – Terrible, d’après 75 avis sur 1006." "

8,4/10

Propreté

8,6/10

Service et personnel

8,0/10

Commodités

8,0/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

6/10 – Acceptable

Caryn

Voyage en famille
Points forts : Service et personnel
We were pleasantly surprised with how large the double Queen with a pullout couch was. It was a nice size for our family of 5. The room had a weird smell and unfortunately the windows do not open to air out. The air conditioner would cool down to 65° which didn’t feel cool enough. Not sure if it was working properly. When we pulled the couch out to use, there where sheets on it that appeared to be dirty and used. We got new sheets at the front desk. It was a quiet hotel, no noise disturbances. Parking was tough, you pay $25 per 24 hours to park and there were very limited spaces. The best part about our stay was the size of the room and how quiet it was.
Séjour de 1 nuit en mai 2024

4/10 – Médiocre

Tony

Points forts : État et installations de l’hébergement
Séjour de 4 nuits en mai 2024
Michelle a répondu le 23 mai 2024
Thank you for staying with us.

10/10 – Excellent

Mpga

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good location. Always clean. Lots of activities near by. Great hot breakfast. Friendly staff. It is our second time to stay here, we enjoyed both times.
Séjour de 3 nuits en mai 2024
Michelle B. a répondu le 23 mai 2024
Thank you for staying with us.

10/10 – Excellent

Rose

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The sraff was all so friendly and helpful. My sister said the same thing. Breakfast was great.
Séjour de 2 nuits en mai 2024
Michelle B. a répondu le 23 mai 2024
Thank you for staying with us.

2/10 – Terrible

Lynette

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
You have to pay for parking but there is no parking in the lot at 10pm. Also, there was noise at 11:30p.m. It woke us up, my husband opened the door to find 30 people in hallway being escorted out by the police. Also, they never sent maid service and were there for three days. Front desk staff Devin Is extremely rude!
Séjour de 3 nuits en mai 2024
Michelle a répondu le 20 mai 2024
Thank you for staying with us. We will address your concerns.

6/10 – Acceptable

Holly

Points forts : Propreté, service et personnel
Séjour de 1 nuit en mai 2024
Michelle a répondu le 20 mai 2024
Thank you for staying with us.

6/10 – Acceptable

Vickie

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
It cost an extra $15 just to park in their parking lot. It was a Tuesday so it was that busy. Also nothing was said about it at booking
Séjour de 1 nuit en mai 2024
Michelle a répondu le 20 mai 2024
Thank you for staying with us.

8/10 – Bien

Vito

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024
Michelle a répondu le 8 mai 2024
Thank you for staying with us!!

10/10 – Excellent

Kari

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Property was clean and well maintained.
Séjour de 1 nuit en avril 2024
Michelle a répondu le 8 mai 2024
Thank you for staying with us!

8/10 – Bien

Jessica

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Michelle a répondu le 8 mai 2024
Thank you for staying with us.

10/10 – Excellent

Jim

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Michelle B. a répondu le 4 mai 2024
thank you for staying with us.

10/10 – Excellent

Carrie

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location for baseball weekend! Breakfast was excellent!
Séjour de 1 nuit en avril 2024
Michelle a répondu le 29 avr. 2024
Thank you for staying with us!

10/10 – Excellent

Amy

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All staff were so friendly, helpful, and genuinely happy to be there. So refreshing! Lived up to Hampton standards in every way. Clean, comfortable, quiet. Akways sleep so well in these hotels and this one was no exception. Also, Ana in the breakfast area was a ray of sunshine and made my morning special. Thank you!
Séjour de 1 nuit en avril 2024
Michelle a répondu le 29 avr. 2024
Thank you for staying with us!

10/10 – Excellent

Andera

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The $15 to park overnight was a bit much. Otherwise we had a lovely stay. Everything was clean and comfy. Great breakfast.
Séjour de 1 nuit en avril 2024
Michelle a répondu le 24 avr. 2024
Thank you for staying with us.

10/10 – Excellent

Angie

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The gal that checked us in was really nice and helpful also when trying to figure out where to eat. Don’t like the parking fee and wish you had a hot tub but everything else was wonderful
Séjour de 1 nuit en avril 2024
Michelle a répondu le 24 avr. 2024
Thank you for staying with us.

10/10 – Excellent

Cassie

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2024
Michelle a répondu le 24 avr. 2024
Thank you for staying with us.

10/10 – Excellent

Oscar

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
All fine excellent hotel
Séjour de 2 nuits en avril 2024
Michelle a répondu le 24 avr. 2024
Thank you for staying with us.

10/10 – Excellent

Emily

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
Get here early. Parking is not that big
Séjour de 1 nuit en avril 2024
Michelle a répondu le 24 avr. 2024
Thank you for staying with us.

8/10 – Bien

Carol, Dodge

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
We were going to an event at the CHI center, very walkable 😊 Only complaint is our air conditioner made a very loud noise the whole time we were there. Great breakfast
Séjour de 1 nuit en avril 2024
Michelle a répondu le 18 avr. 2024
Thank you for staying with us.

10/10 – Excellent

Veronica

Voyage en groupe
Points forts : Commodités
It was a nice hotel
Séjour de 1 nuit en avril 2024
Michelle a répondu le 18 avr. 2024
Thank you for staying with us.

8/10 – Bien

IL

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Service was good
Séjour de 1 nuit en avril 2024
Michelle a répondu le 18 avr. 2024
Thank you for staying with us.

6/10 – Acceptable

KYLIE

Voyage en groupe
I liked that there were restaurants in walking distance and also close to the field and arena. Breakfast was good too! I did not like the beds, they were noisy and uncomfortable. Parking went up $5 the day before we came & I was not notified. There was only 1 mirror in the room. Outlets were limited.
Séjour de 1 nuit en avril 2024
Michelle a répondu le 20 avr. 2024
thank you for staying with us

10/10 – Excellent

Justin

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Michelle a répondu le 18 avr. 2024
Thank you for staying with us.

8/10 – Bien

Chad

Voyage en famille avec de jeunes enfants, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Liked it was with in walking distance of CHI. Staff was friendly. Parking was little tight in late evenings but always found a spot.
Séjour de 2 nuits en avril 2024
Michelle a répondu le 8 avr. 2024
Thank you for staying with us!

10/10 – Excellent

Sarah

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It’s a nice hotel, we’ve stayed here before & will again when needed!
Séjour de 1 nuit en avril 2024
Michelle a répondu le 8 avr. 2024
Thank you for staying with us!

6/10 – Acceptable

Sanjuana

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Don't remember ready anything about having to pay for parking when booking.
Séjour de 1 nuit en mars 2024
Michelle a répondu le 1 avr. 2024
I do apologize about the expense of parking, however, it does state on our website and on the third party site that parking is a charge of 10/day.Thank you for staying with us.

10/10 – Excellent

Cesar

Séjour de 1 nuit en mars 2024
Michelle a répondu le 19 avr. 2024
Thank you for staying with us.

8/10 – Bien

Lukas

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Only being a half mile from CHI Health Center was very convenient.
Séjour de 2 nuits en mars 2024
Michelle a répondu le 1 avr. 2024
Thank you for staying with us.

10/10 – Excellent

Joseph

Voyage en famille
Points forts : Service et personnel, commodités
Great location
Séjour de 2 nuits en mars 2024
Michelle B. a répondu le 25 mars 2024
Thank you for staying with us!

4/10 – Médiocre

Megan

Voyage en groupe
Points forts : Propreté
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
I love staying at your properties when I travel!! This visit made me feel a bit “nickle and dimed.” When I walked in, the first words out of the front desk woman’s mouth were, “It’s $50 to check in early.” No hello, no pleasantries. I’ve never had to pay early checkin fees at your properties, just been allowed to checkin if my room was ready. Then I was told parking would cost me an additional fee and wasn’t included with my stay. She did share I’d get a discounted rate of $10 compared to the $50 they were charging non-guests. Then in the morning, coffee was completely gone. Usually love you guys, but this stay didn’t live up to the value I’ve grown to love about staying at Hampton.
Séjour de 1 nuit en mars 2024
Michelle a répondu le 28 mars 2024
I apologize for the experience you had while staying with us. I will speak with the front desk and kitchen staff about your concerns. Yes there is now an early check in fee if you come in before 2pm but it should have been presented in a better way. We raise the price of parking on event days to deter non hotel guests from parking in our lot which is why guests are given a code to drop it down to the regular price which is normally 10. I do hope you will give our hotel a try again in the future.

8/10 – Bien

Joe

Séjour de 1 nuit en mars 2024
Michelle a répondu le 18 avr. 2024
Thank you for staying with us.

8/10 – Bien

David

Séjour de 3 nuits en mars 2024
Michelle B. a répondu le 25 mars 2024
Thank you for staying with us!

6/10 – Acceptable

Kristene

Points forts : Service et personnel
Séjour de 1 nuit en mars 2024
Michelle B. a répondu le 25 mars 2024
Thank you for staying with us!

10/10 – Excellent

Denzil

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
safe clean very friendly staff
Séjour de 1 nuit en mars 2024
Michelle B. a répondu le 18 mars 2024
thank you for staying with us

8/10 – Bien

Ben

Séjour de 2 nuits en mars 2024
Michelle B. a répondu le 18 mars 2024
thank you for staying with us

8/10 – Bien

Anna

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The hotel itself is great. But i know myself and several others after paying for parking had an extremely difficult time finding a parking spot on site after a long day. Don't charge for parking if there arent enough spots.
Séjour de 2 nuits en mars 2024
Michelle B. a répondu le 18 mars 2024
thank you for staying with us. We will discuss the parking situation with the executive team.

2/10 – Terrible

Molly

Séjour de 1 nuit en mars 2024
Michelle a répondu le 20 mai 2024
Thank you for staying with us.

4/10 – Médiocre

Ronald

Voyage de couple
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Rented here because in past it was good. Not so this time. First, at checkin, you have to play phone tag to pay TEN DOLLARS to park in thier lot over night. No option, nowhere else to park! Forced to pay extra on top of a pricy room! Plus, youHAVE to use thier app and a card to pay it. NO option! Staff was no help with this. Next, asked for courtesy van to old market. NOPE! Havent had one since covid. LIE! Had one last year at this same time of year. Cheaping out and lieing about it. Real cute. Heater in room sounded loud and rattling. Lousy thing to try to sleep through. Pillows felt like they were filled with pudding. Wierdly mushy. Not at all comfortable. Bottom sheet on bed did not fit correctly, so in the middle of the night, it slipped up at the bottom and tangled around our feet. Not at all comfortable. Plus upon checking my credit card statement on app after I got home, it appears they charged me 50 dollars more than I was quoted when I booked this room through Expedia! We'll see how this pans out. All in all this property has slipped tremendously and will now be on my no stay list from now on.
Séjour de 1 nuit en mars 2024
Michelle a répondu le 18 mars 2024
Sorry for the experience you had while staying with us. It has been two years in June since we had a shuttle. The 50 is an incidental hold which is standard at most hotels. It does get refunded after check out.

8/10 – Bien

Valisity

Points forts : Propreté, service et personnel et commodités.
I found it pretty dumb that you have to pay for parking at a hotel that you paid for… but oh well. Hotel seemed nice overall, a large room, nothing went wrong. Breakfast was good, and a nice variety. Pool water was murky which is weird. Microwave and fridge were very cheap in our room. overall, would stay at it again if I needed to.
Séjour de 1 nuit en mars 2024
Michelle a répondu le 18 mars 2024
thank you for staying with us

2/10 – Terrible

Chuck

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We were very disappointed with our stay and we would not recommend this Hampton Inn and will not stay here again. The room was out of shampoo, there were overflowing trash cans in the lobby area, the pool looked dirty and there were no pool towels. The pool area and elevators had wet towels on the floor. The front desk staff were unhelpful and had no desire to make sure the stay was pleasant. This location has really declined.
Séjour de 2 nuits en mars 2024
Michelle B. a répondu le 18 mars 2024
I do apologize for the experience you had while staying with us. I will speak with the staff to ensure a pleasant and clean environment for all of our guests.

10/10 – Excellent

Denise

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very close to the CHI, event center, walking distance to good restaurants. Friendly service, clean. Would recommend
Séjour de 1 nuit en mars 2024
Michelle B. a répondu le 18 mars 2024
thank you for staying with us

10/10 – Excellent

Stella

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Overall our stay was great! Super clean rooms, lobby, hallways and delicious breakfast. Able to find the parking lots very easily. The pool water appearance greenish color. The kids mention the bottom of the pool appear to be brown on the bottom. It was disappointing
Séjour de 2 nuits en mars 2024
Michelle a répondu le 18 mars 2024
thank you for staying with us

2/10 – Terrible

Timothy

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We booked 2 rooms both with 2 queen beds. We were given a king room and a room with 2 queen beds. Didn't accommodate our needs and made our stay poor due to insufficient beds & a medical condition. Awful. Ripped off.
Séjour de 1 nuit en mars 2024

8/10 – Bien

Jennifer, Grand Island

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Was unaware we were going to be charge to park.
Séjour de 1 nuit en février 2024
Michelle a répondu le 18 mars 2024
Since we are in downtown Omaha, unfortunately paid parking is required. thank you for staying with us

10/10 – Excellent

Maria

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Jackie at the front desk was very helpful. Made us feel like valued customers.
Séjour de 1 nuit en février 2024
Michelle B. a répondu le 18 mars 2024
thank you for staying with us.

4/10 – Médiocre

Jody

Voyage en famille
Points forts : Propreté, service et personnel
I had a 6 day cancellation window that I missed so we paid $200 for no reason, the noise from the neighbors was loud, one trash can for a suite, no exhaust fan for shower and no free parking like in the past times I’ve stayed
Séjour de 2 nuits en février 2024

2/10 – Terrible

Cathy M

Voyage en famille
Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Confort de la chambre
Parking rip off!
The hotel itself was nice. My issues are they make you pay for surface parking and then they over sell it. We had late night and We had to park a block away where a security guard let us park at a curb in the driveway. We werent the only ones, at least 15 other people had the same problem that night. So after all of that, the next morning I was welcomed with a cold shower. Pay extra to stay somewhere else!
Séjour de 2 nuits en février 2024

10/10 – Excellent

Randy

Points forts : Propreté, état et installations de l’hébergement
Séjour de 1 nuit en février 2024
Michelle a répondu le 18 mars 2024
thank you for staying with us

10/10 – Excellent

linda

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Parking could have been better.
Séjour de 2 nuits en février 2024

10/10 – Excellent

Julie

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place to stay and hotel was with in 2 blocks of where we needed to walk too!! Doors locked on outside so it was secure! Loved it
Séjour de 1 nuit en février 2024
Michelle B. a répondu le 25 mars 2024
Thank you for staying with us!