Dear Suzanne, I apologize for the mistake our housekeeper made, and we appreciate your feedback, which has increased our awareness. We will use your comments to encourage improvements. We hope you will consider a return visit as we would like to provide you with a flawless stay in the future. Sincerely, Fred DeLaRosa, GM

Dear Cynthia, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Fred DeLaRosa, GM

Dear AMBER, I am ecstatic to know that your stay was exceptional. Our staff members are proud to be representatives of our hotel and all it offers. Whether your next trip here is for business or pleasure, I hope you will choose to stay with us again. Best, Fred DeLaRosa, GM

Dear Jerry, Thank you for sharing your experience and for your continued patronage. We look forward to welcoming you back soon! Best, Fred DeLaRosa, GM

Dear Steven, We are delighted to hear that your experience with us was exceptional. Your feedback is greatly appreciated and will be shared with the entire team. We pride ourselves on providing a comfortable and welcoming environment for all our guests, and we are grateful to have had the opportunity to serve you. We hope to have the pleasure of welcoming you back soon. Best, Fred DeLaRosa, GM

Dear Frankie, It sounds like you enjoyed yourself during your time with us! Thank you for this excellent review and, more importantly, for being our guest. We appreciate your patronage and hope you find yourself in Omaha again soon. Best, Fred DeLaRosa, GM

Dear todd, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Fred DeLaRosa, GM

Dear Donna, Thank you for taking the time to write. I'm happy that our service and convenient location made for an enjoyable stay. A return visit is the best compliment! Best, Fred DeLaRosa, GM

Dear Andrew, Thank you for staying with us and for your kind review. I'm so glad you enjoyed your stay. It is lovely that you found our rooms clean and our staff friendly. We hope to see you again soon! Best, Fred DeLaRosa, GM

Dear Dasha, Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize for your frustrations with our parking fee. We hope this will become the first of many visits. Best, Fred DeLaRosa, GM

Dear Angie, We are thrilled that we provided you with a great stay for your daughter's 6th Bday. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Fred DeLaRosa, GM

Dear Valerija, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We hope to see you again upon your return to the area. Sincerely, Fred DeLaRosa, GM

Dear Shelby, We appreciate your business and the fact you took the time to share a review. While I am glad to hear that you enjoyed our awesome staff and location, I'm sorry that we weren't able to deliver a more positive experience. We hope to host you again should you return to Omaha. Sincerely, Fred DeLaRosa, GM

Dear Savannah, Thank you for choosing to stay with us! We are thrilled to hear that you enjoyed your stay and loved our location. Your feedback is greatly appreciated and we hope to welcome you back soon! Best, Fred DeLaRosa, GM

Dear Amy, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Fred DeLaRosa, GM

Dear Sara, It is wonderful that you enjoyed your stay with us! The additional amount is an incidental hold that is released upon your departure unless purchases have been billed to your room upon your request. We appreciate your time in sharing your review and for choosing us. Best, Fred DeLaRosa, GM

Dear William, We are honored to have your continued support and appreciate your feedback. Thank you for helping us understand what we can do better to maximize guest satisfaction, we will be sure to keep your sentiments in mind. It has been a pleasure having you with us and we hope to host you again soon. Best, Fred DeLaRosa, GM

Dear Sunshine, It was kind of you to take the time to review our hotel. I’m glad you enjoyed your visit. We appreciate your choosing us and hope to host you again. Best, Fred DeLaRosa, GM

Dear Alex, We strive to provide stellar customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Fred DeLaRosa, GM

Dear Bradley, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Fred DeLaRosa, GM

Dear Howard, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best, Fred DeLaRosa, GM

Dear Petar, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Fred DeLaRosa, GM

Dear dean, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Fred DeLaRosa, GM

Dear Hayley, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Fred DeLaRosa, GM

Dear Sandy, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Fred DeLaRosa, GM

Dear Janel, I apologize that your pool experience was mediocre and that your bathroom was not met with our excellence in service. I have taken note and thank you for all your valuable comments regarding your stay. We appreciate your loyalty and hope to serve you on a return trip. Sincerely, Fred DeLaRosa, GM

Dear adam, I'm very sorry that you did not enjoy your stay. We strive to provide a pleasant experience, so I regret that we let you down. We appreciate your feedback and hope to better serve you on a return visit. Sincerely, Fred DeLaRosa, GM

Dear JOHN, We appreciate you taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments which highlight what we are doing well and your recommendations for areas of improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again and we humbly request a return visit. Best, Fred DeLaRosa, GM

Dear Kelly, What an excellent rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again. Best, Fred DeLaRosa, GM

Dear Daniel, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area. Sincerely, Fred DeLaRosa, GM

Dear Jerard, It is wonderful to hear that staying at our hotel met your expectations. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Fred DeLaRosa, GM

Dear Shere, I can't thank you enough for writing and sharing this review. Hotels, like all service-based businesses, thrive on feedback and guest recommendations. We appreciate you taking the time to let other travelers know about your exceptional experience with us. Please come and see us again. Best, Fred DeLaRosa, GM

Dear Corrissa, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Fred DeLaRosa, GM

Dear Scott, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Fred DeLaRosa, GM

Dear Tracy, We aim to exceed our guests’ expectations in every facet, so I sincerely apologize that you did not enjoy your stay. We hope to welcome you again for a WOW experience should your travels bring you back to our area. Thank you for your review. Sincerely, Fred DeLaRosa, GM

Dear Terrance, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was pleasant. Thank you for taking the time to share your experience. We welcome the feedback, both positive and opportunities for improvement, as these foster change for future stays. We look forward to hosting you again. Best, Fred DeLaRosa, GM

Dear Clair C, It is wonderful to hear that you enjoyed your stay as well as our breakfast. Thank you for choosing to join us and leaving us feedback. Please visit us again soon! Best, Fred DeLaRosa, GM

Dear Kirsten, We appreciate receiving positive feedback from our guests and are delighted to hear that you would choose to stay with us again. Thank you for sharing your thoughts and suggestions for improvement, as they help us to continue providing the best possible service. Our goal is to be the top hotel in the area, and your feedback is instrumental in achieving this. We look forward to welcoming you back soon! Best, Fred DeLaRosa, GM

Dear Teresa, Thank you for choosing to stay with us! We're delighted to hear that our location was great for you. We appreciate your feedback and hope to welcome you back soon. Best, Fred DeLaRosa, GM

Dear Wendy, I apologize for any inconvenience caused during your stay. Thank you for taking the time to share your feedback. We hope to have the pleasure of serving you again in the future. Sincerely, Fred DeLaRosa, GM

Dear Donna, Thank you for taking the time to write. I am delighted to hear of the comfort you experienced with us! It was an absolute pleasure to host you, and we hope to welcome you again soon. Best, Fred DeLarosa GM

Dear Todd, We are truly sorry to hear that our hotel's location was the only positive aspect of your stay. We apologize that you were not satisfied with our beds. Please know that we are always available to address any concerns you may have. You can contact the hotel directly and we will do our best to assist you. Thank you for staying with us. Sincerely, Fred DeLaRosa, GM