Here’s a revised version of your feedback:
"The front desk lacks manners and struggles with customer service. The staff often intrudes into guests' personal matters and asks inappropriate questions. The rooms are in dire need of updating, and the phone in our room was not working. The older lady at the front desk was intrusive my kids with an horrible attitude. The overall atmosphere of the property is unwelcoming and not family-friendly. If you have kids and want to use the pool, this is not the place for you."