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Note de 10 – Excellent, d’après 93 avis sur 218." "
10 – Excellent
93
Note de 8 – Bien, d’après 75 avis sur 218." "
8 – Bien
75
Note de 6 – Acceptable, d’après 31 avis sur 218." "
6 – Acceptable
31
Note de 4 – Médiocre, d’après 16 avis sur 218." "
4 – Médiocre
16
Note de 2 – Terrible, d’après 3 avis sur 218." "
2 – Terrible
3
8,4/10
Propreté
8,6/10
Service et personnel
8,2/10
Commodités
7,8/10
État et installations de l’hébergement
7,4/10
Écoresponsabilité
Avis
8/10 – Bien
Joseph
Voyage de couple
3 oct. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Pas de commentaires
Joseph
Séjour de 1 nuit en septembre 2023
10/10 – Excellent
Deborah
Voyage en groupe
20 nov. 2021
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Parfait choix d'hôtel au coeur de Norwich
La situation au coeur de Norwich était parfaite - on peut tout visiter à pied au centre ville. Chambres tout à fait confortables, petit déjeuner à l'anglaise ("cooked breakfast") copieux avec option végane délicieuse. Salon aux canapés et fauteuils généreux, bar, spa ... tout y est pour un séjour de rêve dans cette belle ville de Norwich.
Deborah
Séjour de 1 nuit en novembre 2021
4/10 – Médiocre
Joanne
Voyage de couple
4 mai 2024
Points faibles : Propreté, état et installations de l’hébergement
Beautiful building but a lot of money for what we ended up with. The room was dirty and not well maintained. The bathroom needs a serious update. A shame because the building is beautiful but there’s clearly no money being spent on the upkeep. Won’t be coming here again.
Joanne
Séjour de 1 nuit en mai 2024
ds a répondu le 10 mai 2024
Thank you for your valuable feedback. We greatly appreciate your positive review and are delighted to hear that you share our admiration for our grade 2* listed building. We are currently undergoing extensive renovations throughout our hotel, and we look forward to showcasing these improvements during your next visit.
8/10 – Bien
Graham
Voyage en famille
2 mai 2024
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Good quality room and an excellent environment. Close to historic parts of Norwich.
Graham
Séjour de 1 nuit en avril 2024
u a répondu le 10 mai 2024
Thank you for sparing your valuable time to provide us with a review. We are delighted to hear that you had a pleasant experience with the room you were allocated and our exceptional location. We eagerly look forward to accommodating your next visit to Norwich in the near future.
4/10 – Médiocre
Dot
Voyage de couple
1 mai 2024
Points forts : Propreté, état et installations de l’hébergement
Had to hunt for receptionist for quite some time, approaching 10 mins. Found a body eventually and receptionist arrived. Very efficient check in and service after that. Bathroom v basic. Breakfast not too good. Felt that manager was trying hard but some staff perhaps needed more training.
Dot
Séjour de 1 nuit en avril 2024
. a répondu le 1 mai 2024
Thank you for providing us with your feedback. We sincerely apologize for the inconvenience caused by the absence of a staff member at the front desk during your check-in. They were occupied assisting another guest with an issue, which caused the delay. . We also apologize for the breakfast not meeting your expectations. However, we are pleased to inform you that one of our receptionists went above and beyond by personally purchasing birthday treats to make your birthday celebration more memorable. Please be assured that this is not a standard practice for all guests. We hope you will choose to stay with us again during your next visit to the city.
6/10 – Acceptable
john
Voyage de couple, Voyage en groupe
4 avr. 2024
Points forts : Propreté, service et personnel et commodités.
If is convenient.
A little tired. Bathroom needed an upgrade.
john
Séjour de 2 nuits en mars 2024
6/10 – Acceptable
john
30 mars 2024
Points forts : Propreté
It was relatively expensive and bit eccentric, a blend of stylish and unloved. Shower was tired and old. Would stay again if other options not available.
john
Séjour de 1 nuit en mars 2024
6/10 – Acceptable
lizabeth
Voyage en groupe
22 mars 2024
Points forts : Propreté, service et personnel
This was more “barebones” than it appears in photos. A bit worn, but clean and the staff was very kind and helpful.
lizabeth
Séjour de 1 nuit en mars 2024
8/10 – Bien
Matthew
Voyage d’affaires
24 févr. 2024
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Fantastic location in the centre of Norwich
Fantastic value for money hotel right in the centre of Norwich - as long as you’re staying midweek? It’s not perfect - my room was looking a little tired and that was after an upgrade. You have to expect a few minor issues but you’re supporting an independent hotel.
There is car park right in the middle of town which can be a challenge to reach. The entrance from the car park isn’t too grand and it’s a guess where the reception is.
It needs a bit of money spending on it and could do with a chef in the evening but I’m guessing they’ll get there. The staff are all very helpful and an asset to the hotel. I will be staying at St Giles again.
Matthew
Séjour de 1 nuit en février 2024
f a répondu le 27 févr. 2024
Thank you for sparing your valuable time to provide us with a review. We wholeheartedly acknowledge that our prime location is truly enviable. It brings us immense joy to know that you had a positive experience with us, and we take great pride in our team of helpful and friendly staff members.
8/10 – Bien
Kiran
20 févr. 2024
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful hotel in central Norwich!
Kiran
Séjour de 1 nuit en février 2024
c a répondu le 27 févr. 2024
Thank you for sparing your valuable time to provide us with a review. We are in complete agreement that our prime location in the city center is truly remarkable.
2/10 – Terrible
Christopher
19 févr. 2024
Points faibles : Propreté, service et personnel et confort de la chambre.
Appalling!
We stayed in the grand suite for one night.
On entering the suite there was a smell of bad drains. One of the bathrooms was locked and we were not allowed the key. The shower room had a blocked sink and the toilet seat was poor quality plastic and had to be held up by hand when using.The upholstery in the sitting room was badly stained and ripped. The furniture was of poor quality. There was damp in several areas. The bedding was flimsy. The wood flooring was unstable in places. The windows were single glazed and allowed traffic noise during the night. There were no robes or slippers. Toiletries were underwhelming.
We complained immediately and asked to see the manager or for her to contact us. We were told that was not possible and that we must contact her by email. This we did but she did not have the courtesy to reply.
Breakfast service was poor and the food average.
The hotel had an air of neglect.
We have since learned that the “St Giles House Hotel” is up for sale.
Christopher
Séjour de 1 nuit en février 2024
10/10 – Excellent
Traci
Voyage d’affaires
12 févr. 2024
Points forts : Propreté, service et personnel et confort de la chambre.
Friendly helpful staff in a great location.
Traci
Séjour de 1 nuit en février 2024
C a répondu le 19 févr. 2024
We are delighted to hear that you had a positive experience during your stay at our hotel. At our establishment, we take great pride in our friendly and attentive staff who are always ready to assist you. Moreover, our hotel is conveniently situated in the heart of Norwich, offering a fantastic location for our guests.
4/10 – Médiocre
Paul
Voyage d’affaires
9 févr. 2024
Points faibles : Propreté, confort de la chambre
Dirty bathroom and poor breakfast
Paul
Séjour de 2 nuits en février 2024
r a répondu le 27 févr. 2024
We appreciate you sharing your feedback with us. We apologize for the disappointing experience you had during your stay at our hotel.
8/10 – Bien
lode
8 févr. 2024
Points forts : Service et personnel, état et installations de l’hébergement
lode
Séjour de 1 nuit en février 2024
6/10 – Acceptable
Lloyd
8 févr. 2024
Lloyd
Séjour de 1 nuit en février 2024
8/10 – Bien
Margret
Voyage d’affaires
5 févr. 2024
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Quirky hotel
This is a quirky hotel in the middle of Norwich- the location is great.
Margret
Séjour de 2 nuits en janvier 2024
c a répondu le 6 févr. 2024
We would like to express our sincere appreciation for your review. Feedback from our guests is highly valued and we are delighted to receive it. We wholeheartedly share your sentiment, as we also have a deep affection for the location of our establishment in the heart of Norwich.
8/10 – Bien
James
Voyage d’affaires
3 févr. 2024
Points forts : Propreté, service et personnel et commodités.
Older hotel with lots of character. Quaint and cozy.
James
Séjour de 2 nuits en janvier 2024
c a répondu le 3 févr. 2024
Thank you for providing us with your feedback. We concur that our hotel possesses a remarkable charm, which is to be expected as we are a Grade 11* listed building. We look forward to the opportunity of welcoming you back for another enjoyable stay!
4/10 – Médiocre
I
Voyage d’affaires
30 janv. 2024
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Disappointing
I
Séjour de 2 nuits en janvier 2024
Chloe a répondu le 3 févr. 2024
We deeply apologize for the unsatisfactory experience you had during your stay with us. Kindly reach out to our reception via email to share your concerns, and we will ensure that they are forwarded to the appropriate departments. We sincerely hope that this incident will not deter you from considering a future visit to our establishment.
8/10 – Bien
Genki
29 janv. 2024
Points forts : Service et personnel, état et installations de l’hébergement
Genki
Séjour de 1 nuit en janvier 2024
4/10 – Médiocre
Voyageur vérifié
28 janv. 2024
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Dirty suite. Do not book
Booked a suite for £265. It was filthy. It was dark when we arrived. Had I seen the Urine stained mattress with no protector before going to bed, I would not have stayed in that room/hotel. General lack of cleaning throughout. Bathroom dirty. Blinds thick with dust. Filthy windowsills. Months of dirt. Bed was 2 mattresses together and so worn that I was rolling into the middle. £265 wow. Only positives were locality, parking. Breakfast not great. I could go on. Please see the photos. Reception staff lovely - apologies received but nothing they could do as paid for via Hotels.com. Got the impression I was one of many who’d given this feedback. Would not recommend.
Voyageur vérifié
Séjour de 1 nuit en janvier 2024
C a répondu le 3 févr. 2024
We deeply apologize for the unsatisfactory experience you had during your stay with us. We acknowledge that you have already contacted us via email regarding these concerns, and we are actively working to relay your feedback to the appropriate departments. We sincerely hope that this incident will not deter you from considering a future visit to our establishment.
8/10 – Bien
philip
26 janv. 2024
Points forts : Propreté, service et personnel et confort de la chambre.
Points faibles : État et installations de l’hébergement
philip
Séjour de 1 nuit en janvier 2024
10/10 – Excellent
Brian
24 janv. 2024
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Brian
Séjour de 2 nuits en janvier 2024
10/10 – Excellent
Patrina
22 janv. 2024
Patrina
Séjour de 1 nuit en janvier 2024
6/10 – Acceptable
Dan
21 janv. 2024
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Dan
Séjour de 1 nuit en janvier 2024
8/10 – Bien
Sarah
Voyage en famille
18 janv. 2024
Points forts : Propreté, service et personnel et commodités.
The hotel had sone lovely features, nice reception area, friendly staff, lovely bedroom, warm, and good facilities, comfortable bed and had a good nights sleep, bathroom spacious, lovely shower.
Sarah
Séjour de 1 nuit en janvier 2024
c a répondu le 3 févr. 2024
We extend our heartfelt gratitude for taking the time to leave us a review. Our establishment takes immense pride in providing exceptional service, and we are thrilled to hear that our staff members are friendly and welcoming. Your kind words are truly appreciated.
6/10 – Acceptable
Rupert, Bunwell
Voyage d’affaires
12 janv. 2024
Points faibles : Propreté, commodités et état et installations de l’hébergement.
I booked it for colleagues and they were very underwhelmed. It wasn't clean, it was cold and it was not well maintained, apparently.
Rupert
Séjour de 4 nuits en janvier 2024
c a répondu le 3 févr. 2024
We appreciate your feedback and apologize for the unfortunate experience during their stay. Regrettably, they did not communicate any concerns to us directly. However, if you reach out to our reception team via email, they will be more than willing to address your issues and ensure they are properly addressed.
8/10 – Bien
SU
1 janv. 2024
SU
Séjour de 1 nuit en décembre 2023
10/10 – Excellent
Jack
17 déc. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Jack
Séjour de 1 nuit en décembre 2023
10/10 – Excellent
Juliet
11 déc. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great hotel
Lovely hotel, friendly helpful staff, great location in the town centre
Juliet
Séjour de 1 nuit en décembre 2023
k a répondu le 27 févr. 2024
We sincerely appreciate the time you took to share your feedback with us. We completely agree that our central location is something to be coveted. It brings us great satisfaction to hear that your experience with us was positive, and we are proud to have a team of friendly and accommodating staff members.
10/10 – Excellent
T
11 déc. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
T
Séjour de 1 nuit en décembre 2023
10/10 – Excellent
David
10 déc. 2023
David
Séjour de 2 nuits en décembre 2023
10/10 – Excellent
Ann
8 déc. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely period hotel
Very beautiful unusual building, ask to see the ballroom, our room was very lovely, warm and comfortable bed. All the staff were extremely helpful, friendly and efficient happy to give recommendations for restaurants etc.
Ann
Séjour de 2 nuits en décembre 2023
lo a répondu le 27 févr. 2024
Thank you for sparing your valuable time to provide us with a review. At our establishment, we take great pride in our amiable and supportive staff, and we are delighted to learn that they assisted you by suggesting nearby dinner options. We wholeheartedly concur that the Walnut Suite is truly magnificent.
10/10 – Excellent
Simon
3 déc. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely stay close to the city centre
Simon
Séjour de 2 nuits en décembre 2023
10/10 – Excellent
Helen
2 déc. 2023
Helen
Séjour de 1 nuit en décembre 2023
10/10 – Excellent
Chris
27 nov. 2023
Chris
Séjour de 1 nuit en novembre 2023
10/10 – Excellent
Jacqui
Voyage en groupe
20 nov. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Girls weekend
perfect spot for weekend in Norwich close to all amenities, shops, theatre afternoon tea ,bars and restaurants. Lovely clean hotel with friendly helpful staff.
Jacqui
Séjour de 1 nuit en novembre 2023
d a répondu le 27 févr. 2024
We appreciate you for sharing your feedback with us. We are pleased to hear that you enjoyed your experience with us.
6/10 – Acceptable
Voyageur vérifié
Voyage en groupe
16 nov. 2023
Points forts : Confort de la chambre
Sad, expected better for the price
Appreciate the building and therefore rooms are old but the junior suite definitely needed a tidy up ie paint on the walls.
There were stains on the throw on the bed and the floor was incredibly dusty.
Voyageur vérifié
Séjour de 1 nuit en novembre 2023
10/10 – Excellent
John
29 oct. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
City Break.
The hotel was clean and comfortable. Good size room and en suite. Service was very friendly and helpful. The hotel is very conveniently located for the city centre shops, pubs and restaurants. The breakfast was excellent, a good selection on the continental and a good freshly cooked full English breakfast.
John
Séjour de 3 nuits en octobre 2023
8/10 – Bien
John
24 oct. 2023
Points forts : Propreté, service et personnel et confort de la chambre.
John
Séjour de 1 nuit en octobre 2023
8/10 – Bien
Kevin
16 oct. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Large comfortable room. Bathroom could do with a refresh, . Water stains on ceilings from leaks need to be painted over. Air con good but loud.
Kevin
Séjour de 1 nuit en octobre 2023
10/10 – Excellent
Peter
16 oct. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Peter
Séjour de 1 nuit en octobre 2023
4/10 – Médiocre
Dennis
11 oct. 2023
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Such a shame... lovely building but let down by overall scruffy state and very poor maintenance ... the bathroom was even poorer than the bedroom.
Dennis
Séjour de 1 nuit en octobre 2023
10/10 – Excellent
Sam
Voyage d’affaires
5 oct. 2023
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
This is the second time I have stayed at this beautiful hotel. It's old and steeped in history. I stayed in the 'old part' this time, which is full of features and antique furniture. I had a huge bathroom, complete with a free standing bath and enough space for at least 10 people!
The thing that is always, always great about St Giles are the staff. They just can't do enough for you from the moment you get there. All so friendly! Well worth a stay.
Sam
Séjour de 1 nuit en octobre 2023
8/10 – Bien
Faye
17 sept. 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lovely hotel, central to the town. We were seeing a comedian at the Playhouse and it was only a 10 minute walk away. Bed was comfortable and good sized shower. Breakfast was delicious.
Faye
Séjour de 1 nuit en septembre 2023
4/10 – Médiocre
ROBERT
Voyage de couple
2 sept. 2023
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Very disapointed with this hotel. Looked very promising from outside and the entrance lobby seemed quite upmarket.
Our room was awful with a horrid view of grafftied fencing. We were given a very dated and basic, disabled, bathroom. Horrible.
The bar is very dated and no atmosphere, although the barmaid was very helpful and pleasant.
Got checked out by a young lady with a moustache ! ? Bizare.
We were charged for parking !!!
We wouldn't use this hotel again.
ROBERT
Séjour de 1 nuit en septembre 2023
Reception a répondu le 4 sept. 2023
Dear Robert,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Your comments are invaluable to us as they help us improve our services for future guests.We have accessible rooms and bathrooms as we ensure to cater to a variety of our guests needs. The rooms are assigned automatically by the system, on a first come first serve basis unless otherwise requested. As such, you were given this room by chance.All areas of the hotel are currently being redecorated slowly but surely, so please bare with us until this has been completed.The parking charges are listed both online, in the car park itself and on the sign-in sheet you would have had to sign to receive your room key. This charge has been in action since 2020 and it shouldn't have been a surprise to you.Your comment on staff's appearances were unnecessary and completely inappropriate. We would love for you to see the changes St Giles House is undergoing, however this will not occur if you continue to refer to our staff in such an unacceptable manner. Kind regards,Reception
10/10 – Excellent
Jan Eirik
Voyage en groupe
22 août 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great hotel in the centre of Norwich.
Jan Eirik
Séjour de 1 nuit en août 2023
10/10 – Excellent
philip
20 août 2023
philip
Séjour de 2 nuits en août 2023
8/10 – Bien
Lesley
16 août 2023
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.