Hello Mario, Thank you for your feedback regarding your recent stay with us. We sincerely apologize for any confusion regarding our parking policy. As you mentioned, our parking charges are indeed clearly stated on our website and through the third-party booking platform. However, we understand that this may not have been communicated as clearly as it should have been, and for that, we are truly sorry. Once again, we apologize for any inconvenience this may have caused and hope to have the opportunity to welcome you back for a more seamless experience.

Hello Stephane, thank you for your feedback. We are sorry for any kind of inconveniences caused, but we do not pre assign any room number prior to check in for any guests, so housekeeping or front desk would never know how many people are going to the room. We have no problem in providing extra towels or blankets or pillows to any of the rooms on requests, after check in. And no! our pool hours are from 8am till 10pm, and these timing are fixed. Every amenities was mentioned on the website including the fridge and parking, the room type you booked was a standard room and none of our standard room comes with a fridge nor microwave oven. We do apologize for the inconveniences but these are just misunderstandings and if you could talk with the front desk, we would try our level best to make our guests feel comfortable. We wish to see you again in future, thank you

Hello Madj, thank you for the feedback, We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

We appreciate your feedback. We're sorry for the issues you experienced. We'll address the cleanliness of the sheets with our housekeeping team, work on improving the wifi in the rooms, and promptly fix the shower faucet. Your input is valuable, and we hope you'll give us another chance to provide a better experience. Thank you for choosing us, and we look forward to seeing you again.

Hi there! thank you for your feedback and we apologize for the misunderstanding. However it is mentioned on our website that parking is an additional fee of 20 + tax per night. Again, we apologize for any inconvenience. We look forward to seeing you again in the future. Best regards.

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

Hello Daniel, thank you for leaving a feedback with us, we are glad to know that you enjoyed stay with us, hope to see you again. Thank you,

Hello Raphel, thank you for the feedback, we hope to see you again. Best regards.

We are sorry for the negative experience. Thanks for the feedback. We hope to see you again. Thank you

We apologize for your negative experience.

Good evening Janie :Thank you for your recent feedback regarding your stay. We will certainly look in to your comments and look for solutions to your recommendations. Best regards,

thank you for your feedback it is greatly appreciated we are glad that you enjoyed your stay with us

hi there thank you for staying with us and sorry for the inconvenience of the room not having a fridge as not all rooms come with fridges especially the standard rooms. as for the parking charges every hotel in the city charges for parking and we are on the lower end of the spectrum for the parking charges. thank you

Hello Nadia, thank you for your feedback, we are glad that you liked the stay with us. We do apologize if any inconvenience caused and will make sure everything is fixed within your next visit and will make sure that it will be a 10/10 experience. Thank you

Hello Bilel, thank you for the feedback, we do apologize for the inconvenience caused. We will try our level best to fix all the issues, if it is reported. We are extremely sorry for the problems. But we don't have any hidden fees, everything is already mentioned on website including the facility fees which is not covered by Expedia and all guests should pay at hotel. we are sorry and please do not let this experience deter you from making new reservations with us in the future. Thank you

Hello Hugo, thank you for your feedback, we are sorry to hear that you had such experience which you was not expecting, and this is not the service we wanted to give you as well. We do apologize for the inconvenience caused, please do not let this experience deter you from making new reservations with us in the future, we will make sure that will be a 5/5 experience. Thank you.

Hello Guillaume, thank you for leaving feedback, we are glad that you liked your stay with us. Hope to see you in the future too. Thank you

hi there we are sorry that your stay with us was not what you were expecting at all all our additional charges are stated on the third party websites as well we do tell you upon checking in... as for the pool we do apologize however we do maintain all levels throughout the day... thank you for your feedback it is greatly appreciated

Hello Marie-France, thank you for your feedback, we are glad that you liked your stay with us. We do apologize for the inconvenience caused. However about the amenities, it was already mentioned in the website that you can always request for a fridge which we can bring it up to your room for additional $10 and there is ice machines on 3rd and 5th floors as well. Hope to see you in the future. Thank you.

thank you for staying with us your feedback is greatly appreciated and we are glad you enjoyed your stay with us

Hello Steve, thank you so much for the review, we are glad and hope to see you in the future too. Thank you

Hello Mathieu, thank you for the review, we are glad that you liked your t stay with us, hope to see you in the future too. Thank you

Hello Florence, thank you for the feedback, we hope you enjoyed our stay, will make sure it will be a 10/10 experience next time, hope to see in future. Thank you

hi there we do apologize that there were debris from the previous guests but we are glad that you enjoyed your stay non the less. thank you for your feedback it is greatly appreciated

hi there we do apologize if our staff was not very nice to you that is not acceptable at all. The $30 that was charged to your credit card was not just for the parking it is also for the facility fee of the hotel for a grand total of $29.36 this is also stated on the website for both third party and ours and we also tell the guest upon check in what is required by the guest to pay at the hotel. thank you

we thank you for staying with us your feedback is greatly appreciated glad you enjoyed your stay

Hello Marie, thank you for leaving a feedback, and we are glad that you liked the stay with us except some facility issues. We do regularly clean and check the pH of the water in the pool everyday. But really sorry if any inconvenience caused. Hope to se you in the future too. Thank you.

hello Pascal, thank you for leaving a feedback, and we do apologize for the inconvenience caused and will make sure everything is good with your next stay. Please don't let this experience deter you from making new reservations with us in the future. Thank you

Hello Isabelle, thank you for leaving the feedback, we do really apologize for the inconvenience caused. We do our level best to fix the issue and make sure every guests are enjoying there stay since there are agents 24 hours at front desk. Please do not let this experience deter you from making new reservations with us in future. Thank you.

thank you for staying with us we are glad that you enjoyed your stay

Hello Sarah, thank you for the feedback, we do apologize for the inconvenience. Due to the covid restrictions, no housekeeping agents go to the rooms for any services unless its an emergency. But we provide new sets of towels, sheets, or whatever the guests needed and they also clears the garbage in the room if you're requesting. And about the parking charges, it was already mentioned on the website including the charges. Please do not let this experience deter you from making new reservations with us again. Hope to see you in future too. Thank you

Thanks for the feedback! We hope next time we can make it a 10/10 experience.

thank you for staying with us your feedback is greatly appreciated we are sorry your stay was not more enjoyable but glad you had a good time with us

Hello Arianne, thank you for leaving a review. Sorry for any inconvenience caused. Due to the covid protocol once you checked in to the room, no one will come to your room for any service unless its an emergency. But still we provide new sets of towels, sheets or whatever the guests need and they also clears the garages as well, if you're requesting for it. We do rally apologize for the inconvenience caused. Please do not let this experience deter you from making new reservations with us again in future. Thank you

Thank you, glad you enjoyed your stay!

thank you for staying with us we appreciate your feedback

thank you for staying with us and we appreciate your feedback thanks front desk

we appreciate your feedback and glad you enjoyed your stay, we do apologize there were other charges but they are stated on the expedia website that the hotel does charge for a facility fee and for parking as well we do tell all our guest upon checking in. thank you ramada front desk

We are so happy you enjoyed our staff! We strive to provide the best service and your feedback helps us understand the kind of services our guests appreciate.

Thanks Aurelie, we are so happy that you had a good stay. We hope that you stay again soon and hope that your next stay will be even better.