Title: Palace Inn & Suites - Newport News/Jefferson Ave - Latest Reviews, Deals & Photos 2026 - Expedia.ca

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# Palace Inn & Suites - Newport News/Jefferson Ave

Motel in Newport News with free parking

## Photo gallery for Palace Inn & Suites - Newport News/Jefferson Ave

![Private kitchen - Palace Inn & Suites - Newport News/Jefferson Ave (Newport News)](https://images.trvl-media.com/lodging/29000000/28930000/28928700/28928698/a306d231.jpg?impolicy=resizecrop&rw=598&ra=fit)

![Front of property - Palace Inn & Suites - Newport News/Jefferson Ave (Newport News)](https://images.trvl-media.com/lodging/29000000/28930000/28928700/28928698/aaef38f2.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Traditional Studio Suite, 1 King Bed - Palace Inn & Suites - Newport News/Jefferson Ave (Newport News)](https://images.trvl-media.com/lodging/29000000/28930000/28928700/28928698/d17a6a2d.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Traditional Double Room, 2 Queen Beds | Bathroom - Palace Inn & Suites - Newport News/Jefferson Ave (Newport News)](https://images.trvl-media.com/lodging/29000000/28930000/28928700/28928698/e7d85727.jpg?impolicy=resizecrop&rw=297&ra=fit)

![Traditional Double or Twin Room, 2 Double Beds - Palace Inn & Suites - Newport News/Jefferson Ave (Newport News)](https://images.trvl-media.com/lodging/29000000/28930000/28928700/28928698/51657c15.jpg?impolicy=resizecrop&rw=297&ra=fit)

- Overview
- Rooms
- Location
- Policies

Palace Inn & Suites on Jefferson Ave offers a quiet garden setting in Brentwood. Guests enjoy in-room WiFi and outdoor spaces with barbecue facilities. The hotel provides practical amenities like express check-out and free self-parking.

## Reviews

4.8

## Popular amenities

- Housekeeping
- 24/7 front desk
- Air conditioning
- Parking included
- Free WiFi

## Room options

### Check availability for these dates

Tonight

[Dec. 12 - Dec. 13](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-13&selected=28928698&PinnedHotelID=28928698&HadPinnedHotel=true&regionId=-1&adults=2)

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Tomorrow

[Dec. 13 - Dec. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-12-13&endDate=2025-12-14&selected=28928698&PinnedHotelID=28928698&HadPinnedHotel=true&regionId=-1&adults=2)

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This weekend

[Dec. 12 - Dec. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=28928698&PinnedHotelID=28928698&HadPinnedHotel=true&regionId=-1&adults=2)

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Next weekend

[Dec. 19 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=28928698&PinnedHotelID=28928698&HadPinnedHotel=true&regionId=-1&adults=2)

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All rooms

2 beds

1 bed

Showing 4 of 4 rooms

### View all photos for Traditional Double Room, 2 Queen Beds, Accessible, Non Smoking

![Private kitchenette](https://images.trvl-media.com/lodging/29000000/28930000/28928700/28928698/301412de.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Traditional Double Room, 2 Queen Beds, Accessible, Non Smoking

### Highlights

Separate dining area

Individually furnished

Air conditioning

Heating

TV

Blackout drapes/curtains

Private bathroom

Shower/tub combination

- 380 sq ft
- Sleeps 4
- 2 Queen Beds

### View all photos for Traditional Double Room, 2 Queen Beds

![Private kitchenette](https://images.trvl-media.com/lodging/29000000/28930000/28928700/28928698/301412de.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Traditional Double Room, 2 Queen Beds

### Highlights

Separate dining area

Individually furnished

Air conditioning

Heating

TV

Blackout drapes/curtains

Private bathroom

Shower/tub combination

- 380 sq ft
- Sleeps 4
- 2 Queen Beds

### View all photos for Traditional Studio Suite, 1 King Bed

![Private kitchenette](https://images.trvl-media.com/lodging/29000000/28930000/28928700/28928698/301412de.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Traditional Studio Suite, 1 King Bed

### Highlights

Separate dining area

Individually furnished

Air conditioning

Heating

TV

Blackout drapes/curtains

Private bathroom

Shower/tub combination

- 300 sq ft
- Sleeps 3
- 1 King Bed

### View all photos for Traditional Double or Twin Room, 2 Double Beds

![Private kitchenette](https://images.trvl-media.com/lodging/29000000/28930000/28928700/28928698/301412de.jpg?impolicy=fcrop&w=1200&h=800&quality=medium)

### Traditional Double or Twin Room, 2 Double Beds

### Highlights

Separate dining area

Individually furnished

Air conditioning

Heating

TV

Blackout drapes/curtains

Private bathroom

Shower/tub combination

- 380 sq ft
- Sleeps 4
- 2 Double Beds

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## About the area

![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C37.04890%2C-76.45943&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=TAojqip8hhIG2QnOOJXTcugAxm0=)

10608 Jefferson Ave, Newport News, VA, 23601

#### What's nearby

- Riverside Medical Center \- 5 min drive \- 5.1 km
- Huntington Park \- 5 min drive \- 4.0 km
- Christopher Newport University \- 6 min drive \- 5.7 km
- Virginia Living Museum \- 6 min drive \- 5.1 km
- Huntington Beach \- 6 min drive \- 5.7 km

#### Getting around

- Newport News Station - 5 min drive
- Newport News - Williamsburg Intl. Airport (PHF) - 15 min drive

#### Restaurants

- ‪Wawa - ‬16 min walk
- ‪Captain D's - ‬12 min walk
- ‪Farmer’s Table of Newport News - ‬4 min drive
- ‪Gus's Hot Dog King - ‬4 min walk
- ‪Crown Fried Chicken - ‬15 min walk

## About this property

### Palace Inn & Suites - Newport News/Jefferson Ave

Motel located in Brentwood

 Palace Inn & Suites - Newport News/Jefferson Ave provides a garden and more. Stay connected with free in-room WiFi. 

Additional perks include:

- Free self parking
- Express check-out, smoke-free premises, and barbecue grills
- A 24-hour front desk

Room features

All guestrooms are individually furnished, and offer comforts such as air conditioning and separate dining areas, in addition to thoughtful touches like free WiFi. 

Extra amenities include: 

- Bathrooms with shower/tub combinations
- Separate dining areas, heating, and daily housekeeping

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## Property amenities

### Internet

- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi

### Parking and transportation

- Free self parking on site
- Wheelchair-accessible parking available

### Family friendly

- Living room
- Separate in-room dining area

### Conveniences

- 24-hour front desk

### Guest services

- Housekeeping (daily)

### Outdoors

- Barbecue grill
- Garden

### Accessibility

- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- No elevator
- Wheelchair accessibility
- Wheelchair-accessible parking

### More

- Smoking not allowed

## Room amenities

### Bedroom

- Bedsheets provided
- Blackout drapes

### Bathroom

- Private bathroom
- Shower/bathtub combination
- Towels provided

### Entertainment

- TV

### Food and drink

- Separate dining area

### More

- Air conditioning
- Desk
- Free local calls
- Heating
- Individual furnishings
- Iron/ironing board on request
- Living room
- Phone

## Policies

### Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 21 

### Check-out

Check-out before 11 AM

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

### Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

### Access methods

Staffed front desk

### Pets

Pets not allowed (service animals welcome)

### Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

### Property payment types

## Important information

### Optional extras

- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. 

### You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards

Safety features at this property include a smoke detector

### We should mention

This property does not have elevators

### Property is also known as

Brentwood Suites Motel Newport News

Brentwood Suites Newport News

Brentwood Suites

Palace Inn Suites

Palace Inn & Suites - Newport News/Jefferson Ave Motel

Palace Inn & Suites - Newport News/Jefferson Ave Newport News

## Frequently asked questions

### Is Palace Inn & Suites - Newport News/Jefferson Ave pet-friendly?

### How much does it cost to stay at Palace Inn & Suites - Newport News/Jefferson Ave?

### How much is parking?

### What time is check-in at Palace Inn & Suites - Newport News/Jefferson Ave?

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## Reviews

## Palace Inn & Suites - Newport News/Jefferson Ave Reviews

4.8

All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines)

### 4.6

Cleanliness

### 6.4

Location

### 5.8

Staff & service

### 2.6

Eco-friendliness

### 4.6

Property conditions & facilities

10 - Excellent

6

8 - Good

10

6 - Okay

5

4 - Poor

7

2 - Terrible

25

## Reviews

### 2/10 Terrible

#### Travis

Jan 19, 2025

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

The people at the front desk were very polite and helpful plus nice I don’t blame them for the lack of respect that the people who work and stay there have for the property I would clean house and then clean up 

##### Travis

Stayed 1 night in Jan 2025

### 2/10 Terrible

#### 6k

Jun 17, 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Absolutely disgusting place, crack heads, homeless prostitutes kingdom. Wouldn’t recommend unless you genuinely CANNOT find anything else

##### 6k

Stayed 1 night in Jun 2024

### 4/10 Poor

#### Daniel

Jul 28, 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is in VERY poor condition. I have many pictures (time coded) of holes in the walls when I checked in, absent refrigerator which was pictured in the original add, very poor cleanliness. The entrance to the lot has 2 very deep pot holes which have had no attention for a very long time. The wifi does not stay connected for more than 5 minutes between drop outs and has no security when connected. I am very surprised that Expedia lists this property on their site.

![Large hole in bedroom wall](https://a.travel-assets.com/ugc/hotel-reviews/359e196c-3820-4879-87ba-32595c3197ff-1753719857731.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

![Trim panel broken loose from oven door](https://a.travel-assets.com/ugc/hotel-reviews/4b62a17a-fb51-4b84-bce9-75f1e94e9311-1753719858886.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

![Floor trim torn loose from wall and left laying on floor](https://a.travel-assets.com/ugc/hotel-reviews/7388e518-96b7-4040-98d5-09fa65c9e7f8-1753719858884.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

![Age decay around toilet walls](https://a.travel-assets.com/ugc/hotel-reviews/e015522c-7503-4b02-9b4b-caeb03aaf8d0-1753719858449.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

##### Daniel

Stayed 2 nights in Jul 2025

### 2/10 Terrible

#### Kaushik

Jul 6, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Bedbugs and dirty bathroom with no shower head

##### Kaushik

Stayed 2 nights in Jul 2024

### 4/10 Poor

#### Jimmey

Oct 15, 2023

Disliked: Staff & service, amenities, property conditions & facilities

poorly maintained and staffed

##### Jimmey

Stayed 1 night in Oct 2023

### 2/10 Terrible

#### Josue

May 18, 2025

Disliked: Cleanliness, amenities, property conditions & facilities

Room was horrible the walls was dirty tv did not work dressers was missing knobs there was a lamp with no cord the fridge was painted with house paint terrible 

##### Josue

Stayed 1 night in May 2025

### 4/10 Poor

#### Miles

Oct 22, 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

Let this be a last resort. No other options. 

##### Miles

Stayed 1 night in Oct 2023

### 2/10 Terrible

#### Benjamin

May 28, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

#### Condemned Property DO NOT STAY

Hotel has condemned by the city notice on front door. Extremely dirty, broken fridge, and caked spill in freezer. Unsafe, extremely dirty, and unsafe. 

##### Benjamin

Stayed 4 nights in May 2024

### 2/10 Terrible

#### Verified traveller

Nov 28, 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

#### Not a Palace or pleasant stay

The property manager has terrible customer service. Rooms are not what is advertised. Half of the stove works, bathroom and room is in need of cosmetic repairs. Pest control also needed!

![](https://a.travel-assets.com/ugc/hotel-reviews/CEDF0A1888E9D06BD6AE8A389A0014A602FBA5681701253833326.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

![](https://a.travel-assets.com/ugc/hotel-reviews/14D9ED42D13E6D7C484F124CEA7C54564DB90F991701253837588.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

![](https://a.travel-assets.com/ugc/hotel-reviews/C0B60C6A2EAD13A859B430FA4A7FE0EA32DB5F441701253840140.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

![](https://a.travel-assets.com/ugc/hotel-reviews/405F6C3B147C53147DDF66E8CB7FB9653630BB7E1701253820044.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high)

##### Verified traveller

Stayed 7 nights in Nov 2023

### 2/10 Terrible

#### Anthony

Dec 17, 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Room was filthy. No rags or towels. No one at ftont desk. Wifi didnt work. Heat didnt work.

##### Anthony

Stayed 1 night in Dec 2023

### 2/10 Terrible

#### Hakima

Apr 7, 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

#### TERRIBLE 

The conditions of the room was terrible. It was not clean. It was stuff left from the last person who stayed in the room. The sheets were not clean. They had stains on them. My daughter had to shower in shoes because the bathroom was so filthy. After complaining to the front desk she responded with “what’s the problem? What do you want me to do?” They refused to move us to a cleaner room so the very next morning we checked out. The customer service is terrible. The last yells and refuses to help with any issues. There was a couple outside our door who got in a fight and i was scared because i don’t know this area and didn’t know if it would turn more violent and i have my 2 kids in the room. The overall experience was terrible. I would never recommend this space and i will never stay here again. 

##### Hakima

Stayed 2 nights in Apr 2024

### 10/10 Excellent

#### Ayesha

Nov 20, 2025

Awesome

##### Ayesha

Stayed 1 night in Nov 2025

### 8/10 Good

#### Tarsha

Aug 11, 2024

Disliked: Property conditions & facilities

Decent

##### Tarsha

Stayed 4 nights in Jul 2024

### 2/10 Terrible

#### Josue

Jun 29, 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Complicado no puedes quedarte en ese lugar 

##### Josue

Stayed 1 night in Jun 2024

### 2/10 Terrible

#### Manuel

Jun 2, 2024

Muy mal ese hotel reservamos un cuarto de king side para no fumadores y nos dieron un cuarto de doble cama olia muy mal a sigarro todo sucio encontramos ratas y pedimos el reembolso y no quisieron no les recomiendo ese hotel muy mal 

##### Manuel

Stayed 1 night in May 2024

### 4/10 Poor

#### Angelica

Jul 8, 2021

Disliked: Cleanliness, property conditions & facilities, room comfort

The smell was horrible , everything was old , sticky floor, hole in the wall and also a lot of sparkle spots 

##### Angelica

Stayed 2 nights in Jul 2021

### 2/10 Terrible

#### William

Jul 5, 2021

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The place was horrible. It was so consumed by Tabasco smoke I couldn’t stay even in the “smoke free rooms”

##### William

Stayed 1 night in Jul 2021

### 8/10 Good

#### Brittany

Aug 19, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It is to inform that we are going out for dinner tonight,

##### Brittany

Stayed 1 night in Jun 2020

### 8/10 Good

#### Verified traveller

Jan 24, 2020

Liked: Cleanliness, staff & service, amenities

The property was fine. I just didn’t like the fact people were just standing around like it was an apartment complex. I asked were there apartments close because of the people hanging out on the stairway and parking lot.

##### Verified traveller

Stayed 1 night in Jan 2020

### 2/10 Terrible

#### Verified traveller

Nov 15, 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

#### Never again

Never got to see the inside of room because the one I booked 3 months prior wasn’t even available. Drove 6 hours to be told at 4 they were cleaning it. Check in is 2\. Finally at 6 I realized they didn’t even have a room and no one told me. The area is awful and this was extremely disappointing. Guess there is a first for everything.

##### Verified traveller

Stayed 2 nights in Nov 2019

### 2/10 Terrible

#### William

Oct 10, 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

#### Worst hotel we ever stayed in. 

DON'T STAY HERE. The pictures are NOT accurate. This is the most misleading listing we have ever stayed in. The floors were slimy, as if they hadn't cleaned the mop water in weeks. Not exaggerating your shoes would slide while standing. We booked a king bed and got two full size that my feet hung off of. The furniture is covered in stains, the fridge doesn't work, half the bulbs were out, the floor was tearing up in places, the wall had been damaged several times and fixed and painted over with a totally different color paint, the list goes on and on. There were locals which looked to be living here permanently and ppl coming in and out non stop and watching us to see what room we were going to and when we left. We took our luggage with us everywhere because we didn't feel safe leaving it. Even the man working there seemed to be more buddies with the locals and no management was anywhere so we were uncomfortable complaining even. This property shouldn't even be a hotels.com partner. 

##### William

Stayed 3 nights in Oct 2019

### 6/10 Okay

#### Zac, Wichita 

Sep 3, 2019

Disliked: Cleanliness, amenities, property conditions & facilities

They canceled my room even after I talked to them about showing up late... they gave me a smaller room and it it smelled terrible. Toilet handle was broken and so was the bathroom door 

##### Zac

Stayed 3 nights in Aug 2019

### 10/10 Excellent

#### elry

Jul 5, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

#### Nice hideaway in Hampton VA

The room was very tidy. Everything was in order restaurants and shopping are also in the immediate area. It really was better than expected 

##### elry

Stayed 2 nights in Jul 2019

### 8/10 Good

#### andrew

Jul 1, 2019

Liked: Cleanliness, staff & service, room comfort

#### Not horrible

Needed a quick place to stay rooms look amazing from pics but pretty deceiving when u get un them kinda tore up and in the ghetto

##### andrew

Stayed 1 night in Jun 2019

### 4/10 Poor

#### Kristie

Jun 29, 2019

Disliked: Cleanliness, property conditions & facilities, room comfort

#### Cannot possibly recommend

 Let me start by saying this property should be rated a one star. While there appears to have been some “upgrade“ like a new stove this sweet style motel for what it’s worth has a lot of negative‘s. I will say the only positive was the price because I had to take my daughter to a college orientation and the other places for much pricier but you get what you pay for. From the start the check-in looked like a Bank service stall with the bullet proof glass and you slide your credit card through… There were shady character smoking outside and the entire motel smellEd. The service clerk while he was cordial had extremely long fingernails for a male and did not look cat it was kind of creepy and my teen daughter was terrified. They don’t offer ice and soda vending machines are outside. For a sweet they had an oven microwave and fridge raider which wasn’t even plugged in so it took an entire day to even get cold. The freezer part didn’t even work. There were no utensils or pots or pans so not sure how they expected you to use any of the equipment. There was not one picture on the wall it looks like a prison cell. Bedding was old and the TV was in the living room portion and you couldn’t even see it from the beds. Everything needs upgrading in here. The only thing it was the stove and the flooring. I was extremely nervous staying here as people were outside smoking and talking and late into the evening. The neighborhood itself is not good as well it was very sketchy. 

##### Kristie

Stayed 2 nights in Jun 2019

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