Title: Jesmond Dene House - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Jesmond Dene House Hotel in Newcastle-upon-Tyne with a 24-hour front desk and a restaurant ![Exterior](https://images.trvl-media.com/lodging/2000000/1400000/1395300/1395210/0187ae95.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/2000000/1400000/1395300/1395210/6e90402b.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; local cuisine, garden views ](https://images.trvl-media.com/lodging/2000000/1400000/1395300/1395210/378fa966.jpg?impolicy=resizecrop&rw=297&ra=fit) ![The Noble Suite](https://images.trvl-media.com/lodging/2000000/1400000/1395300/1395210/7bd9fc95.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Room](https://images.trvl-media.com/lodging/2000000/1400000/1395300/1395210/9ce861ef.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Jesmond Dene House offers a tranquil escape in Jesmond. Enjoy garden-view meals at the on-site restaurant Fern, then unwind by the lobby fireplace. Amenities include dry cleaning/laundry services, luggage storage, and free in-room WiFi. 9.4 Exceptional ## Popular amenities - - - - Bar - Room service - 24/7 front desk ## Room options ### Check availability for these dates Tonight [Nov. 1 - Nov. 2](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=1395210&PinnedHotelID=1395210&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-01&endDate=2025-11-02&selected=1395210&PinnedHotelID=1395210&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 2 - Nov. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=1395210&PinnedHotelID=1395210&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=1395210&PinnedHotelID=1395210&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1395210&PinnedHotelID=1395210&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=1395210&PinnedHotelID=1395210&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=1395210&PinnedHotelID=1395210&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=1395210&PinnedHotelID=1395210&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 9 of 9 rooms ![Classic Double Room](https://images.trvl-media.com/lodging/2000000/1400000/1395300/1395210/6fc9b836.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Classic Double Room 8.4 Very good 8 reviews ### Highlights Individually furnished Individually decorated Heating Refrigerator Flat-screen TV Hypo-allergenic bedding Portable fan Egyptian cotton linens - 194 sq ft - Sleeps 2 - 1 Double Bed ![Superior Room](https://images.trvl-media.com/lodging/2000000/1400000/1395300/1395210/b3eb83e4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Room 9.6 Exceptional 5 reviews ### Highlights Individually furnished Individually decorated Heating Free cribs/infant beds Refrigerator Flat-screen TV Hypo-allergenic bedding Portable fan - 301 sq ft - Sleeps 3 - 1 Queen Bed ![Deluxe Room](https://images.trvl-media.com/lodging/2000000/1400000/1395300/1395210/c2d57f98.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 10.0 Exceptional 4 reviews ### Highlights Individually furnished Individually decorated Heating Free cribs/infant beds Refrigerator Flat-screen TV Hypo-allergenic bedding Portable fan - 280 sq ft - Sleeps 3 - 1 Queen Bed ![Junior Suite](https://images.trvl-media.com/lodging/2000000/1400000/1395300/1395210/e579da42.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 8.8 Excellent 6 reviews ### Highlights Separate sitting area Individually furnished Individually decorated Heating Free cribs/infant beds Refrigerator Flat-screen TV Hypo-allergenic bedding - 420 sq ft - Sleeps 3 - 1 King Bed ![The Noble Suite](https://images.trvl-media.com/lodging/2000000/1400000/1395300/1395210/53d66d62.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### The Noble Suite ### Highlights Individually furnished Individually decorated Heating Free cribs/infant beds Refrigerator Flat-screen TV Hypo-allergenic bedding Egyptian cotton linens - 194 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ![The Apartment](https://images.trvl-media.com/lodging/2000000/1400000/1395300/1395210/e1486396.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### The Apartment ### Highlights Individually furnished Individually decorated Heating Free cribs/infant beds Refrigerator Flat-screen TV Hypo-allergenic bedding Egyptian cotton linens - 194 sq ft - 1 bedroom - Sleeps 3 - 1 Double Bed ### Family Suite, 1 King Bed with Sofa bed ### Highlights Individually furnished Individually decorated Heating Free rollaway/extra beds Free cribs/infant beds Refrigerator Flat-screen TV Hypo-allergenic bedding - 1 bedroom - Sleeps 5 - 1 King Bed and 1 King Sofa Bed ### Double Room, Roll-in Shower ### Highlights Individually furnished Individually decorated Heating Refrigerator Flat-screen TV Hypo-allergenic bedding Portable fan Egyptian cotton linens - Sleeps 2 - 1 King Bed ![Garden Suite with Hot Tub | Terrace/patio](https://images.trvl-media.com/lodging/2000000/1400000/1395300/1395210/bb367f55.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Garden Suite with Hot Tub ### Highlights Furnished patio Individually furnished Individually decorated Private outdoor hot tub Heating Free rollaway/extra beds Free cribs/infant beds Refrigerator - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNewcastle-Upon-Tyne-Hotels-Jesmond-Dene-House.h1395210.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNewcastle-Upon-Tyne-Hotels-Jesmond-Dene-House.h1395210.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C54.99868%2C-1.60445&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=EP7blplhHE5jWskcxXlH7nR5RR8=) Jesmond Dene Road, Newcastle-upon-Tyne, England, NE2 2EY #### What's nearby - Freeman Hospital - 11 min walk - 1.0 km - University of Newcastle-upon-Tyne - 3 min drive - 2.3 km - Northumbria University - 3 min drive - 2.7 km - Quayside - 4 min drive - 4.3 km - St. James' Park - 5 min drive - 3.6 km #### Getting around - Manors Station - 4 min drive - Ilford Road Station - 8 min walk - Newcastle Intl. Airport (NCL) - 19 min drive #### Restaurants - ‪The Brandling Villa - ‬16 min walk - ‪The Lonsdale - ‬11 min walk - ‪Starbucks - ‬10 min walk - ‪Osbornes - ‬13 min walk - ‪Spy - ‬15 min walk ## About this property ### Jesmond Dene House Upscale hotel near St. James' Park A terrace, a garden, and a library are just a few of the amenities provided at Jesmond Dene House. The on-site local cuisine restaurant, Fern, offers breakfast, lunch, dinner, and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a fireplace in the lobby. Other perks at this hotel include: - Free self parking - Cooked-to-order breakfast (surcharge), an elevator, and meeting rooms - Newspapers in the lobby, a 24-hour front desk, and wedding services - Guest reviews speak highly of the helpful staff, first-rate property condition, and location Room features All guestrooms are individually furnished, and include comforts such as bathrobes, in addition to perks like free WiFi and safes. More amenities include: - Heating and portable fans - Hypo-allergenic bedding and Egyptian cotton sheets - Bathrooms with designer toiletries and shower/tub combinations - Flat-screen TVs with premium channels - Refrigerators, electric kettles, and daily housekeeping ## Similar properties ![Junior Suite with View | Water view](https://images.trvl-media.com/lodging/110000000/109440000/109434900/109434898/133bf875.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Dakota Newcastle Quayside - Free WiFi - Restaurant - Air conditioning - Gym 9.8 Exceptional 235 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-15&endDate=2025-11-16&selected=109434898&PinnedHotelID=109434898&HadPinnedHotel=true®ionId=-1&adults=2) ![Terrace/patio](https://images.trvl-media.com/lodging/8000000/7730000/7728500/7728462/3829f09c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel du Vin & Bistro Newcastle Ouseburn - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 901 reviews CA $141 CA $170 total includes taxes & fees Nov 9 - Nov 10 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-09&endDate=2025-11-10&selected=7728462&PinnedHotelID=7728462&HadPinnedHotel=true®ionId=-1&adults=2) ![Cocktail bar](https://images.trvl-media.com/lodging/8000000/7740000/7734000/7733906/3610c1bf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Malmaison Newcastle Quayside - Spa - Pet-friendly - Free WiFi - Restaurant 9.0 Wonderful 1,021 reviews CA $149 CA $179 total includes taxes & fees Nov 2 - Nov 3 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-02&endDate=2025-11-03&selected=7733906&PinnedHotelID=7733906&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; 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GBP 21 per person - A bar/lounge - A restaurant ### Restaurants on site - Fern ### Things to do - Library ### Family friendly - In-room refrigerator - Laundry facilities ### Conveniences - 24-hour front desk - Laundry facilities - Luggage storage - Newspapers in lobby - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Meeting rooms ### Outdoors - Garden - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair-accessible parking - Wheelchair-accessible path of travel ### More - Banquet hall - Built in 2005 - Fireplace in lobby - Smoking not allowed ## Room amenities ### Bedroom - Egyptian cotton sheets - Hypo-allergenic bedding ### Bathroom - Bathrobes - Designer toiletries - Hair dryer - Private bathroom - Shower/bathtub combination - Slippers - Towels provided ### Entertainment - Flat-screen TV with premium digital channels ### Food and drink - Coffee/tea maker - Electric kettle - Free bottled water - Limited room service - Minibar - Refrigerator ### More - Desk - Heating - Individual decor - Individual furnishings - Iron/ironing board - Portable fan - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 10 PM Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 11:00 AM Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation ### Renovations and closures The following facilities are closed on Monday, Tuesday, and Sunday: - Dining venue(s) ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for GBP 30.0 per night ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: GBP 70.00 per night We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: approximately GBP 21.00 per person - Late check-out is available for a fee (subject to availability) - Rollaway bed fee: GBP 30.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### Property is also known as Dene House Hotel Dene House Jesmond Dene Jesmond Jesmond Dene Hotel Jesmond Dene House Jesmond Dene House Hotel Jesmond Dene House Hotel Newcastle-upon-Tyne Jesmond Dene House Newcastle-upon-Tyne Jesmond House Jesmond House Hotel Jesmond Dene House Hotel Jesmond Dene House Newcastle-upon-Tyne Jesmond Dene House Hotel Newcastle-upon-Tyne ## Frequently asked questions ### Is Jesmond Dene House pet-friendly? > No, pets are not allowed at this property. ### How much does it cost to stay at Jesmond Dene House? > As of Nov 1, 2025, prices found for a 1-night stay for 2 adults at Jesmond Dene House on Nov 2, 2025 start from CA $170.26, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Newcastle-Upon-Tyne-Hotels-Jesmond-Dene-House.h1395210.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at Jesmond Dene House? > Self parking is free at this property. ### What time is check-in at Jesmond Dene House? > Check-in start time: 3 PM; Check-in end time: 10 PM. Late check-in is available during limited hours. ### What time is check-out at Jesmond Dene House? > Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability). ### Where is Jesmond Dene House located? > Located in Jesmond, this hotel is within a 15-minute walk of Jesmond Dene Park and Freeman Hospital. Jesmond Cricket Ground and Exhibition Park are also within 1 mi (2 km). Ilford Road Station is 8 minutes by foot and West Jesmond Station is 14 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Jesmond Dene House Reviews 9.4 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.6 Cleanliness ### 9.4 Location ### 9.4 Staff & service ### 8.6 Eco-friendliness ### 9.4 Property conditions & facilities 10 - Excellent 432 8 - Good 114 6 - Okay 21 4 - Poor 12 2 - Terrible 7 ### 8/10 Good #### Lara Sep 6, 2025 Liked: Cleanliness, staff & service Lovely hotel and very close to the city centre so perfect for those on foot ##### Lara Stayed 2 nights in Sep 2025 ### 10/10 Excellent #### Garry May 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely uniquely styled property we will be back ##### Garry Stayed 1 night in May 2025 ### 10/10 Excellent #### David Feb 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely hotel, nice character. Staff excellent and facilities all good. Will definitely stay again ##### David Stayed 1 night in Feb 2025 ### 10/10 Excellent #### Mark Oct 27, 2024 Liked: Amenities Lovely hotel, very pleasant staff thoroughly enjoyable stay thank you ##### Mark Stayed 1 night in Oct 2024 ### 10/10 Excellent #### Shaun Jun 19, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Lovely hotel excellent room friendly staff ##### Shaun Stayed 1 night in Jun 2023 ### 10/10 Excellent #### Sarah Jan 26, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The service was outstanding at reception and we got our room early which was really appreciated. Lovely lounge areas for sitting and a nice bar area too. Cocktail of the week was delicious and breakfast was great. Bed was extremely comfortable. Beautiful surrounding area and fairly handy location if you like a bit of a walk. ##### Sarah Stayed 1 night in Jan 2025 ### 10/10 Excellent #### Geoffrey Apr 20, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Quiet location, nice bedroom good service. ##### Geoffrey Stayed 2 nights in Apr 2023 ### 10/10 Excellent #### Mrs LM May 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Everything excellent We have stayed here a few times but as it was my husband’s birthday we upgraded to a suite and it was wonderful. Really big room with a lovely bathroom with twin sinks, a super bath and large seperate shower. Nice toiletries and large bath sheets too. The bed was very big and comfortable. Best of all was the balcony out onto the roof and behind the chinmey stack where it was great to sit in the sun in complete privacy with a cup of tea or a drink. I must also mention the lovely staff on reception - they are so friendly and efficient - and are a credit to the hotel. ##### Mrs LM Stayed 2 nights in May 2025 ### 10/10 Excellent #### Lorraine Apr 1, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Super Stay Once again a lovely stay, attentive and friendly staff. Fabulous breakfast lots of choice. Excellent location. ##### Lorraine Stayed 2 nights in Mar 2024 ### 8/10 Good #### Kyriakos May 27, 2025 Liked: Cleanliness, amenities, property conditions & facilities This is a wonderful property right in the middle of Jesmond walking to the park. Staff are helpful and polite. Room was good size and comfortable nothing extraordinary though. Obviously this is an old house and in some cases it shows its age. Note it’s a 8-10 min drive to town so not walking to central Newcastle. There’s public transport which can take about half an hour or a bit more. But is worth the stay for its proximity to the park. ##### Kyriakos Stayed 2 nights in May 2025 ### 10/10 Excellent #### Melvin Jan 5, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worth every penny Stayed for our friends wedding. Delightful building in an idyllic setting. Loved it ##### Melvin Stayed 2 nights in Dec 2024 ### 10/10 Excellent #### Verified traveller Jul 26, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We had a wonderful stay. We were upgraded to a delux room and appreciated the vegan treats left in the room. The lady on reception was very welcoming and friendly. Hotel lovely. Will stay again. ##### Verified traveller Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Sara Jun 21, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A gem of a place to stay What a beautiful place to stay, so close to the city yet with a country feel and in the most gorgeous surroundings. it was calm and peaceful as well as comfortable. Nothing was too much trouble and the staff were lovely. ##### Sara Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Sam Mar 13, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort I stay away with work a lot and it was the little touches with this stay that would definitely get me to book again. Staff were great ##### Sam Stayed 1 night in Mar 2024 ### 10/10 Excellent #### Gillian Jun 12, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Stunning Hotel Stunning building in a beautiful location . Food was very tasty and staff very friendly , would have been nice to have a view that wasn’t obstructed by trees but someone has to have this room would certainly return ##### Gillian Stayed 1 night in Jun 2024 ### 10/10 Excellent #### Aaron Jul 24, 2022 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely room in a charming setting. ##### Aaron Stayed 1 night in Jul 2022 ### 10/10 Excellent #### Philip Feb 17, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Short stay Excellent staff and lovely room. The restaurant was great too for dinner and breakfast the next morning. Special mention to our bartender Hajar, who was great craic as well as a top mixologist! ##### Philip Stayed 1 night in Feb 2023 ### 10/10 Excellent #### michaela May 7, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Brilliant What a wonderful hotel ! Really friendly staff. Clean cosy and such a quiet venue. Even with a wedding on!! Restaurant quality in service and food was also brilliant. Will most definitely be back ! ![](https://a.travel-assets.com/ugc/hotel-reviews/8F720151C5A2F8580545053A5E9AE528B8C4C4271683445374703.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/713F3615FF95839FFD57741B0F8134D4CB9316F61683445374596.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/3DB24ADB1EB69B143184B328DAD38B883A1331761683445375819.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### michaela Stayed 1 night in Apr 2023 ### 8/10 Good #### Lorraine Jan 7, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### We would stay again. Staff were great. Room was comfortable and well appointed. Breakfast was very nice. Only slight niggle was the continual noise from loud extractor fan outside our room, coming from the kitchen. If we were to stay again, I would ask for a room away from this. ##### Lorraine Stayed 1 night in Jan 2023 ### 10/10 Excellent #### Verified traveller Mar 15, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Amazing service with friendly staff. Jesmond Dene, next door to the hotel, is beautiful to walk around. Room was clean and comfortable. Dinner in the restaurant was fantastic. Although the free toiletries were good, not sure about the small plastic bottles, there must be a lot of waste. ##### Verified traveller Stayed 2 nights in Mar 2023 ### 10/10 Excellent #### Katrina Oct 26, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Short but sweet Beautiful room. Shame I was only there one night and unable to take advantage of all the facilities. As Arnie said “I’ll be back “ ##### Katrina Stayed 1 night in Oct 2023 ### 8/10 Good #### Simon Mar 31, 2025 Liked: Cleanliness, property conditions & facilities, room comfort #### Lovely hotel. Watch out for the night menu. This hotel is very comfortable and clean, and the staff are helpful and knowledgeable, but the pledge they invite you to sign about not needing to have your room cleaned every day for so-called environmental protection is horse manure. It’s just a green-washing way to save themselves money. Also, don’t order from the night menu (if you can even find one in your room) unless you enjoy waiting for 40 minutes for lukewarm pizza that gives you the runs a few hours later! Final advice for the hotel: don’t have a waiter come to ask me if I’d like anything else with my meal, I ask for orange juice, and then she tells me to get it myself. ##### Simon Stayed 6 nights in Mar 2025 ### 10/10 Excellent #### Christine Aug 17, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Beautiful Hotel in peaceful setting We stayed for one night in a superior double room overlooking the tropical garden. We could faintly hear the waterfall, which was in full flow, from the dene. It is a beautiful hotel with magnificent panelled walls in some areas, especially in the Great Hall. It is only a short distance to the dene itself which is a lovely place to walk. We were only disappointed that the restaurant isn't open on Mondays and Tuesdays and the bar menu was limited. Our breakfast was overcooked and served on cold plates. Our complaint was dealt with swiftly and professionally by the restaurant staff and the reservation manager as we didn't have time to wait for another breakfast. We will return. ##### Christine Stayed 1 night in Aug 2023 ### 8/10 Good #### Verified traveller Aug 19, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Need to get their act together. Hotel room was very good standard and breakfast excellent, but felt there were a few things that needed attention eg The menus for the restaurant in the frame outside the door had fallen and needed to be replaced or rehung. A small job but not a good impression when entering the hotel for the first time. Additionally I had to wait 10 minutes when I was checking out whilst the reception isn’t completed a phone call to someone who was wanting to book a room for a wedding in a years time. She should have said she would call the lady back as she had guests to check out! Finally out on the terrace plates and crockery had not been cleared away which looked a bit shoddy. And there was broken glass there this morning from last night. These are just small things but make the difference between a good hotel and an average one. ##### Verified traveller Stayed 1 night in Aug 2024 ### 8/10 Good #### Stephen Oct 14, 2024 Liked: Property conditions & facilities, room comfort #### Great location in the Dene Very nice hotel in a great location. Quite difficult to find but the helpful receptionist talked us in and also helped with luggage to our room. Very busy because of a wedding and another big party. Staff struggled at breakfast on Sunday and closed down the buffet before we had been served our breakfast. Housekeeping is a bit sloppy. Two items missing on arrival which reception brought up. Room not serviced until very late on Saturday and staff a bit surly when asked to do it because we wanted to get changed to go out. Not all items replaced on either day. Dirty and mouldy bath slipmat pointed out on first day but not replaced till second day. Needs a good chief housekeeper to keep it tight. Breakfast had a very good choice but some are quite large. Big thick doorstep chunk of brioche with a delicate meal like smoked salmon and scrambled egg is too much. The sausage sandwich would feed you for the day. Good place for hungry people. Overall with a bit of tightening up it is a great place and we would definitely stay again😁 ##### Stephen Stayed 3 nights in Oct 2024 ## Expedia's Latest Trends ### Hotels > [The Bailey's Hotel London Kensington](https://www.expedia.ca/London-Hotels-The-Baileys-Hotel-London.h523223.Hotel-Information) > > [The Royal Horseguards, London](https://www.expedia.ca/London-Hotels-The-Royal-Horseguards.h25926.Hotel-Information) > > [Copthorne Tara Hotel London Kensington](https://www.expedia.ca/London-Hotels-Copthorne-Tara-Hotel-London-Kensington.h26145.Hotel-Information) > > [The Ritz London](https://www.expedia.ca/London-Hotels-The-Ritz-London.h28146.Hotel-Information) > > [President Hotel](https://www.expedia.ca/London-Hotels-The-President-Hotel.h54995.Hotel-Information) > > [Park Plaza London Riverbank](https://www.expedia.ca/London-Hotels-Park-Plaza-London-Riverbank.h1183908.Hotel-Information) > > [Bedford Hotel](https://www.expedia.ca/London-Hotels-Bedford.h54993.Hotel-Information) > > [Park Plaza County Hall London](https://www.expedia.ca/London-Hotels-Park-Plaza-County-Hall-London.h1742184.Hotel-Information) > > [Hilton Garden Inn London Heathrow Terminal 2 and 3](https://www.expedia.ca/London-Hotels-Hilton-Garden-Inn-London-Heathrow-Terminal-2-And-3.h33088275.Hotel-Information) > > [The Savoy](https://www.expedia.ca/London-Hotels-The-Savoy.h27158.Hotel-Information) > > [The Clermont London, Charing Cross](https://www.expedia.ca/London-Hotels-The-Clermont-London.h5169.Hotel-Information) > > [The Clermont London, Victoria](https://www.expedia.ca/London-Hotels-The-Clermont-London.h10939.Hotel-Information) > > [Park Plaza London Westminster Bridge](https://www.expedia.ca/London-Hotels-Park-Plaza-Westminster-Bridge-London.h3113039.Hotel-Information) > > [The May Fair, A Radisson Collection Hotel, Mayfair London](https://www.expedia.ca/London-Hotels-The-May-Fair.h7606.Hotel-Information) > > [The Westminster London, Curio Collection by Hilton](https://www.expedia.ca/London-Hotels-The-Westminster-London.h914179.Hotel-Information) > > [The Landmark London](https://www.expedia.ca/London-Hotels-The-Landmark-London.h438653.Hotel-Information) > > [Strand Palace Hotel](https://www.expedia.ca/London-Hotels-The-Strand-Palace-Hotel.h179.Hotel-Information) > > [St Martins Lane London, a Morgans Originals hotel](https://www.expedia.ca/London-Hotels-St-Martins-Lane-London.h470865.Hotel-Information) > > [Sofitel London Heathrow](https://www.expedia.ca/London-Hotels-Sofitel-London-Heathrow.h1740977.Hotel-Information) > > [Royal National Hotel](https://www.expedia.ca/London-Hotels-The-Royal-National-Hotel.h55001.Hotel-Information) > > [Leonardo Royal Hotel London City - Tower of London](https://www.expedia.ca/London-Hotels-Leonardo-Royal-London-City-Tower-Hill.h530052.Hotel-Information) > > [Holiday Inn London - Kensington High St. by IHG](https://www.expedia.ca/London-Hotels-Holiday-Inn-London-Kensington-High-St.h9789.Hotel-Information) > > [Park Plaza Victoria London](https://www.expedia.ca/London-Hotels-Park-Plaza-Victoria-London.h801796.Hotel-Information) > > [Zedwell Piccadilly Circus](https://www.expedia.ca/London-Hotels-Zedwell-Piccadilly-Trocadero.h42297074.Hotel-Information) > > [Sea Containers London](https://www.expedia.ca/London-Hotels-Sea-Containers-London.h8466215.Hotel-Information) > > [citizenM Tower of London](https://www.expedia.ca/London-Hotels-CitizenM-Tower-Of-London.h14736047.Hotel-Information) > > [The Langham, London](https://www.expedia.ca/London-Hotels-The-Langham.h22099.Hotel-Information) > > [The Tower Hotel, by Thistle](https://www.expedia.ca/London-Hotels-The-Tower-Hotel.h2479.Hotel-Information) > > [Kimpton Fitzroy London by IHG](https://www.expedia.ca/London-Hotels-Kimpton-Fitzroy-London.h21514.Hotel-Information)