Chambre Standard double | Lit avec matelas à plateau-coussin, bureau
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The Staten Island Inn – Avis

2.5 out of 5
The Staten Island Inn
310 Wild Ave, Staten Island, NY

Avis

7,0

Bien

Note de 10 – Excellent, d’après 267 avis sur 1000." "
Note de 8 – Bien, d’après 310 avis sur 1000." "
Note de 6 – Acceptable, d’après 203 avis sur 1000." "
Note de 4 – Médiocre, d’après 114 avis sur 1000." "
Note de 2 – Terrible, d’après 106 avis sur 1000." "

7,6/10

Propreté

7,8/10

Service et personnel

6,4/10

Commodités

7,2/10

État et installations de l’hébergement

6,4/10

Écoresponsabilité

Avis

6/10 – Acceptable

Anne

Points forts : Service et personnel
Personnel à la réception très accueillant et arrangeant ! Chambre par contre très petite... impossible de poser nos 2 bagages au sol ni d’envisager le moindre rangement. Mais pour une nuit, ça passe. Taches anciennes sur dessus-de-lit... Petit déjeuner très simple mais suffisant.
Séjour de 1 nuit en novembre 2018
Carissa Simeone a répondu le 16 nov. 2018
Dear Anne, Thank you for your feedback. We are glad to see you were accommodated by our friendly front desk team members. In regards to your comment on room size, we tend to be a smaller property given we are in the NYC area. We are delighted to hear you enjoyed our hot & cold complimentary breakfast. We hope to you see again your next visit to Staten Island so we can exceed your expectations.

8/10 – Bien

christian, mirabel

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
satisfait de l hotel rapport qualité prix on a bien aimé le shuffle et le traversier gratuit le dejeuner était super on y retournerais
Séjour de 4 nuits en septembre 2018
Carissa Simeone - Area Sales Manager a répondu le 27 sept. 2018
Thank you for your positive feedback. We look forward to seeing you in the future!

6/10 – Acceptable

Adrien

Points forts : Confort de la chambre
Points faibles : Service et personnel
Correct sauf l'ascenseur
Chambre à l'arrivée pas prête (couette et oreillers par terre) L'ascenseur met un temps interminable pour arriver
Séjour de 1 nuit en juillet 2018
Maria- Sales Manager a répondu le 29 juill. 2018
Cher invité, Nous nous excusons pour les problèmes rencontrés lors de l'enregistrement. Nous avons fait parvenir vos commentaires au service d'entretien ménager pour s'assurer qu'aucun autre client n'a ce problème. Nous espérons que vous nous donneriez une autre chance de fournir une meilleure visite globale

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en novembre 2017
General Manager a répondu le 15 déc. 2017
Dear guest, Thank you for your feedback. We hope you enjoyed your stay and look forward to seeing you again soon.

8/10 – Bien

Marie-Chantal

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Lieux propres. Toutefois chambres petites.
Facilité de déplacement vers Staten Island Ferry en ligne direct via Victory bld. Approx 15 -20 min. Parking 8$ près du Ferry sinon 15$, public prk en haut , à proximité du palais de justice.
Séjour de 2 nuits en octobre 2017
General Manager a répondu le 1 nov. 2017
Dear Marie-Chantal, Merci pour vos commentaires et pour avoir laissé un conseil utile à notre futur invité. Nous espérons vous revoir pour votre prochain voyage!

6/10 – Acceptable

david, marseille

Points forts : Service et personnel
Impeccable navette gratuite,bus’62 viictory Travis qui passe à côté ferry gratuit très agréable, possibilité de manger sur le trajet en direction du ferry y a tous ce qu’il faut et tranquillité assuré
Séjour de 6 nuits en septembre 2017
Maria- Sales Manager a répondu le 9 oct. 2017
Merci pour votre avis. Nous sommes ravis que vous ayez bénéficié de votre séjour et que notre service de navette soit pratique pour votre voyage!

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
pres de tout
bien

6/10 – Acceptable

franck, montreal

Points faibles : Propreté
Qualité prix
Bien situe (15mn) du ferry Chambre simple mais pour le prix bien Points négatifs : propreté des draps, salle petits déjeuners trop petite et personnel de service pas très sympathique Mais bon rapport qualité prix

8/10 – Bien

Johanne

Points forts : Propreté, confort de la chambre
J'y retournerai...
J'ai séjourné à cette hôtel dans le but de me rendre à New-York par le Ferry. L'hôtel est propre, le personnel accueillant et les lits confortables. À proximité du ferry, une navette nous y amène.

10/10 – Excellent

olivier

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Bon endroit qualité/prix. Chambres un peu petites mais très propres. Personnels courtois. Climatisation très bruyantes surtout compte tenu de la grandeur des chambres, nous sommes collés dessus. A 20 min en voiture du traversier mais ça se fait très bien. J'y retournerais certainement.

2/10 – Terrible

Maureen

Séjour de 1 nuit en novembre 2022

10/10 – Excellent

Latia

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Mother-Daughter NYC Trip
I actually was able to stay in an upgraded partner hotel next door, due to the Inn being used to help refugees at my time of arrival. The room, the service, and the check-in process were all amazing. The breakfast was amazing as well. The staff was remarkable. The front desk staff, whether they worked the day or night shift, was very helpful. I went into the city and came back to find my AC leaking and had some issues with the toilet, due to the weather being so cold outside. No matter what time of day or night, the maintenance people came quickly and worked efficiently to solve the problem. This made our trip wonderful. Just to know that we had a comfortable environment to come back to and rest after a long day of enjoying the city, felt great. I would definitely stay here again.
Séjour de 4 nuits en octobre 2022

2/10 – Terrible

Emilio

Séjour de 1 nuit en novembre 2022

2/10 – Terrible

Katelyn

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Upon getting to the hotel, the evening before I was running the NYC marathon- I came to find out the hotel is now a homeless shelter. Not only was that shocking to me- given the marathon almost all hotels were already booked. It was extremely frustrating. This hotel needs to be taken down so others can no longer book.

2/10 – Terrible

Rudolph

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I showed up for my reservation on Oct 15 and was not able to get into the property after finally getting through to the hotel from my car, I was told that all reservations have been cancelled because the hotel replaced there bookings with asylum seekers that were brought to New York City I was asked who reservation was made through and after saying Expedia I was told that Expedia sent out emails I’ve looked through every email and never received anything!! As a matter of fact I’ve received this email asking how I enjoy my stay and also emails from the hotel asking the same I made this booking in August because I was attending a wedding and coming from 2 1/2 hrs away so basically we were left stranded with nowhere to prepare for the wedding and nowhere to spend the night Thanks very good job of ruining the event!!
Séjour de 1 nuit en octobre 2022

2/10 – Terrible

Meghan

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2022

10/10 – Excellent

Greg

Séjour de 3 nuits en septembre 2022

10/10 – Excellent

Peter

Séjour de 1 nuit en septembre 2022
Felicia Guest Service Supervisor a répondu le 6 oct. 2022
Thank you for your feedback. We're so glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe.

8/10 – Bien

Nur-E

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en septembre 2022
FELICIA GUEST SERVICE SUPERVISOR a répondu le 27 sept. 2022
Thank you for your feedback. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

10/10 – Excellent

Denys

Séjour de 1 nuit en septembre 2022
FELICIA GUEST SERVICE SUPERVISOR a répondu le 26 sept. 2022
THANK YOU FOR YOUR FEEDBACK. ALL FEEDBACKS ARE IMPORTANT TO US. WE'RE GLAD YOU ENJOYED YOUR STAY WITH US AND HOPE TO SEE YOU AGAIN. HAVE A GREAT DAY AND ALWAYS STAY SAFE

8/10 – Bien

Derrick

Séjour de 1 nuit en septembre 2022
FELICIA GUEST SERVICE SUPERVISOR a répondu le 26 sept. 2022
THANK YOU FOR YOUR FEEDBACK. ALL FEEDBACKS ARE IMPORTANT TO US. WE'RE GLAD YOU ENJOYED YOUR STAY WITH US AND HOPE TO SEE YOU AGAIN. HAVE A GREAT DAY AND ALWAYS STAY SAFE

8/10 – Bien

Lori

Voyage en famille
Points forts : Propreté, service et personnel
The location was perfect for us. We would have liked to have a microwave in the room since there is no breakfast.
Séjour de 2 nuits en septembre 2022
Felicia Guest Service Supervisor a répondu le 19 sept. 2022
Thank you for your feedback. All feedbacks are important to us to better serve our guests. We're glad you enjoyed your stay with us. We hope to see you again. Have a great day and always stay safe!

6/10 – Acceptable

Voyageur vérifié

Séjour de 2 nuits en septembre 2022
Felicia Guest Service Supervisor a répondu le 20 sept. 2022
Thank you for your feedback. We're sorry you didn't enjoy your stay with us and hope you can give us another chance. Have a great day and always stay safe!

4/10 – Médiocre

Clifton

Very small room. Mini fridge looked beat up. Microwave not available and no coffee maker in room. Why put coffee making items in the room without a coffee maker. Maid that was supposed to clean our room finished her shift luckily another maid cleaned our after we paid her.
Séjour de 2 nuits en septembre 2022
Felicia Guest Service Supervisor a répondu le 19 sept. 2022
Good Morning,Thank you for your feedback. We're so sorry you didn't enjoy your stay with us. We hope you can give us another chance to show you that we're under new management and everything will change for the best. We hope to see you again and have a great day

8/10 – Bien

evan

Séjour de 1 nuit en septembre 2022
Felicia Guest Service Supervisor a répondu le 19 sept. 2022
Thank you for your feedback. All feedbacks are important to us to better serve our guests. We're glad you enjoyed your stay with us. We hope to see you again. Have a great day and always stay safe!

8/10 – Bien

Matthew

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The beds were very comfortable and they sheets were changed every couple of days.
Séjour de 6 nuits en septembre 2022
Felicia Guest Service Supervisor a répondu le 14 sept. 2022
Thank you for your feedback. We're glad you enjoyed your stay with us. Have a great day and always stay safe.

10/10 – Excellent

Mark

Séjour de 2 nuits en septembre 2022
Felicia Guest Service Supervisor a répondu le 13 sept. 2022
Thank you for your feedbacks. All feedbacks are important to us to better serve our guests. We're so glad you enjoyed your stay with us. We hope you have a great day and always stay safe!

4/10 – Médiocre

Michael

Points faibles : Commodités, état et installations de l’hébergement
Séjour de 2 nuits en septembre 2022

2/10 – Terrible

YOICHI

Séjour de 1 nuit en septembre 2022

4/10 – Médiocre

Vladimir

Points faibles : Propreté
Bed
Séjour de 1 nuit en septembre 2022
Felicia Guest Service Supervisor a répondu le 12 sept. 2022
Thank you for your feedback. All feedbacks are important to us. We're so sorry you didn't have a pleasant time at the hotel. We hope you have a great day and always stay safe.

8/10 – Bien

Lori

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : Commodités
The online add said there were microwaves and laundry. After checking in we found out that was not accurate.
Séjour de 1 nuit en septembre 2022
Felicia Guest Service Supervisor a répondu le 12 sept. 2022
Thank you for your feedback. All feedbacks are important to us to better serve our guest. We're glad you enjoyed your stay. However, we do not have anything advertised about laundry. We never have a laundry area and we do have microwaves under requests. We hope you have a great day and always stay safe.

10/10 – Excellent

Betty, Piscataway

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean
Séjour de 1 nuit en septembre 2022
Felicia Guest Service Supervisor a répondu le 13 sept. 2022
Thank you for your feedbacks. All feedbacks are important to us to better serve our guests. We're so glad you enjoyed your stay and hope to see you again. Have a great day and always stay safe.

6/10 – Acceptable

luis

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Service et personnel
Bueno ofrecen desayuno gratis y no lo dieron , solo le cambiaron nombre al hotel sigue siendo uno de esos sencillos hoteles , bueno solo para pasar la noche
Séjour de 1 nuit en septembre 2022
Felicia Guest Service Supervisor a répondu le 9 sept. 2022
THANK YOU FOR YOUR FEEDBACK. ALL FEEDBACKS ARE IMPORTANT TO US TO BETTER SERVE OUR GUESTS. WE'RE SO GLAD YOU ENJOYED YOUR STAY WITH US AND HOPE TO SEE YOU AGAIN. HAVE A GREAT DAY AND ALWAYS STAY SAFE.

6/10 – Acceptable

shatae

Voyage en famille
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Nothing ever works at the hotel the TV was broken the heated and worked correctly there was someone else's hair in my bed which implies that they never changed my sheet the bathtub was dirty I had to go out and buy some Clorox spray and clean the tub before I was able to take a shower the floor had some liquid spilled on it that had dried up
Séjour de 4 nuits en septembre 2022
Felicia Guest Service Supervisor a répondu le 7 sept. 2022
Thank you for your feedback. Sorry you didn't enjoy your stay. We wish you would come to front desk and let us know of this situation so we can accommodate you. We're here to help and serve our guests and when there is a problem, we make it our goal to fix any issue but if we do not know any of this then we cannot help. Have a good day and stay safe always

10/10 – Excellent

Tim

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent front desk staff
Séjour de 1 nuit en septembre 2022
Felicia Guest Service Supervisor a répondu le 7 sept. 2022
Thank you for your feedback. We're so glad to hear you enjoyed your stay. We hope to see you again. Have a great day and always stay safe!

2/10 – Terrible

Syed

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nothing
Séjour de 2 nuits en septembre 2022
Felicia Guest Service Supervisor a répondu le 6 sept. 2022
Thank you for your feedback. Sorry you didn't enjoy your stay with us. We hope you can give us another chance and come visit us again. We hope you have a great day and always stay safe!

4/10 – Médiocre

Eric

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room was smaller then expected, the bed was uncomfortable and pillows were sad. On top of that the toilet didn’t flush properly and I was told service would come but no one did.
Séjour de 1 nuit en septembre 2022
Felicia Guest Service Supervisor a répondu le 6 sept. 2022
Thank you for your feedback. We're so sorry you didn't enjoy your stay with us. We would like for you to give us another chance and come visit us again. However, have a great day and always stay safe!

4/10 – Médiocre

Paula

Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Very small room
Séjour de 1 nuit en septembre 2022
Felicia Guest Service Supervisor a répondu le 2 sept. 2022
THANK YOU FOR YOUR FEEDBACK. ALL FEEDBACKS ARE IMPORTANT TO US TO HELP US BETTER SERVE OUR GUESTS IN AREAS THAT NEED IT MOST. WE'RE SORRY THE ROOMS WERE TOO SMALL FOR YOU. HAVE A GREAT DAY AND ALWAYS STAY SAFE.

10/10 – Excellent

Eva

Voyage en groupe, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very pleasant and professional staff. Clean and comfortable room accommodation.
Séjour de 1 nuit en août 2022
Felicia Guest Service Supervisor a répondu le 2 sept. 2022
Thank you for your feedback. We're glad you enjoyed your stay with us. We hope you have a great day and always stay safe!

8/10 – Bien

Tiffany

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Properly was clean and room was clean. The telephone to call local/long distance was NOT working at all and the television some of the channels were blurred vision and other channels were better. Need to handle that.
Séjour de 2 nuits en août 2022
Felicia Guest Service Supervisor a répondu le 29 août 2022
Thank you for your feedback. We appreciate all feedbacks to help us better serve our guest in areas needed most. We're so glad you enjoyed your stay with us. Have a great day and always stay safe.

2/10 – Terrible

Kyle

Séjour de 1 nuit en août 2022
Felicia Guest Service Supervisor a répondu le 29 août 2022
Thank you for your feedback. We appreciate all feedbacks to help us better serve our guest in areas needed most. We're so glad you enjoyed your stay with us. Have a great day and always stay safe

10/10 – Excellent

Deborah

Séjour de 1 nuit en août 2022
Felicia Guest Service Supervisor a répondu le 29 août 2022
Thank you for your feedback. We appreciate all feedbacks to help us better serve our guest in areas needed most. We're so glad you enjoyed your stay with us. Have a great day and always stay safe

10/10 – Excellent

Howard

Séjour de 4 nuits en août 2022
Felicia Guest Service Supervisor a répondu le 29 août 2022
Thank you for your feedback. We appreciate all feedbacks to help us better serve our guest in areas needed most. We're so glad you enjoyed your stay with us. Have a great day and always stay safe

8/10 – Bien

Mark

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The air dryer was broken. The toilet flushed but then would keep running, and one reading light was not working.
Séjour de 4 nuits en août 2022
Felicia Guest Service Supervisor a répondu le 25 août 2022
Thank You for your feedback. All feedbacks are important to us to better serve our guests in areas that need it most. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

8/10 – Bien

laura, STATEN ISLAND

Voyage de couple
Points forts : Service et personnel, état et installations de l’hébergement
room clean and tidy, staff friendly.
Séjour de 1 nuit en juillet 2022
Felicia Guest Service Supervisor a répondu le 25 août 2022
Thank You for your feedback. All feedbacks are important to us to better serve our guests in areas that need it most. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

10/10 – Excellent

Igor, Staten Island

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Easy, conviniemt, staff
Séjour de 1 nuit en août 2022
Felicia Guest Service Supervisor a répondu le 25 août 2022
Thank You for your feedback. All feedbacks are important to us to better serve our guests in areas that need it most. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

6/10 – Acceptable

Voyageur vérifié

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
A bit dirty, but no insects or animals. Decent for a quick overnight stay. Workers are caring, but the place needs a thorough cleaning (carpets, linens, vents).
Séjour de 2 nuits en août 2022
Felicia Guest Service Supervisor a répondu le 23 août 2022
Thank you for your feedback. All feedbacks are important to us to better serve our guests in areas that need it most. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

6/10 – Acceptable

Sandesh

Voyage en famille
Points forts : Service et personnel, confort de la chambre
Points faibles : État et installations de l’hébergement
Was ok. Nothing special.
Overall the hotel was fine. Nothing to brag about. Seems a little run down and on the verge of being out of business by the looks of it. Said free breakfast included, but it was not. Room and bathroom was ok. Def not worth nearly $200/night. Overall it was satisfactory. Probably wouldn't stay here again for the price...would probably go next door for $10 more.
Séjour de 1 nuit en août 2022
Felicia Guest Service Supervisor a répondu le 23 août 2022
Thank you for your feedback. We're so sorry you didn't enjoy your stay with us. However, we do not serve breakfast as we tell our guests and signs are all over the hotel to let guests know since the change of our hotel, we have stopped serving breakfast. We hope you have a great day!

10/10 – Excellent

Michael

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2022
Felicia Guest Service Supervisor a répondu le 23 août 2022
Thank you for your feedback. All feedbacks are important to us to better serve our guests in areas that need it most. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!