Title: The Kimberly Hotel - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Kimberly Hotel Family-friendly hotel with 3 restaurants and bars ![2 bars/lounges, rooftop bar](https://images.trvl-media.com/lodging/1000000/30000/21300/21300/2ba27bb2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Luxury Suite, 1 Bedroom | Terrace/patio](https://images.trvl-media.com/lodging/1000000/30000/21300/21300/660aa2e2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 bars/lounges, rooftop bar](https://images.trvl-media.com/lodging/1000000/30000/21300/21300/d40f7acd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Front of property](https://images.trvl-media.com/lodging/1000000/30000/21300/21300/4bf338ff.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Luxury Suite, 1 Bedroom](https://images.trvl-media.com/lodging/1000000/30000/21300/21300/8d7fe5b3.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Kimberly Hotel in Manhattan offers three on-site restaurants for breakfast or dinner, two bars to unwind, and public WiFi to stay connected. Families love the kid-friendly amenities and attentive staff. 9.6 Exceptional ## Popular amenities - - - - Bar - Room service - Housekeeping ## Room options ### Check availability for these dates # Tonight [Sep. 29 - Sep. 30](https://www.expedia.ca/Hotel-Search?startDate=2025-09-29&endDate=2025-09-30&selected=21300&PinnedHotelID=21300&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-29&endDate=2025-09-30&selected=21300&PinnedHotelID=21300&HadPinnedHotel=true®ionId=-1&adults=2) # Tomorrow [Sep. 30 - Oct. 1](https://www.expedia.ca/Hotel-Search?startDate=2025-09-30&endDate=2025-10-01&selected=21300&PinnedHotelID=21300&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-09-30&endDate=2025-10-01&selected=21300&PinnedHotelID=21300&HadPinnedHotel=true®ionId=-1&adults=2) # This weekend [Oct. 3 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=21300&PinnedHotelID=21300&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=21300&PinnedHotelID=21300&HadPinnedHotel=true®ionId=-1&adults=2) # Next weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=21300&PinnedHotelID=21300&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=21300&PinnedHotelID=21300&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds 3+ beds Showing 10 of 10 rooms ![Luxury Two Bedroom Suite | Living area](https://images.trvl-media.com/lodging/1000000/30000/21300/21300/65738575.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Two Bedroom Suite ### Highlights Individually decorated Air conditioning Free cribs/infant beds Refrigerator HDTV Hypo-allergenic bedding Frette Italian linens Premium bedding - 2 bedrooms - Sleeps 5 - 1 King Bed and 1 Queen Bed ![Accessible Studio - ADA](https://images.trvl-media.com/lodging/1000000/30000/21300/21300/12f9a80c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Accessible Studio - ADA 10.0 Exceptional 2 reviews ### Highlights Individually decorated Air conditioning Free cribs/infant beds Refrigerator HDTV Hypo-allergenic bedding Down duvet Premium bedding - Sleeps 2 - 1 King Bed ![Free toiletries, hair dryer, bathrobes, slippers](https://images.trvl-media.com/lodging/1000000/30000/21300/21300/fd59e877.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury One Bedroom Suite with 2 Full Bathrooms 10.0 Exceptional 1 review ### Highlights Individually decorated Air conditioning Free cribs/infant beds Refrigerator HDTV Hypo-allergenic bedding Frette Italian linens Premium bedding - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ![Deluxe Room, 1 King Bed](https://images.trvl-media.com/lodging/1000000/30000/21300/21300/afe4e9d1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Guestroom- King Bed 9.4 Exceptional 20 reviews ### Highlights Individually decorated Air conditioning Free cribs/infant beds Refrigerator HDTV Hypo-allergenic bedding Down duvet Premium bedding - Sleeps 2 - 1 King Bed ![Frette Italian sheets, premium bedding, down comforters, pillowtop beds](https://images.trvl-media.com/lodging/1000000/30000/21300/21300/be378813.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Guestroom-Double beds 9.4 Exceptional 12 reviews ### Highlights Individually decorated Air conditioning Free cribs/infant beds Refrigerator HDTV Hypo-allergenic bedding Down duvet Premium bedding - Sleeps 4 - 2 Double Beds ![Executive Suite, 1 Bedroom](https://images.trvl-media.com/lodging/1000000/30000/21300/21300/455ea91a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive One- Bedroom Suite 7.4 Good 3 reviews ### Highlights Individually decorated Air conditioning Free cribs/infant beds Refrigerator HDTV Hypo-allergenic bedding Frette Italian linens Premium bedding - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ![Executive Room, 1 King Bed](https://images.trvl-media.com/lodging/1000000/30000/21300/21300/w1242h1142x0y3-922cbc55.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Guest Room ### Highlights Individually decorated Air conditioning Free cribs/infant beds Refrigerator HDTV Hypo-allergenic bedding Down duvet Premium bedding - Sleeps 2 - 1 King Bed ![Luxury Suite, 1 Bedroom](https://images.trvl-media.com/lodging/1000000/30000/21300/21300/b98655e3.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury One Bedroom Suite - Two Double Beds 9.6 Exceptional 12 reviews ### Highlights Individually decorated Air conditioning Free cribs/infant beds Refrigerator HDTV Hypo-allergenic bedding Frette Italian linens Premium bedding - 1 bedroom - Sleeps 4 - 2 Double Beds and 1 Double Sofa Bed ![Luxury Suite, 1 Bedroom](https://images.trvl-media.com/lodging/1000000/30000/21300/21300/a9b60aac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury One Bedroom Suite - King Bed 9.6 Exceptional 43 reviews ### Highlights Individually decorated Air conditioning Free cribs/infant beds Refrigerator HDTV Hypo-allergenic bedding Frette Italian linens Premium bedding - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ![Executive Suite, 1 Bedroom](https://images.trvl-media.com/lodging/1000000/30000/21300/21300/dce3a644.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Presidential Suite ### Highlights Individually decorated Air conditioning Free cribs/infant beds Refrigerator HDTV Hypo-allergenic bedding Frette Italian linens Premium bedding - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ## You may also like Ad ![Lobby lounge](https://images.trvl-media.com/lodging/1000000/160000/151300/151294/0e3453e6.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### DoubleTree by Hilton New York JFK Airport Queens - 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNew-York-Hotels-The-Kimberly-Hotel.h21300.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNew-York-Hotels-The-Kimberly-Hotel.h21300.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.75628%2C-73.97142&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=DJ_r5Xw3z0IETo9u07DnOPZp8Ac=) 145 E 50th St, New York, NY, 10022 #### What's nearby - 5th Avenue - 6 min walk - 0.6 km - Grand Central Terminal - 8 min walk - 0.7 km - Rockefeller Center - 8 min walk - 0.7 km - Times Square - 13 min walk - 1.1 km - Broadway - 15 min walk - 1.3 km #### Getting around - 51 St. Station - 2 min walk - Grand Central - 42 St. Station - 9 min walk - LaGuardia Airport (LGA) - 32 min drive #### Restaurants - ‪Schnipper's Quality Kitchen - ‬1 min walk - ‪McDonald's - ‬1 min walk - ‪Panda Express - ‬2 min walk - ‪Gyu-Kaku Japanese BBQ - ‬1 min walk - ‪New York Luncheonette - ‬2 min walk ## About this property ### The Kimberly Hotel Upscale boutique hotel near 5th Avenue A short walk from Grand Central Terminal and Rockefeller Center, The Kimberly Hotel provides a terrace, dry cleaning/laundry services, and car rentals on site. At the 3 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and American cuisine. Stay connected with free WiFi in public areas, and guests can find other amenities such as 2 bars and a 24-hour gym. Other perks at this hotel include: - Continental breakfast (surcharge), valet parking (surcharge), and express check-out - A porter/bellhop, a 24-hour front desk, and a front-desk safe - Concierge services, an elevator, and wedding services - Guest reviews say great things the family-friendly amenities, dining options, and helpful staff Room features All 194 individually decorated rooms offer comforts such as premium bedding and air conditioning, as well as amenities like free internet and safes. Guest reviews speak positively of the clean, comfortable rooms at the property. Extra conveniences in all rooms include: - Hypo-allergenic bedding, Frette Italian sheets, and pillowtop mattresses - Tubs or showers, free toiletries, and hair dryers - 42-inch HDTVs with premium channels - Refrigerators, microwaves, and free infant beds ## Similar properties ![Rooftop bar](https://images.trvl-media.com/lodging/75000000/74800000/74799500/74799455/f555e13c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hard Rock Hotel New York Manhattan - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.4 Exceptional 4,924 reviews CA $523 CA $669 total includes taxes & fees Oct 1 - Oct 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-01&endDate=2025-10-02&selected=74799455&PinnedHotelID=74799455&HadPinnedHotel=true®ionId=-1&adults=2) ![Lunch and dinner served](https://images.trvl-media.com/lodging/49000000/48670000/48669400/48669360/262a4944.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Arlo Midtown Manhattan - Pet-friendly - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 5,831 reviews CA $312 CA $420 total includes taxes & fees Oct 5 - 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Pet-friendly - Free WiFi - Air conditioning - Gym 9.4 Exceptional 2,311 reviews CA $349 CA $445 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=3928653&PinnedHotelID=3928653&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: WiFi (surcharge); free wired internet - Available in some public areas: Free WiFi ### Parking and transportation - Valet parking on site (USD 70 per day) ### Food and drink - Daily continental breakfast available for a fee: USD 10 to 50 for adults and USD 10 to 30 for children - 2 bars/lounges - 3 restaurants ### Restaurants on site - Bistango - Empire Steak House - Upstairs ### Things to do - 24-hour gym ### Family friendly - Babysitting - In-room crib - In-room microwave - In-room refrigerator - Laundry facilities ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 24-hour business center - 746 square feet of conference space - Computer station - Meeting room ### Outdoors - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Braille/raised signage - Elevator - Lever door handles - Wheelchair accessible (may have limitations) - Wheelchair-accessible path of travel - Wheelchair-accessible public washroom - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - 2 buildings - 30 floors - Smoking not allowed ## Room amenities ### Bedroom - Down comforter - Free crib - Frette Italian sheets - Hypo-allergenic bedding - Pillowtop mattress ### Bathroom - Bathrobes - Bathtub or shower - Free toiletries - Hair dryer - Slippers - Towels provided ### Entertainment - 42-inch HDTV with premium cable channels - iPod dock - Pay movies ### Food and drink - Coffee/tea maker - Free bottled water - Limited room service - Microwave - Minibar - Refrigerator ### More - Air conditioning (climate-controlled) - Individual decor - Iron/ironing board - Phone - Safe ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Contactless check-in available Minimum check-in age: 21 ### Check-out Check-out before noon Contactless check-out available Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for USD 30.0 per day Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: USD 300.00 per night We have included all charges provided to us by the property. ### Optional extras - Fee for continental breakfast: approximately USD 10.00 to 50.00 for adults, and USD 10.00 to 30.00 for children - Fee for in-room wireless internet: USD 0.00 per stay (rates may vary) - Valet parking fee: USD 70 per day - Rollaway bed fee: USD 30.0 per day The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards and debit cards; cash is not accepted This property reserves the right to pre-authorize the guest's credit card prior to arrival. Cashless transactions are available Noise-free guestrooms cannot be guaranteed Safety features at this property include a smoke detector This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Only registered guests are allowed in the guestrooms Construction is underway at a neighboring building and there may be noise disturbance from the construction work ### Property is also known as Kimberly Hotel Kimberly Hotel New York Kimberly New York The Kimberly Hotel Hotel The Kimberly Hotel New York The Kimberly Hotel Hotel New York ## Frequently asked questions ### Is The Kimberly Hotel pet-friendly? > No, only service animals are welcome at the property. ### How much does it cost to stay at The Kimberly Hotel? > As of Sept 29, 2025, prices found for a 1-night stay for 2 adults at The Kimberly Hotel on Oct 26, 2025 start from CA $468.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/New-York-Hotels-The-Kimberly-Hotel.h21300.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### How much is parking at The Kimberly Hotel? > Valet parking is available for USD 70 per day. ### What time is check-in at The Kimberly Hotel? > Check-in start time: 3 PM; Check-in end time: midnight. ### What time is check-out at The Kimberly Hotel? > Check-out is at noon. ### Where is The Kimberly Hotel located? > This family-friendly New York hotel is located in the business district, within a 10-minute walk of St. Patrick's Cathedral and 5th Avenue. Grand Central Terminal and Rockefeller Center are also within 15 minutes. 51 St. Station is only a 2-minute walk and Lexington Av.-53 St. Station is 4 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## The Kimberly Hotel Reviews 9.6 ### Exceptional All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 1,582 8 - Good 177 6 - Okay 48 4 - Poor 20 2 - Terrible 17 ### 9.8/10 Cleanliness ### 9.8/10 Staff & service ### 9.4/10 Amenities ### 9.4/10 Property conditions & facilities ### 9.2/10 Eco-friendliness ### 10/10 Excellent #### Sandra Aug 31, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Tolles Hotel, sehr empfehlenswert ##### Sandra Stayed 1 night in Aug 2025 ### 10/10 Excellent #### James Aug 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place, great staff, great location ##### James Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Richard R. Sep 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Old school hotel great room nice staff excellent location. Would stay at the Kimberly again. ##### Richard R. Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### David Aug 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very good hotel. ##### David Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### joseph Aug 18, 2025 Liked: Amenities Nice hotel! Great location! ##### joseph Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Ryan Sep 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel, staff was wonderful. Room was clean and the beds were comfy. ##### Ryan Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Marcel Sep 9, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, great apartment and views. ##### Marcel Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Ashley Sep 16, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Loved our stay! Easily the largest hotel room I’ve ever stayed in in NYC. Staff were wonderful - attentive and friendly. Can’t wait to visit again! ##### Ashley Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Eugene Sep 17, 2025 Liked: Cleanliness, amenities, property conditions & facilities Amazing place for NYC. Fantastic rooms, spacious, balcony - just a delight. ##### Eugene Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### Monica Jul 3, 2025 Liked: Cleanliness, amenities, property conditions & facilities Wonderful stay! ##### Monica Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Paula Jul 12, 2025 Liked: Cleanliness, amenities, property conditions & facilities We really like this hotel ##### Paula Stayed 3 nights in Jul 2025 ### 10/10 Excellent #### Sylvie Jul 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellent service, great room in a central location. ##### Sylvie Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Amy Sep 9, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Convenient location ##### Amy Stayed 2 nights in Sep 2025 ### 8/10 Good #### Nicole Aug 25, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff were friendly and the hotel charming. Convenient to everything we needed ##### Nicole Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Michael Sep 15, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved the rooftop bar ##### Michael Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Caroline Sep 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities The staff were so friendly and accommodating! ##### Caroline Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Jeffrey Jul 18, 2025 Very satisfied with overall stay. ##### Jeffrey Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Emily Jul 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Loved staying here! It was perfect for my birthday trip to the big city, location was amazing and staff was awesome. ##### Emily Stayed 4 nights in Jul 2025 ### 10/10 Excellent #### Steve Aug 18, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Excellen, Excellent hotel. Great staff. Just a wonderful place to stay during a visit to NYC! ##### Steve Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Shruthi Aug 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Hotel was walkable to most of the major tourist attractions in New York. Loved the upstairs lounge and breakfast area. ##### Shruthi Stayed 3 nights in Aug 2025 ### 10/10 Excellent #### David Jun 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Very good hotel. ##### David Stayed 3 nights in Jun 2025 ### 10/10 Excellent #### Dorianne Sep 9, 2025 Liked: Amenities Everything was perfect wonderful suite charming staff one of the best hotels I have ever stayed in on New York had a great dinner on the roof terrace thank you Kimberley hotel look forward to returning. ##### Dorianne Stayed 5 nights in Sep 2025 ### 10/10 Excellent #### Laura Sep 13, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Helpful staff and close to downtiwn ##### Laura Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Rich Sep 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great service. ##### Rich Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### dolores Jul 27, 2025 Liked: Cleanliness, staff & service, property conditions & facilities awesome hotel - 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