Hall

The Draper New York, Tapestry Collection by Hilton – Avis

3.5 out of 5

Avis

8,8

Excellent

Note de 10 – Excellent, d’après 423 avis sur 711." "
Note de 8 – Bien, d’après 186 avis sur 711." "
Note de 6 – Acceptable, d’après 51 avis sur 711." "
Note de 4 – Médiocre, d’après 23 avis sur 711." "
Note de 2 – Terrible, d’après 28 avis sur 711." "

9,2/10

Propreté

9,0/10

Service et personnel

7,8/10

Commodités

9,0/10

État et installations de l’hébergement

8,6/10

Écoresponsabilité

Avis

8/10 – Bien

Jonathan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
La chambre pour 4 est un peu petite surtout si vous avez beaucoup de bagages. La ventilation est assez audible comme dans tous les hôtels américains. À part cela, rien à dire côté propreté et situation.
Séjour de 3 nuits en avril 2024
Guest Relations Management a répondu le 12 mai 2024
Hi Jonathan,Thank you for your feedback regarding your recent stay at our hotel. We appreciate your comments about the cleanliness and location of our property. We understand that the size of the room may have felt cramped, especially if you had a lot of luggage. We appreciate your feedback, and we will take it into consideration as we continuously evaluate and make improvements to our accommodations.Regarding the ventilation, guest comfort is important to us, and we strive to maintain a quiet and relaxing environment. We will assess the ventilation system in the room you stayed in to ensure that any excessive noise is addressed.We are glad to hear that you found the cleanliness and location of our hotel satisfactory. Our housekeeping team works diligently to maintain high standards of cleanliness, and we are pleased that their efforts were noticeable during your stay. Additionally, we understand that the location of a hotel can greatly impact the overall guest experience, and we are glad you found our location convenient.We appreciate your feedback as it helps us identify areas for improvement. Thank you for choosing to stay with us, and we hope to have the opportunity to provide you with an even better experience during your next visit.

10/10 – Excellent

Dominique

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location, very friendly staff, clean. Nothing negative to say about that hotel! We would definitely go back.
Séjour de 2 nuits en mars 2024
Guest Relations Management a répondu le 5 avr. 2024
Hi Dominique,Thank you so much for your wonderful feedback regarding your recent stay at our hotel. We are thrilled to hear that you had a great experience and that our location, friendly staff, and cleanliness met your expectations.We take pride in providing a comfortable and enjoyable environment for our guests, and your positive comments reinforce our commitment to delivering exceptional service. It's fantastic to know that you found our location convenient, our staff friendly, and our hotel clean.We greatly appreciate your kind words and your intention to visit us again. We look forward to welcoming you back in the future and providing you with another excellent experience. If there is anything we can do to assist you or if you have any further comments, please feel free to reach out to our customer service team.Thank you once again for your feedback and for choosing our hotel. We can't wait to host you again!

10/10 – Excellent

Isabelle

Séjour de 2 nuits en octobre 2023
Manager a répondu le 18 nov. 2023
Hello Isabelle,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you had a wonderful stay at our hotel. Your kind words are greatly appreciated and will be passed along to our team. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.

8/10 – Bien

Yves

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
chambres très petites , lit confortable
Séjour de 4 nuits en juin 2023
Manager a répondu le 11 juin 2023
Hello Yves,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We hope you will return so that we can provide you an even superior experience.

8/10 – Bien

David

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en janvier 2023
Guest Relations Management a répondu le 27 janv. 2023
Dear David,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay, however, we would love to hear your comments and suggestions for improvement during your next stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses.We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.

8/10 – Bien

Caroline

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 7 nuits en janvier 2023
Manager a répondu le 15 avr. 2023
Hello Caroline,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 – Excellent

Maxime

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 12 nuits en septembre 2022
Manager a répondu le 25 sept. 2022
Hello Maxime,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 – Acceptable

Marc, SEYSSINS

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Chambre minuscule Pas de rangements disponibles
Séjour de 1 nuit en septembre 2022
Guest Relations Specialist a répondu le 13 sept. 2022
Hello Marc, We sincerely apologize for the inconvenience, and thank you for writing a review and rating your stay with us. We'll work on making things better to provide you with the best experience.

6/10 – Acceptable

sergio

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points forts : Service et personnel, état et installations de l’hébergement
Points faibles : Propreté
Le ménage n’est pas automatique il faut appeler l’accueil le matin.
Séjour de 6 nuits en août 2022
Guest Relations Specialist a répondu le 13 sept. 2022
Hello Sergio, We appreciate you taking the time to rate your stay. Thank you for your comments about our housekeeping service. We hope you'll come back to see how we're improving our service and hospitality.

8/10 – Bien

jaime

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Agréable
Séjour de 3 nuits en août 2022
Manager a répondu le 18 sept. 2022
Hello jaime,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

10/10 – Excellent

BRIOUDE

Séjour de 1 nuit en juillet 2022
Guest Relations Specialist a répondu le 13 sept. 2022
Hello Brioude, To be awarded a perfect score is such a compliment! We are thrilled to learn that our goal of providing our guests with a comfortable and pleasant stay is a success! We can't wait to serve you again.

10/10 – Excellent

Maloney

Séjour de 1 nuit en juillet 2022
Guest Relations Specialist a répondu le 13 sept. 2022
It's great to see that we were able to provide you with excellent service and accommodations. We hope to see you again on your next visit to the area!

2/10 – Terrible

melodie

Séjour de 2 nuits en juillet 2022
Guest Relations Specialist a répondu le 14 sept. 2022
Dear Melodie, We are devastated to learn that you were dissatisfied with your stay with us, which resulted in a low ranking. I'd like to apologize on behalf of our entire team for failing to meet your expectations. We hope to have another chance to persuade you to reconsider our hotel and services.

10/10 – Excellent

Martine

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
SYmpathique petit hôtel. Très bien placé, près de plusieurs choses à voir à New York à quelques minutes de marche. Accueil très chaleureux. Belle terrasse pour se reposer. Nous allons y retourner.
Séjour de 3 nuits en mai 2022
Manager a répondu le 18 sept. 2022
Hello Martine,Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our hotel. I hope you will return to enjoy a memorable and exceptional experience.

10/10 – Excellent

Jerome

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mai 2022
Front Desk a répondu le 13 juin 2022
Dear Jerome, Thank you for your wonderful rating! We hope to see you again. Kind regards, The Draper Hotel

8/10 – Bien

Jeremy

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Excellent emplacement, personnel de qualité. Dommage du fait du Covid probablement, pas de petit déjeuné et de service de ménage.
Séjour de 11 nuits en avril 2022
Manager a répondu le 18 sept. 2022
Hello Jeremy,We appreciate the comments, especially with regards to your opinion of our service. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

10/10 – Excellent

Agathe

Séjour de 4 nuits en avril 2022
Manager a répondu le 18 sept. 2022
Hello Agathe,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 – Excellent

Manon

Séjour de 4 nuits en avril 2022
Manager a répondu le 18 sept. 2022
Hello Manon,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

10/10 – Excellent

Karine

Séjour de 2 nuits en avril 2022
Manager a répondu le 18 sept. 2022
Hello Karine,It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

2/10 – Terrible

Christophe

Voyage en famille
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Un séjour très médiocre très mal accueilli les ne sont jamais faite pas de bar ni déjeuner rien de rien à déconseiller à tous les français
Séjour de 6 nuits en février 2022
Manager a répondu le 18 sept. 2022
Hello Christophe,Thank you for taking the time to share. We appreciate your feedback regarding our hotel. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.

10/10 – Excellent

Thierry

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hôtel récent. Chambres confortables et propres. Excellent accueil. Personnel très professionnel et agréable.Très bien situé.
Séjour de 8 nuits en décembre 2021
Frontdesk a répondu le 10 janv. 2022
It is great to hear from you, Thierry Thank you for taking the time to share your Five star rating and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. I am glad that you enjoyed the value and the amenities of our hotel! Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience for every guest.

10/10 – Excellent

Jessica

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Personnel très sympa ! A l’écoute et qui trouvent des solutions ! On a adoré l’hôtel avec vu sur l Empire, la gentillesse du personnel ! On recommande et chambres très jolies et spacieuses ce qui est rare à NY
Séjour de 3 nuits en janvier 2022
Front Desk Team a répondu le 1 févr. 2022
Dear Jessica, Thank you for taking the time to tell us about your experience! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We will share your feedback with our team. Thank you again for sharing your experience, and we look forward to serving you in the future. Kind regards, The Draper Hotel

8/10 – Bien

sebastien

Voyage d’affaires
Points forts : État et installations de l’hébergement, confort de la chambre
Séjour de 9 nuits en novembre 2021
Manager a répondu le 18 sept. 2022
Hello sebastien,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 – Excellent

Chloé

Points forts : Propreté, service et personnel et confort de la chambre.
Séjour de 8 nuits en novembre 2021

6/10 – Acceptable

Rick

Voyage de couple
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
Nice hotel. Rooms are clean but very small. Staff was average.
Séjour de 2 nuits en mai 2024
Guest Relations Management a répondu le 22 mai 2024
Hi Rick,Thank you for your feedback about your recent stay with us. We appreciate you taking the time to share your thoughts.It's good to hear that you found the rooms to be clean, which is a key priority for our hotel. However, we regret to learn that you felt the room size was quite small. As an older property, some of our standard guest rooms can be more compact in layout compared to newer hotel designs. We do our best to optimize the space, but understand this may not suit every guest's preference.Regarding the staff, we strive to provide attentive and personalized service to all our guests. It's disappointing to hear that you felt the staff was only average during your stay. We will be sure to review this feedback with our team to identify any areas where we can improve our customer service.Please know that your satisfaction is extremely important to us. If there are any specific ways we could have better met your expectations, we encourage you to share those details so we can address them accordingly. We hope you will consider staying with us again in the future, where we can work to exceed your experience.Thank you again for your feedback. It is invaluable for helping us enhance our hotel offerings and hospitality.

8/10 – Bien

Courtney, New York

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en mai 2024
Guest Relations Management a répondu le 18 mai 2024
Hi CourtneyThank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

4/10 – Médiocre

florent

Voyage en famille, Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement
Street closed off when we arrived. Very limited service. No housekeeping to clean room.had to ask for extra towels when we came back the first night. Bathroom very small and mat does fit under door. Smell of cigarette smoking through vent. Online service directory not up to date. Reception could not provide us with final bill for some reason. Said that Expedia has the bill. Not worth the price paid per night. Staff was nice but there is a glitch at this hotel.
Séjour de 2 nuits en mai 2024
Guest Relations Management a répondu le 12 mai 2024
Hi Florent,Thank you for taking the time to provide feedback on your recent stay at our hotel. We regret any inconvenience caused by the street closure upon your arrival. While we strive to minimize the impact of external factors on our guests, there are occasions when circumstances beyond our control may affect your experience. As for the limited service and the lack of housekeeping during your stay, it is our standard practice to provide regular housekeeping services to ensure a clean and comfortable environment for our guests. We regret that we did not meet this expectation during your visit. We will review our procedures to ensure that such oversights do not occur in the future.Regarding the issues you experienced with the bathroom size, the mat not fitting under the door, and the smell of cigarette smoke, we take these matters seriously and will investigate them further to identify and address any underlying issues. Additionally, we will review and update the information to provide accurate and helpful resources for our guests.Regarding the final bill, we apologize for any confusion or miscommunication. We will investigate the matter further to ensure that our billing processes are clear and efficient. If you have any outstanding concerns regarding your bill, please do not hesitate to reach out to our management team directly, and we will be happy to assist you.We appreciate your kind words about our staff's friendliness. However, we understand that the overall experience did not meet your expectations, and we apologize for any glitches or issues you encountered during your stay.We value your feedback as it helps us identify areas for improvement. We hope to have the opportunity to provide you with an improved experience in the future.

10/10 – Excellent

Judith

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Cozy and quiet, great night’s sleep.
Séjour de 1 nuit en mai 2024
Guest Relations Management a répondu le 10 mai 2024
Hi Judith,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 – Excellent

Norman

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location and bedroom larger than other New York hotels we've stayed at
Séjour de 4 nuits en mai 2024
Guest Relations Management a répondu le 10 mai 2024
Hi Norman,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 – Excellent

donna

Points forts : Propreté
Very polite and accommodating staff
Séjour de 1 nuit en avril 2024
Guest Relations Management a répondu le 2 mai 2024
Hi Donna,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 – Excellent

Chau

Séjour de 4 nuits en janvier 2024
Manager a répondu le 22 mai 2024
Hello Chau,We're thrilled to hear you had a perfect stay with us! We look forward to welcoming you back soon for another exceptional experience.

10/10 – Excellent

Melissa

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love the retro vibe and view of NYC wooden water towers and Empire State Building from our cozy room!
Séjour de 1 nuit en février 2024
Guest Relations Management a répondu le 23 avr. 2024
Hi Melissa,Thank you for your wonderful feedback about your recent stay at our hotel. We are thrilled to hear that you enjoyed the retro vibe and the view from your cozy room, with sights of the wooden water towers and the iconic Empire State Building. It is always our aim to provide a unique and memorable experience for our guests, and we're glad that we could offer you a glimpse of New York City's charm.We appreciate your positive comments, as they serve as a great motivation for our team. It was a pleasure to have you as our guest, and we hope to welcome you back in the future for another delightful stay. If there's anything else we can assist you with, please feel free to reach out to us.Thank you for choosing our hotel, and we look forward to hosting you again soon.

10/10 – Excellent

Charlotte

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The room, especially the bathroom, was really spacious. Everything was really clean. The hotel was a great location.
Séjour de 1 nuit en avril 2024
Manager a répondu le 17 avr. 2024
Hello Charlotte,We are delighted to hear that you enjoyed our spacious room and convenient location. Providing a clean and comfortable environment is our top priority. Should you have any further feedback or need assistance, please feel free to reach out to our management team.

10/10 – Excellent

Patteera, El Sobrante

Séjour de 5 nuits en mars 2024
Guest Relations Management a répondu le 5 avr. 2024
Hi Patteera,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

10/10 – Excellent

Jesse

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Beautiful room, spacious, clean!
Séjour de 1 nuit en février 2024
Manager a répondu le 9 mars 2024
Hello Jesse,We are delighted to hear that you enjoyed the spacious and clean room during your stay. Your feedback is greatly appreciated. Thank you for choosing our hotel for your accommodation needs, and we hope to welcome you back soon.

2/10 – Terrible

Sara

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Didnt like how the room was messy the bathroom toilet seat was dirty and someone tried to enter our room within 20 minutes of us being there.
Séjour de 2 nuits en mars 2024
Guest Relations Management a répondu le 6 mars 2024
Hi Sara,Thank you for bringing your concerns to our attention regarding the issues you had with your room. Maintaining cleanliness and ensuring the comfort of our guests are top priorities for us, and we apologize that we fell short of meeting your expectations in this regard. We will investigate this matter thoroughly with our housekeeping team to identify the cause and take immediate corrective actions to prevent similar occurrences in the future.Regarding the incident of someone attempting to enter your room, we are deeply concerned and take matters of security and guest privacy very seriously. We will review our security procedures and work with our staff to ensure that such incidents do not happen again. Your safety and peace of mind are of utmost importance to us.We appreciate your feedback as it helps us identify areas for improvement. Please rest assured that we will address these issues promptly and take appropriate measures to prevent their recurrence in the future.We value your feedback and are committed to providing a comfortable and secure experience for our guests.We hope to have the opportunity to regain your trust and provide you with a more enjoyable stay in the future.

2/10 – Terrible

Craig

Séjour de 5 nuits en février 2024
Manager a répondu le 22 mars 2024
Hello Craig,We're sorry to hear that your experience did not meet expectations. Please feel free to contact us directly with any further details on how we can improve for the future.

10/10 – Excellent

Kaleem

Points forts : Propreté, état et installations de l’hébergement
Small compact but nice.
Séjour de 1 nuit en février 2024
Manager a répondu le 3 mars 2024
Hello Kaleem,We appreciate your feedback and are glad to hear you found our hotel to be nice. If you have any further comments or suggestions, please feel free to reach out to our management team. Thank you for choosing to stay with us.

10/10 – Excellent

Albin

Séjour de 1 nuit en février 2024
Manager a répondu le 29 févr. 2024
Hello Albin,Thank you for sharing this awesome rating! It is extremely rewarding to know our efforts in providing the best service to our guests are seen and felt. It is our pleasure to provide a clean, comfortable experience for our guests. Thank you for the amazing review and we look forward to serving you again soon.

6/10 – Acceptable

Lara

Voyage en groupe
Points faibles : Commodités, état et installations de l’hébergement
Did not clean our room even when requested. Front desk staff were great though!
Séjour de 3 nuits en février 2024
Guest Relations Management a répondu le 24 févr. 2024
Hi Lara,Thank you for providing feedback on your recent stay at our property. We appreciate your kind words about our front desk staff and their service.However, we apologize for the inconvenience you experienced with housekeeping not cleaning your room, even after it was requested. This is not the level of service we strive to provide, and we regret any frustration or inconvenience it may have caused you.We will address this matter with our housekeeping team to ensure that such oversights are not repeated in the future. We appreciate your understanding and patience in this matter. We value your feedback and will use it to improve our services and ensure a more consistent and enjoyable experience for our guests.Thank you for bringing this issue to our attention. We hope to have the opportunity to welcome you back in the future and provide you with a significantly improved experience.

8/10 – Bien

Stephanie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great hotel in Murray hill close to dining and parks and all the mid town things. Loved the little cafe for morning coffees. Rooms have a contemporary aesthetic and well designed.
Séjour de 3 nuits en février 2024
Guest Relations Management a répondu le 20 févr. 2024
Hi Stephanie,Thank you for sharing your positive feedback about your recent stay at our hotel. We're thrilled to hear that you enjoyed your time with us and found our location in Murray Hill to be convenient for dining, parks, and all the attractions of Midtown.We're delighted that you loved our little cafe for morning coffees. Providing a convenient and enjoyable dining experience is important to us, and we're glad that our cafe met your needs for a perfect cup of coffee to start your day.It's wonderful to know that you found our rooms to have a contemporary aesthetic and well-designed. Creating a comfortable and visually appealing environment is important to us, and we're glad that our room design resonated with you.Thank you for choosing our hotel and for your kind words. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another fantastic stay.

10/10 – Excellent

VICTORIA

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great stay
Room was super clean and so was the bathroom. Very modern and great decor. Room was on a bit smaller side. There’s no breakfast but they have a small cafe that has coffee and small bites.
Séjour de 1 nuit en février 2024
Guest Relations Management a répondu le 20 févr. 2024
Hi Victoria,Thank you for taking the time to provide feedback about your recent stay at our hotel. We're thrilled to hear that you found your room and bathroom to be super clean. Maintaining a high standard of cleanliness is one of our top priorities, and we're glad that it met your expectations.We're also pleased to know that you enjoyed the modern decor of the room. Creating a pleasant and visually appealing environment is important to us, and we're glad that our decor resonated with you.We understand that the room size may have been on the smaller side. We strive to provide comfortable accommodations, and we apologize if the room size did not meet your expectations. If you decide to stay with us again in the future, we can explore options for larger room types that may better suit your needs.While we do not offer a full breakfast, we're glad to hear that you were able to enjoy the convenience of our small cafe with coffee and small bites. We appreciate your understanding in this regard.Thank you for choosing our hotel and for your positive comments. We value your feedback and hope to have the opportunity to welcome you back in the future for another enjoyable stay.

2/10 – Terrible

Dylan

Voyage d’affaires
Points faibles : État et installations de l’hébergement, confort de la chambre
Trendy, small and overpriced.
This is a very small hotel in NYC. A lot of hotels in the city are stingy with space, but this room was tiny. With barely two feet of floorspace around the bed, there was no room for luggage or to walk around. We did not have a view, unless you count looking into the windows of the building next to us. I paid extra for a "Empire State View," and I could barely see the antenna of the building if I looked straight up out the window. The building itself is very small and tucked away. We missed it on our first walkby to the hotel. Despite the size, the room was very recently renovated and was clean. Good location, but there are so many hotels in this area I would recommend looking elsewhere.
Séjour de 1 nuit en février 2024
Manager a répondu le 16 févr. 2024
Hello Dylan,Thank you for taking the time to provide your feedback. We apologize if the size of the room did not meet your expectations. We understand that space can be limited in NYC hotels. However, we are glad to hear that the room was clean and recently renovated. We appreciate your feedback and will take it into consideration for future improvements. If you have any further comments or concerns, please don't hesitate to contact our management directly.

10/10 – Excellent

Mary

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
Guest Relations Management a répondu le 16 févr. 2024
Hi Mary,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!

8/10 – Bien

Kelsey

Voyage de couple
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
i liked how well it fit 2 people on a budget
Séjour de 1 nuit en février 2024
Guest Relations Management a répondu le 16 févr. 2024
Hi Kelsey,Thank you for sharing your positive feedback about your recent stay at our motel. We're glad to hear that our accommodations were suitable for two people on a budget.We understand the importance of providing affordable options without compromising comfort and quality. It's great to know that our motel was able to meet your needs in terms of both pricing and accommodating two guests.We appreciate your kind words, and we hope to have the opportunity to welcome you back in the future. If there is anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.

8/10 – Bien

Arielle Stewart

Séjour de 4 nuits en février 2024
Guest Relations Management a répondu le 20 mars 2024
Hi Arielle Stewart,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your rating is valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to rate our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.We appreciate your support, and we can't wait to welcome you back in the future.

10/10 – Excellent

walter

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en février 2024
Manager a répondu le 9 févr. 2024
Hello walter,Thank you for choosing our hotel for your recent stay. We appreciate your perfect rating and are delighted to hear that you had a wonderful experience with us. Should you have any additional feedback, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another enjoyable stay.

8/10 – Bien

Alvin

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
Guest Relations Management a répondu le 1 févr. 2024
Hi Alvin,Thank you for sharing your review with us.We are pleased to hear that you enjoyed most aspects of your stay. Your reviews are valuable to us as they help us recognize our strengths and identify areas for improvement. We are constantly striving to ensure that our guests feel welcomed and satisfied throughout their stay, and your input will assist us in achieving that goal. We are glad to have been a part of your travel convenience and made your experience enjoyable.We greatly appreciate the time you took to review our hotel. It is important to us, and we will use it to enhance our services and amenities. We look forward to your next visit, and we are committed to providing an even better experience that exceeds your expectations.Once again, thank you very much for taking the time to provide feedback. We appreciate your support, and we can't wait to welcome you back in the future.

8/10 – Bien

Kanchana

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en janvier 2024
Manager a répondu le 26 janv. 2024
Hello Kanchana,Thank you for choosing our hotel for your stay! We're delighted to hear that you enjoyed your time with us. If you have any additional feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back in the future for another great stay.

8/10 – Bien

Mr J M

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en janvier 2024
Guest Relations Management a répondu le 19 janv. 2024
Hi Mr. J,Thank you very much for taking the time for a feedback.We are delighted to hear that you loved the majority of your time. Your rating will assist us to determine our strengths and weaknesses in ensuring that our guests feel welcomed and satisfied with their stay. We are pleased to have contributed to your travel convenience.We appreciate you taking the time to review our hotel and look forward to your future visit.