Tous les avis affichés proviennent de vraies expériences de clients. Seuls les voyageurs qui ont réservé un séjour avec nous peuvent soumettre un avis. Nous vérifions les avis et publions tous les avis, positifs ou négatifs, qui respectent nos directives.Plus de renseignementsS’ouvre dans une nouvelle fenêtre
Note de 10 – Excellent, d’après 100 avis sur 1000." "
10 – Excellent
100
Note de 8 – Bien, d’après 181 avis sur 1000." "
8 – Bien
181
Note de 6 – Acceptable, d’après 200 avis sur 1000." "
6 – Acceptable
200
Note de 4 – Médiocre, d’après 186 avis sur 1000." "
4 – Médiocre
186
Note de 2 – Terrible, d’après 333 avis sur 1000." "
2 – Terrible
333
5,0/10
Propreté
5,6/10
Service et personnel
4,4/10
Commodités
5,0/10
État et installations de l’hébergement
4,2/10
Écoresponsabilité
Avis
4/10 – Médiocre
Voyageur vérifié
24 juin 2019
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Personnel pas très hygiénique, j’ai vu des cafards dans l’hotel près de l’endroit où l’on prend le petit déjeuner.
La femme de ménage se sert d’un seul gant pour servir le petit déjeuner et nettoyer en même temps.
Voyageur vérifié
Séjour de 4 nuits en juin 2019
2/10 – Terrible
Angela
Voyage en famille
26 mai 2019
Points faibles : Propreté, commodités
Proximity to subway station
Acceptable continental breakfast
Angela
Séjour de 2 nuits en mai 2019
8/10 – Bien
Sofiane
1 avr. 2019
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Dans l’Ensemble ça était
Sofiane
Séjour de 3 nuits en mars 2019
10/10 – Excellent
RAFAEL
25 déc. 2018
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
RAFAEL
Séjour de 2 nuits en décembre 2018
8/10 – Bien
Laura
20 sept. 2018
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Laura
Séjour de 7 nuits en septembre 2018
8/10 – Bien
Voyageur vérifié
10 août 2018
Points forts : Service et personnel
Good
Close to the subway, at 25 minutes from times Square. OK area. The hotel needs improvement. Kind of expensive for the condition of the hotel. Staff was helpful. Nice restaurants close.
Voyageur vérifié
Séjour de 3 nuits en août 2018
4/10 – Médiocre
Voyageur vérifié
28 juin 2018
Points faibles : Propreté, état et installations de l’hébergement
Hair on the wall in the shower, mold in the shower
Voyageur vérifié
Séjour de 1 nuit en juin 2018
2/10 – Terrible
Bekada
15 mai 2018
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Sale trop sale meme le service est affreux et les chambres sales
Bekada
Séjour de 1 nuit en mai 2018
8/10 – Bien
Phil, Paris
9 mai 2018
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Phil
Séjour de 8 nuits en avril 2018
4/10 – Médiocre
Voyageur vérifié
7 mai 2018
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Choqué
Pour 4 personne un couplé et 2 enfants, 2 lits de une place et demi. Lit très petit.
Odeurs dans la chambre
Aménagement très vieux et en mauvais état
Le pire c le petit déjeuner il faut se réveiller de bonne heure pour du pain et du beurre si vous avez de la chance un donuts sinon rien
Et il faut attendre qu'une place se liber pour mangé
Juste affreux pour une famille avec 2 enfants de 2 et 7 ans
Plus jamais Ramada
Voyageur vérifié
8/10 – Bien
STEPHANIE
3 mai 2018
Points forts : Service et personnel, confort de la chambre
STEPHANIE
4/10 – Médiocre
FLEURIER JOHANNY GERMAIN
8 déc. 2017
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
nul
Arrivé 23H température en chambre très froide, et le système de chauffage et en pompe à chaleur donc bruyant,
La chambre est sale et la moquette je n'en parle pas la moquette porte des tâches c'est lamentable,
Les poubelles sont posés devant l'hôtel sur le sol, et donc nos amis les rats sont présents.
FLEURIER JOHANNY GERMAIN
Séjour de 5 nuits en novembre 2017
4/10 – Médiocre
Voyageur vérifié
28 nov. 2017
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Voyageur vérifié
Séjour de 3 nuits en novembre 2017
8/10 – Bien
Gustave, Ottawa
14 oct. 2017
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hotel proche du subway (10 mn), a 20mn de Mahattan
Beaucoup de possibilité de restoration dans la zone
Gustave
Séjour de 5 nuits en octobre 2017
8/10 – Bien
Voyageur vérifié
24 sept. 2017
Points forts : Propreté, service et personnel et confort de la chambre.
hôtel très bien situé
hôtel très bien situé avec la proximité du métro qui dessert très bien les divers lieux de visites
quartier calme , vue magnifique sur Manhattan de la chambre
le personnel est discret et serviable
Voyageur vérifié
6/10 – Acceptable
Agnero
2 sept. 2017
Hôtel très moyen sans plus
Hôtel moyen sans plus le quartier est imité mais emplacement idéal pour aller dans le centre de new york
Agnero
Séjour de 3 nuits en août 2017
2/10 – Terrible
Lasma Frianty
26 févr. 2023
When I arrived at the hotel, the hotel had been shut down. And a couple hours before I arrived, i got an email from expedia which said that my reservation had been cancelled, so i reaches out to expedia travel agent at the expedia apps. And I informed the agent regarding the email, and the agent said that my reservation still on going and they sent me recofirmation and they said that I will not have any problem and just go directly to the hotel. And I went as told to the hotel and arrived there. And the hotel is shut down for a refuge camp for the last two months. And I reached out to expedia by email and chatting, and couple replies and said they are still checking on the matters. And until now i havent got any answer.
Lasma Frianty
Séjour de 7 nuits en février 2023
Manager a répondu le 1 mars 2023
Hello Lasma Frianty,We apologize for your recent stay. We are saddened to hear that you didn't enjoy yourself while with us. It is our goal to meet all our guests expectations. We hope you will give us a chance to redeem ourselves in the future.
2/10 – Terrible
Karla Janeth
29 janv. 2023
Karla Janeth
Séjour de 6 nuits en janvier 2023
Manager a répondu le 7 mars 2023
Hello Karla Janeth,Thank you for sharing this rating, and we welcome you to visit us again anytime.
2/10 – Terrible
Aliaa
3 janv. 2023
Aliaa
Manager a répondu le 7 mars 2023
Hello Aliaa,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.
6/10 – Acceptable
Mickey
23 déc. 2022
Points forts : Propreté, service et personnel
Points faibles : Commodités
No continental breakfast, Three dollar 💵 sodas
Mickey
Manager a répondu le 24 déc. 2022
Hello Mickey,We appreciate the comments, especially with regards to your opinion of our breakfast. We hope to someday have another opportunity to host your stay.
2/10 – Terrible
Evangelos
22 déc. 2022
Evangelos
Séjour de 4 nuits en décembre 2022
Manager a répondu le 24 déc. 2022
Hello Evangelos,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.
2/10 – Terrible
Didimo
21 déc. 2022
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Yo llegue al hotel con la reservacion y el muchacho del hotel fue muy rudo diciendo que como yo hize la reserva con un third partie no habia habitacion para mi por favor necesito mi reembolso
Didimo
Séjour de 1 nuit en décembre 2022
Manager a répondu le 22 déc. 2022
Hello Didimo, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.
6/10 – Acceptable
Marien
Voyage en groupe
20 déc. 2022
Points faibles : Propreté
Marien
Séjour de 6 nuits en décembre 2022
Manager a répondu le 22 déc. 2022
Hello Marien,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.
10/10 – Excellent
Didimo
20 déc. 2022
Didimo
Séjour de 1 nuit en décembre 2022
Manager a répondu le 23 déc. 2022
Hello Didimo,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.
2/10 – Terrible
Diana
Voyage en groupe
20 déc. 2022
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Sehr dreckig, alt, heruntergekommen. Fenster und Türen undicht, laut, kalt, miserabler Zustand des Hotels.
Diana
Manager a répondu le 22 déc. 2022
Hello Diana, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.
2/10 – Terrible
Yu
Voyage de couple
18 déc. 2022
Points faibles : Propreté, état et installations de l’hébergement
Noisy heat system. Candy and trash left on the ground. Yellow fluid on the toilet. Big dirty stain on the blanket, so as the curtain.
Yu
Manager a répondu le 19 déc. 2022
Hello Yu, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.
10/10 – Excellent
Didimo
16 déc. 2022
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Didimo
Séjour de 1 nuit en décembre 2022
Manager a répondu le 18 déc. 2022
Hello Didimo,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.
2/10 – Terrible
Ruben
14 déc. 2022
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Ruben
Séjour de 1 nuit en décembre 2022
Manager a répondu le 16 déc. 2022
Hello Ruben, Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.
2/10 – Terrible
David
Voyage en famille
13 déc. 2022
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Pesimo
Mal estado del establecimiento, sin personal, personal del front desk rudo, problemas serios con luz, se encendía cada 2 horas, no lograron resolver, subieron a arrancar la luz y la dejaron colgando, no resolvieron
David
Séjour de 7 nuits en décembre 2022
Manager a répondu le 15 déc. 2022
Hello David, I am sorry for any rudeness that you encountered and I assure you that your comments have been addressed with our entire staff and management team to ensure that no similar incident occurs in the future. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
2/10 – Terrible
Jarrett
12 déc. 2022
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Run-down Hotel
I prepaid for the room and when I checked-in the required a $60 cash deposit to get back in the morning. I was initially sent to a room and when I entered there were bags of trash on the floor but then realized someone was in the shower and that it was occupied. I was given another room with stains on the carpet and just generally run-down and unclean. I'm surprised Wyndham would put their name on a hotel of this quality.
Jarrett
Séjour de 1 nuit en décembre 2022
Manager a répondu le 13 déc. 2022
Hello Jarrett, Thank you for taking the time. Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
2/10 – Terrible
Voyageur vérifié
12 déc. 2022
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
DO NOT BOOK
When you arrive you can tell it just looks dirty. We did not necessarily care to much about that since we said it may be nicer on the inside but we were wrong. They took a cash deposit of $60 from us and stated we would get it back at checkout. Checkout time came and we had a early flight and no one could be found so we waited until we couldn't anymore because we didn't want to miss our flight. I left the key upfront nd then they had the audacity to call me while at the airport asking if we were going to come back for it. I explained to him that we looked for him and could not wait any longer or find him. He offered no way to get to give us our money back. No one ever came and cleaned our room, there was tape over the fire alarms, heat unit was broken. Overall just horrible place to stay.
Voyageur vérifié
Séjour de 3 nuits en décembre 2022
Manager a répondu le 13 déc. 2022
Hello Guest, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.
6/10 – Acceptable
Namnei
12 déc. 2022
Points faibles : Propreté
Namnei
Séjour de 2 nuits en décembre 2022
Manager a répondu le 13 déc. 2022
Hello Namnei,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.
2/10 – Terrible
Luz
Voyage en famille
12 déc. 2022
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Luz
Séjour de 1 nuit en décembre 2022
Manager a répondu le 15 déc. 2022
Hello Luz, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.
4/10 – Médiocre
Nilton
Voyage en famille
11 déc. 2022
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Insatisfeito/ ruim.
Ficamos decepcionados com o atendimento, equipe despreparada e que demonstram pouca empatia com os hóspedes.
A limpeza dos quartos não acontece diariamente, dias sim e dias não, mesmo assim uma limpeza ruim.
O Hotel não oferece café da manhã nem área para estacionamento de carros.
Não vLe o custo e benefício, melhor pagar um valor à mais e se hospedar em Manhattan.
Nilton
Séjour de 6 nuits en décembre 2022
Manager a répondu le 13 déc. 2022
Hello Nilton,We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.
2/10 – Terrible
Max
Voyage en famille
11 déc. 2022
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Pésimo
Estado muy malo, sucio, alfombras sucias, no hay mantenimiento, en la habitación se encendía la luz cada 2 horas durante toda la noche, nadie pudo resolver el problema, una persona, simplemente nos pidió desconectar la luz, después llegó él a arrancar y dejar la luz colgando, sin sensores contra incendios, todo bloqueado y desconectado, sucio
Max
Séjour de 6 nuits en décembre 2022
Manager a répondu le 12 déc. 2022
Hello Max, Thank you for taking the time to write a review. We are saddened to hear that we fell short of your expectation due to the service you received from the hotel staff during your stay. We always desire for our valued guest’s experience to be outstanding. Your feedback is greatly appreciated. We hope that you will give us the opportunity to redeem ourselves and deliver a seamless experience on your next stay.
8/10 – Bien
Liliana
11 déc. 2022
Liliana
Séjour de 4 nuits en décembre 2022
Manager a répondu le 7 nov. 2023
Hello Liliana,Thank you for your feedback! We appreciate you taking the time to share your experience. If there's anything else we can assist you with, please feel free to contact our management directly. We're here to ensure your satisfaction.
4/10 – Médiocre
Charles
Voyage d’affaires
9 déc. 2022
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Never again for this hotel.
The first room offered had a broken lock, and the room was filthy. The smell was heavily chemical laced.
The attendant refused to provide anther room at first. When the manager joined us another room was provided.
The overall attitude of the staff was combative.
The overall "ambiance" was that of a Bowery SRO.
In short, never again for this hotel.
Charles
Séjour de 1 nuit en décembre 2022
Manager a répondu le 11 déc. 2022
Hello Charles, I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.
2/10 – Terrible
Cristian
Voyage d’affaires
9 déc. 2022
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
the receptionist was very very rude ( nasty rude), he keeps throwing the keys on me , room wasn't clean at my arrival. I wouldn't recommend this place
Cristian
Séjour de 1 nuit en décembre 2022
Manager a répondu le 11 déc. 2022
Hello Cristian, We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated in a rude or unprofessional manner at this property. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our staff to. We will be correcting this issue for improved convenience in future visits. I hope you will accept our sincerest apologies if you were not greeted with a smile with every communication.
2/10 – Terrible
Robert
Voyage d’affaires
8 déc. 2022
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Quitting Hotels.com because they’re useless
This was the worst experience I’ve ever had at both a hotel AND with Hotels.com. Dirty, smelly room that was falling apart(curtains were shredded up, carpet horrendously dirty, and unfinished construction in the bathroom-not to mention the dirty rag on the bathroom floor and unclean sinks and bathtub), shady hotel practices ($60 cash deposit with a $30 late checkout fee that magically dropped to $20 with NO OFFICIAL INVOICE/RECEIPT to be provided). And all that for almost $200 for the night!!! I can understand this sort of thing for a $75-$100/hotel room but for $200? Seriously, don’t think so. Hotels.com customer service was ridiculously unhelpful. I was more upset with hotels.com for their complete lack of competence (First lady to help CONFIRMED THE BEST CALL BACK NUMBER THEN WHEN WE HAD A SOUND ISSUE AFTER SHE TALKED TO OTHER DIVISIONS TO HELP SORT OUT MY SITUATION, SHE TOLD ME TO CALL THEM BACK! WTH? Second/third customer service rep kept citing hotels.com policy in that no refund is possible and that hotels.com could do nothing to help with my situation. Gold status is a joke. Completely useless. I told that rep I’m quitting hotels.com based on this experience.
Robert
Séjour de 1 nuit en décembre 2022
Manager a répondu le 11 déc. 2022
Hello Robert, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your feedback pertaining to your experience at our hotel. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
2/10 – Terrible
Jeffrey
8 déc. 2022
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Jeffrey
Séjour de 1 nuit en décembre 2022
Manager a répondu le 11 déc. 2022
Hello Jeffrey, We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.
8/10 – Bien
Luis
Voyage en famille
8 déc. 2022
Points forts : Propreté, commodités
Situado muy cerca de Manhattan.
Personal del hotel no muy agradable
Luis
Manager a répondu le 9 déc. 2022
Hello Luis,Thank you for taking the time to share your comments regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.
2/10 – Terrible
Marcio
Voyage en famille
6 déc. 2022
Points faibles : Propreté, service et personnel et confort de la chambre.
Check in horrível
Recepcionista estava mal humorado e nao encontrava nossa reserva que ja estava paga, ficamos uns 30 min na entrada do hotel, até que após muuta insistência encontrou...
Marcio
Séjour de 4 nuits en décembre 2022
Manager a répondu le 8 nov. 2023
Hello Marcio,We apologize for any inconvenience you experienced with our receptionist. We strive to provide excellent customer service and will address this with our team. Thank you for bringing this to our attention.
8/10 – Bien
Glenn
6 déc. 2022
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent Budget Hotel
Wow....very nice property...all these negative reviews are hilarious...if these idiots didn't want a budget hotel..maybe they should stay in times square instead
Now....let me tell you the truth about this hotel...nice folks when you ck in ....the room was very clean.... comfortable bed and nice bathroom and shower.... surrounding neighborhood looks fine and very close to Queensboro subway....perfect for a short stay in New York
Glenn
Séjour de 3 nuits en décembre 2022
Manager a répondu le 7 déc. 2022
Hello Glenn,We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our bed and your insights regarding our shower. I hope you will return to enjoy a memorable and exceptional experience.
6/10 – Acceptable
FNU
Voyage en groupe
5 déc. 2022
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
Had to keep $60 deposit… Food was not available and staff was rude sometimes not all of them though
FNU
Manager a répondu le 6 déc. 2022
Hello FNU,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.
10/10 – Excellent
Gustavo
5 déc. 2022
Points forts : Service et personnel, état et installations de l’hébergement
Gustavo
Séjour de 1 nuit en décembre 2022
Manager a répondu le 7 nov. 2023
Hello Gustavo,Thank you for taking the time to leave a positive review! We are delighted to hear that you enjoyed your stay at our hotel. We strive to provide exceptional service and make our guests feel comfortable. Your kind words mean a lot to us and we hope to welcome you back in the future.
4/10 – Médiocre
Asante
Voyage d’affaires
4 déc. 2022
Points faibles : Propreté
Unacceptable bathroom cleanliness
The bullet proof glass surrounding the front desk was a bit discomforting. I was wondering are they protecting themselves from the guests? That alone was not a demerit however, as parts of NY can be rough. what really turned me off was the toilet. It had fecal material and urine left on the seat from a previous guest upon entering the room for the first time. I balled up a glob of toilet paper and cleaned it myself, as not to have to wait for them to send someone in order for me to use the bathroom in my own room. the carpet could use a stain removal attempt also.
Asante
Séjour de 1 nuit en décembre 2022
Manager a répondu le 8 nov. 2023
Hello Asante,We appreciate your feedback regarding the bullet proof glass, as it is important for our staff's safety and for protecting our guests in certain areas. We apologize for the inconvenience you experienced with the cleanliness of the toilet and carpet in your room. Our housekeeping team strives to maintain high standards, and we will address this with them directly. Thank you for bringing it to our attention.
2/10 – Terrible
Michelle Lily
Voyage d’affaires
3 déc. 2022
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Gateway to Hell
This is the worst Hotel in the world!
I have been to hundreds if not a thousand hotels in my years of business and leisure travel. My comment above is not an exaggeration.
Never ever have I seen such s*thole.
Beware: they will extort and blackmail you for money upon check-in. They ask for $60 dollars cash and if you don’t give them the cash, they won’t give your room key even if you have full paid for the room.
They will ask you to go to the ATM, conveniently in the lobby to take cash, i cute fees and charges and will not give you receipt for your cash. It seems they are running a tax evasion scheme as if you do t check by 11am, they steal your cash.
Also, you will get bedbugs. Guaranteed. In the winter, you might freeze to death.
You are better off at the homeless shelter. It is this bad.
Michelle Lily
Séjour de 1 nuit en décembre 2022
Manager a répondu le 5 déc. 2022
Hello Michelle Lily,We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason we're sincerely sorry to have failed to meet your needs. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.
4/10 – Médiocre
Lizeth
Voyage de couple
30 nov. 2022
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very dirty and not friendly.:(
Lizeth
Manager a répondu le 1 déc. 2022
Hello Lizeth, I am terribly sorry to hear of your disappointment with our hotel. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Thank you so much for taking the time to share and to give us the opportunity to address this error and make things right.
10/10 – Excellent
Jose
Voyage en famille avec de jeunes enfants
28 nov. 2022
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Very good place good staff
Jose
Manager a répondu le 30 nov. 2022
Hello Jose,Thank you for being a valued guest and for providing us the feedback regarding our staff. It is our ever present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.
8/10 – Bien
YUDERKIS
Voyage en famille
27 nov. 2022
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
YUDERKIS
Séjour de 1 nuit en novembre 2022
Manager a répondu le 27 nov. 2022
Hello YUDERKIS,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.