Title: Gramercy Park Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&selected=20525&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Gramercy Park Hotel Escape to an urban oasis with Italian flair. Find relaxation in the sauna or energize at the gym. ## Photo gallery for Gramercy Park Hotel ![Breakfast, lunch, dinner served; Italian cuisine - Gramercy Park Hotel (New York)](https://images.trvl-media.com/lodging/1000000/30000/20600/20525/023fe064.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Exterior - Gramercy Park Hotel (New York)](https://images.trvl-media.com/lodging/1000000/30000/20600/20525/d42232bd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Premier Suite, Terrace | Terrace/patio - Gramercy Park Hotel (New York)](https://images.trvl-media.com/lodging/1000000/30000/20600/20525/2cf830aa.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Breakfast, lunch, dinner served; Italian cuisine - Gramercy Park Hotel (New York)](https://images.trvl-media.com/lodging/1000000/30000/20600/20525/79975eb8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fireplace - Gramercy Park Hotel (New York)](https://images.trvl-media.com/lodging/1000000/30000/20600/20525/b11bb8f2.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Gramercy Park Hotel, nestled near 5th Avenue, offers an upscale retreat with a charming garden and playground. Unwind in the sauna or enjoy Italian cuisine at Maialino restaurant; additional perks include dry cleaning services, a bar, and 24-hour gym. ## Reviews 8.6 Excellent ## Popular amenities - Parking included - Restaurant - Air conditioning - Gym - Breakfast available - Business services ## Room options ### Check availability for these dates Tonight [Feb. 3 - Feb. 4](https://www.expedia.ca/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=20525&PinnedHotelID=20525&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-03&endDate=2026-02-04&selected=20525&PinnedHotelID=20525&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Feb. 4 - Feb. 5](https://www.expedia.ca/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=20525&PinnedHotelID=20525&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-04&endDate=2026-02-05&selected=20525&PinnedHotelID=20525&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Feb. 6 - Feb. 8](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=20525&PinnedHotelID=20525&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-06&endDate=2026-02-08&selected=20525&PinnedHotelID=20525&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Feb. 13 - Feb. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=20525&PinnedHotelID=20525&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-13&endDate=2026-02-15&selected=20525&PinnedHotelID=20525&HadPinnedHotel=true®ionId=-1&adults=2) ## You may also like Ad ![Exterior](https://images.trvl-media.com/lodging/6000000/5150000/5148600/5148566/a874a775.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn NYC - Lower East Side by IHG Manhattan - Free WiFi - Restaurant - Air conditioning - Gym 8.6 Excellent 1,007 reviews CA $138 CA $164 total includes taxes & fees Feb 5 - Feb 6 [](https://www.expedia.ca/New-York-Hotels-Holiday-Inn-NYC-Lower-East-Side.h5148566.Hotel-Information?chkin=2026-2-5&chkout=2026-2-6&rm1=a2®ionId=178293&destination=New York (and vicinity)&destType=MARKET&latLong=40.75668,-73.98647&searchId=cba63853-da8f-4e28-b6fc-3ee08f6598b8&top_cur=CAD) Ad ![Rooftop bar](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/23000000/22250000/22247400/22247316/235ba4da_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### citizenM New York Bowery Manhattan - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNew-York-Hotels-Gramercy-Park-Hotel.h20525.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNew-York-Hotels-Gramercy-Park-Hotel.h20525.Hotel-Information) ## About the area Located in Manhattan, a neighborhood in New York, Gramercy Park Hotel is in the entertainment district and near a metro station. 5th Avenue and Times Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit American Museum of Natural History and American Dream. Traveling with kids? Make time for DreamWorks Water Park, or check out an event or a game at Madison Square Garden. [Visit our New York travel guide](https://www.expedia.ca/New-York.dx178293) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.73840%2C-73.98570&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=myONwybYsxkmpfTViXmDPRUdcyY=) 2 Lexington Avenue, New York, NY, 10010 ### What's nearby - ![Gramercy Park which includes a statue or sculpture and a park](https://images.trvl-media.com/place/6065021/42844858-2e69-4533-b751-77c578b3e8ef.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Gramercy Park 1 min walk \- 0.1 km - ![Union Square which includes a statue or sculpture, a square or plaza and a park](https://images.trvl-media.com/place/6141730/b97a2010-970c-4d40-9206-f7362aa0d693.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Union Square Park 5 min walk \- 0.5 km - ![Madison Square Park](https://images.trvl-media.com/place/6065297/40002124-d283-406a-94ec-e6fdfe6448e2.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Madison Square Park 6 min walk \- 0.6 km - ![5th Avenue showing a city and street scenes](https://images.trvl-media.com/place/6141747/13f0dbc3-073a-48e7-b553-3d43abd55635.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) 5th Avenue 6 min walk \- 0.6 km - ![Close up view of the Empire State Building and the New York city skyline on a beautiful blue sky day](https://images.trvl-media.com/place/502075/e47e13bb-635b-4451-addb-36dd590eca37.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Empire State Building 14 min walk \- 1.2 km ### Getting around - 23 St. Station (Park Av.) 3 min walk - New York 23rd St. Station 11 min walk - LaGuardia Airport (LGA) 33 min drive ### Restaurants - Blue Bottle Coffee 2 min walk - Hawksmoor NYC 2 min walk - Wendy's 3 min walk - Daily Provisions 4 min walk - Union Square Cafe 4 min walk ## About this property ### Gramercy Park Hotel Upscale boutique hotel near 5th Avenue Located close to Empire State Building and New York University, Gramercy Park Hotel provides a coffee shop/cafe, a garden, and a playground. For some rest and relaxation, visit the sauna. The on-site Italian cuisine restaurant, Maialino, offers breakfast, brunch, lunch, and dinner. Guests can also expect to find dry cleaning/laundry services, a bar and a 24-hour gym. Additional perks include: - Free self parking, plus valet parking (surcharge) - Full breakfast (surcharge), babysitting (surcharge), and tour/ticket assistance - An elevator, a front-desk safe, and concierge services Room features All 190 individually furnished rooms include comforts such as 24-hour room service and premium bedding, as well as amenities like air conditioning and minibars (stocked with some free items). Other amenities include: - Rollaway/extra beds (surcharge) and free cribs/infant beds - Shower/tub combinations and free toiletries - LED TVs with premium channels and DVD players - Mini fridges, daily housekeeping, and desks ## Similar properties ![Interior](https://images.trvl-media.com/lodging/1000000/20000/19700/19669/f914c655.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Maxwell New York City Manhattan - Pet friendly - Parking included - Restaurant - Air conditioning 8.4 Very good 1,001 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=19669&PinnedHotelID=19669&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/2000000/1880000/1879800/1879750/a49545bf.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### New World Hotel Manhattan - Pool - Free WiFi - Air conditioning - Housekeeping 3.6 994 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2026-02-17&endDate=2026-02-18&selected=1879750&PinnedHotelID=1879750&HadPinnedHotel=true®ionId=-1&adults=2) ![Breakfast, lunch, dinner served; 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USD 5.50 to 22 for adults and USD 5.50 to 22 for children - A bar/lounge - A coffee shop/cafe - A restaurant ### Restaurants on site - Jade - Maialino - Rose ### Things to do - 24-hour gym - Playground - Sauna ### Family friendly - Babysitting (surcharge) - DVD player - In-room crib - Laundry facilities - Mini-fridge - Playground - Rollaway/extra bed (surcharge) - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance - Wedding services ### Business services - 2 meeting rooms - Business center - Conference space ### Outdoors - Garden ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Braille/raised signage - Elevator - Wheelchair accessible (may have limitations) ## Room amenities ### Bedroom - Free crib - Premium bedding - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Shower/bathtub combination - Towels provided ### Entertainment - DVD player - LED TV with premium cable channels - Pay movies ### Food and drink - 24-hour room service - Free minibar (limited items) - Mini-fridge ### More - Air conditioning - Connecting rooms available - Desk - Individual decor - Individual furnishings - Iron/ironing board - Phone - Safe - Soundproofed rooms ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Contactless check-in available ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Service animals are welcome, and are exempt from fees ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 50.0 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Resort fee: USD 40.17 per accommodation, per night The resort fee includes: - Additional inclusions - Fitness center access - Health club access - Internet access - Phone calls We have included all charges provided to us by the property. ### Optional extras - Fee for full breakfast: approximately USD 5.50 to 22.00 for adults, and USD 5.50 to 22.00 for children - Valet parking fee: USD 65 per day - Rollaway bed fee: USD 50.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve rollaway/extra beds This property accepts credit cards; cash is not accepted Safety features at this property include a carbon monoxide detector and a smoke detector Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Gramercy Hotel Park Gramercy Park Gramercy Park Hotel Gramercy Park Hotel New York Gramercy Park New York Hotel Gramercy Hotel Gramercy Park Park Gramercy Gramercy Park Hotel Hotel Gramercy Park Hotel New York Gramercy Park Hotel Hotel New York ## Frequently asked questions ### How much is parking? ### What time is check-in at Gramercy Park Hotel? ### What time is check-out at Gramercy Park Hotel? ### Where is Gramercy Park Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Gramercy Park Hotel Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 9.4 Location ### 8.6 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 576 8 - Good 230 6 - Okay 108 4 - Poor 55 2 - Terrible 31 ## Reviews ### 10/10 Excellent #### Verified traveller Mar 11, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely hotel despite the price which makes it difficult to pick this hotel over other more economical choices ##### Verified traveller Stayed 1 night in Mar 2020 ### 10/10 Excellent #### Verified traveller Mar 10, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful property and nice staff. Great location ##### Verified traveller Stayed 2 nights in Mar 2020 ### 10/10 Excellent #### JohnScottBlack Mar 2, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Sexy spot. Great bar. Amazing restaurant. Cool vibe. And not insanely priced. Also in the heart of the city. ##### JohnScottBlack Stayed 2 nights in Feb 2020 ### 8/10 Good #### mel, Canada Feb 25, 2020 Liked: Cleanliness, staff & service, property conditions & facilities They no longer use le labo candles and the distinct “Gramercy smell” is gone. Now it seems like just an older hotel. Also, the peloton cycle could not connect to the internet so could not be used one of the days I was there. ##### mel Stayed 3 nights in Feb 2020 ### 10/10 Excellent #### Verified traveller Feb 24, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Location was great also restaurants in the area were very good but staff at hotel were the best we will be back soon. ##### Verified traveller Stayed 2 nights in Feb 2020 ### 8/10 Good #### Verified traveller Feb 23, 2020 Liked: Cleanliness, staff & service The hotel is unique and the dark, old feel of the place charming. It was an ideal winter hotel in many ways. The location could not be better. That said, it is an old hotel -- the heating was uncomfortable -- noisy, too hot, too hard to control -- the internet was spotty at best, the bathroom cramped and old. Some basic amenities that one finds in newer high-end hotels like a kettle or Nespresso are not there. While it was a nice stay, I doubt I would return. ##### Verified traveller Stayed 3 nights in Feb 2020 ### 10/10 Excellent #### Verified traveller Feb 21, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Disappointed that as a guest you didn’t have any privileges to the bar on-site. It was a $1000 table min to enter ##### Verified traveller Stayed 1 night in Feb 2020 ### 6/10 Okay #### Daisy, Beijing, China Feb 19, 2020 Liked: Cleanliness Check in and taking a lift up were all like in a cave, very dark. Well, those are the uniqueness, which I do not like. Room service (breakfast) were late, need to call and urge them to provide food. Other than these, just a normal hotel. ##### Daisy Stayed 3 nights in Feb 2020 ### 6/10 Okay #### Verified traveller Feb 16, 2020 Liked: Staff & service, amenities Disliked: Cleanliness It was very small and the shower didn’t work properly. For $400/night it was also not sanitary. ##### Verified traveller Stayed 1 night in Feb 2020 ### 4/10 Poor #### Brad Feb 13, 2020 Disliked: Staff & service One of the rooms they put us in smelled like it had a cigar convention in it right before we got there. The bar tar staff and bar tenders were not very friendly or inviting. Neat old building and cool location, but the rest ruined it. ##### Brad Stayed 1 night in Feb 2020 ### 10/10 Excellent #### Verified traveller Feb 11, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, lots of spaces to hang out, great bar and restaurant, and quiet room! ##### Verified traveller Stayed 3 nights in Feb 2020 ### 10/10 Excellent #### Verified traveller Feb 10, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The Gramercy Park Hotel has beautiful decor and a cool vibe. ##### Verified traveller Stayed 1 night in Feb 2020 ### 10/10 Excellent #### Verified traveller Feb 5, 2020 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Beautiful room, great service, wonderful restaurant and bar, excellent location. ##### Verified traveller Stayed 4 nights in Jan 2020 ### 8/10 Good #### Verified traveller Feb 3, 2020 Liked: Cleanliness, staff & service Beautiful property but A/C heating unit started screeching at 6 in the morning Sunday. They sent a maintenance man up quickly. All he could do was shut it off completely ##### Verified traveller Stayed 2 nights in Jan 2020 ### 8/10 Good #### Verified traveller Jan 28, 2020 Liked: Cleanliness, amenities, property conditions & facilities La décoration et l'ambiance général est vraiment bien. La proximité du métro et des différents quartiers sont un atout. Ma chambre était spacieuse et confortable, la décoration était douce et chaleureuse. Le point à mon avis à améliorer est sur le personnel que je trouve peux professionnels. Il ne s'agit pas d'être seulement souriant, mais d'être surtout attentif au client et de devancer sa demande. ##### Verified traveller Stayed 4 nights in Jan 2020 ### 10/10 Excellent #### Kirby Jan 23, 2020 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### NYC icon! Such a great classic NYC icon. Loved our stay! Having moved away from this great city 10 years ago it was fun to come back and experience some of the “must dos” we had been recommending to friends for years. ##### Kirby Stayed 1 night in Jan 2020 ### 6/10 Okay #### Verified traveller Jan 16, 2020 Liked: Cleanliness, amenities, property conditions & facilities The location is obviously ideal. Park access is lovely. Concierge Joy is very nice. The Bartender in Jade was more concentrated on chatting with friends at the end of the bar. Our cocktails were inexplicably tasteless, watered down & lukewarm. When the bill came it was over 40.00 for two watery lukewarm drinks. It would have made us angry if we had to pay for them, but as it turned out our Expedia reservation credited them back to us at the end of the stay as part of the VIP thing. I've no idea what else the VIP thing might have included, didnt realize I booked it. We didn't return to that bar. Saw a doorman as we checked in, then not never again until 3 days later when we left. A hotel boasting 5 stars ought to be able to manage a cheerful face at the entrance to assist with cabs, etc. We are not snobs, can open our own doors, but would occasionally like assistance or to be greeted with a smile when entering the hotel. Didnt happen. Nonexistent. Needed to speak with the front desk from our room....called 4 times and couldn't get anybody to answer. Got disconnected twice. Eventually got connected to the manager who was very nice. Room was neat, tidy. Comfortable bed. Bummed about the disconnect we felt from the staff throughout our stay. Not rude, just disinterested in us. A small thing-a coffee maker of some sort in the room is always welcome for first cup. A simple french press, maybe? The amenities in the bathroom are Aesop, my favorite. ##### Verified traveller Stayed 3 nights in Jan 2020 ### 2/10 Terrible #### Verified traveller Jan 3, 2020 Liked: Cleanliness, property conditions & facilities Disliked: Staff & service, amenities While the hotel itself is quite beautiful, the staff really ruined our experience. The management seems utterly non existent. Perhaps my expectations were high due to the price of hotel, but the staff they have at this hotel would'nt be hired at a gas station in CT let alone a nice hotel. The housekeeping was actually pretty friendly. The front desk and any phone reps all seem to have the same horrible attitude as if speaking to them is an inconvenience. I honestly can't believe anyone would hire any of the front staff at this hotel. Incredibly disappointed. ##### Verified traveller Stayed 1 night in Jan 2020 ### 4/10 Poor #### Verified traveller Dec 30, 2019 Liked: Staff & service Disliked: Cleanliness, property conditions & facilities, room comfort #### Expected more... Expected a much nicer upgraded property. Didn’t feel clean. Toilet was clogged the first morning and it took 1 hour to fix. Lightbulbs went out. Ac was noisy. ##### Verified traveller Stayed 3 nights in Dec 2019 ### 4/10 Poor #### Matt, NYC Dec 24, 2019 Disliked: Staff & service There is no security. You can go in and take the elevators and go up the rooms directly. Also most people at the reception dont look happy at all. The price when all the taxes are added go up significantly. Ac/ heating very noisy. ##### Matt Stayed 5 nights in Dec 2019 ### 4/10 Poor #### Siggy, NYC Dec 23, 2019 Disliked: Staff & service, property conditions & facilities We had high hopes for our overnight stay in NYC. We have been to the restaurant at this hotel and loved it - thought we'd try the hotel. When we got there the family checking in next to us got a warm welcome, a description of the hotel and two glasses of complimentary champagne. Our front desk agent barely made eye contact, basically threw our room keys at us and walked away. The rooms were dark and dated. The bathrooms were claustrophobic and dirty. My husband and I went to have a drink at the bar. It took almost an hour to get one drink and our bill. Really disappointing experience especially for $700 a night. Will definitely not stay there again. ##### Siggy Stayed 1 night in Dec 2019 ### 6/10 Okay #### Verified traveller Dec 22, 2019 Liked: Property conditions & facilities Disliked: Cleanliness The hotel and rooms looked very nice, we just had to change rooms because of finding pubes in the bathroom. They also told us at check in that they only had 1 room available, directly above the bar, and then magically another one appeared when we said no, and then another one magically appeared when we had to change rooms. I got the feeling they were trying to shaft us on our room quality, not sure why. Maybe they don't like people who book through Expedia. Other than those things our stay was ok, we won't stay there again though. ##### Verified traveller Stayed 3 nights in Dec 2019 ### 4/10 Poor #### Andrew Dec 10, 2019 Liked: Room comfort Disliked: Cleanliness, staff & service #### A Hotel in Decline Our stay at GPH fell far short of our expectations, especially in terms of customer service. The front desk was less than friendly when we checked in. The room type that we booked was given away to other guests. While they did upgrade us, the upgraded room wasn't the type we were looking for. The front desk agent acted incredulous and even went as far as to openly blame us for not being more specific about what we wanted when we booked the room. It's pretty simple, really - we wanted the room type that we booked. Nothing more, nothing less. The next night was going to be a romantic evening in our room. I had purchased a bottle of champagne and had requested that morning that it be put on ice at a certain time. The front desk assured me that it would be taken care of. When we returned to our room that evening, our champagne was not on ice as it was supposed to be. I called down to the front desk to put in the request again. Two and a half hours later, a bucket of ice arrived with champagne flutes. By then, the mood I was trying to set had long passed. I know, first-world problems, right? My room was upgraded and I had to wait for chilled champagne. Boohoo. Well, for a supposedly "5-Star hotel" and the high sum of money I paid, yes, I have higher expectations. Instead, all we got was lousy service and broken promises from start to finish. All that, without even getting to the part about the rusty shower water, loose baseboards, and water-stained curtains... ##### Andrew Stayed 2 nights in Dec 2019 ### 6/10 Okay #### Verified traveller Dec 9, 2019 Disliked: Staff & service, amenities En pitänyt yllättävästä "Facility feestä" ollenkaan! ##### Verified traveller Stayed 5 nights in Nov 2019 ### 8/10 Good #### Verified traveller Dec 7, 2019 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Amazing hotel Great room! Super spacious and comfortable- and such a lovely part of town. Super loud party underway on my last night was a bit unwanted at bedtime, otherwise flawless stay. ##### Verified traveller Stayed 3 nights in Dec 2019 ## Expedia's Latest Trends ### Hotels > [Hampton Inn & Suites Yonkers](https://www.expedia.ca/White-Plains-Hotels-Hampton-Inn-Suites-Yonkers.h2647825.Hotel-Information) > > [Royal Regency Hotel](https://www.expedia.ca/White-Plains-Hotels-Royal-Regency-Hotel.h40814.Hotel-Information) > > [Dream Hotel Bronx](https://www.expedia.ca/Mount-Vernon-Hotels-Dream-Hotel-Bronx.h110784114.Hotel-Information) > > [TWA Hotel at JFK Airport](https://www.expedia.ca/New-York-Hotels-TWA-Hotel.h49304196.Hotel-Information) > > [DoubleTree by Hilton Schenectady Downtown](https://www.expedia.ca/Albany-Hotels-DoubleTree-By-Hilton-Hotel-Schenectady.h862.Hotel-Information) > > [East Hampton Art House Bed & Breakfast](https://www.expedia.ca/East-Hampton-Hotels-East-Hampton-Art-House-Bed-Breakfast.h31007589.Hotel-Information) > > [Moonlite Motel Niagara Falls](https://www.expedia.ca/Niagara-Falls-Hotels-Moonlite-Motel-Niagara-Falls.h1524682.Hotel-Information) > > [Hyatt Place New York/Yonkers](https://www.expedia.ca/White-Plains-Hotels-Hyatt-Place-New-YorkYonkers.h10232108.Hotel-Information) > > [The Reform Club](https://www.expedia.ca/Amagansett-Hotels-The-Reform-Club.h91702124.Hotel-Information) > > [SpringHill Suites by Marriott New York Queens](https://www.expedia.ca/New-York-Hotels-Springhill-Suites-NEW-York-Queens.h93260573.Hotel-Information) > > [The Richardson Hotel](https://www.expedia.ca/Buffalo-Hotels-Hotel-Henry-Urban-Resort.h18136290.Hotel-Information) > > [Rochester Riverside Hotel](https://www.expedia.ca/Rochester-Hotels-Rochester-Riverside-Hotel.h92317697.Hotel-Information) > > [Hampton Inn Niagara Falls/Blvd](https://www.expedia.ca/Niagara-Falls-Hotels-Hampton-Inn-Niagara-FallsBlvd.h7532268.Hotel-Information) > > [Residence Inn by Marriott New York JFK Airport](https://www.expedia.ca/Jamaica-Hotels-Residence-Inn-By-Marriott-New-York-JFK-Airport.h56542753.Hotel-Information) > > [Marriott New York JFK Airport](https://www.expedia.ca/Jamaica-Hotels-Marriott-New-York-JFK-Airport.h58286510.Hotel-Information) > > [Four bedroom getaway in East Hampton w/heated pool](https://www.expedia.ca/East-Hampton-Hotels-House.h70437881.Hotel-Information) > > [SpringHill Suites by Marriott New York LaGuardia Airport](https://www.expedia.ca/New-York-Hotels-SpringHill-Suites-By-Marriott-New-York-LaGuardia-Airport.h5449116.Hotel-Information) > > [Community Court Hotel](https://www.expedia.ca/Saratoga-Springs-Hotels-Community-Court-Hotel.h101969769.Hotel-Information) > > [Courtyard by Marriott Yonkers Westchester County](https://www.expedia.ca/White-Plains-Hotels-Courtyard-By-Marriott-Yonkers-Westchester-County.h17957993.Hotel-Information) > > [Walk Away Stays Vacation Rentals Buffalo](https://www.expedia.ca/Buffalo-Hotels-Walk-Away-Stays-Vacation-Rentals-Buffalo.h14935228.Hotel-Information) > > [Hotel Ninety Five](https://www.expedia.ca/New-York-Hotels-Hotel-Ninety-Five.h22451873.Hotel-Information) > > [Hampton Inn NY-JFK](https://www.expedia.ca/New-York-Hotels-Hampton-Inn-NY-JFK-Jamaica-Queens.h798778.Hotel-Information) > > [Hampton Inn & Suites Rochester Downtown](https://www.expedia.ca/Rochester-Hotels-Hampton-Inn-Suites-Rochester-Downtown.h90048682.Hotel-Information) > > [Radisson Hotel Corning](https://www.expedia.ca/Elmira-Hotels-Radisson-Hotel-Corning.h7892.Hotel-Information) > > [Sole East Beach](https://www.expedia.ca/Montauk-Hotels-Sole-East-Beach.h6036589.Hotel-Information) > > [The Roundtree, Amagansett](https://www.expedia.ca/Amagansett-Hotels-The-Roundtree.h10547745.Hotel-Information) > > [The Rockaway Hotel](https://www.expedia.ca/New-York-Hotels-The-Rockaway-Hotel.h48543098.Hotel-Information) > > [Hotel 21 Nyc](https://www.expedia.ca/New-York-Hotels-HOTEL-21-NYC.h66792126.Hotel-Information) > > [The Landing Hotel at Rivers Casino & Resort](https://www.expedia.ca/Albany-Hotels-The-Landing-Hotel-At-Rivers-Casino-Resort.h19093277.Hotel-Information)