Piscine extérieure, chaises longues
Vérifier la disponibilité

Swiss Lenana Mount Hotel – Avis

4 out of 5
Swiss Lenana Mount Hotel
Ralph Bunche Road, Kilimani, Nairobi, Nairobi

Avis

7,8

Bien

Note de 10 – Excellent, d’après 86 avis sur 227." "
Note de 8 – Bien, d’après 72 avis sur 227." "
Note de 6 – Acceptable, d’après 34 avis sur 227." "
Note de 4 – Médiocre, d’après 18 avis sur 227." "
Note de 2 – Terrible, d’après 17 avis sur 227." "

8,2/10

Propreté

8,2/10

Service et personnel

7,2/10

Commodités

7,8/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Sarita

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It’s was a Nice stay with a good staff. For two women it’s very secure
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Michel

Séjour de 1 nuit en décembre 2023
Swiss Lenana Mount Hotel a répondu le 10 févr. 2024
Good Morning,Thank you for taking time to share you stay experience. We are glad to know that you enjoyed. We hope to host you again in the near future.Kind Regards, PhaniceFront Office

10/10 – Excellent

Fay, Douala

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Les images sur internet reflètent la réalité.. l'hôtel est super, les chambres bien propres, calme, bien situé...
Séjour de 1 nuit en mars 2020
Guest Relations Manager a répondu le 8 mars 2020
Dear Fay, Thank you for your feedback. We are glad that you enjoyed your stay with us. It was a pleasure hosting you and we would like to host you again during your next visit to Nairobi. See you soon. Kind regards, Juliet Nyambura Swiss Lenana Mount Hotel

4/10 – Médiocre

Ali

Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
A Bad Experience, I strongly advise against
5 days on a business trip. Even though some of the reception team tried to be helpful, Check-in and namely Check-outs are very badly organized. I had to leave without an invoice after waiting half an hour (even though I was the first in line but group operators just passed over) and reminding several times the desk that I had a flight to catch. The rooms are poorly equipped (my kettle cables were damaged and dangerous to use) and have no air-conditioning. The restaurant had a limited continental menu and several courses and desserts were always "unavailable".
Séjour de 5 nuits en août 2019
Guest Relations - Monicah a répondu le 20 août 2019
Dear Mr. Ali, Greetings from the Swiss Lenana Mount Hotel. We have received your the concerns communicated through your review . We truly apologize for the delay in getting your invoice and for not meeting your expectations. We have communicated the concerns to the sections involved and we are already taking measures to ensure that a recurrence never happens. We are hopeful that you will give us a chance to change your experience in future. Regards

6/10 – Acceptable

ALI, PARIS

PAS MAL
je trouve pas mal bien place raisonnable la prochaine je serai de retour dans cette hotel
Séjour de 1 nuit en avril 2018
Doreen K. Mutegi a répondu le 13 avr. 2018
Cher invité, Merci beaucoup pour vos commentaires positifs. Nous sommes très heureux que vous ayez apprécié votre séjour et espérons vous revoir bientôt. Cordialement, Doreen K. Mutegi, Coordonnateur général et interprète mandarin

8/10 – Bien

Laurent

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent rapport qualité prix
Hôtel bien situé, La propreté y est irréprochable. Chambres tout confort avec une jolie vue. Buffet midi et soir pas cher du tout. Petit bémol, 2 coupures de courant à 23h. Les voyageurs qui comme moi atterrissent assez tard à Nairobi risquent de devoir se doucher dans le noir. Mis à part cela, excellent rapport qualité prix.
Séjour de 3 nuits en janvier 2018
Juliet Njoroge a répondu le 2 févr. 2018
Cher Laurent, L'équipe et moi sommes incroyablement reconnaissants pour vous. Nous sommes ravis d'apprendre que vous avez un séjour aussi agréable! Nous nous excusons pour tout inconvénient causé pendant votre séjour lorsque nous avons eu des problèmes techniques avec la puissance. Cela a été corrigé et il y a une puissance de trafic 24/7. Merci encore et nous espérons vous accueillir bientôt! Sincères amitiés, Juliette Njoroge Gestionnaire de service client

6/10 – Acceptable

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
bel hotel
très bel hotel seul problème c'est la nourriture c'est vraiment pas bon éviter d'y manger le petit déjeuner n'est pas à la hauteur de l’hôtel c'est version chinoise du petit déjeuner
Séjour de 6 nuits en décembre 2017
Juliet a répondu le 20 déc. 2017
Cher client, Merci beaucoup pour vos commentaires, nous sommes heureux que vous avez apprécié votre séjour avec nous. Nous avons noté votre préoccupation sur le petit-déjeuner et travaillerons ensemble avec l'équipe F & B pour s'assurer qu'il y a un bon petit déjeuner. Nous sommes impatients de vous accueillir très bientôt afin que vous puissiez voir les améliorations. Cordialement, Juliet Njoroge Guest Service Manager

8/10 – Bien

philippe , paris

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Excellent hotel
Tout serait parfait si Le Buffet était à base d'une nourriture plus variee
Séjour de 6 nuits en novembre 2017
Juliet Nyambura Guest Service Manager a répondu le 29 nov. 2017
Cher Philippe, Merci beaucoup pour vos commentaires sympathiques et encourageants. Nous sommes heureux que vous ayez apprécié votre séjour au Swiss Lenana Mount Hotel à Nairobi. Nous avons noté votre préoccupation au sujet du département des aliments et boissons et la direction de l'hôtel a agi sur la voie à suivre pour mettre en œuvre immédiatement. Nous sommes impatients de vous accueillir de nouveau! Sincères amitiés Juliette Njoroge Gestionnaire de service client

8/10 – Bien

Guillaume

Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Nuit en transit. J ai decidé de dormir au swiss pour sa proximite des parcs qui sont en faite tres loin. Accueil quelconque, bonne chambre (litterie, douche, etc). Le bemol (pour moi) la restauration.
Séjour de 1 nuit en octobre 2017
Cher invité, Merci pour votre avis. Nous sommes honorés et heureux que vous ayez apprécié notre installation. Nous sommes impatients de vous accueillir à nouveau très bientôt. Sincères amitiés, Juliette Njoroge Gestionnaire de service client

6/10 – Acceptable

Christophe

Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel, confort de la chambre
Quality of food have to ne increase
Dear Christophe, Thank you for your valuable feedback. Together with the Management Team we will consider the possible improvements and we would appreciate the opportunity to welcome you once again to experience the ehancements. Sincerely, Roland Henkel Director of Operations - Africa

6/10 – Acceptable

Yoshikazu

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
ok
Séjour de 1 nuit en avril 2024
Swiss Lenana Mount Hotel a répondu le 1 mai 2024
Dear Yoskikazu,Thank you for taking time to share your stay experience with us. Thank you and hoping to host you in the near future. Kind Regards, Violet Front Office

8/10 – Bien

Collins

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I liked the exemplary reception I was accorded. It was great. I liked how the first cook showed me around/how to get started with serving breakfast. Other cooks just kept staring. I was stunned in the morning to pay Kshs 2000 for breakfast yet it said it was included. What do these terms mean “breakfast included, breakfast available “? I would give it excellent if not for the breakfast which I felt robbed of.
Séjour de 1 nuit en avril 2024
Swiss Lenana Mount Hotel a répondu le 15 avr. 2024
Dear Collins, Thank you for taking time to share your stay experience with us. We are glad that we met your expectations in most of the aspects. We have also taken note of the concerns raised and shall see to it that improvement is noted. Thank you and hoping to host you in the near future. Kind Regards, Violet Front Office

6/10 – Acceptable

Dahir

Points faibles : Propreté, service et personnel
Bad
Location good, cockcroaches in my room + got water leakage from the toilet roof top. ok hotel but stuff especially security at gate seems to be demorolized and underpaid.. too much asking for money.. irritating guys especially those in night shift. bed is very good and hard my favourite. Asked for 2 hrs late checkout and they said system will not allow although I told am gold member.. Chinese owned hotel in Africa
Séjour de 5 nuits en décembre 2023
Swiss Lenana Mount Hotel a répondu le 15 avr. 2024
Dear Dahir, Thank you for taking time to share your stay experience with us. We have also taken note of the concern raised and shall see to it that improvement is noted. Thank you and hoping to host you in the near future. Kind Regards, Violet Front Office

2/10 – Terrible

Annsctacia

Séjour de 3 nuits en décembre 2023
Swiss Lenana Mount Hotel a répondu le 10 févr. 2024
Good Morning,Thank you for taking time to share you stay experience with us. It is sad to see that we did not get to meet your expectations. It is our hope that you will give us a second chance to turn the experience around. Thank youKind Regards, PhaniceFront Office

8/10 – Bien

Betsy

Voyage en groupe
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Quick Place to rest
Staff was very friendly and welcoming. Fruits left as a welcome, very nice. Beds are super comfortable. It’s nice place but 30 minutes away From airport. Bathroom can use a better cleaning.
Séjour de 1 nuit en décembre 2023
Swiss Lenana Mount Hotel a répondu le 10 févr. 2024
Good Morning,Thank you for taking time to share your stay feedback with us. We are glad that we met your expectations in most of the aspects. We have taken note of the bathroom concern and shall see to it that improvement is noted. Thank youKind Regards,PhaniceFront Office

2/10 – Terrible

Mark

Voyage en groupe
Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Vi havde 2 overnatninger. Sengen var så hård, at det var som at ligge på gulvet. Vi manglede håndklæder ved ankomst. På 2 dagen spiste vi på hotellet. Ventede 1,5 time på min mad og så var tilbehøret endda koldt. Det var nok pga den store fest der var på hotellet, som ligeledes holdte os vågen til 01.00 selvom vi boede på 8 sal. Hotellet er ligeledes slidt og på ingen måder et 4 stjernet hotel. Kan ikke anbefale at overnatte her.
Séjour de 2 nuits en novembre 2023

10/10 – Excellent

Bobby

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The bar is upstairs nex to the pool. Very nice change.
Séjour de 1 nuit en novembre 2023
Swiss Lenana Mount Hotel a répondu le 25 nov. 2023
Good Morning,Thank you for taking time to share your stay feedback with us.We are happy to hear r\you enjoyed the new addition to the hotel. Looking forward to hosting you againKind Regards,PhaniceFront Office

2/10 – Terrible

Mercy

Points forts : État et installations de l’hébergement, confort de la chambre
Points faibles : Propreté, service et personnel
Séjour de 3 nuits en novembre 2023
Swiss Lenana Mount Hotel a répondu le 23 nov. 2023
Good Afternoon,Thank you for taking time to share your feedback with us. It is quite sad to see that we did not meet your expectations. We truly apologize for any unintentional inconvenience caused to you during the stay. We hope to get the opportunity to turn your experience around in the near future. Thank youKind Regards,PhaniceFront Office

6/10 – Acceptable

Wilson

Points forts : État et installations de l’hébergement
Satisfatória
Satisfatória...
Séjour de 6 nuits en novembre 2023
Swiss Lenana Mount Hotel a répondu le 23 nov. 2023
Good Afternoon,Thank you for taking time to share your stay experience with us. We are glad you enjoyed your stay. We look forward to hosting you in the near future and maybe turn the 6 to a ten. AsanteKind Regards,PhaniceFront Office

6/10 – Acceptable

Dwight

Voyage en groupe
Points forts : Service et personnel
Stain wash sink and , bed not very comfortable
Séjour de 5 nuits en octobre 2023
Swiss Lenana Mount Hotel a répondu le 2 nov. 2023
Good Afternoon,Thank you for taking time to share your stay feedback with us. It is rather unfortunate to hear of your experience. Kindly accept my sincere apologies for the inconvenience the wash sink and uncomfortable bed caused you. I have shared the issues with the concerned department for action to be immediately taken. Thank youKind Regards,PhaniceFront Office

10/10 – Excellent

Milana

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great place to stay. Staff was excellent and hospitality was great.
Séjour de 1 nuit en octobre 2023
Swiss Lenana Mount Hotel a répondu le 1 nov. 2023
Good Evening,Thank you for taking time to share your feedback with us. We are happy to hear to you enjoyed your stay and hope to host you soonKind Regards,PhaniceFront Office

8/10 – Bien

David

Voyage en famille
Points forts : Commodités
Nice Lobby and rooms rooftop pool and bar Overall a nice place to stay a few little Oddities stopped it from being 5 star.
Séjour de 3 nuits en octobre 2023
Swiss Lenana Mount Hotel a répondu le 25 oct. 2023
Good Evening,Thank you for taking time to share your stay experience with us. We are glad you enjoyed your stay by us meeting our expectations.We hope to you again inthe near futureKind Regards,PhaniceFront Office

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A place to be
My stay was good a very serene environment. I enjoyed my stay and recommend to anyone visiting
Séjour de 2 nuits en octobre 2023
Swiss Lenana Mount Hotel a répondu le 19 oct. 2023
Good Afternoon,Thank you for taking time to share your feedback with us. We are glad you enjoyed your stay and hope to host you again very soonKind Regards,PhaniceFronty Office

6/10 – Acceptable

Voyageur vérifié

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Séjour de 4 nuits en septembre 2023
Swiss Lenana Mount Hotel a répondu le 6 oct. 2023
Good Afternoon,Thank you for taking time to share your stay experience with us. We are glad you enjoyed your stay and hope to host you soon.Kind Regards,PhaniceFront Office

8/10 – Bien

PJ

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
It was good stay, value for money
Séjour de 3 nuits en septembre 2023
Swiss Lenana Mount Hotel a répondu le 6 oct. 2023
Good Afternoon,Thank you for taking time to share your stay experience with us. We are glad you enjoyed your stay and hope to host you soon.Kind Regards,PhaniceFront Office

6/10 – Acceptable

Iyce

Needs tlc
The hotel is very outdated and needs some work, the sink was grubby, the staff or friendly, the hotel is not 4* it’s 3 at a push. Waited 1hour 30mins for masala chips which in Nairobi is unacceptable
Séjour de 1 nuit en septembre 2023
Swiss Lenana Mount Hotel a répondu le 29 sept. 2023
Good Evening,Thank you for taking time to share your feedback with us. We are glad that the staff met your expectations. We have however taken note of the concerns raised and shared with the concerned department to handle the issues to avoid repetition in future. Thank youKind Regards,PhaniceFront Office

8/10 – Bien

Martin

Points forts : Propreté, service et personnel
Fittings in bathroom could be renovated here and there
Séjour de 1 nuit en septembre 2023
Swiss Lenana Mount Hotel a répondu le 16 sept. 2023
Good Morning,Thank you for taking time to share your stay experience with us. We are glad you enjoyed and hope to host you very soon.Kind Regards,PhaniceFront Office

2/10 – Terrible

Bruno C

Séjour de 8 nuits en septembre 2023
Swiss Lenana Mount Hotel a répondu le 15 sept. 2023
Good Afternoon,We are saddened to hear that your stay was below your expectations. We hope you extend us another chance to change your experience.Thank you for taking time to share your feedback.Kind Regards,PhaniceFront Office

2/10 – Terrible

Afonso

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 7 nuits en septembre 2023
Swiss Lenana Mount Hotel a répondu le 15 sept. 2023
Good Afternoon,We are saddened to hear that your stay was below your expectations. We hope you extend us another chance to change your experience.Thank you for taking time to share your feedback.Kind Regards,PhaniceFront Office

10/10 – Excellent

Aden

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
The only thing I have seen is inside the hotel and outside are not matching. Outside is needed to be renovated
Séjour de 7 nuits en juillet 2023
Swiss Lenana Mount Hotel a répondu le 3 août 2023
Good Afternoon,Thank you for sharing your stay experience with us and we are glad you enjoyed it. We hope to host you again soon.Kind Regards,PhaniceFront Office

2/10 – Terrible

Rodriquez

Séjour de 1 nuit en juillet 2023
Swiss Lenana Mount Hotel a répondu le 31 juill. 2023
Dear Rodriquez,We appreciate the feedback, and accept our sincere apologies for whatever may have made your stay unpleasant.Kind regards,Front Office

10/10 – Excellent

Eric

Séjour de 1 nuit en juin 2023
Swiss Lenana Mount Hotel a répondu le 7 juill. 2023
Thank you for the review

10/10 – Excellent

Marco

Séjour de 1 nuit en juin 2023
Swiss Lenana Mount Hotel a répondu le 25 juin 2023
Good afternoon,TThank you for taking time to review us. We are glad you enjoyed your stay and looking forward to hosting you again in the near future.Kind Regards,Front Office

6/10 – Acceptable

Jay

Séjour de 3 nuits en juin 2023
Swiss Lenana Mount Hotel a répondu le 7 juill. 2023
Thank you for the review

10/10 – Excellent

Ray

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Friendly staff and great hotel
Séjour de 2 nuits en juin 2023
Swiss Lenana Mount Hotel a répondu le 9 juin 2023
Good Morning,Thank you for taking time to review us. We are glad you enjoyed your stay and looking forward to hosting you again in the near future.Kind Regards,PhaniceFront Office

10/10 – Excellent

Byron

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Best service
Really nice service from Yvone at the Front Desk, will be sure to come back soon
Séjour de 1 nuit en mai 2023
Swiss Lenana Mount Hotel a répondu le 15 mai 2023
Good Afternoon,Thank you for taking time to review us. We appreciate the feedback and Yvonne has been well applauded for her service.We hope to have the pleasure of hosting you again in the near future.Kind Regards,PhaniceFront Office

2/10 – Terrible

Voyageur vérifié

Voyage d’affaires
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Businessman and philanthropist
The Deluxe Room that I rented had cockroaches and other bugs crawling around the room, I killed 6 and the last bug that I killed was right in front of the Porter who moved me to another room the next morning. To be charged extra money for a room because of the Hotel’s negligence was totally unacceptable. I was refused a credit and charged full price. Never again!!!
Séjour de 4 nuits en mai 2023
Swiss Lenana Mount Hotel a répondu le 10 mai 2023
Dear Mr. Smith,Thank you for taking time to share your experience with us. Firstly, Kindly accept my most sincere apologies for the not so pleasant experience during your stay with the bugs in the room, this matter was forwarded to the management for immediate action. We understand the frustration that this caused ;You had requested for a different room with a closet and hence the extra discounted charge for the upgrade: Please be rest assured that we shall look in to the flexibility of the room upgrade policy and see how best we can work around it. Once again, I do apologize for the negative experience. Kind Regards, VioletSwiss Lenana Mount Hotel

10/10 – Excellent

David

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I felt I could leave my things in my room and have nothing stolen . no one went in my room if I didn’t ask, the staff were very friendly and kind, the food was not bad, except you had to wait some time. The room was nice and clean. The high point is that they had very kind and amazing customer service.
SWISS LENANA a répondu le 4 mai 2023
Dear David,Thank you for taking time to share your stay experience with us. We are glad you enjoyed your stay with us. We look forward to hosting you again. Kind Regards, Violet Front Office

10/10 – Excellent

MOHAMMED

Points forts : Service et personnel, état et installations de l’hébergement
Cleanliness
Séjour de 2 nuits en avril 2023
Front Office a répondu le 12 avr. 2023
Good Morning,Thank you for sharing your feedback with us. We appreciate you choosing us as your preferred hotel.Kind Regards,PhaniceFront Office

4/10 – Médiocre

Mike

Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Did not like the food on the menu. Limited visiting inf for tourists.
Séjour de 5 nuits en mars 2023
SWISS LENANA a répondu le 24 mars 2023
Dear Mike , We thank you for taking time to share with your experience with us. We are truly sorry that you did not get to enjoy your stay due to the food menu. It is unfortunate that we did not meet your expectations we have shared with the relevant department for action to be taken. Thank you for staying with us and hope that we will still get to retain your business. Kind Regards, Violet Front Office

8/10 – Bien

YOICHI

Séjour de 1 nuit en mars 2023
SWISS LENANA a répondu le 24 mars 2023
Dear Yoichi, Thank you for taking time to share with your experience with us. Regards, Violet Front Office

8/10 – Bien

Adhanom

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 17 nuits en février 2023
swiss lenana mount hotel a répondu le 1 avr. 2023
Good Afternoon,Thank you for staying with us and sharing your stay experience.Kind Regards,PhaniceFront Office

8/10 – Bien

Jim

Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Anbefales!
Vi var 3 venner på tur fra Norge og for å oppleve tilnærmet Norsk standard på hotellrommet, valgte vi å leie suitene i etasje 9. Rommet var godt utstyrt med badekar og to dusjer og en elektrisk massasjestol, kjøleskap, kaffetrakter, vannflasker, bidè på toalettene. To toaletter på rommet. M.M. Jeg reagerte på at kingsize senga var vel hard å ligge på etterhvert, men det viste seg i ettertid at madrassen var lagt på opp/ned. Servicen var i midlertidig god da vi fikk hjelp med engang og vi fikk i tillegg lagt på en overmadrass. Svømmebasseng på tiende etasje og solsenger. Sikkerheten var svært bra. Vaktene utenfor sjekket alle biler, selv de bilene som daglig var innom hotellet ble grundig sjekket. I tillegg har det kenyanske militæret sin hovedbase i samme nabolag og president boligen er fem minutter unna. Det er 7 minutter med Uber til nærmeste kjøpesenter yaya. Personalet var serviceinnstilt og glade. Vi kjente oss godt ivaretatt. Det eneste vi kunne satt fingeren på var serveringen ved middag. Den tok altfor lang tid. Ca. En time fra bestilling til ferdig på bordet. Men til gjengjeld var det mer rimelige matpriser på hotellet enn det du fant på restauranter like ved. Man kan også veksle tusen skilling til mindre enheter i resepsjonen, som også er et stor pluss. Alt i alt, hadde vi en fin opplevelse og et bra opphold og kommer gjerne tilbake på neste tur. Vi har vært i Kenya mange ganger tidligere, og dette hotellet blir nok en favoritt og gjenganger for oss. Mvh. Norsk
Séjour de 3 nuits en février 2023
Swiss a répondu le 6 mars 2023
Good Morning,Thank you for taking time to share your experience with us. We are very happy to know that you and your friends enjoyed the stay and that we met your expectations. Kindly accept our sincerest apologies for the service delay during dinner. The same has been shared with the head chef for a follow up and correction to avoid the same in future. Thank you very much for gracing us with your presence. We look forward to hosting you again in the near future. Kind Regards,PhaniceFront Office

8/10 – Bien

Marco

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en décembre 2022
Swiss a répondu le 16 déc. 2022
Good Afternoon,Thank you for taking time to share your feedback with us. We are glad you enjoyed your stay and looking forward to hosting you again in the near future.Kind Regards,PhaniceFront Office

8/10 – Bien

Yoshikazu

Voyage d’affaires
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
It is good for stay and work
Swiss a répondu le 11 nov. 2022
Good Morning,We appreciate you taking time to review us and are glad that you enjoyed your stay with us. We hope to host you again in the near future.Kind Regards,PhaniceFront Office

10/10 – Excellent

Ciara

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Swiss Lenana has become my favorite property in Nairobi and the only one I’ll book now. The last time I stayed there I booked it even though my meetings were all the way in Bomas, creating at least an hour commute to them but I don’t mind it if it means staying there The staff are so kind and attentive, they ensure I have a soft mattress when I come as it’s my preference and remember that I prefer a fan in my room and have one waiting for me when I check in. The breakfast is nice, the rice porridge is my favorite, and the team greets you with a smile first thing in the morning But what I appreciate the most is the safety for women traveling alone. Security once brought a package up for me and when I moved out of the way for him the gentleman politely said “I cannot enter your room” and sat it at my doorstep. When I went to move it he politely requested that I close and lock the door while he was standing there (to ensure no one could enter as my door was right next to the stairwell). While perhaps the first one is to protect their staff from ever being accused of anything, I also appreciate the personal safety side of it, this is the reason I will continue to book at Swiss Lenana, even if it means I’ll have a 2 hour commute to my meetings The value for the price is above and beyond :) The only thing I would change is that the shower water gets hotter but that might also be intentional to reduce shower time leading to less water consumption ¯\_(ツ)_/¯
Séjour de 4 nuits en octobre 2022
Violet a répondu le 28 oct. 2022
Dear Ciara,We appreciate you taking time to share your feedback with us. Thank you. It is a pleasure to know that Swiss Lenana is "your home away from home" we look forward to hosting you again in the near future. Kind Regards, VioletFront Office

10/10 – Excellent

Levis, Blakely

Voyage en famille
Points forts : Service et personnel, commodités et état et installations de l’hébergement.
They are cordial respectful and remember treat returning clients as family. Clean and the free breakfast is to die for
Séjour de 1 nuit en octobre 2022
Violet a répondu le 27 oct. 2022
Dear Levis,Thank you for making time to share your review with us. We are happy to know that you enjoyed your stay with us. We hope to host you again in the near future. Kind Regards, Violet Front Office

10/10 – Excellent

Mohamed

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en août 2022
Swiss Lenana Mount Hotel a répondu le 24 sept. 2022
Dear Mr. Mohamed,Thank you for taking time to share your feedback experience with us. We look forward to hosting you again in the near future.Kind Regards,PhaniceFront Office

10/10 – Excellent

manuela

Voyage de couple
Points forts : Propreté, service et personnel
Struttura un po’ datata ma comunque confortevole. Unico problema che non c’era il riscaldamento e nei giorni che ho soggiornato a Nairobi era veramente freddo e quindi la stanza era fredda.
Séjour de 2 nuits en août 2022
Swiss lenana mount hotel a répondu le 22 août 2022
Dear Manuela Ricci,Thank you for staying with us. We appreciate you for taking your time to give us honest feedback.We sincerely apologize for not meeting and exceeding your expectations. Please be assured that we have fully taken note of the concern you have raised with us and will work on it. Thank you once again for choosing Swiss Lenana Mount Hotel.Kind Regards, Yvonne Front Office

4/10 – Médiocre

Glyn

Voyage d’affaires
Points faibles : Propreté, état et installations de l’hébergement
Just a bid old and shabby. Also had a problem when staying as the bar next door held a party until 4.00 so not able to sleep. I was leaving early at 5 so a bad experience. I did complain but nothing was offered to compensate . The roof pool is a joke. Would I stay again NO!
Séjour de 6 nuits en juin 2022
Swiss Lenana a répondu le 10 juill. 2022
Hello, Firstly, thank you for booking and staying with us. We are disappointed that your stay was not up to your expactation and we sincerely apologize for the same. We have taken note of the issues mentioned and management informed for further action. We appreciate your feedback. Regards, Phanice Front Office