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The Carmen Hotel – Avis

4 out of 5
The Carmen Hotel
Penafrancia Avenue, Naga, Bicol

Avis

8,2

Très bien

Note de 10 – Excellent, d’après 37 avis sur 92." "
Note de 8 – Bien, d’après 37 avis sur 92." "
Note de 6 – Acceptable, d’après 11 avis sur 92." "
Note de 4 – Médiocre, d’après 6 avis sur 92." "
Note de 2 – Terrible, d’après 1 avis sur 92." "

8,2/10

Propreté

8,6/10

Service et personnel

8,2/10

Commodités

8,0/10

État et installations de l’hébergement

Avis

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2019

10/10 – Excellent

Martha, Laguna

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Hotel was very clean & has very courteous staff. Good food too!
Séjour de 1 nuit en mars 2020
Joanne a répondu le 9 mars 2020
Dear Ms. Martha, Greetings from The Carmen, Downtown Naga's Boutique Hotel! I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us. Take care!

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Strong water pressure in the bathroom.
Séjour de 1 nuit en janvier 2020
Joanne a répondu le 31 janv. 2020
Dear Ma'am/Sir, Greetings from The Carmen, Downtown Naga's Boutique Hotel! Thank you for taking the time to give your feedback. We’re sorry to hear the rooms weren’t up to the standard you’ve come to expect from us. We will address this issue with our housekeeping staff to ensure this won’t happen again. Best regards!

8/10 – Bien

CHARITO

Voyage en famille
Points forts : Service et personnel, confort de la chambre
pricey
The hotel prices is too expensive. You can can a better hotel at a lesser price.
Séjour de 1 nuit en décembre 2019
Jorgina Galvo a répondu le 8 janv. 2020
Dear Ms. Charito, Thank you for taking the time to write your review, your comments are very much valued. Our commitment to our guest will continue, and will surely improve more in any aspect. We look forward to seeing you on your next visit. Best Regards!

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 12 nuits en décembre 2019
Joanne a répondu le 17 janv. 2020
Dear Ma'am/Sir, Greetings from The Carmen, Downtown Naga's Boutique Hotel! I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

10/10 – Excellent

minho

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en décembre 2019
Joanne a répondu le 31 janv. 2020
Dear Ma'am/Sir, Greetings from The Carmen, Downtown Naga's Boutique Hotel! Thank you for your review and choosing our hotel. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel. Take care!

8/10 – Bien

Stefan

Points forts : Service et personnel, confort de la chambre
Der Lack ist ab
Wir waren zwecks Familienbesuch nun das dritte Jahr in Folge in diesem Hotel und am ersten Eindruck hat sich nichts geändert: Lage und Service sind top, aber der Zustand wird aufgrund der bescheidenen Bausubstanz leider nicht besser. Dabei wäre schon mit kleinen Maßnahmen große Wirkung zu erzielen: Hier und da ein paar Striemen an den Wänden übermalen, Silikonfugen im Bad austauschen usw. Auch für den Austausch von Handtüchern und Bettwäsche wäre es höchste Zeit - denn die sind mittlerweile eher grau als weiß. Mit der Sauberkeit waren wir dieses Jahr erstmals nicht zufrieden, vor allem im Kleiderschrank und im Schrank unter dem Waschbecken war es echt dreckig. Nicht zuletzt mangels Alternativen werden wir dieses Hotel aber wohl trotzdem wieder buchen, zumal bereits mit ersten Renovierungsmaßnahmen begonnen wurde und wir hoffen, dass es damit wieder bergauf geht.
Séjour de 8 nuits en novembre 2019
Jorgina Galvo a répondu le 26 nov. 2019
Dear Ms. Stefan, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We apologize for the shortcomings you experienced and we’re currently taking steps to upgrade our facilities. Our commitment to our guest will continue, and will surely improve more in this aspect. We look forward to seeing you on your next visit. Best Regards!

6/10 – Acceptable

Brandon J

Voyage d’affaires
Séjour de 1 nuit en novembre 2019
Joanne a répondu le 4 janv. 2020
Dear Mr. Brandon, Good day! Thank you for your rating. Our staff members strive their best to provide quality customer service that our guests expect. Our commitment to our guest will continue, and will surely improve more. We look forward to seeing you on your next visit. Best Regards!

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en octobre 2019
Joanne a répondu le 9 oct. 2019
Dear Ma'am/Sir, Thank you for your review and choosing our hotel. We’re happy that you enjoyed your stay and we’re looking forward to having you again as a guest in our hotel.

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
NEARBY CHURCH
Séjour de 2 nuits en septembre 2019
Joanne a répondu le 22 sept. 2019
Dear Ma'am/Sir, Good day. Thank you for your review and choosing our hotel. I'm glad you enjoyed your experience at our downtown location. Looking forward to seeing you again soon. Thank you.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en septembre 2019
Joanne a répondu le 14 sept. 2019
Dear Ma'am/Sir, Good day. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us. Thank you.

10/10 – Excellent

Minerva

Points forts : Propreté, service et personnel et confort de la chambre.
Aircon was noisy
Séjour de 1 nuit en mai 2019
Joanne a répondu le 6 sept. 2019
Dear Ms. Minerva, Thank you for taking the time to give your feedback. We’re sorry to hear the rooms weren’t up to the standard you’ve come to expect from us. We will address this issue with our concerned staff to ensure this won’t happen again. Thank you.

8/10 – Bien

Juan

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
I will stay there again
Its a good hotel and young staff
Séjour de 2 nuits en août 2019
Joanne a répondu le 6 sept. 2019
Dear Mr. Juan, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us. Thank you.

8/10 – Bien

Voyageur vérifié

Séjour de 5 nuits en décembre 2018
Joanne a répondu le 27 août 2019
Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel! I appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. If you’re traveling to our area again soon, don’t hesitate to call us.

6/10 – Acceptable

Maria

Points faibles : Propreté
No Second Time
I will start with - PROS: Very good and satisfactory service from Joanne, front desk staff, restaurant staff, security, concierge and shuttle driver. Room was spacious and the location was central to everything. CONS: Breakfast was mediocre, lack in variety and repeatitive and no western food selection. Room cleanliness - not properly cleaned. I don't like the idea of itemising what I needed done in the room on a daily basis. Although, after 2 days, I was finally given a door sign, the bathroom toiletries, toilet paper, towels and mats were changed/replenished and bins emptied. But, not once was the bathroom floor mopped, dirt/mold growing in the bathroom tiles grout, nor the toilet cleaned in the time of my stay. Dirt from under the bed and chaise lounge and dust from the previous occupants were noticeable on the countertop, desk, bedside and fridge that showed smudges and residue marks. Doors are paper-thin and any sounds from people talking in the hallway to children screaming and rooms being serviced with the doors being shut loudly were unacceptable. Quilts should be shaken to stop it from bunching, which were never done. OJT should be trained and shown the correct and proper way of maintaining hotel rooms. Last, but not the least, the so-called free-wifi is almost not accessible/very-very slow in the room. I expected better from The Carmen Hotel from the hotel reviews and I believed that it all comes down to management.
Séjour de 10 nuits en juillet 2019
Joanne a répondu le 9 août 2019
Dear Ms. Horan, Good day. Firstly, we would like to thank you for choosing to stay with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We apologized for the shortcomings you experienced and we will address this issue with our concerned staffs to ensure this won’t happen again. Our commitment to our guest will continue, and will surely improve more in this aspect. We look forward to seeing you on your next visit. Best Regards!

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel et commodités.
Good service
Séjour de 1 nuit en juillet 2019
Joanne a répondu le 13 juill. 2019
Good day! Thank you for taking the time to review your stay with us. We are very pleased to hear that we made your stay pleasant. Looking forward to seeing you again soon.

4/10 – Médiocre

William

Points forts : État et installations de l’hébergement, confort de la chambre
Room for Improvement
We complained about a choked shower drain on our first day but nobody came to check. When we arrived late in the evening, we found out that the room was not made up and the drain was still choked. I have to personally report our concern to the lobby staff. The restaurant staff was slow in refilling food during breakfast.
Séjour de 2 nuits en juin 2019
Yanke a répondu le 21 juin 2019
Dear Ms. Fiameta, Thank you for taking the time to give your feedback. We're sorry to hear the rooms weren't up to the standard you've come to expect from us. We will address this issue with our housekeeping staff to ensure this won't happen again.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 2 nuits en mai 2019
Joanne a répondu le 14 juin 2019
Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel! Thank you for giving us a good rating. Looking forward to seeing you again soon. Take care!

2/10 – Terrible

Voyageur vérifié

Séjour de 1 nuit en mai 2019
Joanne a répondu le 14 juin 2019
Dear Ma'am/Sir, Good day. We are sad to know that we did not meet your expectations as seen with your low rating for us. Could you please let me know what specific issues you have encountered? We would love to know your concern since it would help us to identify the areas we can improve the guest experience. Thank you.

6/10 – Acceptable

Maria Socorro

Points faibles : Propreté
Comfortable City hotel
The hotel was nicer and bigger in the photos than the actual. The Room was quite spacious.. The breakfast was great, Service was good.
Séjour de 1 nuit en mai 2019
Yanke a répondu le 5 juin 2019
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

10/10 – Excellent

MSMS, Metro Manila

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location! Superb, helpful staff!
Séjour de 1 nuit en mai 2019
Yanke a répondu le 5 juin 2019
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

8/10 – Bien

Mary Grace

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
International standard
Stayed with my friends for a night and we had so much fun. The pool is quite small but it's very accommodating to ease the hot weather. Breakfast is served with classic Filipino dishes. The staff are very friendly and welcoming. Will definitely recommend this hotel to those who can go over the budget.
Séjour de 1 nuit en mai 2019
Joanne a répondu le 29 mai 2019
Dear Ms. Mary Grace, Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel! Thank you for giving us a good rating. We are please to know that we made your stay pleasant. I am sure that our entire staff enjoyed catering your needs as much as you enjoyed your stay. Looking forward to have you as our guests again soon. Best regards!

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Smell of freshness
Séjour de 1 nuit en mai 2019
Joanne a répondu le 16 mai 2019
Dear Ma'am/Sir, Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel! Thank you for giving us an excellent. We are looking forward for you next visit!

4/10 – Médiocre

Voyageur vérifié

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
The spaciousness of the suite room was bad Ants gather when they put a cake in the room There is no bathtub Staff response is good
Séjour de 2 nuits en mars 2019
Yanke a répondu le 9 mai 2019
Thank you for taking the time to give your feedback. We're to hear the rooms weren't up to the standard you've come to expect from us. We will address this issue with our housekeeping staff to ensure this won't happen again.

8/10 – Bien

Franco

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en mars 2019

6/10 – Acceptable

Voyageur vérifié

Points forts : Service et personnel
Points faibles : Propreté
I have to wait to check in coz they told me I did not have a reservation,until they get in touch with u. Bathroom was not clean for the next occupant as revealed by the yellowish towel and unclean one in the floor..
Séjour de 4 nuits en février 2019
Yanke a répondu le 13 mars 2019
Thank you for taking the time to give your feedback. We're to hear the rooms weren't up to the standard you've come to expect from us. We will address this issue with our housekeeping staff to ensure this won't happen again.

8/10 – Bien

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Should have more complimentary bottled water available for the guest.
Séjour de 2 nuits en février 2019
Yanke a répondu le 1 mars 2019
Thank you for taking the time to write your review, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members strive their best to provide quality customer service that our guest expect . Our commitment to our guest will continue, and will surely improve more in this aspect. We look forward to seeing you on your next visit. Best Regards!

8/10 – Bien

Fiameta V.

Points forts : Propreté, service et personnel et confort de la chambre.
Excellent facility but needs attention in details
The hotel is brand new however my room looked unfinished with caulking and paint smudged like the worker forgot to clean up after he’s done, there are scratches on the counter doors and cabinets that distract from the perfection of a new and beautiful hotel and the door location of the closet is blocked by the bed, also poor communication of timely information by unfailingly polite and charming staff but fails to deliver efficient service
Séjour de 2 nuits en février 2019
Yanke Prima a répondu le 20 févr. 2019
Dear Ms. Fiameta, Thank you for taking the time to share to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We apologize for the shortcomings you experienced and we're currently taking steps to upgrade our facilities.

10/10 – Excellent

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff are very kind, courteous and helpful. Can’t ask for more. So come and visit Carmen.
Séjour de 4 nuits en février 2019
Yanke Prima a répondu le 20 févr. 2019
Dear Valued Guest, Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as our guest.

10/10 – Excellent

ROBERT, Naga

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great hotel. Very friendly staff. Our room was very nice and comfy. Very clean. Great breakfast too.
Séjour de 1 nuit en janvier 2019
Yanke Prima a répondu le 30 janv. 2019
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

10/10 – Excellent

Markus, Helsinki

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Hyvä hotelli hyvällä paikalla. Siivoojat ovat liian aktiivisia vaihtamaan petivaatteet ja pyyhkeet.
Séjour de 12 nuits en janvier 2019

10/10 – Excellent

Bjørn

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice hotel in Naga city
The hotel is located a 5 minutes walk from the center of Naga and the staf is friendly and professional. To be located in the city it’s still quiet. The pool is nice and make it to a nice hotel for children. Breakfast was nice and they made egg dishes to your wish
Séjour de 1 nuit en janvier 2019
Joanne - Reservations Associates a répondu le 18 janv. 2019
Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel! Thank you for sharing your review with us. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon. Take care!

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice boutique hotel approximately in the middle of Naga City. The in house restaurant Baba’s is excellent featuring Bicol dishes for a reasonable price. Staff in every department was outstanding. Stayed ten days. I wish I would have checked in a couple weeks earlier.
Séjour de 7 nuits en janvier 2019
Joanne - Reservations Associates a répondu le 16 janv. 2019
Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel! Thank you for your review and choosing our hotel. We are happy that you enjoyed your stay with us. We do take pride in catering our guests' needs the best way that we can. Id you are travelling to our area again soon, don't hesitate to contact us. Take care!

4/10 – Médiocre

Voyageur vérifié

Points faibles : État et installations de l’hébergement
Last year stay was better than this time around , i have to wait an hour to get check in on my first day and i have call to everyday to for housekeeping becouse my room does not have the sign if you want housekeeping or not, i ask twice to front desk about it and still did not give it. There was almost everyday unnecessary knocking of my door either another guest mistaken of my room or a service that i did not call for and for my whole stay there i never got the do not disturb sign that i ask twice.
Séjour de 11 nuits en décembre 2018
Joanne a répondu le 9 janv. 2019
Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel! Thank you for taking the time to share your feedback. We appreciate your valuable feedback as it helps us to identify the areas we can improve the guest experience. We apologized for the shortcomings that you experienced and we will address this issue with the concerned staffs to ensure this won't happen again. Looking forward to seeing you on your next visit.

8/10 – Bien

Voyageur vérifié

Séjour de 3 nuits en décembre 2018

8/10 – Bien

Bjørn

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
A nice hotel in Naga
A Nice hotel in center og Naga, with freindly straff and the room was clean and good size
Séjour de 1 nuit en janvier 2019
Joanne a répondu le 9 janv. 2019
Greetings from The Carmen Hotel, Downtown Naga's Boutique Hotel! We appreciate your valuable feedback as it helps us to identify the areas we can improve the guest experience. We are very pleased that we made your stay pleasant, and we will continue to provide the best quality customer service that our guest expect. Looking forward to see you on your next visit.

8/10 – Bien

Dr. Mark

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
I’d stay again
The hotel staff was fantastic. They really put forth an effort. It wasn’t as clean as I expect and the bathroom toilet water line leaked, so had to keep turning off and on. The breakfast was worth the price. The pool area was also very nice. Exercise equipment had some issues and I ended up jogging outside.
Séjour de 3 nuits en décembre 2018
Yanke a répondu le 19 déc. 2018
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience . We apologize for the shortcomings you experienced and we're currently taking steps to upgrade our facilities.

10/10 – Excellent

Lilibeth

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en novembre 2018
Yanke Prima a répondu le 28 nov. 2018
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

10/10 – Excellent

Win, Quezon City

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I like its clean and spacious room. The availabilty of a relaxation massageur is quite a problem.
Séjour de 1 nuit en novembre 2018
Yanke Prima a répondu le 28 nov. 2018
Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience . We apologize for the shortcomings you experienced and we're currently taking steps to enhance our customer service.

10/10 – Excellent

LARRY E.

FIRST TIME EVER STAY! EVERYTHING WAS GREAT, INCLUDING THE STAFF! SAFE, QUITE, LARGE POOL, GOOD BREAKFAST, WALKING DISTANCE TO SHOPPING AND BARS. I WILL MOST DEFINITELY RETURN. A GREAT VALUE FOR THE MONEY! LEW~
Séjour de 3 nuits en novembre 2018
Yanke Prima a répondu le 24 nov. 2018
Dear Mr. Larry. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

10/10 – Excellent

LARRY E.

We normally stay at APH nearby, so this was my first stay since traveling to the P.I. ever since 2007. I was most happy with our stay, from A-Z! Great English speaking staff! Good breakfast. Huge swimming pool. Many security guards for safety! Near many great restaurants and music bars! Quite and Safe! (The suites are very large with nice volcano mountain view!) I have traveled to some 26 different countries, and counting...so my opinion is that the value for your money, and your time spent, is well worth it. Enjoy the ride! All the best to your and yours, LEW~
Séjour de 1 nuit en novembre 2018
Yanke Prima a répondu le 22 nov. 2018
Dear Mr. Larry. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

10/10 – Excellent

William

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Amazing Stay in Carmen Hotel
The hotel staff are very accomodating. We enjoyed our stay in this hotel.The hotel is clean and location is ok, very near the Naga Metropolitan Cathedral & the Naga Public Market.
Séjour de 4 nuits en octobre 2018
Yanke Prima a répondu le 8 nov. 2018
Dear Mr. William. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

8/10 – Bien

Stefan

Points forts : Service et personnel, confort de la chambre
Der Stern sinkt leider
Wir waren schon im November 2017 in diesem Hotel und damals sehr angetan, weil dieses für philippinische Verhältnisse (außerhalb Manilas) einen wirklich guten Standard anbietet. Allerdings war da schon zu erkennen, dass es schwierig wird, diesen Standard zu halten, weil die Ausstattung qualitativ zum Teil nicht für die Hotelnutzung gedacht ist. Die Amaturen im Bad zum Beispiel sind billigste Ware und sehen dementsprechend schon nach wenigen Jahren ganz schön ramponiert aus. Auch an Möbeln, Bettwäsche und den mittlerweile eher grauen als weißen Handtüchern ist der Verschleiß nicht zu übersehen. Und mit der Sauberkeit waren wir diesmal (im Oktober 2018) auch nicht mehr ganz glücklich. Die Schränke waren innen schmutzig und gerade im Bad müssten die großen Flächen mal gründlich gereinigt werden. Der Service, die Freundlichkeit des Personals und die Lage des Hotels sind dennoch nach wie vor top, weshalb wir es - auch mangels besserer Alternativen in Naga - wohl erneut buchen würden.
Séjour de 6 nuits en octobre 2018
Yanke Prima a répondu le 8 nov. 2018
Dear Ms. Stefan. Thank you for taking the time to give your feedback. We're sorry to hear the rooms weren't up to the standard you've come to expect from us. We will address this issue with our housekeeping staff to ensure this won't happen again.

10/10 – Excellent

SELVAM

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Carmen Hotel is a caring hotel.
The hotel is at a good location with friendly staff's, service was good just that the hotel is at the main street and the traffic noise is kind of bad. Carmen Hotel is value for money overall it's a good hotel to stay but do not expect much on breakfast.
Séjour de 4 nuits en octobre 2018
Yanke Prima a répondu le 28 oct. 2018
Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

8/10 – Bien

brenda

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en octobre 2018
Yanke Prima a répondu le 8 nov. 2018
Dear Ms. Brenda. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

8/10 – Bien

David

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
4 days of rest
I was a comfortable stay in a provincial hotel that is of better than expected for the area. The staff are great and helpful and polite and the facilities are adequate.
Séjour de 4 nuits en septembre 2018
Yanke a répondu le 18 oct. 2018
Dear Mr. David. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

10/10 – Excellent

Mark

Night before Penafrancia
This is a great hotel. Very well managed, clean, great dining room and the service was second to none. We chose this hotel because of its location to the Penafrancia Festival. But it is in a great part of town anyway and would recommend regardless. The pool is great too.
Séjour de 2 nuits en septembre 2018
Yanke Prima a répondu le 29 sept. 2018
Dear Mr. Mark. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

10/10 – Excellent

Darren

Always a great stay here.
Séjour de 1 nuit en août 2018
Yanke Prima a répondu le 29 sept. 2018
Dear Mr. Darren. Thank you for your review and for choosing our hotel. We're happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel. It is our pleasure serving you.

8/10 – Bien

Andrew, Naga City

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en août 2018

6/10 – Acceptable

ALEXANDER

Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Not again
Hotel rooms and interior looks old and need maintenance or upgrade. Our room smell not so fresh.... smell cigarrete.
Séjour de 2 nuits en juillet 2018
Yanke Prima a répondu le 25 juill. 2018
Dear Mr. Alexander. Thank you for taking the time to give your feedback. We're sorry to hear the rooms weren't up to the standard you've come to expect from us. We will address this issue with our housekeeping staff to ensure this won't happen again.