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Grand West's Villas – Avis

3 out of 5
Grand West's Villas
Newtown Road, Wailoaloa Beach, Nadi

Avis

6,4
Note de 10 – Excellent, d’après 30 avis sur 194." "
Note de 8 – Bien, d’après 52 avis sur 194." "
Note de 6 – Acceptable, d’après 50 avis sur 194." "
Note de 4 – Médiocre, d’après 42 avis sur 194." "
Note de 2 – Terrible, d’après 20 avis sur 194." "

6,8/10

Propreté

7,4/10

Service et personnel

5,0/10

Commodités

6,0/10

État et installations de l’hébergement

6,8/10

Écoresponsabilité

Avis

6/10 – Acceptable

Marie-noelle, Loin des belles plages

Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Il a fallu ecrire un message afin que notre xhambre soit nettoye c est bien domage
Séjour de 3 nuits en octobre 2018
RM a répondu le 7 nov. 2018
Thank you for the comments as this helps us in improving our guest service

6/10 – Acceptable

flo, Nouvelle calédonie

Points forts : Service et personnel, confort de la chambre
Points faibles : Propreté, état et installations de l’hébergement
hôtel correct pour le prix
le sol de la chambre était toujours poussiéreux même après le ménage. La piscine pas très bien entretenue. Le bruit des avions qui passent juste au dessus de l'hôtel était dérangeant à l'extérieur mais les chambres sont bien insonorisées. Dommage qu'il soit éloigné de la plage d'autres commodités, nous pensions être plus proche. Mais dans l'ensemble c'est un hôtel correct pour le prix.

8/10 – Bien

Voyageur vérifié

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
tres bonne qualité prix
Dommage de ne pas avoir de navette en arrivant et repartant de l’hôtel. Bruit supportable au décollage des avions.Heureusement ce n'est ni Roissy ni Orly. Appartement intéressante pour famille nombreuse .3 salles d'eau et wc pour 6 couchages.

4/10 – Médiocre

Hasmat

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Reception not very welcoming despite booking via Expedia
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Sanjeet

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Location
Séjour de 1 nuit en avril 2024

8/10 – Bien

Thomas

Voyage d’affaires
Points forts : Propreté, service et personnel
Been there many times. Aircon not working which didnt surprise me. It was very very hot and needed it as well.
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Tomas

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Points faibles : Commodités
Family friendly & great staff. Very welcoming
Séjour de 7 nuits en janvier 2024

8/10 – Bien

vivita

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
How come there was no Wifi?
Séjour de 1 nuit en décembre 2023

4/10 – Médiocre

Karen

Séjour de 2 nuits en décembre 2023

2/10 – Terrible

Jaspreet

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel
Points faibles : Propreté, commodités
Séjour de 1 nuit en décembre 2023

4/10 – Médiocre

Ellen

Points faibles : Service et personnel, état et installations de l’hébergement
Property ok but very hot with no WiFi and even Digicel network is poor, no restaurant near by.
Séjour de 3 nuits en octobre 2023
reservations a répondu le 21 nov. 2023
we thank you for your reveiw. We are in the process of improving the hotelvinaka

6/10 – Acceptable

Nikita Eleonora

Points faibles : Service et personnel, état et installations de l’hébergement
Séjour de 2 nuits en septembre 2023
reservations a répondu le 21 nov. 2023
thank you for your reveiw

2/10 – Terrible

Anjani

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Upon check in when we looked at the condition of the hotel we had to find another place to stay . The hotel was so filthy . We want full refund as we did not stay there

6/10 – Acceptable

Jasmindar

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
This property looks nice from the outside with well manicured landscape but the room I had looked like a run down motel. It had dirty black carpet which was a big turn off. The facility is very old and dated. Nothing was updated in my room.
Séjour de 1 nuit en octobre 2023

6/10 – Acceptable

GEORGINA

Points faibles : Service et personnel, état et installations de l’hébergement
They had used some sort of chemical to spray the room with and the stench was unbearable upon check in.
Séjour de 1 nuit en septembre 2023

4/10 – Médiocre

Craig

Not a thing was good about this place, no pool, no food, no bar , no internet. I had to walk 1/2 mile for anything you wanted. Please do not recommend this place. I left 3 days early to come home, no refund, but it was your fault.
Séjour de 6 nuits en août 2023

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Children enjoyed too!!
Everyone enjoyed the comfort of the surroundings and hotel rooms.
Séjour de 2 nuits en août 2023
Deepsh a répondu le 26 sept. 2023
Bula, Thank you so much for taking the time to reply, much appreciatedvinaka

8/10 – Bien

Maureen

Séjour de 1 nuit en août 2023

6/10 – Acceptable

Parshu

Voyage en famille
It was ok
Séjour de 2 nuits en juillet 2023

4/10 – Médiocre

Francis

Séjour de 3 nuits en août 2023

4/10 – Médiocre

Francis

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
No value for money
For the price of the rooms. It wasnt worth it. Only one toom had ac , the rest of the unit had fans. The onsite restaurant was closed food had to be purchased outside. I had 2 rooms and had requested they be as close to each other as possible but ended up being on opposite ends of the property. The property also looks run down and looks like it might shut down at some point.
Séjour de 2 nuits en août 2023

2/10 – Terrible

Susan

Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
DO NOT STAY HERE!!!! EXPEDIA NEEDS TO REMOVE THIS ACCOMMODATION FROM THEIR SITE LIST- The receptionists had no idea, the cooked breakfast we paid extra for was terrible- it wasn’t a cooked breakfast at all it was a continental breakfast if that! ((instant coffee, stale cereal, 2 slices cold toast, half a banana, full cream milk- no alternative The room itself was disgusting- filthy shower, had to wear thongs in shower. The towels were stained, the linen old, the bed was old, the kitchen was not a “full kitchen” as described, the kitchen was dilapidated. There was no aircon in the family area only in the bedroom and who knows when or if that was last cleaned? Ceiling fan was ok but noisy. The toilet cistern ran 24/7. There was no restaurant on the property. No WI-FI available. The property was directly behind the airport runway so it was very noisy. There was no spare key so if we wanted our room “cleaned” we had to leave the key at reception. In room phone not working. It was on the whole old, filthy and dilapidated. In fact we left early because it was becoming quite depressing! As did others!!!!! DON’T STAY HERE 😡 Garden was actually quite nice and the pool was ok.
Séjour de 7 nuits en juillet 2023

8/10 – Bien

Joy

Very friendly and very willing staff. The only things at fault was the pool which was discoloured. Maybe needs to be checked for chlorine on a weekly basis using pool test strips to keep the pool clear. I stayed there for 5 nights and the water contained a small amount of green algae.
Séjour de 7 nuits en juillet 2023

4/10 – Médiocre

Rachael

Voyage en famille
Points faibles : Propreté
We arrived around 4pm and one of 2 rooms was not ready until 6.30pm. The available room smelled of urine and was damp due to just having been cleaned. There were no blankets on the beds and the aircons were on and remote controls didn’t work to be able to turn them off. There were no pots or anything to cook in the kitchen. I had to go and follow up the key for the second room despite having been told I would get a phone call once our room was available. The pool was green. The staff were pleasant and apologetic and were obviously just doing their best. Perhaps more staffing would have helped. The location was convenient and the restaurant next door was great.
Séjour de 3 nuits en juillet 2023

6/10 – Acceptable

julie

Points faibles : Service et personnel
Despite the property and facilities needing a good lift and new coat of paint. The location is convenient and the area quiet. Liked to be able to chill in the room while leaving the balcony door open, really liked the privacy of it.
Séjour de 2 nuits en juillet 2023

8/10 – Bien

Praveen

Séjour de 6 nuits en juin 2023

6/10 – Acceptable

Wendy

Séjour de 2 nuits en juillet 2023

6/10 – Acceptable

Michael

Voyage en famille
Points faibles : Service et personnel
Séjour de 3 nuits en juillet 2023

10/10 – Excellent

Vince

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good location
Séjour de 3 nuits en juin 2023

6/10 – Acceptable

Bex

Voyage en groupe
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
Good location, a 10min walk to Smuggler's Cove & Wailoaloa beach. A few local restaurants and bars. 15min taxi ride to Port Denarau. The grounds of the property and pool area are lovely and well maintained. The complex buildings are run down and in need of maintenance work. We mostly had no hot water in our room and had cold showers all week. The staff were helpful and hospitable. We were mostly the only guests staying there. On a few occasions, there were people drinking heavily and partying - which in itself was fine but we had some drunken men banging on our door and shouting at 1.30am and overheard a very loud fight between a drunk couple at 6am on Sunday morning. As 2 female friends travelling together, these experiences were unsettling. There is security on site and I assume they shut this down fairly quickly but just an FYI - this is not the best option for solo female travellers. Better to stay around Smuggler's Cove area. I imagine GWV was a hive of activity before Covid. I hope that with some investment into repairing the property, it can be restored to its former glory.
Séjour de 7 nuits en juin 2023
Deepshika a répondu le 20 juin 2023
Bula BexThank you for taking out your time in reviewing us as it helps us to improve. I sincererly apologize for the issues you faced during your stay. we will look into these matters.Kind regardsDeepshika PillayDuty manager

2/10 – Terrible

Matt

Séjour de 1 nuit en avril 2023

8/10 – Bien

Maurice

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good location and amenities
Séjour de 3 nuits en mars 2023
Deepshika a répondu le 19 mars 2023
Bula MauriceThank you for your positive feedback. We hope to see you again.VinakaDeepshika PillayGrand West Villas

8/10 – Bien

Rakesh

Voyage en famille
Points forts : Propreté
The furniture was old and the bedsheets were way old and room cleaning should be everyday rather than every two days.The location of the property is great and the landscape is superb.loved the gardens with native and local plants.

2/10 – Terrible

Zaid

Points faibles : Propreté, commodités et état et installations de l’hébergement.
I would never stay there again. Photo was something else and in real it was so dirty amd stinking.
Séjour de 1 nuit en juillet 2022
Grand West Villas a répondu le 26 juill. 2022
Dear Zaid We sincerely apologise for not meeting your expectations. We have taken measures to address this.Your comments are important to us as this helps us improves our customer satisfaction level.

6/10 – Acceptable

Priyanka

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 7 nuits en juillet 2022
Grand West Villas a répondu le 27 juill. 2022
Bula Priyanka Thank you for booking at Grand West Villas. We hope you enjoyed your stay with us and looking forward to see you again soon.

4/10 – Médiocre

Navin

Séjour de 2 nuits en juin 2022

6/10 – Acceptable

Sweet

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, commodités et état et installations de l’hébergement.
There were tons of bugs. Bed bugs, cockroaches and mosquitoes. This hotel seemed more for locals. Virtually no restaurant. No other amenities. Pool is ok but needs a lifeguard as it’s way too overcrowded and kids are always left unattended at the water slides. Staff was helpful but need more training. Kitchen needs to be more stocked with cooking utensils. Overall ok for a long term stay if you can slum it.
Séjour de 5 nuits en mai 2022
Grand West Villas a répondu le 27 juill. 2022
Dear Sweet We sincerely apologise for not meeting your expectation and thank you for the constructive comments regarding our hotel facilities & amenties, we have taken measures to address this. Your comments are important to us as this helps us improves our customer satisfaction level.

2/10 – Terrible

Aditatila

Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Séjour de 5 nuits en janvier 2022

4/10 – Médiocre

Voyageur vérifié

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
First of all, I reckon the staff did their best to serve the customers. But the facility of this hotel is old and like a motel. For example: 1 Rooms are separated by the internal door. If anyone on your next room talking or even switch on / off the light, you can hear clearly. And I don't understand the their hotel rules, customers bring cooking wares to cook and even stereo speakers to have party in the room is allowed? You can't sleep early if you have trip to islands next morning. 2 The white pillows are darker inside. If you check by removing the pilliow cover. 3 Bed light doesn't work. I've mentioned 3 times no one come to fix. I will not recommend you book this hotel if you are travellers from other countries. Actually, the fact is, during my 4 days stay, I never see any foreigners. This hotel might be the paradise for local residents to have parties. But not for oversea tourists. By the way, there is nothing for the staff to improve. The staff already did their best I believe. Enthusiastic and always try to help. It is the owner of the hotel needs to work on a lot things to make it better.
Séjour de 4 nuits en décembre 2019
RM a répondu le 19 janv. 2020
Dear Anonymous Thank you for your comments. We sincerely apologize for not meeting your expectation. Your comments are important to us as this helps us improves our customer satisfaction level. Also appreciate if date of stay is mentioned.

6/10 – Acceptable

Shivanjini

Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Has da I Fx q USA da. va gTAq Rd was a as
Séjour de 3 nuits en novembre 2019
RM a répondu le 26 nov. 2019
Thank you for the review and not able to understand the comments but we hope that you enjoyed your stay with Grand West

4/10 – Médiocre

Voyageur vérifié

Voyage de couple
Points faibles : Service et personnel
Staff weren’t very friendly when we arrived , no breakfast available .had dinner in restranaut at but got rip off .
Séjour de 1 nuit en novembre 2019
RM a répondu le 26 nov. 2019
Thank you for your comments. We sincerely apologize for not meeting your expectation. Your comments are important to us as this helps us improves our customer satisfaction level. We will take measure to address your comments with the department concern.

4/10 – Médiocre

Shivanjini

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en novembre 2019
RM a répondu le 26 nov. 2019
Dear Shivanjini Appreciate the rating and will ensure that we work on the comments that you have provided us in your previous reviews.

2/10 – Terrible

Mette

Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 6 nuits en octobre 2019

10/10 – Excellent

Marsha

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Good for a layover
We were only spending the night but found it clean and functional. the pool looked nice. The food was delicious and the staff very nice. The WiFi costs but we were handed a phone to text our kids that we were OK, which I thought was very hospitable. It is located out of town a small distance.
Séjour de 1 nuit en septembre 2019
RM a répondu le 3 oct. 2019
Thank you again for sharing your experience, and we will always look forward to welcome you back at the Grand West Villas .

2/10 – Terrible

Voyageur vérifié

Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I did not stay here but went to my room and looked around. I was so shocked and disappointed that I called around by phone,found other accomodation and then checked out. The only nice thing that was the same in the photos was the pool. The room was small, dirty and there were three outside doors which could be easily broken into, making me fearful to stay.
Séjour de 4 nuits en septembre 2019
RM a répondu le 2 oct. 2019
Thank you for your comments. We sincerely apologize for not meeting your expectation. Your comments are important to us as this helps us improves our customer satisfaction level Your comments on the room has been addressed with the department concern. And also to mention that we are now in the process of doing room renovation. We hope that you will consider staying with us and perhaps try our other room categories which might be more suitable for your requirements

4/10 – Médiocre

Geets

Voyage en famille avec de jeunes enfants
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bathroom had leaks, took 3 calls to get that sorted. WIFI was down and no one bothered informing me,no apology either. Some staffs in office were rude
Séjour de 7 nuits en avril 2019
RM a répondu le 25 sept. 2019
Dear Geets We are disappointed that you did not enjoy your stay with us and we sincerely apologize for this Thank you for highlighting your concerns. This was brought to the attention of the department concern for their action and improvement. Once again thank you for the review as this help us to improve in our guest service.

8/10 – Bien

Voyageur vérifié

Voyage en groupe
Points forts : Propreté, service et personnel et commodités.
Nice pool and friendly staff. Close to airport. Room felt a bit outdated.
Séjour de 1 nuit en septembre 2019
RM a répondu le 18 sept. 2019
Thank you for the positive rating for Grand West Villa. We appreciate your comments about the room and we wish to advise you that we are now in the process of doing room renovation and we can show this to you on your next holiday trip to Fiji. Vinaka vakalevu.

8/10 – Bien

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I liked the fact that as soon as I got my studio room which was not what I was expecting I asked for an upgrade and I was given a lovely villa which was clean and very comfortable. I didn't like the fact that wifi was to obtained at a very high cost each day
Séjour de 5 nuits en septembre 2019
RM a répondu le 9 sept. 2019
Dear Anonymous Thank you for the review and it was good to know that you enjoyed your room upgrade. Your comments on the wifi has been highlighted to the department concern and the management. We look forward to seeing you again on your next holiday.

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great
Séjour de 1 nuit en août 2019
RM a répondu le 28 août 2019
Dear Anonymous Thank you for rating your recent stay at Grand West. and we look forward to hosting your next holiday to Fiji.

2/10 – Terrible

Nita

Voyage de couple
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Hotel staff not friendly, checking was poor, restaurant food, not good service, they said don't have to make food, TV only one channel and poor connection, not enough lighting very week light though out the room not happy with this hotel would never go back
Séjour de 1 nuit en juillet 2019
RM a répondu le 6 août 2019
Dear Nita We apologize for not meeting your expectation. Your comments are important to us as this helps us improves our services. We have investigated the incident and appropriate action taken. We hope this experience won’t dampen your spirit and good memories of Grand West Villas and we look forward to your return to enable serve you better.