Muncie Vacation Packages

Seems like a newer hotel. Very clean and modern decor. Nice breakfast. Would stay again.

We had a very nice stay here and will be back

Nice stay with friendly staff

My wife and I usually choose Fairfield hotels because they’ve consistently offered good value, facilities, and service. Unfortunately, this location was a major exception. Check-in was great. The front desk staff was friendly and even gave our son coloring sheets and crayons. She also asked if we wanted housekeeping the next day, and I said yes. The room was outdated and tired. The accessible shower had a vertical slider for the shower head, but it wouldn’t stay up and kept falling down, spraying the wall. Since it was 10:30 p.m., we improvised with a rolled-up grocery bag to hold it in place. The next morning, our room keys stopped working. We had to replace them twice before leaving. During one incident, our toddler had an accident because we couldn’t access our room or either available lobby restroom. Before leaving, we reported the key problem and shower issue. Five hours later, neither key worked. We were told new keys had already been made, but no one contacted us. We had actually walked right past the desk. The new keys opened our room, but the beds hadn’t been made, used towels were still on the bathroom floor, and the shower was still rigged with the grocery bag. Later, we asked for fresh towels. The keys then failed again at the parking garage and when we returned. I understand that problems happen, but the lack of follow-through was disappointing. We reported the issues, yet none were properly resolved. We’re hesitant to return to this location.