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Taj Santacruz – Avis

5 out of 5
Taj Santacruz
Chhatrapati Shivaji Intl. Airport, Domestic Terminal, Santacruz East, Mumbai, Maharashtra

Avis

9,2

Merveilleux

Note de 10 – Excellent, d’après 354 avis sur 464." "
Note de 8 – Bien, d’après 61 avis sur 464." "
Note de 6 – Acceptable, d’après 22 avis sur 464." "
Note de 4 – Médiocre, d’après 7 avis sur 464." "
Note de 2 – Terrible, d’après 20 avis sur 464." "

9,6/10

Propreté

9,2/10

Service et personnel

9,4/10

Commodités

9,6/10

État et installations de l’hébergement

9,2/10

Écoresponsabilité

Avis

10/10 – Excellent

Andre

Séjour de 1 nuit en septembre 2022
Taj Santacruz a répondu le 5 oct. 2022
Dear Mr. AndreGreetings from Taj Santacruz, Mumbai.Thank you for sharing your wonderful feedback on your visit to Taj Santacruz, Mumbai. We are truly delighted to know that you had a memorable experience and enjoyed the hospitality and services of the hotel. We value our customers and understand how important it is to offer exceptional service.My entire team joins me in looking forward to welcome you back again and it will indeed be my pleasure to assist you if you have any questions or concerns. Thank you for choosing Taj Santacruz, Mumbai! Warm wishes,Taj Santacruz, Mumbai

10/10 – Excellent

Phileo, Paris

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Ça c'est palace !
Je ne pensais pas commencer l'Inde par ça, mais promo oblige ! Tout près de l'aéroport, bien pour récupérer avant le grand bain de Mombai. Super hôtel ! C'est du niveau d'un palace. Le confort et accueil de super qualité. Perfect ! A des prix abordables. De temps en temps, c'est bon !
Le restaurant, climatisé bien sûr !

8/10 – Bien

Parashar

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Guest service while exit is not appreciated , need to improve. I was not happy.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

George

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent room and service. Very caring and courteous staff. Had the runway view room which was simply amazing! Would definitely visit again!
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Ajay

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

2/10 – Terrible

Praveen

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Found bed bugs in the room we stayed. Didn’t expect this from taj . Very disappointed
Séjour de 3 nuits en avril 2024

10/10 – Excellent

Gurvinder

Points forts : État et installations de l’hébergement
Séjour de 1 nuit en avril 2024

10/10 – Excellent

Sameer

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful hotel!
Séjour de 1 nuit en avril 2024

4/10 – Médiocre

Amit

Voyage en famille avec de jeunes enfants
Points forts : Propreté, état et installations de l’hébergement
We stayed here for a night with children. There were electricity problems from 12.30 am for about 4 times. No electricity for more than an hour. All contact numbers to staff immediately went busy. The rooms were not ventilated and we felt suffocated. Next morning, no apology from staff, no check back if we enjoyed our stay. Overall poor value for money. Cafe service extremely slow. Order did not arrive for 35 minutes - when it did, they erroneously made two club sandwiches instead of one. Wish they told us it comes we get fries on the side, as we ordered separate fries! Pricing quite exhorbitant - INR4400 for one club sandwich, one fries, one hot chocolate and two coffees. Macchiato was served in large cup filled only little more than quarter way up. Was changed when we pointed out. Way to swimming pool was through a banquet area privately booked by someone else. Felt weird. The property is not of the standard as other Taj properties. On positive side, the light entertainment by way of singers at dinner and Santoor player at breakfast were good. The spread over dinner and breakfast was good. Swimming pool was maintained at good temperature. No mosquitoes.
Séjour de 1 nuit en avril 2024

6/10 – Acceptable

Bhudipa

Voyage en famille
Points faibles : Service et personnel, état et installations de l’hébergement
The room was disappointing: booked a twin runway view but half the view was obscured due to the building design itself. The furniture was stained and it seems only the visible areas cleaned, e.g., I dropped a pen which rolled under the bed, when I reached to retrieve there was dust, hair etc. Bath plug got jammed, had to call maintenance to open it. The rooms aren't well soundproofed, easy to hear neighbouring rooms and corridor noise. Food was okay, breakfast the usual buffet spread plus some made to order items. Staff were hit and miss, pleasant and consistent at Tikri, elsewhere not so much: ignored by the concierge; when my sibling checked in a day after me rather than checking their ID asked to see mine again, when I asked why, as mine should already be on the system he started shouting at me. The hotel is very busy with high turnover of guests, there seemed to be some people sneaking in: over my 2 night stay I noticed women hanging around by the lifts waiting for others to get in and swipe their key cards. Due to our terrible stay at taj palace, the GM treated us to dinner, nice gesture but unfortunately ruined by chief nitin: he claimed that taj helped guests during the 2008 attacks due to their branding, "guest is God". I couldn't believe he used that incident in an attempt to protect the taj brand. Hugely disrespectful to all that lost and sacrificed and highlights how unscrupulous taj brand is.
Séjour de 1 nuit en septembre 2023

6/10 – Acceptable

Rajveer

Points forts : Propreté, commodités
Location and room size is amazing
Séjour de 1 nuit en mars 2024

2/10 – Terrible

MohamedHydrosJassem, Sharjah

Points faibles : Service et personnel
Séjour de 2 nuits en mars 2024

10/10 – Excellent

Abdulelah

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Ajay

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent hotel and friendly staff, enjoyed my stay
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Amandine

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Amazing hotel and the staff went out of their way to make us feel at home. This was our 1st experience of India and they got us so comfortable. It really helped the children cope with the hustle and bustle of Mumbai
Séjour de 2 nuits en décembre 2023

10/10 – Excellent

Kevin

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Received an upgrade at check-in. Excellent experience.
Séjour de 1 nuit en mars 2024

10/10 – Excellent

Omkar

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The Taj Hotel is excellent, I gifted this stay to my parents on their Wedding Anniversary, they loved it, Taj offers Birthday Cake service so I opted for it. but there was no way to tell them it is not a birthday, when my parents arrived the entire room was filled with balloons and Happy Birthday messages, I wish they could reach out and ask for more details. or if there was a way to tell them that the cake is for anniversary or other function and not for birthday so that they can decorate the room appropriately. apart from that the rest of the stay was excellent, my parents were happy with their experience.
Séjour de 1 nuit en février 2024

10/10 – Excellent

dai

Voyage en groupe
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
満点
Séjour de 2 nuits en février 2024

10/10 – Excellent

Ashwini

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great property and very friendly, welcoming staff
Séjour de 1 nuit en février 2024

8/10 – Bien

Taro

Voyage en groupe
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
食事も美味しくスタッフのサービスも素晴らしい。 勿論部屋も言う事なし‼️ トランクも両開きのまま置いて整理できるしシャワールームとゆっくりとしたTOTOのバスタブ。 不満なのがバスタブの栓が壊れていてお湯が抜けない！スタッフを呼んでどうするのか見ていたら平たい金具でこじ開けていた。 プッシュ式の栓で押し付けるとバネの力で開く様式だったのでスプリングが駄目になっていたわけだ。 コレが私の部屋だけでは無く友人の部屋もそうだったのでホテル側は知っていたという事だ。 ならば治しておくか時間がなければその旨教えてくれて工具を置いててくれれば良いのにと残念だったので星一つ落とします。
Séjour de 2 nuits en février 2024

10/10 – Excellent

shobha

Séjour de 3 nuits en février 2024

10/10 – Excellent

Prashantha

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great property close to airport. Great staff. Loved our stay.
Séjour de 3 nuits en février 2024

10/10 – Excellent

Prashan

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en février 2024

10/10 – Excellent

Nishant

Points forts : Service et personnel, état et installations de l’hébergement
Séjour de 1 nuit en février 2024

10/10 – Excellent

tirath

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
awesome property & good staff
Séjour de 1 nuit en février 2024

10/10 – Excellent

Voyageur vérifié

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

RANJAN

Séjour de 1 nuit en février 2024

10/10 – Excellent

Simla

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
I love Mumbai and the hotel stay made it more spec
Amazing property. Great location and really friendly staff .. loved and enjoyed my stay .. will be back
Séjour de 4 nuits en janvier 2024

10/10 – Excellent

Shraddha

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : État et installations de l’hébergement
Enjoyed out stay! Brunch buffet is excellent so is the service and property overall.
Séjour de 2 nuits en janvier 2024

10/10 – Excellent

sekhar

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Perfect location for travelers, best service, and has all the amenities. Breakfast buffet was great
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Mehraban

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 3 nuits en janvier 2024

8/10 – Bien

Rakhee

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

JATINKUMAR

Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Parapti

Voyage en famille, Voyage en groupe
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great stay
Good overall experience. Staff were friendly and helpful, especally in the start. Towards the end, some of the concierge/front desk staff were providing wrong information and did not seem very keen. But overall, a great hotel.
Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Vineet R

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Relaxing
relaxing . Food was amazing
Séjour de 1 nuit en janvier 2024

10/10 – Excellent

Vineet R

Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Rishi

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Superb
Great stay, gifts provided to the kids. Breakfast was superb. Service was fantastic.
Séjour de 3 nuits en décembre 2023

10/10 – Excellent

Heather

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Everything was great. Our only complaint was that the airport transfer vehicle did not have enough space for our group and luggage. There was no option to get a second or larger vehicle.
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Andrea

Points forts : Service et personnel, état et installations de l’hébergement
My 2nd time staying here. I love the rooms. I stayed in a 524sq foot “city view” room. I love the layout as there is sooo much space. There’s enough space to do yoga and there is a hallway that separates the bathroom from bedroom and even the closet and vanity. I really like the rooms a lot. My only issue this trip was the place was incredibly busy. There’s a wait for check-in and is very hectic & feels like people are on the wall street floor! Thus sometimes the front desk takes hours to return your call! I had to call many times over course of 3 hours just to extend my stay. Morning of checkout I couldn’t get thru to the bell hop that morning and had to lug my own heavy 40kg worth of suitcases downstairs to find there was only 1 guy working and checkout was also a madhouse. While they have a lot of staff they need to hire double. I also was turned off by the expensive food menus which seemed even more expensive than US hotel dining. It only encouraged me to leave the hotel and eat or I ordered from Swiggy. But they need to really lower the prices of their dining bc I’m a high net worth individual and did not think it was okay.
Séjour de 1 nuit en décembre 2023

8/10 – Bien

Andrea

Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Parapti

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Best service
Amazing service, well trained staff sweet and welcoming!
Séjour de 2 nuits en décembre 2023

6/10 – Acceptable

Vishal

Séjour de 1 nuit en décembre 2023

10/10 – Excellent

Atul, Lubbock

Séjour de 2 nuits en décembre 2023

10/10 – Excellent

Ruchi

Séjour de 3 nuits en décembre 2023

4/10 – Médiocre

Kuldeep

Voyage de couple
Points faibles : Propreté, état et installations de l’hébergement
It’s daunting to start writing this review because I only have two good things to say about the stay among a myriad of complains. The room was spacious and clean and the food at breakfast was good. Almost all the plates at the breakfast buffet had a stain or food fibre stuck to it. They don’t have options for single origin coffees. The Lavaza machine coffee was expired and tasteless. Even the decoction they use for south India filter coffee is a pre mix and tastes more of preservatives and less of coffee. Can’t believe one can’t have a freshly brewed cup of coffee here. Speaking about cleanliness, the wine glasses we asked for in the room were dirty as well. The security at the entrance flipped over the birthday cake I had with me in their luggage machine. Later, an in room dining personal brought us a cake and along with it the bill for it. Not that I had asked for a cake to begin with, but if you’re trying to make up for your staff’s mistake why would you want to charge me for it. Overall an extremely underwhelming experience.
Séjour de 1 nuit en décembre 2023

2/10 – Terrible

Sumeet

Séjour de 2 nuits en décembre 2023

10/10 – Excellent

Sandeep, Richmond

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Another pleasant 5-night stay at the Taj, this time with my 2-year old toddler. Both of us had a great time with wonderful and caring staff and good facilities. My only gripe would be that children's activities were not communicated to us so ended up missing a play time on Saturday at Tiqri and another group activity on one of the weekdays. Also Expedia clearly mentions that hotel has nanny/ babysitting services which is not the case I was told at check-in. Overall an enjoyable stay and will definitely stay again. Special mention of Tiqri staff Jagruti, Siddhi, Rahul and many others. Also shout out to the club lounge staff as well. Sonia and another lady at the reception were very warm and friendly towards my toddler and made her feel comfortable.

10/10 – Excellent

Satish

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
super quiet and good size room, bathroom. Staff really knows how to make guests feel wonderful and welcomed.
Séjour de 2 nuits en novembre 2023

10/10 – Excellent

Voyageur vérifié

Voyage en famille
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Perfect stay!
Absolutely luxurious and amazing food!
Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Harpreet

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en novembre 2023