Title: Global Luxury Suites at Mountain View - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) Entire apartment # Global Luxury Suites at Mountain View Apartment with kitchen, steps from Silicon Valley ## Photo gallery for Global Luxury Suites at Mountain View ![Lobby sitting area - Global Luxury Suites at Mountain View (Mountain View)](https://images.trvl-media.com/lodging/17000000/16410000/16404500/16404421/02f25548.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Deluxe Apartment, 1 Bedroom | Private kitchen - Global Luxury Suites at Mountain View (Mountain View)](https://images.trvl-media.com/lodging/17000000/16410000/16404500/16404421/2271ceda.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby lounge - Global Luxury Suites at Mountain View (Mountain View)](https://images.trvl-media.com/lodging/17000000/16410000/16404500/16404421/d282d628.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior detail - Global Luxury Suites at Mountain View (Mountain View)](https://images.trvl-media.com/lodging/17000000/16410000/16404500/16404421/7ee3bd21.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Deluxe Apartment, 1 Bedroom | Private kitchen - Global Luxury Suites at Mountain View (Mountain View)](https://images.trvl-media.com/lodging/17000000/16410000/16404500/16404421/74b8bf72.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Location - Prices - Amenities - Policies Take advantage of a rooftop terrace, a firepit, and a garden at Global Luxury Suites at Mountain View. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, and guests can find other amenities such as a 24-hour gym and a business center. ## Reviews 8.2 Very good ## Popular amenities - Hot tub - Dryer - Washer - Pool - Kitchen - Barbecue grill ## Room options ### Check availability for these dates Tonight [Dec. 8 - Dec. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=16404421&PinnedHotelID=16404421&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-08&endDate=2025-12-09&selected=16404421&PinnedHotelID=16404421&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Dec. 9 - Dec. 10](https://www.expedia.ca/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=16404421&PinnedHotelID=16404421&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-09&endDate=2025-12-10&selected=16404421&PinnedHotelID=16404421&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Dec. 12 - Dec. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=16404421&PinnedHotelID=16404421&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-12&endDate=2025-12-14&selected=16404421&PinnedHotelID=16404421&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Dec. 19 - Dec. 21](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=16404421&PinnedHotelID=16404421&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-21&selected=16404421&PinnedHotelID=16404421&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 3+ beds Showing 3 of 3 rooms ### View all photos for Luxury Apartment, 1 Bedroom ![Luxury Apartment, 1 Bedroom | Living room](https://images.trvl-media.com/lodging/17000000/16410000/16404500/16404421/6ebae448.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Apartment, 1 Bedroom ### Highlights Separate dining area Separate sitting area Air conditioning Heating Kitchen Full-sized refrigerator/freezer Dishwasher Flat-screen TV - 699 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Double Sofa Bed ### View all photos for Luxury Apartment, 2 Bedrooms ![Luxury Apartment, 2 Bedrooms | Living room](https://images.trvl-media.com/lodging/17000000/16410000/16404500/16404421/14a702d8.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Apartment, 2 Bedrooms ### Highlights Balcony or patio Separate dining area Separate sitting area Air conditioning Heating Kitchen Full-sized refrigerator/freezer Dishwasher - 1100 sq ft - 2 bedrooms - Sleeps 5 - 2 Queen Beds and 1 Double Sofa Bed ### View all photos for Deluxe Apartment, 1 Bedroom ![Deluxe Apartment, 1 Bedroom](https://images.trvl-media.com/lodging/17000000/16410000/16404500/16404421/5dc8fb10.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Apartment, 1 Bedroom ### Highlights Balcony or patio Separate dining area Separate sitting area Air conditioning Heating Kitchen Full-sized refrigerator/freezer Dishwasher - 740 sq ft - 1 bedroom - Sleeps 3 - 1 Queen Bed and 1 Double Sofa Bed ## You may also like Ad ![Snack bar](https://images.trvl-media.com/lodging/2000000/1080000/1071900/1071873/fd92dffa.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hampton Inn & Suites Mountain View Jackson Park - Hot tub - Breakfast included - Pet-friendly - Parking included 9.0 Wonderful 951 reviews CA $132 CA $145 total includes taxes & fees Dec 21 - Dec 22 [](https://www.expedia.ca/Mountain-View-Hotels-Hampton-Inn-Suites-Mountain-View.h1071873.Hotel-Information?chkin=2025-12-21&chkout=2025-12-22&rm1=a2®ionId=9030&destination=Mountain View&destType=MARKET&latLong=37.386051,-122.083855&searchId=f36f84bf-eee6-4b85-9299-7b05d77c2f31&top_cur=CAD) Ad ![Outdoor pool, pool umbrellas, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/59000000/58170000/58168400/58168363/5bbbe731_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel Charleston Gardens - 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Breakfast included - Pet-friendly - Free WiFi - Air conditioning 8.4 Very good 1,002 reviews CA $144 CA $162 total includes taxes & fees Dec 26 - Dec 27 [](https://www.expedia.ca/Sunnyvale-Hotels-Larkspur-Landing-Sunnyvale-An-All-Suite-Hotel.h202686.Hotel-Information?chkin=2025-12-26&chkout=2025-12-27&rm1=a2®ionId=9030&destination=Mountain View&destType=MARKET&latLong=37.386051,-122.083855&searchId=f36f84bf-eee6-4b85-9299-7b05d77c2f31&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. 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[Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMountain-View-Hotels-Global-Luxury-Suites-At-Mountain-View.h16404421.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMountain-View-Hotels-Global-Luxury-Suites-At-Mountain-View.h16404421.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C37.39093%2C-122.09366&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=6mO0udgsV_CbwUPbSHho7LSBdmQ=) 1720 El Camino Real, Mountain View, CA, 94040 #### What's nearby - Mariposa Park \- 10 min walk \- 0.9 km - Stevens Creek Trail \- 13 min walk \- 1.1 km - Rengstorff Park \- 13 min walk \- 1.1 km - Mountain View Center for the Performing Arts \- 16 min walk \- 1.4 km - San Antonio Shopping Center \- 4 min drive \- 2.2 km #### Getting around - San Antonio Station - 3 min drive - Whisman Station - 5 min drive - Norman Y. Mineta San Jose Intl. Airport (SJC) - 16 min drive #### Restaurants - ‪McDonald's - ‬5 min walk - ‪Kunjip Tofu - ‬7 min walk - ‪Panera Bread - ‬4 min walk - ‪Panda Express - ‬3 min walk - ‪Chicken G's - ‬4 min walk ## About this property ### Entire place You'll have the entire apartment to yourself and will only share it with other guests in your party. ### Global Luxury Suites at Mountain View Apartment with kitchen, steps from Silicon Valley This smoke-free apartment building features an outdoor pool, a 24-hour fitness center, and a rooftop terrace. Free WiFi in public areas and free self parking are also provided. Other amenities include a hot tub, a business center, and a meeting room. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, a flat-screen TV comes with cable channels, and guests can also appreciate conveniences like a washer/dryer and a dining area. Housekeeping is not available. Global Luxury Suites at Mountain View offers 2 accommodations with washers/dryers and complimentary bottled water. Accommodations offer separate sitting areas. Beds feature premium bedding. 42-inch flat-screen televisions come with cable channels. Accommodations at this 4-star apartment have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This Mountain View apartment provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center. ## Similar properties ![Terrace/patio](https://images.trvl-media.com/lodging/1000000/810000/806100/806016/9449cf1b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Residence Inn Marriott Palo Alto Los Altos North Los Altos - Pool - Breakfast included - Pet-friendly - Free WiFi 8.6 Excellent 434 reviews CA $152 CA $173 total includes taxes & fees Dec 19 - Dec 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-19&endDate=2025-12-20&selected=806016&PinnedHotelID=806016&HadPinnedHotel=true®ionId=-1&adults=2) ![Sports facility](https://images.trvl-media.com/lodging/33000000/32510000/32503900/32503877/24b1d834.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hyatt Centric Mountain View Mountain View - Pool - Pet-friendly - Free WiFi - Restaurant 9.2 Wonderful 707 reviews CA $163 CA $180 total includes taxes & fees Dec 22 - Dec 23 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-22&endDate=2025-12-23&selected=32503877&PinnedHotelID=32503877&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/1000000/890000/889400/889343/c913bd55.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### The Zen Hotel Palo Alto Green Acres - 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Dec 25 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-24&endDate=2025-12-25&selected=544677&PinnedHotelID=544677&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Pool/Spa - Hot tub - Outdoor pool - Pool loungers ### Internet - Available in the apartment: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Electric car charging station on site - Free self parking on site ### Family friendly - Crib: USD 100 per stay ### Kitchen - Blender - Cleaning supplies - Coffee/tea maker - Cookware, dishware, and utensils - Dishwasher - Freezer - Full-sized refrigerator/freezer - Microwave - Oven - Paper towels - Stovetop - Toaster ### Bedrooms - Bedroom - Hypo-allergenic bedding - Premium bedding - Rollaway/extra bed: USD 100 per stay ### Bathroom - Designer toiletries - Hair dryer - Shower/bathtub combination - Towels provided ### Living spaces - Living room - Separate dining area - Separate sitting area - Window screens ### Entertainment - 42-inch flat-screen TV with cable channels - TV in common areas ### Outdoor areas - Barbecue grill - Firepit - Garden - Outdoor furniture - Picnic area - Rooftop terrace ### Laundry - Laundry detergent - Washer/dryer ### Work spaces - Business center - Coworking space - Laptop workspace - Meeting room ### Climate control - Air conditioning - Heating ### Pets - Pet friendly - 2 pets total - Fee: USD 250 per pet per stay - Service animals exempt from fees ### Suitability/Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible path to elevator - Wheelchair-accessible registration desk - Smoking not allowed ### Services and conveniences - Free bottled water - Free local calls - Iron/ironing board - Multilingual staff - No housekeeping service - Phone ### Location highlights - In a business district - In the city center - Near a metro station ### Things to do - 24-hour gym ### Safety features - Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property) - Smoke detector (host has indicated there is a smoke detector on the property) - Security system - Window guards ### General - 2 units - Electric car charging station - Garden ## Policies ### Check-in Check-in start time: 4:00 PM; Check-in end time: anytime Contactless check-in available Minimum check-in age: 21 ### Check-out Check-out before 11 AM Contactless check-out available Express check-out available ### Special check-in instructions There is no front desk at this property Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; access will be through a private entrance For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools Guests will receive an email with a lease/reservation agreement to be completed prior to their arrival. ### Access methods Private entrance, smart lock ### Pets Pets allowed for an extra charge of USD 250 per pet, per stay Service animals are welcome, and are exempt from fees 2 total pets Restrictions apply; for more information contact the property at the number on the booking confirmation ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 100.0 per stay Cribs (infant beds) are available for USD 100.0 per stay ### Property payment types ## Important information ### Optional extras - Pet fee: USD 250 per pet, per stay - Service animals are exempt from fees - Crib (infant bed) fee: USD 100.0 per stay - Rollaway bed fee: USD 100.0 per stay The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted Host has indicated there is a carbon monoxide detector on the property Host has indicated there is a smoke detector on the property Safety features at this property include a security system and window guards This property is professionally cleaned Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number MVSTR-0000185 ### Property is also known as Global Suites At Mountain View Global Luxury Suites at Mountain View Apartment Global Luxury Suites at Mountain View Mountain View Global Luxury Suites at Mountain View Apartment Mountain View ## Frequently asked questions ### Does Global Luxury Suites at Mountain View have a pool? ### Is Global Luxury Suites at Mountain View pet-friendly? ### How much is parking? ### What time is check-in at Global Luxury Suites at Mountain View? ### What time is check-out at Global Luxury Suites at Mountain View? ### Where is Global Luxury Suites at Mountain View located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Global Luxury Suites at Mountain View Reviews ## Reviews 8.2 ### Very good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 93 8 - Good 49 6 - Okay 16 4 - Poor 11 2 - Terrible 17 ### 9.4/10 Cleanliness ### 7.6/10 Staff & service ### 9.0/10 Amenities ### 9.4/10 Property conditions & facilities ### 6.4/10 Eco-friendliness ## Reviews ### 10/10 Excellent #### Elizabeth May 1, 2025 Liked: Cleanliness, room comfort, communication #### Nice Always a pleasure to stay here ##### Elizabeth Stayed 7 nights in Apr 2025 ### 6/10 Okay #### Xuan Nov 29, 2025 Liked: Cleanliness, property conditions & facilities While the property itself is great (clean, quiet, good amenity), communication and management is poor. We were given a code to a wrong room in the Latch app as they re-assigned us to a new room on the day of check-in but didn’t update in their system properly. We stepped in a room that was clearly occupied! What’s worse was we were emailed that all staff would be on Thanksgiving break and we should call some back up phone number, but the back up person clearly belongs to a different firm and was not sure how to handle this and told us there is a chance nobody would be given it’s night before Thanksgiving (so very stressful for us after a long day of driving). And even more funny was we tried to call the original number after all, and they were actually not on break at all! They were indeed able to help. It seems the property is subcontracted through many firms and between each layer there is some communication barrier. Too many miscommunication and mismanagement made an otherwise wonderful stay stressful. ##### Xuan Stayed 3 nights in Nov 2025 ### 10/10 Excellent #### John Mar 6, 2025 Liked: Cleanliness, room comfort, communication #### Best deal Good place for the price ##### John Stayed 21 nights in Feb 2025 ### 10/10 Excellent #### Elizabeth Oct 10, 2024 Liked: Cleanliness, room comfort, communication #### Great location We always stay here when in the area. Our only irritant was the latch app key system, always a pain, but once we got in we enjoyed it. ##### Elizabeth Stayed 4 nights in Oct 2024 ### 10/10 Excellent #### TAKANOBU Aug 6, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication We enjoyed this trip at this apartment. ##### TAKANOBU Stayed 10 nights in Jul 2023 ### 10/10 Excellent #### Steve Feb 11, 2023 Liked: Cleanliness, amenities, property conditions & facilities, communication I liked that it had washer and dryer in room.the room was very nice. ##### Steve Stayed 3 nights in Feb 2023 ### 8/10 Good #### Verified traveller Dec 20, 2021 Liked: Cleanliness, room comfort, communication Excellent place. Convenient location. Will used again. Mattress little bit too hard for my likeness. Overall, highly recommended ##### Verified traveller Stayed 2 nights in Dec 2021 ### 10/10 Excellent #### sung Nov 30, 2023 Liked: Property conditions & facilities, communication Cleaness!! ##### sung Stayed 6 nights in Nov 2023 ### 2/10 Terrible #### Janelle Feb 15, 2025 Liked: Cleanliness Disliked: Communication Does not match picture on listing. No front desk; no one answers the customer support phone numbers. Not enough towels or blankets. This listing was inaccurate and very disappointing. ##### Janelle Stayed 5 nights in Feb 2025 ### 10/10 Excellent #### Kevin May 18, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication No spices. Limited cookware ##### Kevin Stayed 3 nights in May 2024 ### 6/10 Okay #### andy Jun 20, 2023 Liked: Cleanliness, amenities, property conditions & facilities Clean and good location but no actual person to check in and the app that was provided few hours before your check in time was unreliable at times which was bit frustrating. Could not request extra towels since they did not have anyone on site. ##### andy Stayed 3 nights in Jun 2023 ### 8/10 Good #### Colette Oct 31, 2024 Liked: Cleanliness, amenities, property conditions & facilities, communication Garbage disposal did not work.subtle rumbling all day and night- off and in. Not sure if it was trucks outside, the elevator or garbage shire. Not noticeable with tv on, but noticeable at night. Electronic locks were confusing. ##### Colette Stayed 8 nights in Oct 2024 ### 8/10 Good #### Carissa Jun 16, 2025 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Communication Absolutely wonderful place to stay - except could never ever contact anyone by phone to help in any way. After a long delay they'd send an email and call (which I always missed due to flights so go voicemail) and if I replied to email immediately I'd still not get a response until too late. The Latch system (instead of keys, to enter every door and use elevators) did not work for my phone and no employees understood how it worked. I absolutely needed to have service which I did not inside of the elevator so an employee at the leasing office had to let me in so I could get service at the top floor . It took hours and hours of everyone's time. We were given late checkout as an apology, which I appreciated. (the leasing office people were really uncomfortable because it was not their rental situation, but helped as much as they could. We had just wandered in because we had the wrong address and thankfully they could access our floor in our building) ##### Carissa Stayed 4 nights in Jun 2025 ### 6/10 Okay #### Courtaney Feb 5, 2025 Liked: Cleanliness, property conditions & facilities Disliked: Communication This property is nice, but everything is automated. During your stay you will never see a front desk person or any person that can assist. All communication/issues are communicated by phone and/or text. There are not physical keys to use. Instead there is a Latch app that you download and use to enter the parking garage, elevator and room/apartment, etc. It takes some time to get used to and not all of the entries & exits are listed logically. For our group, we all used one login and password, just FYI. Not sure we would stay here again, we realized how nice it is to have actual people to talk with at a typical hotel if you have an issue. ##### Courtaney Stayed 11 nights in Jan 2025 ### 2/10 Terrible #### Verified traveller Oct 23, 2022 Disliked: Room comfort, communication #### Beware location and access system Very noisy location, heavybtrafficvfromnEl Camino Real. Very cumbersome use of Latch app. Early check in did not work; cystomer support nit able to solve issues. Waited three and half hours to get access. Clean apartment and comfortable beds. ##### Verified traveller Stayed 6 nights in Oct 2022 ### 2/10 Terrible #### Bogdan Dec 22, 2022 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Communication Agency didn’t work appropriately, they just didn’t give keys ##### Bogdan ### 2/10 Terrible #### Verified traveller Feb 5, 2023 Liked: Cleanliness Disliked: Communication #### Not great Room was ok. No onsite staff. All interaction was via phone or email. Communication was awful. Reply took hours. All communication took multiple contacts, never got the same answer, no one cared. Road noise was so excessive. Beds were crap. Electronic lock system never worked the first time and was excessively cumbersome. Minimal kitchen plates, cups. No supplies. Would not go back. ##### Verified traveller Stayed 14 nights in Jan 2023 ### 2/10 Terrible #### Jianghua Apr 4, 2022 Liked: Cleanliness, amenities, property conditions & facilities Disliked: Communication The communication and management were terrible. I was locked out 9pm in the night and no one is in front desk. I couldn't get into the property. I called service hotline, was told someone is coming to help me, nobody showed up. I was stay outside of the hotel for one and half hour. It was cold and horrible experience. service needs some serious improvement. ##### Jianghua Stayed 3 nights in Mar 2022 ### 2/10 Terrible #### Paul Oct 11, 2024 Disliked: Cleanliness, amenities, property conditions & facilities, communication I've never been more appalled in my life. This was an expensive rental. I called as i was in the Uber to confirm information for checkin. I was asking to check in 30min early. Was told she would check and call me back...never called back. Went to the 49ers game then to the hotel and couldn't get into the building. Called every number available through the callbox and emails presented and could not get in touch with anyone for an hour as i stood out on the street with my luggage. Ultimately had to book another hotel as it was close to midnight and i needed somewhere to go. This was the second time having issues getting into the building and they refused to refund my stay. STEER CLEAR OF THIS PLACE! ##### Paul Stayed 3 nights in Sep 2024 ### 4/10 Poor #### Claire Mar 24, 2023 Liked: Cleanliness Disliked: Communication #### Latch key system made for a horrible experience Getting into the property was a nightmare. The Latch smartphone locks didn't work. Their system was down the first night and I waited 30 minutes for someone to call me back and manually enter me into the system. The elevators require the Latch app to work and the app requires wifi. Wifi doesn't work in parking garages, so I struggled the first 2 days with getting the elevators to work. Not worth the trouble. ##### Claire Stayed 3 nights in Mar 2023 ### 4/10 Poor #### Janet Nov 13, 2023 Disliked: Communication The property requires two apps to enter: the latch app and another one developed by the property. The instruction and code for the latch app never arrived - even after we contacted the property. My apartment uses latch and I have no issue receiving any related info except for this property. For the other app, there was always a "cannot connect to server" error message, preventing us to do anything. We ended up booking another hotel and since this payment was not refundable we basically wasted a few hundred dollars. Communication is way faster if you let Expedia customer service contact the property for you - we told the property about the check-in issue in the morning and there was no response until we contacted Expedia. ##### Janet Stayed 3 nights in Nov 2023 ### 6/10 Okay #### Blair Apr 6, 2024 Liked: Cleanliness, room comfort #### Nice Apartment but noisy and access difficult The apartment is well sized, clean and comfortable and is well located in the centre of Silicon Valley. Unfortunately the apartment fronts onto the El Camino highway and is therefore really noisy between 7am and midnight. Fortunately it quietens down overnight so sleep is possible. In the evenings though it is difficult to hear the TV over the traffic noise. Initial access is difficult as there are two garages and 6 different lifts each access a limited number of apartments - the lifts don't indicate which apartments they service, so if you are unlucky you may have to go up and down 6 lifts before you find the right one. You also need to download an access app to secure entry, so if boy have arrived from overseas and you don't have cell coverage then you are in trouble. It took us two hours to gain access to the apartment and that was only via the assistance of some residents. There is secure underground garage parking which is great but access requires you to get out of the car use your app to access the control pad to then open the gate, regrettably by the time you get back to your car the gates have already started to close again - sometimes you can get in other times you have to repeat the process - if there are two of you then you can use your passenger to trigger the gate whilst you then drive through. ##### Blair Stayed 8 nights in Mar 2024 ### 10/10 Excellent #### Mary Nov 12, 2016 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Simply beautiful room The room was in a fully furnished, brand new apartment building. It was a great way to spend a business trip in which I was traveling with a friend, as we each had our own rooms and bathrooms. The room was utterly gorgeous and very comfortable. It was like having a second home on a business trip. I'd definitely stay here again. Because this isn't a standard hotel, the check in process was a bit different, and could have been simpler. For example, after booking, i received about 5 different emails, each of which expected me to do something different (e.g., notify them how many keys I'd need, or whether I needed parking accommodation). If I had missed even one of them, then check in might have been more challenging. Once I arrived, I could pick up keys from a lock box and head up to my room. Instructions never mentioned that there were two elevators and that there was literally no way to get to my room from the elevator I first chose. I circled the floor for a solid 10 minutes confirming I wasn't crazy. Then I had to physically go to the apartment office to get parking instructions, because despite providing information that I'd need a parking spot, no info was given. Turns out there were no restrictions on parking despite each spot being numbered. Another confusing step was that, despite having received paperwork, there was no mention of my room number on it anywhere. I had to go to the apartment office to ask for help. Quieter than a hotel, but not without noise ##### Mary ### 2/10 Terrible #### Gianna Sep 21, 2022 Disliked: Communication One of the worst experiences but no one to blame because everything is done through two poorly set up apps. When we had stayed here a few years ago, it was not that simple, either, but at least there was a key waiting for us to enter the room once we figured out how to park the car in the garage. We were pleased with our stay and the amenities and the double suite we booked. It was like living in an apartment. The full-size kitchen was convenient, and it felt like we were staying in a home vs a hotel. Unfortunately, I cannot review our current stay because we could not figure out how to even get through the gate to park the car. We could see our parking spot, but we had no idea how to get through the gate. The internet was a Catch 22 as we could not access the instructions without walking out of the garage, yet we needed the internet connection to attempt to open the gate using their new latch system. It was a comedy of errors! Additionally, we did not know that picking up a key was no longer required. They should update this information and not send it as an attachment via email. We assumed the entire time that we would be picking up a key once we figured out the gate. Nobody picked up the so-called 24-hour help line. By this time, it was close to midnight. Exhausted to the bone, we left and went to another hotel. Global refuses to refund us for this farce! ##### Gianna Stayed 3 nights in Sep 2022 ### 10/10 Excellent #### Ivonne lucia Jan 1, 2025 Liked: Cleanliness, room comfort, communication #### Excelentes Fue una experiencia increíble todo muy bien organizado muy bonito el departamento. 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