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"Loved our stay here !! It was quite a trek to get there so definitely not the easiest if your plan is to come and go to explore Hakone. We didnt even end up leaving the facility because it was raining so much but just had a relaxing spa day instead. The private onsens (both in the room and the ones you reserve in 30mins alotments) were amazing. But the game changer was dinner - it was served a few courses at a time to our room directly and one of the best meals we've had in Japan. Everyone who worked there were so kind and treated us like family. Would stay here again!"

"Amazing stay! All the staff were very kind and helpful. We got the double with the bigger bathtub on the balcony. The room was very clean and spacious. There's beautiful garden in the bottom floor which was perfect for a night stroll after dinner. The kaiseki dinner was good. The breakfast buffet was amazing. There's also a shuttle that takes you to hook station. "

"Amazing place, stayed two nights with a lake view. Highly recommend for a peaceful stay in Hakone. Car is necessary to get around, to and from the hotel and all the sites. "

"this was our last minute book and stay, everything was good, the dining area was big and comfortable as well, all were good as we got the ground floor, hence, all was so convivence. "

"Very helpful and friendly staff!!!"

"Excellent service, amenities and entertainment."

"nice staff and pretty spacious"

"This was our favorite place to be on our recent trip to Japan. The hotel, staff, level of service is OUTSTANDING! The staff was incredible- they treat their guests with gratitude and kindness. My family always felt welcomed. We stayed here for 3 nights and enjoyed dinner in the restaurant each evening and was never disappointed. We plan to return and stay lingering "

"The hotel is quiet and relax as well as so clean and the staff professional and very kind "