6/10 Okay
Melissa
Travelled with family
May 14, 2024
Liked: Cleanliness, staff & service
It's a nice hotel but not accessible. There are many stairs to get around the hotel with no lift and the walkways inside the town consist of slippery stones and many stairs as well. The staff were friendly and the room was clean and comfortable. The WiFi didn't work most of the three days we stayed there and nobody at the hotel knew why it wouldn't work. Parking is a bit of a hassle because you can't drive to the hotel so you have to find parking along the road outside the castle walls or park in a parking lot on the other side of the bridge and it's about a 20 walk uphill unless you can find a shuttle for 2 euros per person or find a taxi which there were not many of. Expedia also provided a receipt saying my hotel was prepaid and the only money owning was 9 euros for taxes, however Expedia did not charge my card (which was originally quoted in CAD) so I had to pay the hotel in Euros so the cost ended up being quite a bit more since it wasn't at the originally exchange rate that I had booked at. Apparently the hotel is aware of this problem and it happens to all their bookings with Expedia so I want overly impressed that it's a known issue that they aren't working to correct. Overall it was a nice stay even though there were a few hiccups.
Melissa
Stayed 3 nights in May 2024