Title: Hotel Sapphire - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Sapphire Hotel in Mombasa with a 24-hour front desk and an outdoor pool ![Terrace/patio](https://images.trvl-media.com/lodging/30000000/30000000/29993500/29993447/fdc4440d.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Restaurant](https://images.trvl-media.com/lodging/30000000/30000000/29993500/29993447/f9a84d21.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/30000000/30000000/29993500/29993447/e8fa001d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Executive Suite](https://images.trvl-media.com/lodging/30000000/30000000/29993500/29993447/1630c932.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception](https://images.trvl-media.com/lodging/30000000/30000000/29993500/29993447/3d0d05f0.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Sapphire offers a sun-kissed terrace perfect for unwinding and an outdoor pool for a refreshing swim. The property provides practical amenities including WiFi and luggage storage. Travelers appreciate the well-maintained grounds and attentive service throughout their stay. 8.6 Excellent ## Popular amenities - - Bar - Room service - 24/7 front desk - Pool - Laundry ## Room options ### Check availability for these dates Tonight [Oct. 2 - Oct. 3](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=29993447&PinnedHotelID=29993447&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-02&endDate=2025-10-03&selected=29993447&PinnedHotelID=29993447&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 3 - Oct. 4](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=29993447&PinnedHotelID=29993447&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-04&selected=29993447&PinnedHotelID=29993447&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 3 - Oct. 5](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=29993447&PinnedHotelID=29993447&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-03&endDate=2025-10-05&selected=29993447&PinnedHotelID=29993447&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 10 - Oct. 12](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=29993447&PinnedHotelID=29993447&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-10&endDate=2025-10-12&selected=29993447&PinnedHotelID=29993447&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed Showing 2 of 2 rooms ![In-room safe, desk, free cribs/infant beds, rollaway beds](https://images.trvl-media.com/lodging/30000000/30000000/29993500/29993447/1fa6337e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Double Room 9.0 Wonderful 7 reviews ### Highlights Balcony Separate sitting area Air conditioning Free cribs/infant beds Flat-screen TV Private bathroom Satellite channels Wardrobe or closet - 290 sq ft - Sleeps 3 - 1 Double Bed ![In-room safe, desk, free cribs/infant beds, rollaway beds](https://images.trvl-media.com/lodging/30000000/30000000/29993500/29993447/d4d5244a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite ### Highlights Balcony Separate sitting area Air conditioning Free cribs/infant beds Flat-screen TV Private bathroom Satellite channels Wardrobe or closet - 387 sq ft - Sleeps 3 - 1 Double Bed ## You may also like Ad ![Outdoor pool, sun loungers](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/10000/4200/4114/c70ae847_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Serena Beach Resort and Spa Shanzu - On private beach - Pool - Hot tub - Breakfast included 9.2 Wonderful 209 reviews CA $293 CA $354 total includes taxes & fees Nov 1 - Nov 2 [](https://www.expedia.ca/Mombasa-Hotels-Serena-Beach-Resort-And-Spa.h4114.Hotel-Information?chkin=2025-11-1&chkout=2025-11-2&rm1=a2®ionId=6143873&destination=Mombasa (and vicinity)&destType=MARKET&latLong=-4.039284,39.653627&searchId=41e56a23-4ad4-4204-949f-f56c0d7f3ed3&top_cur=CAD) Ad ![Outdoor pool](https://images.trvl-media.com/lodging/1000000/530000/527000/526946/bf5abca1.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Reef Hotel Mombasa - Pool - All-inclusive - Parking included - Free WiFi 6.8 109 reviews CA $174 CA $205 total includes taxes & fees Oct 4 - Oct 5 [](https://www.expedia.ca/Mombasa-Hotels-Reef-Hotel.h526946.Hotel-Information?chkin=2025-10-4&chkout=2025-10-5&rm1=a2®ionId=6143873&destination=Mombasa (and vicinity)&destType=MARKET&latLong=-4.039284,39.653627&searchId=41e56a23-4ad4-4204-949f-f56c0d7f3ed3&top_cur=CAD) Ad ![Outdoor pool, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/2000000/1530000/1528700/1528624/aed65dad.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Neptune Paradise Beach Resort & Spa Galu Beach - 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Pool - Hot tub - Breakfast included - All-inclusive 8.0 Very good 36 reviews CA $339 CA $400 total includes taxes & fees Oct 3 - Oct 4 [](https://www.expedia.ca/Mombasa-Hotels-Neptune-Village-Beach-Resort-Spa-All-Inclusive.h2680945.Hotel-Information?chkin=2025-10-3&chkout=2025-10-4&rm1=a2®ionId=6143873&destination=Mombasa (and vicinity)&destType=MARKET&latLong=-4.039284,39.653627&searchId=41e56a23-4ad4-4204-949f-f56c0d7f3ed3&top_cur=CAD) Ad ![Rooftop terrace](https://images.trvl-media.com/lodging/12000000/11460000/11451300/11451296/46832c84.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Cocoa Boutique Hotel Mombasa - Pool - Spa - Parking included - Free WiFi 6.8 41 reviews [](https://www.expedia.ca/Mombasa-Hotels-Sun-Africa-Beach-Resort.h11451296.Hotel-Information?chkin=2025-10-16&chkout=2025-10-17&rm1=a2®ionId=6143873&destination=Mombasa (and vicinity)&destType=MARKET&latLong=-4.039284,39.653627&searchId=41e56a23-4ad4-4204-949f-f56c0d7f3ed3&top_cur=CAD) Ad ![Garden](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/14000000/13240000/13231900/13231804/c1dbfbe3_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Severin Sea Lodge Mombasa - Pool - Breakfast included - Spa - Waterslide 9.4 Exceptional 224 reviews CA $181 CA $297 total includes taxes & fees Oct 27 - Oct 28 [](https://www.expedia.ca/Mombasa-Hotels-Severin-Sea-Lodge.h13231804.Hotel-Information?chkin=2025-10-27&chkout=2025-10-28&rm1=a2®ionId=6143873&destination=Mombasa (and vicinity)&destType=MARKET&latLong=-4.039284,39.653627&searchId=41e56a23-4ad4-4204-949f-f56c0d7f3ed3&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMombasa-Hotels-Hotel-Sapphire.h29993447.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMombasa-Hotels-Hotel-Sapphire.h29993447.Hotel-Information) ## About the area Mombasa is home to Hotel Sapphire. The area's natural beauty can be seen at Nyali Beach and Bamburi Beach. Mamba Village and Wild Waters are also worth visiting. [Visit our Mombasa travel guide](https://www.expedia.ca/Mombasa.dx6143873) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-4.05672%2C39.66603&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Caia_B9WoTThXyH_lYGjjr3MWLA=) Mwembe Tayari Road, Mombasa ### What's nearby - Mombasa Island - 2 min walk - 0.2 km - Sikh Temple - 2 min walk - 0.2 km - Shree Cutch Satsang Swaminarayan Temple - 3 min walk - 0.3 km - Fort Jesus - 3 min drive - 2.3 km - Nyali Beach - 11 min drive - 8.8 km ### Getting around - Mombasa (MBA-Moi Intl.) - 21 min drive ### Restaurants - ‪Valencia Inn - ‬7 min walk - ‪Blue Room Restaurant and Ice Cream Parlour - ‬12 min walk - ‪Mubins Cafe - ‬6 min walk - ‪Gulshan Hotel - ‬8 min walk - ‪Zero 4 - ‬10 min walk ## About this property ### Hotel Sapphire Property highlights At Hotel Sapphire, you can look forward to a terrace, dry cleaning/laundry services, and a bar. Stay connected with free in-room WiFi, and guests can find other amenities such as a restaurant. You'll also enjoy the following perks during your stay: - An outdoor pool - Free self parking - Buffet breakfast (surcharge), a front-desk safe, and meeting rooms - Luggage storage, a 24-hour front desk, and smoke-free premises - Guest reviews speak well of the overall condition Room features All 56 rooms include comforts such as air conditioning and separate sitting areas, in addition to perks like free WiFi and safes. More conveniences in all rooms include: - Rollaway/extra beds (surcharge) and free cribs/infant beds - Bathrooms with showers and free toiletries - Flat-screen TVs with satellite channels - Balconies, separate sitting areas, and daily housekeeping ## Similar properties ![Outdoor pool](https://images.trvl-media.com/lodging/18000000/17300000/17294200/17294104/0aa92aad.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel English Point Marina & Spa Mombasa - Pool - Spa - Kids pool - Parking included 8.2 Very good 351 reviews CA $172 CA $208 total includes taxes & fees Oct 5 - Oct 6 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-05&endDate=2025-10-06&selected=17294104&PinnedHotelID=17294104&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, sun loungers](https://images.trvl-media.com/lodging/23000000/22470000/22464200/22464159/c3adcab9.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### CityBlue Creekside Hotel & Suites, Mombasa Mombasa - Pool - Kids pool - Parking included - Free WiFi 7.8 Good 168 reviews CA $76 CA $90 total includes taxes & fees Oct 3 - 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Pool - Breakfast included - Parking included - Free WiFi 8.6 Excellent 24 reviews CA $58 CA $69 total includes taxes & fees Oct 8 - Oct 9 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-08&endDate=2025-10-09&selected=92159197&PinnedHotelID=92159197&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site ### Food and drink - Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: USD 10 for adults and USD 10 for children - A bar/lounge - A restaurant ### Things to do - Outdoor pool ### Family friendly - In-room crib - Outdoor pool - Rollaway/extra bed (surcharge) ### Conveniences - 24-hour front desk - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) ### Business services - Meeting rooms ### Outdoors - Terrace ### Accessibility - No elevator ### More - Smoking not allowed ## Room amenities ### Bedroom - Free crib - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Private bathroom - Shower - Towels provided ### Entertainment - Flat-screen TV with satellite channels ### Food and drink - Limited room service ### More - Air conditioning - Desk - Safe - Separate sitting area ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: 9:00 PM Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before 10 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Rollaway/extra beds are available for USD 20.0 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately USD 10 for adults and USD 10 for children - Rollaway bed fee: USD 20.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention This property does not have elevators ### Property is also known as Hotel Sapphire Mombasa Sapphire Mombasa Hotel Sapphire Hotel Hotel Sapphire Mombasa Hotel Sapphire Hotel Mombasa ## Frequently asked questions ### Does Hotel Sapphire have a pool? > Yes, this property has an outdoor pool. ### How much does it cost to stay at Hotel Sapphire? > As of Oct 2, 2025, prices found for a 1-night stay for 2 adults at Hotel Sapphire on Oct 3, 2025 start from CA $107.19, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. [Choose your dates](https://www.expedia.ca/Mombasa-Hotels-Hotel-Sapphire.h29993447.Hotel-Information?rfrr=HOT.HIS.question.link.click) for more accurate prices. ### Is Hotel Sapphire pet-friendly? > No, pets are not allowed at this property. ### How much is parking at Hotel Sapphire? > Self parking is free at this property. ### What time is check-in at Hotel Sapphire? > Check-in start time: 2:00 PM; Check-in end time: 9:00 PM. Late check-in is available during limited hours. ### What time is check-out at Hotel Sapphire? > Check-out is at 10 AM. ### Where is Hotel Sapphire located? > Situated in Mombasa, this hotel is steps from Mombasa Island, Sikh Temple, and Shree Cutch Satsang Swaminarayan Temple. Two Tusks and Jain Temple are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Sapphire Reviews 8.6 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 34 8 - Good 15 6 - Okay 7 4 - Poor 2 2 - Terrible 3 ### 8.8/10 Cleanliness ### 8.8/10 Staff & service ### 7.2/10 Amenities ### 8.2/10 Property conditions & facilities ### 8.0/10 Eco-friendliness ### 10/10 Excellent #### Biniam Aug 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Nice staff n restaurant ##### Biniam Stayed 1 night in Aug 2025 ### 10/10 Excellent #### Miriam Sep 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel is a walkable distance to the spice market and the old town. The staff was incredible, the room was spacious and the pool area was great for breakfast or to just relax. Special thanks to Laureen and Fahad ##### Miriam Stayed 1 night in Sep 2025 ### 2/10 Terrible #### catherine Sep 30, 2025 Disliked: Cleanliness, amenities, property conditions & facilities Too dirty ##### catherine Stayed 1 night in Sep 2025 ### 10/10 Excellent #### K Jun 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Superb hotel A lovely clean hotel but without doubt the best experience was the quality of service by the staff where nothing was too much trouble. If you want quality service with friendly helpful staff then look no further that the Hotel Sapphire. I will definitely use this hotel when I return later in the year. ##### K Stayed 1 night in May 2025 ### 4/10 Poor #### Jameelah Aug 3, 2025 Liked: Staff & service, property conditions & facilities Disliked: Cleanliness, amenities The room was nice. The water stayed hot for two people to take showers. But the noise from the music they play at night was ridiculous! The place is made of tile so the sound just reverberates off all the surfaces. It was so loud and nonstop until almost midnight. I think they have a live band at night. Would not recommend this place ##### Jameelah Stayed 1 night in Aug 2025 ### 6/10 Okay #### DARRAN Jul 27, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel construction was going from 6:30 am to 8pm.The remodeling was very loud banging and the elevator didn't work.We had to walk up/down four flights of stairs.The staff was helpful and courteous. ##### DARRAN Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### John Apr 22, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Kindness of the hotel staff, and the staff went out of their way to make sure that their gas will satisfied very courteous. ##### John Stayed 7 nights in Apr 2025 ### 2/10 Terrible #### Ousmane Aug 30, 2025 Disliked: Cleanliness, staff & service, amenities, property conditions & facilities There was literally no water in the unit ##### Ousmane Stayed 2 nights in Aug 2025 ### 10/10 Excellent #### Javeed Jan 24, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### great hotel Outstanding value with top-notch service. Food was good and the rooms were very clean ##### Javeed Stayed 1 night in Jan 2025 ### 10/10 Excellent #### ramanlal Jun 26, 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything ##### ramanlal Stayed 4 nights in Jun 2025 ### 10/10 Excellent #### mary Apr 23, 2025 Liked: Staff & service, property conditions & facilities Great ##### mary Stayed 2 nights in Apr 2025 ### 8/10 Good #### Heather Feb 12, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Great place to sray in Mombasa. All of the staff were wonderful and very helpful. ##### Heather Stayed 2 nights in Feb 2025 ### 10/10 Excellent #### Earl Apr 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Upgraded me to a suite, free of charge. Great experience, beautiful nice people. I will be back! ##### Earl Stayed 2 nights in Mar 2025 ### 10/10 Excellent #### Frazier Nov 22, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great place to stay for visitors. The staff is warm and the service was above average. Everyone is so helpful and kind. ##### Frazier Stayed 4 nights in Nov 2024 ### 10/10 Excellent #### Josephus Jan 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Will recommend this property ##### Josephus Stayed 1 night in Jan 2024 ### 10/10 Excellent #### YVONNE Nov 5, 2024 Liked: Amenities Good service ##### YVONNE Stayed 2 nights in Oct 2024 ### 10/10 Excellent #### Anneke Jul 2, 2023 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Hotel Sapphire was a great place to stay. The experience was rather luxurious considering the affordable price. ##### Anneke Stayed 1 night in Jun 2023 ### 6/10 Okay #### Salima Apr 19, 2025 Liked: Staff & service Disliked: Amenities, property conditions & facilities Water was too hot for shower. Could not adjust temperature. ##### Salima Stayed 5 nights in Apr 2025 ### 10/10 Excellent #### Hans Evan Paul Jan 9, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Affordability, very friendly and helpful staff, good food and good proximity of the hotel to several important places in Mombasa. Most definitely staying at Sapphire Hotel the next time am in Mombasa. ##### Hans Evan Paul Stayed 2 nights in Dec 2023 ### 8/10 Good #### Danielle May 30, 2025 Liked: Cleanliness I had a good, short stay. The staff were all very nice and welcoming. My room was pretty standard but it was clean and comfortable. My room card and the packet it was in was a little old and dirty but I assume it’s because they reuse them. I had some trouble getting a good WiFi signal, but luckily didn’t need it too much having stayed on a weekday. The safe in my room also didn’t work, but I didn’t mention it because as I didn’t really need it having only stayed one night. I was staying one floor above the restaurant so it did get a little loud at night but I didn’t mind because it was quiet before I went to sleep. The breakfast buffet was very good, offering a lot of options including traditional Kenyans and Swahili food. Overall, a solid stay. ##### Danielle Stayed 1 night in May 2025 ### 10/10 Excellent #### Janilia Jul 4, 2023 Liked: Cleanliness, staff & service, property conditions & facilities The hotel and accommodation was beautiful. The staff were amazing and incredible helpful. Thank you Gilbert for being so kind and for making my visit to Mombasa wonderful. ##### Janilia ### 8/10 Good #### Michael O Jan 8, 2020 Liked: Staff & service, room comfort #### Decent Hotel in central Mombasa A decent hotel in a good location- close to city center. Staff were friendly and helpful. Every amenity in the room was working. ##### Michael O Stayed 1 night in Jan 2020 ### 10/10 Excellent #### Laura- Sep 28, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities We stayed here for 2 nights. We thoroughly enjoyed the room, pool and service from staff. They were very helpful and ordered us a taxi for the trip back to the airport. A staff member also volunteered to assist us with getting change for a tuk tuk. Would stay here again. ##### Laura- Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Damon Sep 23, 2024 Liked: Cleanliness, staff & service, amenities I was very happy to be back at the Sapphire. Room condition and surrounding area may disappoint some western travelers. Staff and service will not. ##### Damon Stayed 1 night in Sep 2024 ### 2/10 Terrible #### Russell Aug 19, 2025 Disliked: Amenities I booked through Expedia and Expedia showed that the hotel had a hot tub. I wanted to stay in a hotel with a hot tub in order to relax for my last two days in Nairobi. However, when I arrived at the hotel, they told me that there was no hot tub. They said they could give me a room with a hot tub if I paid additional money, but that is not the same thing as booking a hotel that has a hot tub available for all guests to use in a common area. I contacted Expedia for a refund, but they refused stating that the hotel could’ve offered me a hot tub in my room for an additional expense. I should not have to pay additional for a hot tub after booking my room because there was already an understanding that the hot tub was included in the price, just like using the pool was already an included amenity. Hotels that offer hot tubs and pools have them in common areas for use by guests, and if an additional fee is necessary, that should be stated. I was very disappointed because I specifically chose this hotel to use the hot tub, and it was not available. In addition, the Internet did not work in the hotel during my stay. I still would like a refund because I did not get the services that I paid for when I booked the room. ##### Russell Stayed 4 nights in Aug 2025