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Bamburi Beach Hotel - All Inclusive – Avis

3 out of 5
Bamburi Beach Hotel - All Inclusive
Mombasa-Malindi Road, Bamburi, Mombasa

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 49 avis sur 122." "
Note de 8 – Bien, d’après 33 avis sur 122." "
Note de 6 – Acceptable, d’après 26 avis sur 122." "
Note de 4 – Médiocre, d’après 8 avis sur 122." "
Note de 2 – Terrible, d’après 6 avis sur 122." "

8,0/10

Propreté

8,6/10

Service et personnel

7,6/10

Commodités

7,0/10

État et installations de l’hébergement

7,8/10

Écoresponsabilité

Avis

8/10 – Bien

Bruno

Points forts : Propreté, service et personnel
Staff is very nice and the global experience as well. The rooms (I tried 3) require some maintenance. After that, experience will be even better.
Séjour de 3 nuits en juin 2023
Kate a répondu le 11 juill. 2023
Dear Bruno,Thank you for taking the time to post your review. We are happy to know you had a great experience at Bamburi Beach Hotel, we appreciate your kind remarks. Please be assured we are looking into room renovations. Thank you once again for choosing to spend your vacation at Bamburi Beach Hotel.We hope to welcome you again in the near future.Kind regards, Catherine Mwangi Yield Manager

6/10 – Acceptable

jean pierre, villeneuve renneville

Points forts : Propreté, service et personnel et confort de la chambre.
Hôtel très bien
Promenade en mer en catamaran local 12 voyages au Kenya je repartirai avec vous
Catherine a répondu le 28 mars 2015
Dear Jean, We trust you enjoyed your holiday with us and the water sports activities were excellent. We are proud of you. Welcome again.

6/10 – Acceptable

jean pierre, villeneuve renneville

Points forts : Propreté, service et personnel et confort de la chambre.
Hôtel très bien
Promenade en mer en catamaran local 12 voyages au Kenya je repartirai avec vous
kate a répondu le 17 déc. 2021
Dear Jean, Thank you for posting your review. Best regards, Catherine Yield Manager

10/10 – Excellent

Terrence

Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
An old rustic hotel that needs new beds and bathroom fixtures...but the staff is world class, the food is very good, and those two things alone make t it worth the stay.
Séjour de 3 nuits en mai 2024

10/10 – Excellent

Robera

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage en groupe
Best place to fun!
Séjour de 3 nuits en mai 2024

8/10 – Bien

Ian

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excellent location overall good facilities very good entertainment. An older property and the rooms reflect this but are very well maintained. No tv shows available YouTube only and most of the time it wouldn't connect.
Séjour de 2 nuits en avril 2024
Kate a répondu le 18 mai 2024
Dear Ian,We thank you for staying with us. We appreciate your feedback and have noted your remarks. This will help us to improve on our services.We hope to welcome you back back.Best regards,Catherine

10/10 – Excellent

Nadya

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en avril 2024
Kate a répondu le 23 avr. 2024
Dear Nadya,Thank you for posting a great and kind rating for Bamburi Beach Hotel.Best regards,Catherine

10/10 – Excellent

Gregory

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Enjoyed the resort very much every thing was excellent,rooms could use a little update but will definitely return again
Séjour de 5 nuits en avril 2024
Kate a répondu le 20 avr. 2024
Dear Gregory,Thank you for your feedback.We are happy to hear that you enjoyed your stay with us and that you will be returning.We would like to inform you that we are renovating our rooms in the coming months and are hopeful that on your return you will find a new look hotel.Best regards,Catherine

10/10 – Excellent

Nina

Voyage en famille avec de jeunes enfants, Voyage en famille, Voyage de couple
Points forts : Propreté, service et personnel et commodités.
The staff were excellent and very attentive, always going the extra mile to make sure we were comfortable. In particular Erik and Daisy. Also, Anifah who was always happy and pleasant, when we checked out at 10am she gave us an extra room to shower in after we used the pool facilities as our flight wasn’t until later in the day she also made sure we were still able to have lunch after checking out. Something i would recommend is to create a bigger outside bar and also add more alcoholic drinks to the all inclusive cocktail menu. Also the food was very nice and varied every day however, i think more effort should be made to properly cover some food items as they were often swarmed with flies, for example the desserts and fruits. The rooms were cleaned to the highest of standards every morning and the cleaners never failed to say good morning. I would also recommend riziki the hotels taxi driver to anyone needing to travel outside the resort area, he was very friendly and informative.
Séjour de 7 nuits en avril 2024
Kate a répondu le 20 avr. 2024
Dear Nina,Thank you for your feedback.We appreciate your remarks and are grateful for your compliment to our food and front office and housekeeping staff and the taxi driver.We have addressed the concerns regarding the All Inclusive drinks. We look forward to your next visit.Best regards,Catherine Yield Manager

6/10 – Acceptable

Tony

Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
Excellent and very friendly staff however facilities in urgent need of an upgrade and some TLC.. Moved rooms twice because AC was not working and 3rd room still had a fault.. But great staff!!
Séjour de 4 nuits en mars 2024
Kate a répondu le 12 avr. 2024
Dear Tony,Thank you for posting your feedback. Glad to know you appreciated our staff. We are proud of them. Please note we are in the final stages of finalizing our renovations plans. I am sure on your next visit you will find new rooms with no hiccups.Look forward to your next visit.Best regards,Catherine Yield Manager

6/10 – Acceptable

shelina

Points forts : Service et personnel
Séjour de 1 nuit en avril 2024
Kate a répondu le 12 avr. 2024
Dear Guest,Thank you for posting your rating for Bamburi Beach Hotel.Best regards,Catherine Yield Manager

10/10 – Excellent

Hans-Petter, 5252 Søreidgrend

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Nice staff,good food many options
Séjour de 5 nuits en avril 2024
Kate a répondu le 12 avr. 2024
Dear Hans,Thank you for posting your feedback. We are delighted to hear that you loved our staff and the food. We hope to welcome you again for another awesome experience.Best regards,Catherine Yield Manager

8/10 – Bien

steven Laban

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very friendly staff ,cant do enough for you .Rooms are cleaned daily ,very good value for money !
Séjour de 14 nuits en février 2024
Kate a répondu le 12 mars 2024
Dear Steven,Thank you for your feedback. We appreciate your positive remarks. We look forward to your next visit.Best regards,Catherine MwangiYield Manager

6/10 – Acceptable

David

Voyage de couple
Points faibles : Commodités, état et installations de l’hébergement
Air conditioner not functional in such hot weather, nights were nbearable.Cold water from the shower came as a tiny trickle throughout. Towels in Swimming area were few and could not meet the demand. Not value for money was my take
Séjour de 4 nuits en février 2024
Kate a répondu le 12 mars 2024
Dear David,Thank you for taking the time to write your review.We are sorry to note some areas have been below your expectations. We would like to assure you that we do everything we can to ensure our guests enjoy their stay and when things go wrong, we also do everything we can to resolve the situation. We have noted all your concerns and we will address them with the various departments involved and improve for future guests.I'm sorry that you encountered some problems with the rooms. Kindly note we aim to deliver the best for the comfort of our guests and are concerned that this is not our usual standard that we aim to deliver for the comfort of our guests. We surely feel saddened for the inconveniences caused mainly to some unexpected technical issues in our room conditions. Thank you once again for choosing Bamburi Beach Hotel for your vacation. Best regards,Catherine MwangiYield Manager

10/10 – Excellent

EMILY

Points forts : Service et personnel
Séjour de 2 nuits en janvier 2024
Kate a répondu le 12 mars 2024
Dear Emily,Thank you for your kind rating.Best regards,Catherine MwangiYield Manager

10/10 – Excellent

Jaime

Séjour de 3 nuits en décembre 2023
Kate a répondu le 18 déc. 2023
Dear Jaime,We thank you for rating us so kindly.Best regards,Catherine

10/10 – Excellent

Suraj

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 3 nuits en juin 2023
Kate a répondu le 26 sept. 2023
Dear Suraj,Thank you for taking the time to rate our hotel. We appreciate the kind rating.Best regards,CatherineYield Manager

10/10 – Excellent

Nial

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en juillet 2023
Kate a répondu le 25 juill. 2023
Dear Nial,Thank you form posting your kind rating of Bamburi Beach Hotel.Best regards,Catherine MwangiYield Manager

10/10 – Excellent

Haydn

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Had a fab stay at Bamburi beach hotel, staff were amazing. Great value for money, only downside was the gym not open.
Kate a répondu le 25 juill. 2023
Dear Haydn,Thank you for posting your feedback. We are glad to know that you enjoyed your stay and loved our hotel and the amazing staff.We hope to welcome you back in the near future.Best regards,Catherine MwangiYield Manager

10/10 – Excellent

David

Points forts : Propreté, service et personnel
It's obviously a slightly older property, so an upgrade would be welcome. But it was incredibly good value for money. The pools, the meals, the staff were all quite good, and I enjoyed my time there.
Séjour de 7 nuits en mai 2023
Kate a répondu le 13 juill. 2023
Dear David,Thank you for posting your feedback. We appreciate your remarks and are glad to know that our meals and staff were great. We would like to assure you that plans are underway to upgrade the property.Once again thank you for choosing Bamburi Beach Hotel for your vacation in Mombasa.Kind regards,Catherine MwangiYield Manager

10/10 – Excellent

Vishal

Points forts : Propreté, service et personnel
Staff and service is very good…location is great!
Séjour de 3 nuits en mai 2023
Kate a répondu le 19 juin 2023
Dear Vishal,Thank you for taking the time to post your feeback. We are glad to know that you enjoyed your stay and that our staff and service are exceptional.We look forward to welcoming you back.Kind regards,Catherine MwangiYield Manager

4/10 – Médiocre

Dietmar

Voyage en famille
Points forts : Service et personnel
Points faibles : Commodités, état et installations de l’hébergement
Only the Staff were very friendly and tried always to help. Too many Mosquitoes at this place, it seems they are not spraying enough in the Garden. TV didn’t work for the entire stay, even they tried to fix it.
Séjour de 3 nuits en mai 2023
Kate a répondu le 9 juin 2023
Dear Dietmar,Thank you for taking the time to post your review. We are grateful you appreciate the efforts of our staff. We are happy to know they made you have a wonderful holiday. Sorry about the TV, our engineering team worked on the TV soon.We hope on your next visit, you will have a superb experience.Thank you once again for choosing Bamburi Beach Hotel for your holiday.We look forward to welcoming you back.Kind regards,Catherine MwangiYield Manager

10/10 – Excellent

Prem prakash

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It was one of the best resorts I have stayed so far. Will stay again in future.
Séjour de 4 nuits en mai 2023
Kate a répondu le 9 juin 2023
Dear Prem,Thank you for taking the time to post your great review of Bamburi Beach Hotel! We are delighted to know that you loved our hotel so much and already planning for another visit. Thank you.We look forward to welcoming you soon!Kind regards,Catherine MwangiYield Manager

8/10 – Bien

Thomas

Séjour de 9 nuits en avril 2023
Kate a répondu le 9 juin 2023
Dear Thomas,Thank you for posting your score. We hope you enjoyed our services.We look forward to welcoming you back.Kind regards,Catherine MwangiYield Manager

8/10 – Bien

Gavril, Buford

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The property is old but well maintained.
Séjour de 2 nuits en mars 2023
Kate a répondu le 27 juin 2023
Dear Gavril,Thank you for your feedback. We appreciate your kind rating.We hope to welcome you back soon.Best regards,Catherine MwangiYield Manager

10/10 – Excellent

Mike

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Variety of food could be better. Sraff was nice and helpful.
Séjour de 4 nuits en mars 2023
Kate a répondu le 27 juin 2023
Dear Mike,Thank you for posting your kind rating for Bamburi Beach Hotel. We are also delighted to know that our staff did exceptionally well in their duties and that all made you enjoy your deserved holiday.Best regards,Catherin MwangiYield Manager

10/10 – Excellent

Kim

Séjour de 2 nuits en février 2023
Kate a répondu le 27 juin 2023
Dear Kim,Thank you for posting your kind rating of Bamburi Beach Hotel.Best regards,Catherine MwangiYield Manager

8/10 – Bien

Cor

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bijzonder vriendelijk personeel - De gedateerde (bad)kamer is aan renovatie toe
Séjour de 5 nuits en février 2023
Kate a répondu le 27 juin 2023
Dear Cor,Thank you for taking the time to post your feedback. We are happy to know you appreciate our staff and have noted your remarks on the areas we need to improve on.Best regards,Catherine MwangiYield Manager

2/10 – Terrible

Tommy

Voyage de couple
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nothing at all to like
Séjour de 15 nuits en janvier 2023
Kate a répondu le 11 févr. 2023
Dear Tommy,We thank you for taking the time to post your review.I am sure you enjoyed our great food and the exceptional staff service. This is very well mentioned in the online post stay reviews.We welcome you for another visit and this time round, you will give a different view of this hotel.Looking forward to welcoming you back!Best regards,Catherine M.Yield Manager

8/10 – Bien

ROUSSETOS

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a very good time hete
Kate a répondu le 11 févr. 2023
Dear Roussetos,We appreciate you for posting a wonderful brief review. It sums up all that we offer. Exceptional hospitality! that a guest will return home full of holiday satisfaction.We look forward to your next visit.Best regards,Catherine MYield Manager

6/10 – Acceptable

Naomi, Springfield

Kate a répondu le 27 juin 2023
Dear Naomi,Thank you for posting your rating and for choosing Bamburi Beach Hotel for your vacation.Best regards,Catherine MwangiYield Manager

6/10 – Acceptable

Stephen, Rockville

Voyage en groupe
Points forts : Propreté, commodités
Points faibles : État et installations de l’hébergement
The fact that their internet was not working was annoying despite having asked them to look at it 18 months ago . Also ,archaic dressing requirements and their bathrooms need upgrade
Kate a répondu le 11 févr. 2023
Dear Stephen,First of all, we appreciate you for being a loyal customer. Thank you for posting your feedback. The internet hitch is restored, and we are sorry you missed that great service.We look forward to your next visit.Best regards,Catherine MYield Manager

2/10 – Terrible

Michael

Voyage en groupe
Points forts : Propreté
Points faibles : Service et personnel
Terrible customer service and dated facilities. Will lie straight to your face including the worthless manager. Hot water either will not work or burns you up. Refrigerator will not work. A/C is not adjustable and doesnt work well.
Kate a répondu le 11 févr. 2023
Dear Michael,Thank you for your feedback.Best regards,Catherine M.Yield Manager

10/10 – Excellent

RUTH

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en décembre 2022
Kate a répondu le 27 juin 2023
Dear Ruth,Thank you for your kind rating.Best regards,Catherine MwangiYield Manager

6/10 – Acceptable

Stephan

Voyage en famille, Voyage de couple
Points forts : Service et personnel
Das Personal war sehr freundlich und entgegenkommend. Die Aussenanlage des Hotels, der Pool, das Restaurant war schön und gut. Die Ausstattung der Zimmer jedoch spärlich und der Zustand der sanitären Einrichtungen war teils defekt.
Kate a répondu le 23 déc. 2022
Dear Stephan,Thank you for your feedback. Happy to know you loved our hotel. and are more happier to know our exceptionally friendly staff made your holiday more fulfilling. We have noted your remarks regarding the room and facilities, we are assuring you of a better experience the next time you visit.Best regards,Catherine MwangiYield Manager

8/10 – Bien

Romuald

Some people at the reception can arrange everything and help with everything, while others you don't even want to. Restaurant service excellent. The property is several dozen years old and probably has never been renovated, many things require improvement, repair or replacement
Séjour de 1 nuit en octobre 2022
Kate a répondu le 27 juin 2023
Dear Romuald,Thank you for taking the time to post your feedback.We have noted your remarks, we will work on improving the areas mentioned,Thank you once again for choosing Bamburi Beach Hotel for your vacation.Best regards,Catherine MwangiYield Manager

10/10 – Excellent

Rose

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I enjoyed my stay.
Séjour de 2 nuits en octobre 2022
Kate a répondu le 27 juin 2023
Dear Rose,We are happy to know that you had a great stay.Looking forward to your next visit.Best regards,Catherine Yield Manager

10/10 – Excellent

Rose

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Die Zimmer 235 hat mir sehr gut gefallen Die Aussicht mit Meerblick war Wahnsinn Ich komme sicher wieder😃
Séjour de 3 nuits en août 2022
Kate a répondu le 5 sept. 2022
Dear Rose,Thank you for posting your feedback regarding your stay with us. We are delighted to know you loved the hotel and more the sea view room that we allocated you.We are also happy to hear that you will be returning soon.We cant wait to welcome you back!Best regards,Catherine

10/10 – Excellent

Fernando A.

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
All the staff are amazing. They can't wait to assist you.Their wine selection has improved.
Séjour de 7 nuits en juillet 2022
Kate a répondu le 23 août 2022
Dear Fernando,Thank you for taking the time to post your feedback. We are very happy to know you loved our hotel and the exceptional service from our staff. We would love to welcome you again for another wonderful experience.Best regards,CatherineYield Manager

10/10 – Excellent

Roy

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Ok
Séjour de 10 nuits en juin 2022
Kate a répondu le 29 juin 2022
Dear Roy, Thank you for rating us so well. We appreciate you! Looking forward to welcoming you back. Warm regards, Catherine Yield Manager

10/10 – Excellent

Larry

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved the view of the ocean and that the property was right close to the beach. We found the staff hardworking & very friendly. The daily buffets had delicious food in great variety. It was hard to decide what to choose and it was well presented. We had the all-inclusive package and found it well worth it. If one didn’t feel like the buffet you could order from a smaller poolside coffee shop. Everyday you could see workers cleaning and fixing. There was nightly entertainment. Daily activities by the pool. We enjoyed the water volleyball. Security was excellent. We will definitely go again and would recommend this hotel.
Séjour de 5 nuits en juin 2022
Kate a répondu le 30 juin 2022
Dear Larry, Thank you for taking the time to review and rate your experience at Bamburi Beach Hotel. We appreciate your positive feedback on your dining experience with us and we look forward to hosting you once again in the near future for a more memorable holiday experience. Best regards, Catherine Yield Manager

6/10 – Acceptable

Wayne

Voyage en famille
Points forts : Service et personnel, confort de la chambre
Points faibles : État et installations de l’hébergement
Great service, terrible facilities
The staff was very nice, but the facilities were not great. We had to be moved from the first room because the air conditioning wouldn't work and the TV was malfunctioning. In the new room we went the last two days without any water.
Séjour de 3 nuits en mai 2022
Kate a répondu le 30 juin 2022
Dear Wayne, Thank you for taking the time to post your review and for appreciating our great service. We appreciate your feedback which is of value for us to make the necessary improvements. We would like to apologize that your experience did not meet your expectations. We do hope that we will have the opportunity to host you again in the near future. Thank you once again for choosing Bamburi Beach Hotel for your vacation. Best regards, Catherine

8/10 – Bien

Carola von

Points forts : Propreté, service et personnel et commodités.
Séjour de 2 nuits en mai 2022
Kate a répondu le 23 juin 2022
Dear Carola, Thank you for taking the time to rate us. Appreciated! Kind regards, Catherine

10/10 – Excellent

douglas

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 4 nuits en mai 2022
Kate a répondu le 23 juin 2022
Dear Douglas, Thank you for taking the time to rate us. We appreciate it. Kind regards, Catherine

10/10 – Excellent

Mary

Voyage en famille avec de jeunes enfants
Points forts : Service et personnel, état et installations de l’hébergement
Personal och allt
Séjour de 3 nuits en mai 2022
Kate a répondu le 7 mai 2022
Dear Mary, Thank you for posting your review. We are glad to know you loved everything we offer and also appreciated our staff. We hope to welcome you again! Best regards, Catherine

10/10 – Excellent

Rose

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I loved my 3 day stay. It was my second time there and i wasn't disappointed. Customer care was great, rooms were clean, food and drinks were also good. Will definitely be back soon.
Séjour de 2 nuits en avril 2022
Kate a répondu le 7 mai 2022
Dear Rose, Thank you taking the time to post excellent review. This is your holiday home!!! Thank you for choosing Bamburi Beach Hotel for your holiday in Mombasa. We wil continue to maintain our high standards. Thank you once again for appreciating our efforts. Can't wait to welcome you back! Best regards, Catherine

8/10 – Bien

Peter

Points forts : Service et personnel, commodités et état et installations de l’hébergement.
Séjour de 3 nuits en avril 2022
Kate a répondu le 27 août 2022
Greetings.Thanking you for posing your feedback.Best regards,Catherine

10/10 – Excellent

ALEXANDER, IRVING

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Awesome place and close to the beach. Staff were friendly and very accomodating.
Séjour de 3 nuits en février 2022
Kate a répondu le 21 févr. 2022
Dear Alexander, Thank you for taking the time to post your excellent review. We are happy to know you loved our hotel and appreciated the staff service. We are hopeful that you will be returning soon for another wonderful experience. Once again thank you for choosing Bamburi Beach Hotel for your vacation in Mombasa. Kind regards, Catherine Yield Manager

6/10 – Acceptable

Nick

Points forts : Service et personnel, confort de la chambre
Points faibles : État et installations de l’hébergement
Excellent service but hotel looked tired need a revamping
Séjour de 13 nuits en décembre 2021
Kate a répondu le 21 févr. 2022
Dear Nick, Thank you for taking the time to post your feedback. We are glad to know you appreciated our service. We agree the hotel is tired and we have already started plans of giving the hotel a new facelift, especially in the rooms. I am sure on your next visit you will love it. We look forward to welcoming you back soon. Kind regards, Catherine Yield Manager

4/10 – Médiocre

Andrei

Voyage en famille
Points forts : Service et personnel
Points faibles : État et installations de l’hébergement
We initially ordered a room with two twin beds expecting to get just that but got one twin bad and a tiny kids bed. The hotel is really outdated, and lots of flies. The toiles are the worst, most of them don't flush well because they need to be replaced. This hotel is definitely not a three star hotel according to the real standards.
Séjour de 2 nuits en décembre 2021
Kate a répondu le 30 déc. 2021
Dear Andrei, Thank you for choosing to stay at Bamburi Beach Hotel. However, it was with great concern to note that you were not 100% satisfied with your experience here. We hope you could give us another opportunity in the near future to welcome you back and prove that we can serve you better. With kind regards, Catherine Yield Manager