Hi Daniel Thanks for choosing to stay with us. Our mattress are soft. We want out guest to feel at home. have a great day.

Thanks so much for the 5/5, John!! We hope to see you again soon!

Thanks for the review, Dwight! Yes, some of the balconies are "Juliette" balconies. We do have large balconies that are functional on the front of the property. Hopefully next time you can enjoy one of those rooms!

Thanks for stopping by to leave us a review, Connor! Hopefully we can create a better stay for you next time you are in Mobile!

Thank you for dropping by and leaving us a rating. I do hate that we didn't come closer to meeting your expectations! Maybe on your next stay we can provide you a better experience!

Thanks for the review, Joy! The courtyard is wonderful for both wine and coffee! I am sorry that there were maintenance issues in the bathroom! You are correct, microwaves and refrigerators are only available upon request. The storms that rolled through did some damage and did take down the network. We do hope that you'll be back to visit us again soon!

Thanks for the 5/5, Andrew! Our staff is definitely one of our greatest assets!

Thank you so much for your kind words! We are proud of the historic and uniqueness of our property and are glad that you enjoyed it! Our location is definitely great for concerts and everything else that downtown Mobile has to offer! We'd love to see you again soon!

Thanks so much for the great rating, Nicole! We would love to have you back soon!!

I'm sorry that you didn't have a better experience, Bryn! The location is definitely perfect for the Civic Center and for almost everything that happens downtown! We will be sure to bring this issue up to the night staff as well and apologize again.

It is nice to mix it up sometimes! Many of our guests have made the switch and now stay exclusively at independent properties! There are some fabulous choices throughout the southeast!

Thanks so much for the great rating, Matthew! We are certainly in a great location for concert-goers and everything else that downtown Mobile has to offer!! We'd love to have you back for the next show you are catching!

Hey Julia! We'd love to have you with us again! Thanks for the great review!

We do love the charm and uniqueness of the property! It truly is one of a kind! We would love to have you stay with us again soon!

Thanks for the great review! We love being a unique property and a break from the branded hotel chains!

Thanks so much for the gracious words, Kelly! We are working on some updates and hope you will be back soon to see us!

Thanks for the great review, Janetta! We hope to see you again soon!

I'm sorry that you didn't have a better experience, Mary Ann. We pride ourselves in cleanliness and are working on plans for some maintenance improvements. Hopefully you will give us another try on your next trip to Mobile!

Thanks for the 5/5, Elizabeth! Hopefully we will see you again soon!

Thank you for such a great rating, Daria! We would love to have you visit us again soon!

Hi Keith! I do apologize that we were not able to accommodate your room request. Depending on the other reservations of the other incoming, we just may not have been able to make it work this time. I also apologize for any maintenance and housekeeping issues you experienced! We definitely strive for perfection but occasionally things do fall through the cracks! We would love for you to give us another try on your next trip to Mobile. Hopefully we ca redeem ourselves!

Thanks for taking the time to leave us a great review, Timothy! We appreciate guests who appreciate the unique and historical aspects of the property! I’m glad you enjoyed your stay and we do hope to see you again soon!

I am sorry that you had a subpar experience, David. Historic properties are certainly not for everyone, and I hate that you have written them off completely! Many of our guests enjoy the quaintness and history behind the property, the proximity to downtown and friendly staff, but I understand if you prefer a more cookie cutter box hotel! We wish you safe travels wherever you choose to stay!

Thanks for taking the time for an honest review of the property! It sounds like we got some things right, but missed he mark on some other things. We are always actively working to do better and reviews like yours certainly help to hold us accountable! I do hope that you will give us another chance during your next trip to Mobile!

Hi James! Thanks so much for the great review! We love our wedding groups and I am so happy that you enjoyed your stay! Hopefully you'll be back for another visit soon!

Thanks so much for the kind words, Jacquie! I'm glad you enjoyed the stay!

Thanks, Jennifer, for the 4/5! I do apologize that the team member who greeted you at check-in missed the mark. If you have read other reviews, you know that is not usually the case! I am glad to hear that the rest of the stay made up for it!

Hi Juan! I'm sorry that we didn't do a better job meeting your expectations! Hopefully you will give us another try and we can make it up to you!

Thanks so much for the great rating, Stephen! I apologize about the miscommunication about breakfast and I will definitely take a look at out profiles on Google and Expedia and make sure they are correct going forward.

Thanks so much, Connie, for the 5/5!

Ms Arnetta is a great hostess!! I'm glad you enjoyed everything! We love being so close that our guests can walk to some great spots in downtown Mobile!

Thanks for the 5/5! We hope you come see us again!

Hi James, I'm not sure why I am just seeing this post! Mardi Gras was about 6 weeks ago now. Being busy for the Carnival season is no excuse for you to have experienced that propery in subpar condition. I do apologize that you did not have an enjoyable time. I know without a doubt that we could redeem ourselves if you give us another chance on your next visit!

Thanks so much for the kind words, William! We'd love to see you again real soon!

Thanks for the 5/5 Yulin! I'm glad you enjoyed the garden!

Hi Ross! Thanks for the 5/5!

Thanks so much for the great rating! We'd love to have you stay with us again soon!

Thanks for the great rating, Amber! See you on your next visit to Mobile!

Thanks so much, Elisabeth! We definitely try to stay on top of the wear and tear, but it can be challenging in a property of this size and age! I appreciate you loving it anyway!

Hi Marshall! Thanks so much for your honest feedback! We are looking at making some repairs and upgrades and hope that by the next time you visit you feel better about the stay! I'm not sure how the towels were overlooked! I will definitely bring that issue up to the housekeeping team.

Thanks for the great rating! Our location does make it easy to park your car and not have to get in it until time to go home! There are a ton of great restaurants and shops to walk to and you are correct about the ease of getting to the cruise terminal! I’m glad you had a good stay!

Thanks for the great review! I'm so glad you found us and enjoyed your stay! We look forward to having you back soon!