Extérieur

Best Western Plus Bloomington Hotel – Avis

2.5 out of 5
Best Western Plus Bloomington Hotel
1901 Killebrew Dr, Bloomington, MN

Avis

7,2

Bien

Note de 10 – Excellent, d’après 410 avis sur 1270." "
Note de 8 – Bien, d’après 333 avis sur 1270." "
Note de 6 – Acceptable, d’après 219 avis sur 1270." "
Note de 4 – Médiocre, d’après 160 avis sur 1270." "
Note de 2 – Terrible, d’après 148 avis sur 1270." "

7,4/10

Propreté

7,4/10

Service et personnel

7,4/10

Commodités

7,2/10

État et installations de l’hébergement

7,4/10

Écoresponsabilité

Avis

10/10 – Excellent

pierre

Voyage de couple, Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Ok
Séjour de 1 nuit en avril 2024
General Manager a répondu le 14 avr. 2024
Dear Pierre, Thank you for choosing to stay with us and for taking the time to post a review. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we hope you will make Best Western Plus Bloomington Hotel your home away from home whenever your travels bring you to our city. We look forward to your next visit.Best Regards,G PikeGeneral Manager

8/10 – Bien

Andre

Voyage d’affaires
Frais de 250$ us équivalent 350$ charger carte credit tres deplorable
Séjour de 1 nuit en octobre 2023
Manager a répondu le 11 oct. 2023
I apologize for the inconveniences that you experienced during your stay. This is a security desposit, which is supposed to be charged at arrival. We hope to see you again enjoying your time here.

6/10 – Acceptable

Doug

Voyage en famille
Bedding had rips and holes in sheets and bedspread
Séjour de 3 nuits en octobre 2023
Manager a répondu le 10 oct. 2023
Thank you for your comments. However, I apologize for the inconveniences that you experienced during your stay. We will try to work on them and improve our facilities for your maximum comfort.

4/10 – Médiocre

alain

Voyage de couple
Points forts : Commodités, état et installations de l’hébergement
Points faibles : Propreté, service et personnel
Nous devions placer nos serviettes de bain utilisées dans le couloir de l hotel, ainsi que nos déchets en une semaine nous n avons eu qu un seul passage de ménage lit pas fait de la semaine oblige aussi de réclamer le papier toilette. l appareil a cafe de la chambre a fonctionne une seule fois
Séjour de 7 nuits en janvier 2023
Manager a répondu le 31 janv. 2023
We are saddened that your experience was not how you expected it to be. It was an uncommon instance and I apologize on the behalf of my staff for the inconvenience you faced. We hope that you will give us another chance to earn your business.

4/10 – Médiocre

Jérôme

Voyage en famille
Points faibles : Propreté, service et personnel
Petit déjeuner décevant, manque de choix, dommages ! Obligé de manger des pancakes a l'extérieur !
Séjour de 7 nuits en décembre 2021
mark olson gm a répondu le 5 janv. 2022
Sorry you did not enjoy our breakfast.

10/10 – Excellent

Jason

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Awesome pool area, good breakfast and affordable
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Gabriela

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great location. Clean facility.
Séjour de 2 nuits en mai 2024

10/10 – Excellent

Lizbeth

Voyage en famille
Points forts : Propreté, commodités et état et installations de l’hébergement.
El front desk que me atendió era muy atento.
Séjour de 1 nuit en mai 2024

8/10 – Bien

Zelma

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was great. The pool area and hot tub was very nice. The restaurant had delicious food. I would recommend this hotel to others.
Séjour de 5 nuits en mai 2024

6/10 – Acceptable

Lindsay

Voyage en famille
Points faibles : Commodités, état et installations de l’hébergement
.
Séjour de 4 nuits en mai 2024

8/10 – Bien

Ariane

Points forts : Service et personnel
Séjour de 2 nuits en mai 2024

8/10 – Bien

James

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The front desk staff was real helpful. We checked in and entered the room with the keycard. It only worked once so one had to stay in the room while the other person left. I contacted the front desk and they were to contact maintenance to fix the problem. The card reader wasn't working. The next day I also reminded the front desk to fix and we would be gone all day. Got back late afternoon and still not fixed Told front desk again and finally they sent someone to fix it.
Séjour de 2 nuits en mai 2024

8/10 – Bien

James, Port Orchard

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
It wS a very nice place to stay
Séjour de 5 nuits en mai 2024
General Manager a répondu le 25 mai 2024
Dear James,Thank you for your feedback! We're pleased to hear you enjoyed your stay at Best Western Plus Bloomington Hotel and look forward to welcoming you back soon.

10/10 – Excellent

David

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Cecelia

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Wonderful and a happy place 😊 ☺️
Séjour de 2 nuits en mai 2024
General Manager a répondu le 23 mai 2024
Dear Cecelia,Thank you for your kind words! It was a pleasure having you stay with us, and we look forward to welcoming you back to Best Western Plus Bloomington Hotel for another wonderful stay.

10/10 – Excellent

Brett

Voyage en famille
Points forts : Commodités, état et installations de l’hébergement
It was affordable
Séjour de 2 nuits en mai 2024
General Manager a répondu le 23 mai 2024
Dear Brett,Thank you for joining us at Best Western Plus Bloomington Hotel. It's great that you appreciated our budget-friendly rates. We value you as our guest and hope you return!

10/10 – Excellent

Marselle

Points forts : État et installations de l’hébergement
Excellent service
Séjour de 2 nuits en mai 2024
General Manager a répondu le 23 mai 2024
Dear Marselle,It's wonderful to hear that your experience with our team was so positive! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back to Best Western Plus Bloomington Hotel for another great stay in the future.

10/10 – Excellent

Hector

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Big rooms and very clean. I love this hotel
Séjour de 2 nuits en mai 2024
General Manager a répondu le 21 mai 2024
Dear Hector,We're so happy to know that you enjoyed everything about your time with us, including our clean, spacious accommodations. Thank you so much for the perfect rating, and we hope to see you again soon.

6/10 – Acceptable

James

Average
Séjour de 1 nuit en mai 2024
General Manager a répondu le 23 mai 2024
Dear James,Thank you so much for the feedback. In order to better address specific issues, we encourage you to reach out to us with additional information about how we could have improved your visit. We hope to hear from you soon.

4/10 – Médiocre

Benjamin

Voyage en famille avec de jeunes enfants, Voyage en famille
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Poor service. Pool area closed for 1/2 day due to someone defecating in it, hotel refused to allow for a late checkout once they finally cleaned the pool the next day.
Séjour de 2 nuits en mai 2024
General Manager a répondu le 20 mai 2024
Dear Benjamin,Thank you for your feedback. Please accept our sincere apologies for the inconvenience you encountered while staying with us. When there is an unforeseen accident in the pool, we must take the appropriate steps to clean and shock the water to ensure all other guests' safety. Please know that a late checkout is sometimes not feasible to do, especially when we have other guests who reserved that room in advance. Nevertheless, we apologize once again for the incident that occurred while you were on our property. Thank you for choosing to stay with us and we hope that one day you will consider staying with us again.

4/10 – Médiocre

Sara, Duluth

Voyage en famille
Points faibles : Propreté, état et installations de l’hébergement
Wall in our room had Snot/booger that had been wiped on wall and not cleaned off. Super frustrated that the pool was closed and we couldn’t use due to feces in the pool.
Séjour de 2 nuits en mai 2024
General Manager a répondu le 20 mai 2024
Dear Sara,We are disappointed to hear about the inconvenience you encountered during your stay with us. Your concerns regarding the unsanitary room and closing of the pool are important to us, so our internal team look into these matters to ensure improvements are made swiftly. We apologize and hope for the opportunity to welcome you back for a stay that exceeds your expectations in the future.

8/10 – Bien

Stacey-Jo

Nice for a best western. Easy to get to and right across from MOA
Séjour de 1 nuit en mai 2024
General Manager a répondu le 20 mai 2024
Dear Stacey-Jo,Thank you for staying with us and for recognizing our convenience and proximity to the Mall of America. Providing a pleasant experience for our guests is one of our top priorities, and we're delighted that you enjoyed your time at Best Western Plus Bloomington Hotel. We can't wait to welcome you back again!

10/10 – Excellent

Sylena

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Rick, Thunder Bay

Voyage de couple
Points forts : Propreté, commodités et état et installations de l’hébergement.
nice and quiet.. Very clean and right next to Mall of Americ a
Séjour de 4 nuits en mai 2024
General Manager a répondu le 21 mai 2024
Dear Rick,Thank you so much for choosing to stay with us at Best Western Plus Bloomington Hotel. Our goal is to provide every guest with pristine accommodations, so we're thrilled our commitment to this shone through during your visit. It's also great to read you were able to take advantage of our convenient location. The pleasure was truly ours, and we hope you'll choose to visit us again soon.

10/10 – Excellent

Rafael

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Near the enclosed footbridge that leads into the Mall of America, so it's very convenient to get into the large enclosed (think of inclement weather in the northern states) space with an amusement park and lots of stores and food options. The on-call shuttle to/from the airport saves you about 25 to 30 dollars on an Uber ride. The staff were very nice and helpful. The room was very large and the finishes and paint job were much nicer than those at normal motels. Pretty nice mattress, too.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 21 mai 2024
Dear Rafael,Thank you for visiting Best Western Plus Bloomington Hotel and for your fantastic review! We're happy your stay exceeded your expectations and that our hotel's ideal location near the Mall of America was convenient, keeping you out of the elements. In addition, thanks for highlighting our spacious accommodations, on-call shuttle, and helpful service. It was nice having you as our guest, and should you come back to Minneapolis, we hope you will consider staying with us again.

8/10 – Bien

Lanny

Points forts : Propreté, service et personnel et commodités.
Property was clean and quiet. Room could use a little updating as black put curtains had holes in them from the sun. The fragrance in the hallways and front desk was quite strong. But otherwise it was a nice hotel
Séjour de 2 nuits en mai 2024
General Manager a répondu le 20 mai 2024
Dear Lanny,It was our pleasure to provide you with clean, quiet accommodations. We're glad your overall stay was pleasant, and we appreciate your suggestions about the curtains and scent. We will be sure to take your constructive comments into consideration as we continuously strive to make improvements for the benefit of our guests. The next time you're in the area, please come back to see us for a truly exceptional experience.

6/10 – Acceptable

Tsvetanka

Voyage en famille
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
It is closed to the Mall of America, 6 min walk.
Séjour de 2 nuits en mai 2024
General Manager a répondu le 16 mai 2024
Thank you for providing your review! It is wonderful to hear you enjoyed our convenient location near the local attractions. If you have any suggestions as to how we can make your next stay an exceptional one, please feel free to reach out and let us know. It was a pleasure having you here, and we hope to welcome you back again soon.

10/10 – Excellent

Kim

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff was kind and very efficient, above and beyond with service
Séjour de 1 nuit en mai 2024
General Manager a répondu le 16 mai 2024
Dear Kim,We're so happy to know that you had a great time with us overall and that our friendly team members impressed you during your visit. Your five-star rating means the world to us, and we hope to see you again soon.

10/10 – Excellent

Karen

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very pleased with stay
Séjour de 1 nuit en mai 2024
General Manager a répondu le 15 mai 2024
Dear Karen,It brightens our day to know that you enjoyed your stay. Should your travels bring you back to the area, we hope you choose us for your stay again.

8/10 – Bien

Goowon

Voyage en famille avec de jeunes enfants, Voyage en famille
Points forts : Propreté, état et installations de l’hébergement
Points faibles : Service et personnel
What I liked about the stay at best western Plus in Bloomington MN is the indoor pool was awesome. I would definitely book again.
Séjour de 2 nuits en mai 2024
General Manager a répondu le 13 mai 2024
Thank you for choosing Best Western Plus Bloomington Hotel and for sharing your kind review. We are delighted you had the opportunity to enjoy the indoor pool. We look forward to welcoming you back for many more memorable visits.

8/10 – Bien

Armand

Voyage en famille avec de jeunes enfants, Voyage en famille
N/a
Séjour de 3 nuits en mai 2024
General Manager a répondu le 13 mai 2024
Dear Armand,Thank you for being our guest. We trust you had a comfortable stay at Best Western Plus Bloomington Hotel! Our team hopes to see you again.

2/10 – Terrible

Edmonia

Points faibles : Service et personnel
Séjour de 1 nuit en mai 2024
Nicole a répondu le 24 mai 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 – Excellent

Denisse

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en mai 2024

10/10 – Excellent

Rosa

Points forts : Propreté, service et personnel
Good stay
Séjour de 1 nuit en mai 2024
General Manager a répondu le 13 mai 2024
Dear Rosa,Thank you for your review and for giving us a perfect rating! It was truly a pleasure having you as our guest, and we hope you return soon.

10/10 – Excellent

Andrew

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Walking distance to the mall
Séjour de 1 nuit en mai 2024
General Manager a répondu le 10 mai 2024
Dear Andrew,Thank you for choosing Best Western Plus Bloomington Hotel. It's wonderful to hear you appreciated our convenient location near the mall. We greatly enjoyed having you stay with us and look forward to welcoming you back soon!

10/10 – Excellent

Kenneth

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great
Séjour de 2 nuits en mai 2024
General Manager a répondu le 10 mai 2024
Dear Kenneth,We're delighted you enjoyed your stay at Best Western Plus Bloomington Hotel! Please come see us again soon.

2/10 – Terrible

Danielle

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
Neighbors in room across were yelling all night.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 10 mai 2024
Dear Danielle,Thank you for staying with us and for your review. We are disappointed your visit was not as expected, and we apologize for any inconvenience you experienced regarding noise. Please know we are always here to assist if you have concerns during your visit. We appreciate your feedback and hope you will consider staying with us again in the future.

10/10 – Excellent

Marcela

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Conveniently located across the street from the Mall of America. The pool area was a plus for the little ones.
Séjour de 2 nuits en mars 2024
General Manager a répondu le 10 mai 2024
Dear Marcela,Our day is brightened by your outstanding rating of Best Western Plus Bloomington Hotel! It's great that our family-friendly pool area and proximity to the Mall of America made your stay pleasant. Thank you for your thoughtful praise, and we hope to see you again.

10/10 – Excellent

Kit bun bunny

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff really helpful
Séjour de 1 nuit en mai 2024
General Manager a répondu le 10 mai 2024
Dear Kit,We greatly value your recognition of our team's hospitality. It was a pleasure hosting you, and we look forward to welcoming you back to Best Western Plus Bloomington Hotel for another wonderful experience.

10/10 – Excellent

GAO NOU, EAU CLAIRE

Voyage en famille avec de jeunes enfants
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Executive room was big and roomy. Nice and Quiet. Room was clean, balcony door was left open so the room had a strong smell of chlorine when we got in.
Séjour de 1 nuit en mai 2024
General Manager a répondu le 10 mai 2024
Dear Gao,Thank you for being our guest recently. We're delighted our spacious accommodations suited your needs well, and we appreciate you mentioning our high standards of cleanliness and peaceful atmosphere. Your feedback will be shared with housekeeping to ensure any odor issues are dealt with swiftly. It was a pleasure having you here at Best Western Plus Bloomington Hotel, and we hope you return soon!

10/10 – Excellent

Flora Jean

Séjour de 2 nuits en avril 2024

8/10 – Bien

cheryl

Voyage en famille
Points forts : État et installations de l’hébergement
Clean and close to shopping
Séjour de 2 nuits en avril 2024
General Manager a répondu le 3 mai 2024
Dear Cheryl,Cleanliness, comfort, and convenience can always be found at Best Western Plus Bloomington Hotel! We are so happy our accommodations served you well, and we hope to welcome you back in the future for an even better experience. Take care!

10/10 – Excellent

Dianne

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We had a great stay at this Best Western Plus! Our room was clean, a comfortable bed, great amenities, an awesome restaurant attached to the hotel, friendly staff & a free shuttle to the airport. The only negative comment I have is the shuttle from the airport back to the hotel after our trip didn't show up after an hour wait, even though my daughter was able to reach the shuttle driver & she said she was on her way, so we had to call a taxi at midnight. We were NOT happy with that aspect of our stay!
Séjour de 1 nuit en février 2024
General Manager a répondu le 3 mai 2024
Dear Dianne,Thank you for your review. It was such a pleasure having you stay with us, and we are delighted you had an enjoyable experience. Receiving recognition for our impeccable accommodations, hospitable team, and fantastic amenities is always appreciated. That said, we apologize for your disappointing shuttle experience, and we'll be sure to share your concerns with our team for further consideration. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

2/10 – Terrible

Lowy

Séjour de 1 nuit en avril 2024

2/10 – Terrible

Tonisha

Voyage d’affaires
Points faibles : Service et personnel
Got locked out my room every day I stayed there , lines was super long , receptionist very rude expect one , cancelled my room in the middle of the night when I stated I would pay at the properties , took partial payment and still haven’t refunded it yet !!
General Manager a répondu le 3 mai 2024
Dear Tonisha,Thank you for your review. We sincerely regret to learn of your disappointment with your recent experience. Your feedback will be shared internally to ensure our high standards of hospitality are being met. Please know that when booking through a third-party company, billing inquiries should be dealt with through them. We encourage you to reach out to the site you booked with and hope this issue is resolved quickly. It was a pleasure having you here, and we hope you return soon.

10/10 – Excellent

chad

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
i arrived at 12 midnight.. i called the hotel from the airport for a shuttle pickup and the driver was there within 15 minutes
Séjour de 1 nuit en avril 2024
General Manager a répondu le 1 mai 2024
Dear Chad, Thank you for choosing us and taking the time to post a review. We are delighted you had such an outstanding experience throughout our hotel and that you appreciated the convenience of our shuttle service. Reviews such as yours mean a lot! Thank you again; we look forward to welcoming you back to Best Western Plus Bloomington Hotel.Best Regards,G PikeGeneral Manager

8/10 – Bien

Michael

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Close to MALL OF AMERICA
Séjour de 2 nuits en avril 2024
General Manager a répondu le 30 avr. 2024
Dear Michael, Thank you for being our guest at Best Western Plus Bloomington Hotel. We love knowing how pleased you were with our location and appreciated the easy access to the Mall of America. We value your business and hope to see you again soon. Best Regards,G PikeGeneral Manager

8/10 – Bien

KWANGYOUNG

Séjour de 2 nuits en avril 2024

4/10 – Médiocre

leah

Points forts : Propreté
We booked this hotel for a pool day for our kids bday and the pool was overloaded and not managed and than broke the next day - our kids were so disappoint after we got suite on them and headed out for swimming and were quickly sent back to have to leave and not go swimming at all. What a disappoint and staff was not equipped to deal with the 50 angry parents all in the same situation as us. Breakfast was cold, line was ridiculous and they allow too many families to book for something they are not equipped to deal with apparently.
Séjour de 1 nuit en avril 2024
General Manager a répondu le 27 avr. 2024
Dear Leah, Thank you for taking the time to post your review. We apologize for not meeting some of your expectations and the frustrations you experienced during our peak season, and we want to thank you for your patience. We are always looking for opportunities to improve our guest experience, so we are grateful for all of your feedback. We are also sorry for the concerns you had with the breakfast. We will share your comments with our team to ensure this is not repeated. We hope you and your kids will reconsider us again so we can provide you with the seamless visit you deserve.Best Regards,G Pike,General Manager

10/10 – Excellent

Chasity

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great hotel
Séjour de 4 nuits en avril 2024
General Manager a répondu le 26 avr. 2024
Dear Chasity, Thank you for being our guest at Best Western Plus Bloomington Hotel. We are pleased that we could provide you with an enriching stay. We appreciate your generous feedback, and we hope you will choose us every time your travels bring you to our area.Best Regards,G PikeGeneral Manager