4/10 – Médiocre
C S., Ottawa
3 sept. 2024
Points faibles : Propreté
Misleading Property Description
We decided to take a last minute trip to Indian Dunes state/national park area with another couple. There were 4 adults and 4 kids, so we decided a 3 bedroom property would work for us. 1 bedroom for each couple and a bedroom for kids. However when we arrived, we quickly realized that this was actually a 2 bedroom cabin instead of a 3 bedroom cabin. The "3rd" bedroom has a small partial divider in the upstairs bedroom to divide the double bed from the other double bed and futon. This was VERY disappointing as now we had to put 2 of the children in the downstairs "game room." This game room had a door that would directly access the driveway. This is not ideal when you have young kids like ours.
Now on top of this when we arrived at the cabin, the temperature was 83 degrees! They had a wifi thermostat, so at the very least they could have attempted to cool down the house before we arrived, but they made no such attempt. Several hours later, the temperature was not budging, so we contacted the rental management company. They stated they would get someone out there "as soon as they could." We ended up sleeping with the windows open in some of the rooms, because it was a cooler night, but extremely muggy. We made several attempts to contact the company and they never had it fixed the entire weekend. We were fortunate to have milder weather, but that is besides the point. They advertised AC, they should have reasonable AC. Among other issues there was mold in the coffee maker....
C S.
Séjour de 3 nuits en août 2024