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Kaskades Hotel South Beach – Avis

2.5 out of 5
Kaskades Hotel South Beach
300 17th St, Miami Beach, FL

Avis

8,0

Très bien

Note de 10 – Excellent, d’après 219 avis sur 407." "
Note de 8 – Bien, d’après 80 avis sur 407." "
Note de 6 – Acceptable, d’après 36 avis sur 407." "
Note de 4 – Médiocre, d’après 28 avis sur 407." "
Note de 2 – Terrible, d’après 44 avis sur 407." "

8,6/10

Propreté

8,4/10

Service et personnel

7,6/10

Commodités

8,2/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

4/10 – Médiocre

Jean-Paul, Conthey

Points faibles : État et installations de l’hébergement
J’ai apprécié l’emplacement de l’hôtel mais par contre l’hôtel en lui-même n’est pas à recommander car il est beaucoup trop cher pour ce qu’il propose. Un matin, au bord de la piscine dormait un sans-abri. Au niveau sécurité c’est un peu inquiétant.
Séjour de 7 nuits en janvier 2023
Sabrina V. - Reservations Manager a répondu le 4 févr. 2023
Hi Jean-Paul. Thank you for your feedback. We wish you would have mentioned all of this during your stay in order to properly address issues as we were not made aware of any of this only until after your stay. We hope to have the opportunity to make things right in the near future.

8/10 – Bien

Guillaume

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
2jours à Miami
Hotel bien situé, pratique, chambre très sympa, tres belle salle de bain, wc très original à la Japonaise, très bon lit. Great location, very easy, very nice bedroom, very nice bathroom, Japanese toilet very fun, excellent bed.
Séjour de 2 nuits en novembre 2022
Mark J - Hotel Manager a répondu le 13 nov. 2022
Thank you for staying with us Guillaume. We appreciate having you at the property. Its great to hear your room accommodations met your expectations. Hope to have you again in for many more future stays with us.

10/10 – Excellent

Oussama

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 5 nuits en mai 2024
James D'Agostino a répondu le 14 mai 2024
Thank you for your review. We are happy you enjoyed your stay with us and look forward to welcoming you back.

8/10 – Bien

Sam

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Love everything was so close to the hotel liquor stores Walgreens and cvs. Food near by and bars and clubs. We didn’t have a phone in the room that’s the only thing.
Séjour de 3 nuits en avril 2024
James D'Agostino a répondu le 22 avr. 2024
Thank you for your review after your recent stay. We are happy to hear that you enjoyed your time here and look forward to the opportunity to serve you again.

8/10 – Bien

Anna, Brooklyn

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I will come back here again we liked everything
Séjour de 4 nuits en mars 2024
James D'Agostino a répondu le 29 mars 2024
Thank you for your feedback. We hope you do return soon.

6/10 – Acceptable

Taite

Voyage de couple
Points forts : Service et personnel, commodités
Points faibles : Propreté, état et installations de l’hébergement
Staff was amazing and very accommodating, was in the perfect location. Hotel was in walking distance of the beach and local restaurants and shopping centers. Rooms did feel a bit humid inside which resulted in a mold smell. Other than that room service was great! We requested a new room because our first had a strong mold smell with no ventilation from outside and we were moved shortly after to a nicer sweet.
Séjour de 4 nuits en mars 2024
James D'Agostino a répondu le 28 mars 2024
Greetings,Thank you for your feedback after your recent stay with us. We apologize for the inconvenience regarding the AC in your first room and happy we were able to get you moved into a room that made your stay more enjoyable. We hope you return soon.

10/10 – Excellent

kristie

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
We loved our stay. The location was perfect! It was one. Lock from the beach and tons of restaurants on walking distance. The front desk staff was very friendly.
Séjour de 1 nuit en mars 2024
James D'Agostino a répondu le 26 mars 2024
Thank you for the terrific review. We are very pleased to hear you enjoyed your stay with us. We hope we have the opportunity to serve you again.

10/10 – Excellent

Sofija

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Surprisingly the room was very nice, clean and spacious. Only downside was that the ac unit in the room wasn’t working properly and it was very stuffy. Engineering came to the room and “fixed” it but still no change in the climate of the room. The temp was set to 70 and felt more like heat than cooling. Another downside was that’s the steam option in the shower didn’t work; was informed by the front desk that all steamer don’t work. Otherwise, my experience at the kaskade/ gale hotel was good. Walking distance to shops, restaurants, and the beach.
Séjour de 4 nuits en février 2024
James D'Agostino a répondu le 29 févr. 2024
Thank you for your review. We are sorry that you experienced issues with the air conditioning but very happy to hear that this did not deter from your overall experience at Kaskades. We look forward to the opportunity to welcome you back in the future.

10/10 – Excellent

Santina

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Me encantó
Séjour de 1 nuit en février 2024
James D'Agostino a répondu le 28 févr. 2024
Thank you for your 5 star review. We hope you return to Kaskades South Beach soon!

10/10 – Excellent

Monica

Séjour de 4 nuits en février 2024
James D'Agostino a répondu le 21 mars 2024
Thank you for your review. We thank you for choosing Kaskades and hope to see you again.

4/10 – Médiocre

Aaron

Séjour de 2 nuits en février 2024
James D'Agostino a répondu le 21 mars 2024
Thank you for your review. We are sorry to hear that your stay felt short of expectations. We hope we have another opportunity to serve you in the future and provide a more memorable experience.

2/10 – Terrible

Carlos

Voyage de couple
Points forts : Propreté, service et personnel
Points faibles : État et installations de l’hébergement
First the shower clogs then the AC wont start in thr middme of thr night!
Séjour de 1 nuit en février 2024
James D'Agostino a répondu le 19 févr. 2024
We apologize for the inconvenience you had during your stay with us. We hope we have the opportunity to welcome you back in the future and provide you with a more memorable experience.

10/10 – Excellent

Kevin

Voyage d’affaires
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
The staff was extremely accommodating and the hotel room was great. There are plenty of amenities between them and their sister hotel across the street. I would definitely stay here again if given the opportunity.
Séjour de 4 nuits en février 2024
James D'Agostino a répondu le 15 févr. 2024
Thank you for your feedback. We look forward to hosting you again at Kaskades South Beach.

10/10 – Excellent

Alex

Séjour de 4 nuits en février 2024
James D'Agostino a répondu le 21 mars 2024
Thank you for your review. We are happy you enjoyed your time with us and look forward to welcoming you again soon!

10/10 – Excellent

Robert

Séjour de 2 nuits en février 2024
James D'Agostino a répondu le 21 mars 2024
Thank you for your review. We look forward to welcoming you back in the future.

4/10 – Médiocre

Tanya

Voyage en groupe
Points faibles : Propreté, état et installations de l’hébergement
Séjour de 2 nuits en février 2024
James D'Agostino a répondu le 13 févr. 2024
Thank you for your feedback. We are sorry to hear that your experience fell short of expectations and we look forward to the opportunity to welcome you back and provide you with a more memorable experience.

10/10 – Excellent

Linsey

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
A lovely, quiet boutique hotel. The room was just as pictured with comfortable beds and nice amenities. We loved having coffee on our balcony in the morning and relaxing in the evening. The staff were friendly and helpful and check in was easy. Easy walk to the beach, shopping and dining. Would definitely stay again.
Séjour de 3 nuits en février 2024
James D'Agostino a répondu le 13 févr. 2024
Thank you for your feedback after your recent stay. We are thrilled to hear that you enjoyed your time here with us. We look forward to seeing you again.

6/10 – Acceptable

Christiana

Voyage en famille
Séjour de 2 nuits en février 2024
James D'Agostino a répondu le 13 févr. 2024
Thank you for your review. We hope we have the opportunity to serve you again and provide you with an even more memorable experience.

10/10 – Excellent

YOO CHUL

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 5 nuits en janvier 2024
James D'Agostino a répondu le 9 févr. 2024
Thank you for your review. We look forward to welcoming you back to Gale South Beach.

10/10 – Excellent

Niveen

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Their staff were so kind and I loved my room with a balcony. Will visit again
Séjour de 2 nuits en janvier 2024
James D'Agostino a répondu le 9 févr. 2024
Thank you for your feedback. We look forward to welcoming you back for another memorable experience.

6/10 – Acceptable

Edwin

Séjour de 1 nuit en février 2024
SJ a répondu le 9 févr. 2024
Thank you for coming, Edwin. We'd love to have the opportunity to serve you once again.

6/10 – Acceptable

Nikkita

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en février 2024
SJ a répondu le 9 févr. 2024
Thank you, Nikkita, for taking the time to leave your review. We'd love to welcome you back.

8/10 – Bien

Anderson

Voyage en groupe
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Birthday weekend
Here for the weekend to celebrate a friend's birthday. I wanted to be a central safe location. This offered all of that. I was able to safely have my car parked through valet. The staff were responsive and helpful as I arrived very late.
Séjour de 4 nuits en janvier 2024
SJ a répondu le 9 févr. 2024
It was our pleasure to have you visit us, and we hope the birthday celebration was a great success. Thank you for your compliments, Anderson!

8/10 – Bien

callie

Points forts : Propreté, état et installations de l’hébergement
this property had a steam shower and i took the best showers of my life. it was walkable and comfortable. not sketchy but still wouldn’t recommend at night if you’re alone. the staff was nice but we didn’t really talk other than checking in. the location couldn’t be better, there was food, and bars and all kinds of places just a block up the street.
Séjour de 3 nuits en janvier 2024
SJ a répondu le 9 févr. 2024
Appreciate your review, Callie. We love happy guests and look forward to welcoming you back - we're going to get that 5th star!

10/10 – Excellent

ricardo

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Miami Beach stay
Séjour de 1 nuit en janvier 2024
SJ a répondu le 9 févr. 2024
Great rating, Ricardo! We'd love to have you return to us.

10/10 – Excellent

Darren

Voyage d’affaires
Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Great choice
Great hotel in a great location!
Séjour de 1 nuit en janvier 2024
James D'Agostino a répondu le 9 févr. 2024
Thank you for your review after your recent stay with us. We hope we see you again soon.

10/10 – Excellent

oz

Séjour de 5 nuits en janvier 2024
James D'Agostino a répondu le 9 févr. 2024
Thank you for your review. We look forward to seeing you again soon.

6/10 – Acceptable

Yulia

Points forts : Propreté, commodités et état et installations de l’hébergement.
It was my second time staying at this hotel. First time was last year. It’s a nice property with balconies, big bathtub and a bathroom can turn into a steam room. Large rooms. But this time their housekeeping service was terrible! They don’t refill amenities like lotions, shampoos, coffee pods etc. Forget to take out garbage. Even forget to leave clean towels when making the room. I don’t know how this is possible! Overall I would probably stay there again because of the spacious rooms and nice bathrooms. But they really have to work on their services especially considering the price of the hotel room per night.
Séjour de 7 nuits en janvier 2024
SJ a répondu le 17 janv. 2024
Thank you, Yulia, for sharing your feedback. We love hearing from our loyal guests because they have the best perspective on what needs improvement and what works well. Please let us know next time you are in town. We'll make sure we meet and exceed your expectations!

6/10 – Acceptable

Michael

Voyage en famille, Voyage d’affaires
Points forts : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Nice, but Nothing Spectacular
The rooms were nice, but the balconies are small. The bathrooms are setup to be more of a sauna than a functional bathroom. Don't expect many on site amenities unless you're planning on going to the sister hotel across the street. The female receptionist/manager who was working early yesterday morning was extremely rude to my wife for no reason. The rest of the staff was very nice.
Séjour de 3 nuits en janvier 2024
James D'Agostino a répondu le 9 févr. 2024
Thank you for your feedback after your recent stay with us. We apologize that your experience here fell short of expectations and we hope to have an opportunity to welcome you back in the future and provide you with a more memorable experience.

10/10 – Excellent

Aurelio

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very good
Séjour de 5 nuits en janvier 2024
SJ a répondu le 17 janv. 2024
Thank you so much, Aurelio! Come back anytime.

10/10 – Excellent

Vera

Voyage d’affaires
Points forts : Commodités
Very clean and spacious room, extremely nice and helpful people !
Séjour de 3 nuits en janvier 2024
SJ a répondu le 17 janv. 2024
Delightful, Vera! Thank you so much! See you next trip.

10/10 – Excellent

Jon

Séjour de 1 nuit en janvier 2024
SJ a répondu le 9 févr. 2024
Thank you, Jon! Come back anytime.

10/10 – Excellent

Jon

Séjour de 1 nuit en janvier 2024
SJ a répondu le 9 févr. 2024
Thank you, Jon! Come again.

2/10 – Terrible

Matthew

Voyage en groupe
Points faibles : Service et personnel, commodités
The cleaning staff stole my clothes! After checking out we realised we left a jacket and hoodie in the small, dark closet. We called the hotel and said we’d come back the next day to collect. When we showed up, they said nothing was there. There’s literally nowhere else they would’ve been since I didn’t wear them all week. I’m sure they’ll just gaslight me and deny this being possible, so here are some other reasons not to stay here. The construction noise from next door is unbearable, daily, and from early hours. Our tap water was brown one of the days. The rooftop pool area is very sad-looking and unused. Toilet and shower privacy is non-existent.
Sjoy a répondu le 10 janv. 2024
Thank you for giving your time to leave this review, Matthew. We are sorry you are unhappy and will work hard to improve for our future guests.

10/10 – Excellent

Jose

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en janvier 2024
SJ a répondu le 10 janv. 2024
We really appreciate you taking the time to give us your positive rating, Jose. Thank you. We look forward to welcoming you again in the not-too-distant future.

4/10 – Médiocre

Fidel

Séjour de 1 nuit en décembre 2023
Sjoy a répondu le 10 janv. 2024
We are sorry you did not have a 5-star experience at our property, Fidel, and I am sure we can do much better on your next visit. Please let us know next time you are in town, and we will make sure you have the best hospitality experience ever!

10/10 – Excellent

Cole

Séjour de 2 nuits en décembre 2023
SJ a répondu le 10 janv. 2024
Our favorite reviews are always 5/5! Cole, you are always welcome back to our property! Take care until your next visit.

4/10 – Médiocre

Mohannad

Voyage de couple
Points faibles : Service et personnel
So the location was really cool because it was close ti everything. The valet parking was kind of annoying, you would have to give them a 30-45 min heads up, but the phones didn’t work. So I would have to leave the room and go to the front desk every time to ask for the car. There was no remote to control the volume of the tv, just a Roku remote. When I presented my concern to the front desk they told me to press source on the sound bar, but the problem was the sound bar wasn’t on. The room was clean, staff were nice even though they didn’t seem to be too helpful. Maybe it was just a communication problem. The pool was very small, no one was there so I guess that’s a plus. My favorite part was the location, very close to the beach, restaurants, and coffee shops. I think this hotel could be a lot better if they worked on some of the issues at hand.
Séjour de 3 nuits en décembre 2023
SJ a répondu le 10 janv. 2024
Thank you for your feedback, Mohannad. We love to hear from our guests because it lets us know what is working and what needs improvement. Please let us know next time you are in town, and we will ensure you have the best hospitality experience ever!

2/10 – Terrible

Thiago

Séjour de 2 nuits en décembre 2023
SJ a répondu le 10 janv. 2024
Thank you, Thiago, for your feedback! We are sorry you did not have a 5-star experience and know we can do much better on your next visit.

6/10 – Acceptable

Voyageur vérifié

Voyage d’affaires
Points faibles : Service et personnel, état et installations de l’hébergement
Pass
Stayed at this hotel last year and it all felt brand new, returned a year later and everything seemed beat-up and used.
Séjour de 3 nuits en décembre 2023
SJ a répondu le 10 janv. 2024
Thank you for your feedback, Anonymous. We will use it only to improve our offerings for future guests. We hope you will be one of them!

8/10 – Bien

Marina, SEATTLE

Great costumer service. I liked my room deluxe king with a balcony! Great location! Will stay again 4 stars only because there was an event Saturday evening and a day of preparation. Was very loud until late
Séjour de 7 nuits en décembre 2023
SJ a répondu le 10 janv. 2024
Thank you for your compliments, Marina! Please let us know next time you are in town, and we will make sure we provide you with a 5/5 experience!

10/10 – Excellent

Belkys

Points forts : Propreté, commodités et état et installations de l’hébergement.
Excellent
Séjour de 1 nuit en décembre 2023
SJ a répondu le 10 janv. 2024
Yay, Belkys! Thank you so much! Come again.

8/10 – Bien

Tomi-Pekka

Séjour de 5 nuits en novembre 2023
SJ a répondu le 10 janv. 2024
Thank you, Tomi-Pekka, for your feedback. When your travels bring you to Miami Beach next, we would be delighted to have you stay with us again.

10/10 – Excellent

JANIVIA

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en novembre 2023
SJ a répondu le 10 janv. 2024
Wonderful, Janivia! We love your rating, and we love having you as our guest. Please come back soon.

10/10 – Excellent

MARIA MORENA ALVAREZ

Séjour de 1 nuit en novembre 2023
SJ a répondu le 10 janv. 2024
Thank you for your 5-star rating, Maria Morena Alvarez! We hope you will come back soon.

2/10 – Terrible

JeeEun

Voyage en famille
Points faibles : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Rude front desk womens staffs
Séjour de 2 nuits en novembre 2023
SJ a répondu le 10 janv. 2024
Thank you for sharing your perspective, JeeEun. Taking care of our guests is a pleasure, and I apologize for any unpleasantness you may have experienced during your stay. We would love to have you return to us.

6/10 – Acceptable

Shameika

Voyage de couple
Points forts : Service et personnel
Points faibles : Propreté, état et installations de l’hébergement
The lobby, hallways, and elevator smelled horrendous. Thankfully the room did not smell anything close to those common areas. The management should have better standards on how they upkeep those areas. I understand it is a high traffic area but I walked inside a few other hotels on the same street and they did not reek of inrine, so it’s not impossible.

8/10 – Bien

Marta

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 2 nuits en novembre 2023

10/10 – Excellent

Anthony

Séjour de 1 nuit en novembre 2023

10/10 – Excellent

Wandyla

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Foi ótima
Séjour de 1 nuit en novembre 2023