2/10 – Terrible
karen b.
10 août 2025
Points faibles : Propreté
Very disappointed with the condition and misrepresentation of this condo. It was not properly maintained or guest-ready.**Master Bedroom:** Only one light worked. Shower curtain, soap holder, and tub were covered in mildew. Ceiling paint was cracking. Only two washcloths provided, no bathmat. Paint throughout the room was chipped and mismatched. Blinds were broken and non-functional, letting in direct sunlight early in the morning.**Second Bedroom/Bathroom:** Towel rack and toilet paper holder were detached and left sitting on the toilet. Bedroom door didn’t close. Shower curtain liner was stained. Floor was dirty and clearly had not been properly cleaned.**Kitchen/Dining Area:** Refrigerator and stove were rusty, peeling, and in poor condition. No ironing board was provided — I had to iron on the bed. Dining chairs were worn, and faux leather was peeling badly.I contacted Blu Vacation Rentals multiple times and finally received a callback 16 hours later. When I explained the condition of the condo, the supervisor hung up on me. Minutes later, I received a text stating I should find another rental and falsely claimed I refused maintenance, which I did not.This response was unprofessional and the condition of the unit unacceptable. I am requesting a full refund and to speak with upper management. I will return after lunch to collect my belongings.
karen b.
Séjour de 2 nuits en août 2025
