Dear Natalia, It was fantastic to read your review and learn how much you enjoyed your stay. We are happy that our location was perfect for your needs and helped make your visit so memorable. We love providing our guests with a sanctuary from Ocean Drive's bustle, and we believe we embody the true spirit of vintage South Beach. Thank you for sharing your experience so future guests can see what makes Essex House by Clevelander an excellent choice when visiting Miami.Hotel Management

Dear M. Trone, It was fantastic to read your review and learn how much you enjoyed your stay. We are happy that our location was perfect for your needs and helped make your visit so memorable. We love providing our guests with a sanctuary from Ocean Drive's bustle, and we believe we embody the true spirit of vintage South Beach. Thank you for sharing your experience so future guests can see what makes Essex House by Clevelander an excellent choice when visiting Miami.Hotel Management

Dear Michel, Thank you for sharing your recent stay experience at Essex House by Clevelander. Based on your rating, we are glad that your stay was good overall, but we're sorry to learn about the challenges you encountered during your stay. Your experience does not reflect the high standards we aim to uphold. Please accept our sincere apologies for the inconvenience. We will address this appropriately to ensure a more enjoyable experience for all our guests in the future. We look forward to the opportunity to welcome you back and provide you with a seamless stay.Hotel Management

Dear Claudia, Thank you for taking the time to provide feedback about your stay. We sincerely apologize for the oversights made when servicing your room. We take our guests' feedback seriously, and our housekeeping staff will take the appropriate action to ensure this does not happen again. We were also disappointed that you felt the price did not meet your expectations. We make every effort to be priced competitively. Thank you once more, and we hope to have another opportunity to make your next stay exceptional.Hotel Management

Dear Marc,Thank you for choosing us. We are sorry to read that the room you were in did not meet your expectations. Please know our front desk staff is always available to help make you as comfortable as possible. We hope you will give us another chance the next time you visit the area.Hotel Management

Dear MarieJosee,It was fantastic to read your review and learn how much you enjoyed your stay. We are happy that our location was perfect for your needs and helped make your visit so memorable. Thank you for recommending Essex House by Clevelander to our future guests and hope to see you soon.Hotel Management

Pierre, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Essex House by Clevelander

Abdelhakim, thank you for rating your stay at Essex House by Clevelander. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Hotel Management

Bruno, thank you for choosing our hotel. We are sorry for not meeting your expectations and for your disappointment with the breakfast and pool. Since we are in the Art Deco District, we are historically protected and, therefore are unable to make any adjustments to the building itself. As for our rooms, we are in the process of remodeling to enhance our guest experience. It was our pleasure hosting you, and we hope you will revisit to see our newly updated accommodations soon. Victoria Palacio, Sales and Marketing Manager

Philippe, it was fantastic to read your review and learn how much you enjoyed your stay. We are glad to know you were pleased with our cordial staff and that our location was perfect for your needs and helped make your visit so memorable. We love providing our guests with a sanctuary from Ocean Drive's bustle, and we believe we embody the true spirit of vintage South Beach. Thank you for sharing your experience so future guests can see what makes Essex House by Clevelander an excellent choice. Victoria Palacio, Sales and Marketing Manager

Thank you for staying with us at Essex House by Clevelander, and for your generous review. We are glad you enjoyed being convenient to Miami's famous beaches, the area's finest shopping, celebrity chef restaurants, and energetic nightlife. However, we regret the frustration you felt from us not being able to grant you a late checkout. We hope the positive aspects of your visit will bring you back to us soon. Victoria Palacio, Sales and Marketing Manager

It was fantastic to read your review and learn how much you enjoyed your stay. We are happy you were pleased with our hospitality and that our location was perfect for your needs and helped make your visit so memorable. We love providing our guests with a sanctuary from Ocean Drive's bustle, and we believe we embody the true spirit of vintage South Beach. Thank you for sharing your experience so future guests can see what makes Essex House by Clevelander an excellent choice. Victoria Palacio, Sales and Marketing Manager

It is great to know you loved our beautiful property and had an excellent stay. We are thrilled you appreciated not only our spacious accommodations and delicious breakfast, but also our convenient location. It was a pleasure having you as our guest, and we hope to see you again soon at Essex House by Clevelander. Victoria Palacio, Sales and Marketing Manager

Thank you for sharing your observations. We are glad to know you loved most of the aspects of our hotel. Thank you again for the excellent rating, and we look forward to hosting you again soon at Essex House by Clevelander. Victoria Palacio, Sales and Marketing Manager

Cognard, thank you for your kind review of Essex House by Clevelander. We are glad to know you liked most aspects of our property and that overall you had a pleasant stay with us. However, we regret not meeting some of your expectations. We value your feedback and hope to see you the next time you visit the area. Victoria Palacio, Sales and Marketing Manager

Annabel, thank you for sharing the specifics of your stay. We are glad you liked our prime location and devoted associates. As a historically protected Art Deco hotel, we, unfortunately, cannot change anything in regards to the size of our rooms. However, we are sorry for the cleanliness oversights you observed with the carpet. We have made a note of your feedback and will follow up on the issues you outlined to ensure we are well poised to serve you better. We appreciate your constructive comments as it helps us to focus our efforts in areas that need improvement. Please come and see us again! Victoria Palacio, Sales and Marketing Manager

Bruno, thank you for the wonderful review of Essex House by Clevelander. We are glad you enjoyed our comfortable accommodations, breakfast offerings, and that our location close to South Beach was perfect for your plans. However, we regret your disappointment with our parking charges. We review our pricing regularly to make sure that we are priced competitively. It was a pleasure having you as our guest, and we hope to see you again on your next visit to Miami. Victoria Palacio, Sales and Marketing Manager

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Victoria Palacio, Sales and Marketing Manager

Karim, thank you for staying with us at the Essex House by Clevelander, and for your generous review. We are glad you enjoyed being convenient to all that our vibrant city has to offer and also our hospitality impressed you as we work hard to deliver an excellent experience for all of our guests, and we celebrate reviews such as yours. Thank you again; we look forward to welcoming you back soon. Victoria Palacio, Sales and Marketing Manager

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Victoria Palacio, Sales and Marketing Manager

Bernard, thank you for staying with us at Essex House by Clevelander, and for your generous review. We are delighted you loved our perfect location and service. Also, your comments have been noted, and we will share them with our respective teams to ensure future guests do not encounter the same issues. Thank you again, and we hope to see you soon. Victoria Palacio, Sales and Marketing Manager

We appreciate your gracious rating about your stay at Essex House by Clevelander. It means a lot for us to learn that we met your expectations. Thank you for being our guest, and we look forward to a future visit. Victoria Palacio, Sales and Marketing Manager

332/5000 cher David Merci d'avoir choisi Essex House lors de votre séjour à Miami! Je suis heureux d'apprendre que votre séjour s'est bien passé et que vous avez apprécié tout ce que Clevelander South Beach avait à offrir! La prochaine fois que vous restez avec nous, restez près de nos autres Stiles et profitez de la piscine. Nous sommes impatients de vous revoir dans le futur! Cordialement, Marcello Telles

Dear Anonymous Thank you for choosing Essex House Hotel during your stay in Miami! We look forward to welcoming you back in the future! Regards, Marcello Telles

Hey Jean-louis Je suis désolé que vous ayez vécu ces expériences avec nous. Merci de rester avec nous et nous apprécions les commentaires Regards, Marcello Telles

Dear Anonymous Merci d'avoir choisi Essex House lors de votre séjour à Miami! Nous sommes impatients de vous revoir dans le futur! Cordialement, Marcello Telles

Dear Valerie Merci d'avoir choisi Essex House lors de votre séjour à Miami! Nous sommes impatients de vous revoir dans le futur! Cordialement, Marcello Telles

Dear Anonymous 249/5000 Merci de nous choisir pour votre destination à Miami! Nous apprécions le compliment sur notre emplacement et le personnel. Nous sommes impatients de vous revoir dans le futur. Nous attendons avec impatience votre prochaine visite !! Cordialement, Marcello Telles Superviseur du service à la clientèle

Dear Anonymous Merci d'avoir pris le temps de partager votre avis. Nous vous remercions de vos précieux commentaires lors de la communication de vos commentaires à notre équipe pour nous assurer que nous améliorons les domaines nécessaires. Attendez-vous à votre voyage à Miami. Cordialement, Marcello Telles Superviseur du service à la clientèle

Dear Bridget, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Essex House by Clevelander; we hope to see you again soon. Hotel Management

Dear Toni, Thank you for your stay at the Essex House by Clevelander and for posting such a kind review of our hotel. We are happy to know you had an enjoyable time while you were here. However, we were disappointed that you felt the resort fees did not meet your expectations. We make every effort to be priced competitively. It was a pleasure having you as our guest, and we hope to see you again on your next visit to Miami. Hotel Management

Dear Steven, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Hotel Management

Dear Tiasia, We want to thank you for your stay and for taking the time to post your review. We sincerely apologize for any oversights made when servicing our property. We take our guest's feedback seriously, and the appropriate action will be taken to ensure this does not happen again. Thank you once more, and we hope to have another opportunity to make your next stay exceptional.Hotel Management

Dear Nikya, Thank you for the specific feedback about your stay. We are sorry for not meeting your expectations and for any inconvenience caused. We would like to share that microwaves are available upon request. Our front desk is always available to help make your stay as comfortable as possible. We hope to have the opportunity to make your next stay with us outstanding in every respect.Hotel Management

Dear Patrice Ann, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Hotel Management

Dear Natasha, Thank you for returning to Essex House by Clevelander. There is no better compliment than a guest who keeps coming back time after time. We are so glad you continue to enjoy our property. It is always a pleasure to have you as our guest, and we look forward to your next stay. Thank you again.Hotel Management

Dear Robert, Thank you for the kind words about our hotel and staff. We believe in our team and strive to make every guest feel at home, so it will be a joy to pass along your comments to Michelle. It was a pleasure having you, and we look forward to seeing you again soon at Essex House by Clevelander.Hotel Management

Dear Heidy, Thank you for choosing to stay with us and taking the time to share your review. We are sorry for the noise issues that impacted your time with us, and we can understand the frustration this caused. Please know our front desk is available around the clock to make your stay as comfortable as possible. We will share your comments appropriately as we are committed to enhancing our guest's experience. That said, we are pleased to know that our clean accommodations and dedicated associates made a better impression. We are grateful for your patience and hope you will revisit us for a more tranquil experience.Hotel Management

Dear Robyn, Thank you for choosing to stay with us at Essex House by Clevelander. We are glad to know you had a pleasant stay overall and that our clean accommodations enhanced your time with us. We also appreciate you mentioning our convenient location. That said, we are sorry for the issues you encountered with the television in your room, and we apologize for the unattentive service you received from our associates. We can understand the frustration this caused and will share your comments with our associates as we strive to improve our guest service on all levels. We also regret the inconvenience you encountered with the ice machine, and we will address this appropriately. We are grateful for your patience and look forward to welcoming you again for a more flawless experience.Hotel Management

Dear Christina, Thank you for rating your stay at our hotel. We aim to make each guest feel at home; therefore, we are disappointed if we did not meet all of your expectations. We hope you will accept our apologies for any concerns you may have encountered. We hope you will give us another chance to welcome you back so you can experience our hotel the way you should have on this visit.Hotel Management

Dear Krystal, Thank you for choosing to stay with us. We are sorry to read that the room you were in did not meet your expectations. We typically receive wonderful feedback regarding our property and our guest rooms; therefore, it is disappointing to know we did not leave you with a favorable impression. We will certainly share your concerns with our respective team to take corrective actions. We also apologize that you had to wait for your car and for the frustration and inconvenience this caused; this will be addressed with our valet staff. On a positive note, we are happy you liked the service offered by our front desk staff. Thank you once more for your honest review, and we look forward to the chance to provide you with an exceptional experience that reflects the true essence of our hotel.Hotel Management

Dear M. Trone, It was fantastic to read your review and learn how much you enjoyed your stay. We are happy that our location was perfect for your needs and helped make your visit so memorable. We love providing our guests with a sanctuary from Ocean Drive's bustle, and we believe we embody the true spirit of vintage South Beach. Thank you for sharing your experience so future guests can see what makes Essex House by Clevelander an excellent choice when visiting Miami.Hotel Management

Dear Cindy, Thank you for staying with us and for your gracious rating. On behalf of all of us at Essex House by Clevelander, we would like to invite you to another outstanding visit. Hotel Management

Dear Annie, Thank you for your kind words! We are delighted to hear that you had such a positive experience with our check-in service. Providing a smooth and efficient arrival process is a top priority for us, and it's always rewarding to know that our efforts have made a difference in your stay. It will be a joy to share your feedback with the team. We look forward to seeing you again soon at Essex House by Clevelander.Hotel Management

Dear Lucretia, It was fantastic to read your review and learn how much you enjoyed your stay. We are happy that our location was perfect for your needs and helped make your visit so memorable. We love providing our guests with a sanctuary from Ocean Drive's bustle, and we believe we embody the true spirit of vintage South Beach! Thank you for sharing your experience so future guests can see what makes Essex House by Clevelander an excellent choice when visiting Miami.Hotel Management

Dear Ms. Shantel, We want to thank you for your feedback. While we wish you had a better experience as our guest, we are grateful for feedback that helps us improve. Thank you for sharing your experience and allowing us the opportunity to enhance our services further going forward. We wish you all the best with your travels, and we hope they bring you our way again soon.Hotel Management

Dear Ms. Jane, Thank you for your review. We are very sorry for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced. We assure you this will be looked into and addressed. We would be grateful for your patience and understanding during this time. Hotel Management

Dear Nasim, Thank you for taking the time to review your recent stay with us. We want each guest to have an outstanding experience at our hotel; therefore, we apologize for not meeting your expectations and for the inconvenience caused due to the noise issues during your stay. Please know our front desk is available around the corner to help make your stay comfortable at all times. Moreover, it is disappointing to hear that you observed some cleanliness oversights as well; this will be addressed with our housekeeping team to make sure we are more diligent in our delivery moving forward. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Hotel Management

Dear Carlina, Thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust.Hotel Management