Piscine extérieure, cabanas (supplément), parasols

DUA Miami, Autograph Collection – Avis

4.5 out of 5
DUA Miami, Autograph Collection
1300 South Miami Avenue, Miami, FL

Avis

8,4

Très bien

Note de 10 – Excellent, d’après 616 avis sur 1002." "
Note de 8 – Bien, d’après 153 avis sur 1002." "
Note de 6 – Acceptable, d’après 90 avis sur 1002." "
Note de 4 – Médiocre, d’après 69 avis sur 1002." "
Note de 2 – Terrible, d’après 74 avis sur 1002." "

8,8/10

Propreté

8,6/10

Service et personnel

8,6/10

Commodités

8,8/10

État et installations de l’hébergement

8,2/10

Écoresponsabilité

Avis

2/10 – Terrible

laurent

Séjour de 2 nuits en mai 2022
SLS Services a répondu le 20 mai 2022
Hello Laurent, We are really sorry that your stay felt below your expectations. We will continue to improve our services and we hope that we can make it up to you the next time you choose to visit us. Thank you for your feedback!

10/10 – Excellent

CHRISTOPHE

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Superbe Vraiment bien pour un simple SLS
Séjour de 5 nuits en février 2022
SLS Services a répondu le 28 févr. 2022
Merci beaucoup CHRISTOPHE!

10/10 – Excellent

Voyageur vérifié

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Very good staff, very clean, nice view, safe place , ...
Séjour de 4 nuits en juillet 2021
Kin Lazarre a répondu le 4 août 2021
Thank you for your review. Your kind words will be shared with the team.

8/10 – Bien

Harry

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en juin 2021
Michael F a répondu le 13 juin 2021
Dear Harry, Thank you for the beautiful review! We appreciate you taking the time to leave your feedback and hope to welcome you back soon! Best,

6/10 – Acceptable

Emmanuel

Voyage d’affaires
Points forts : Propreté, état et installations de l’hébergement et confort de la chambre.
Bonne localisation Bon restaurant sur place Bonne wifi Note de l’hôtel et bouteille de vin offerte Problèmes de pression d’eau (toilette bouchée) Facturation minibar après le check out pas professionnel du tout
Séjour de 3 nuits en février 2020
Zulfiya Y. a répondu le 24 mars 2020
Dear Emmanuel, Thank you for your review, and for sharing with us the details of your stay. We are glad that you enjoyed your accommodation, hotel amenities and... the bottle of wine. Please accept our apologies with water pressure and the possible inconsistencies with minibar charges. We are here for you, and are happy to assist or correct or investigate on anything that may not not look "right" to you. Hope for the opportunity to serve you again soon!

10/10 – Excellent

Voyageur vérifié

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Tout était très bien quoique la restauration est ordinaire et très dispendieuse...
Séjour de 1 nuit en février 2020
Zulfiya Y. a répondu le 12 mars 2020
Dear Guest, Thank you for your review! I am so glad that your SLS Brickell experience was a top notch! Can't wait to welcome you back!

8/10 – Bien

Jonatan

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 6 nuits en septembre 2019
Michael F a répondu le 27 sept. 2019
Dear Jonatan, We are sincerely grateful for the excellent review. We can't wait to have you stay with us again! Best,

10/10 – Excellent

Voyageur vérifié

Séjour de 1 nuit en septembre 2019
Michael F a répondu le 14 sept. 2019
Dear Guest, We are always flattered to receive such great reviews. We hope to see you soon! Best,

10/10 – Excellent

Yulia

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great service and especially want to complement the hotel receptionist who has been very attentive and also upgraded our room. Highly recommend to check out the hotel restaurant as well
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 17 mai 2024
Yulia, thank you for sharing your wonderful experience at Dua Miami! The attentive service from our receptionist and the room upgrade highlight our commitment to exceptional hospitality. Additionally, we're thrilled you enjoyed the hotel restaurant. We look forward to welcoming you back soon!

10/10 – Excellent

Caroline

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Staff were great. Amenities were terrific and food was of great quality
Séjour de 2 nuits en mai 2024
Customer Service a répondu le 15 mai 2024
Caroline, thank you for your kind words! The team members at Dua Miami are delighted to hear you enjoyed the amenities and the quality of the food. We look forward to welcoming you back soon!

10/10 – Excellent

luis

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice
Séjour de 1 nuit en mai 2024
Customer Service a répondu le 14 mai 2024
Luis, thank you for your concise yet positive feedback. We're delighted to know your stay at Dua Miami was pleasant. We look forward to welcoming you back in the future.

8/10 – Bien

Porprym

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Great balcony view
Séjour de 2 nuits en mai 2024
Customer Service a répondu le 11 mai 2024
Porprym, thank you for appreciating the lovely balcony view at Dua Miami. We're delighted that you enjoyed it. Looking forward to welcoming you back for another wonderful experience.

10/10 – Excellent

Angelo

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
The pool is amazing and the location makes it easy to get to dining options.
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 26 avr. 2024
Angelo, we're thrilled you enjoyed your time at Dua Miami Brickell, An Autograph Collection Hotel, notably our pool area and convenient location. Our team members strive to make our guests' stays remarkable and we're glad we delivered. We hope to host you again in the future!

8/10 – Bien

Ana

Séjour de 2 nuits en avril 2024
Customer Service a répondu le 8 mai 2024
Ana, thank you for your rating of Dua Miami. It's terrific to learn you had an overall positive experience with us. We are striving to make each visit an excellent one and we are looking forward to your next stay.

10/10 – Excellent

Bader

Séjour de 3 nuits en avril 2024
Customer Service a répondu le 7 mai 2024
Bader, thanks for the outstanding rating! We're thrilled you enjoyed your time at Dua Miami and took the time to rate us so highly. We look forward to welcoming you back in the future!

2/10 – Terrible

Alan

Voyage de couple
Points faibles : Propreté, service et personnel et état et installations de l’hébergement.
Poor property
Séjour de 3 nuits en mars 2024
Customer Service a répondu le 17 avr. 2024
Alan, we regret to hear your recent stay didn't meet your expectations. It's our goal to provide a top-notch experience and we apologize if this wasn't achieved. Please rest assured we're taking your feedback under careful consideration for future improvements. Thank you for providing your feedback.

10/10 – Excellent

Holtian

Séjour de 1 nuit en avril 2024
Customer Service a répondu le 4 mai 2024
Holtian, we're overjoyed you had an excellent stay at Dua Miami. We appreciate you choosing our hotel and your outstanding rating. We're keen to welcome you back for another pleasant experience.

10/10 – Excellent

Justin, Washington

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 4 mai 2024
Justin, thank you for your wonderful rating of Dua Miami. We're so happy to know you enjoyed your stay and we look forward to welcoming you back in the future.

8/10 – Bien

Vladimir

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Good
Séjour de 1 nuit en avril 2024
Customer Service a répondu le 17 avr. 2024
Vladimir, thank you for taking the time to review your stay at Dua Miami Brickell, An Autograph Collection Hotel. We're pleased to hear that you had a satisfactory experience. We aim to make every stay a memorable one and your feedback certainly helps us in our continuous effort for improvement. Looking forward to welcoming you back soon!

10/10 – Excellent

Leo

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 21 avr. 2024
Thanks for the perfect rating, Leo!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Dua Miami Brickell, An Autograph Collection Hotel.Have a wonderful day!

8/10 – Bien

Craig

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Nice restaurant on site. Bathroom could be cleaner. Maybe have options for tea rather than espresso. Mini fridge should be usable and not pushing items to sale. Did not recieve my Expedia VIP perk bottle of wine that was to be delivered to the room.
Séjour de 3 nuits en mars 2024
Rasheen Warmington - Front Office a répondu le 25 mars 2024
Dear Craig,Thank you for choosing SLS Brickell Hotel & Residences.We apologize that your VIP perk was not delivered. We appreciate your feedback regarding having tea options instead of coffee. We will do our best to incorporate that change in the future.

2/10 – Terrible

Mia

Points faibles : Propreté, commodités et état et installations de l’hébergement.
The worst experience. Was put in an accessibility room, with no price reflection based on the room provided. No other options. Room was dirty - Called for luggage because i couldn’t do it on my own, took 30 minutes to have them brought down.
Séjour de 1 nuit en mars 2024
Front Office Management a répondu le 25 mars 2024
Dear Mia,Thank you for your feedback. We will use this very detailed review to improve.

10/10 – Excellent

Alfred, Summerland Key

Séjour de 1 nuit en mars 2024
Customer Service a répondu le 17 avr. 2024
Alfred, thank you for giving us a perfect rating! We're absolutely thrilled you enjoyed your stay at Dua Miami . We pride ourselves in providing our esteemed guests with memorable experiences. We are looking forward to serving you again soon!

8/10 – Bien

KIMANI

Séjour de 5 nuits en mars 2024
Customer Service a répondu le 17 avr. 2024
Kimani, thank you for choosing Dua Miami for your stay and for taking the time to rate us. We're thrilled to see that you had a positive experience and we hope to have the pleasure of welcoming you back in the future.

10/10 – Excellent

Larry

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en mars 2024
Customer Service a répondu le 17 avr. 2024
Larry, it's fantastic to hear you had a top-notch stay at Dua Miami Brickell, An Autograph Collection Hotel. We appreciate your fantastic rating on Expedia and hope to welcome you back in the near future for another incredible experience. Safe travels!

10/10 – Excellent

Edgar, Santo Domingo Este

Séjour de 1 nuit en mars 2024

10/10 – Excellent

Thomas

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 2 nuits en mars 2024

2/10 – Terrible

Allan D

Voyage en groupe
Points faibles : Service et personnel, commodités et état et installations de l’hébergement.
The staff treated us horribly. Rude and belittling. The room was slightly better than a motel room. Definitely will never stay there again.
Séjour de 3 nuits en mars 2024
Joyce Stephanie Perez a répondu le 5 mars 2024
Dear Allan D, Thank you for choosing to stay with us at SLS Brickell and taking the time to provide us with your feedback. We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will give us the opportunity to welcome you again soon.

10/10 – Excellent

Tevin

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
I thoroughly enjoyed my stay at SLS. My room was beautiful, comfortable, and quiet. I will be booking with SLS again in the future.
Séjour de 1 nuit en mars 2024
Joyce Stephanie Perez a répondu le 4 mars 2024
Dear Tevin, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

6/10 – Acceptable

Michelle

For the price point, I was extremely disappointed. The decor is dated and weird. The process was exhausting for me. I may need to try them again and see if it was just a one time thing but I was NOT impressed.
Séjour de 3 nuits en février 2024
Joyce Stephanie Perez a répondu le 4 mars 2024
Dear Michelle, Thank you for choosing to stay with us at SLS Brickell and taking the time to provide us with your feedback.We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will give us the opportunity to welcome you again soon.

10/10 – Excellent

Gina

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Booked a room at the SLS after another spot I had originally booked in the area went horribly wrong back in September (I know, I’m delayed writing this!). The staff here took SUCH good care of me. I can’t say enough about the front desk!! Always checked in on me and even fixed my room keys when I accidentally deactivated them ; ) the hotel driver, door man, lounge team, bartenders… everyone was fantastic and truly made my stay. Will be returning as a guest (or just to stop by to say hello) and would recommend to all friends/family. So appreciative of this team more than they know! Room, hotel, and gym were all super clean too! Thank you times a million! Saved my time in Miami for sure!
Séjour de 4 nuits en septembre 2023
Joyce Stephanie Perez a répondu le 26 févr. 2024
Dear Gina, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

10/10 – Excellent

Anastassia

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Séjour de 1 nuit en février 2024
Front Office Management a répondu le 25 mars 2024
Dear Anastassia,Thank you for your feedback, we do hope to welcome you back to SLS Brickell very soon.

8/10 – Bien

Alejandro

Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Bien ubicada , limpieza buena
Séjour de 6 nuits en février 2024
Joyce Stephanie Perez a répondu le 25 févr. 2024
Querido Alejandro, me encantó recibirte. Esperamos su regreso. Gracias por sus comentarios.

6/10 – Acceptable

Larisa

Voyage en famille
Points forts : Propreté, commodités
Maid service horrible No one speaks English Restaurant wait staff very slow
Séjour de 3 nuits en février 2024
Renata Ayutova a répondu le 19 févr. 2024
Dear Larisa, Thank you for choosing to stay with us at SLS Brickell and taking the time to provide us with your feedback.We are very sorry to hear that we didn’t meet your expectations during your visit. We appreciate your candid comments and will learn from them to help us improve in the future. Please know that your feedback has been shared with the broader team and will be addressed immediately. We hope that you will give us the opportunity to welcome you again soon.

10/10 – Excellent

Brent

Voyage d’affaires
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
My favorite Miami hotel. Perfect location, great room, great towels great mattress. Big fan!
Séjour de 2 nuits en février 2024
Joyce Stephanie Perez a répondu le 18 févr. 2024
Dear Brent, absolutely loved hosting you. We look forward to your return. Thank you for your feedback.

4/10 – Médiocre

Victor

Voyage de couple, Voyage d’affaires
Points faibles : Propreté
arrived Sunday evening. Monday room was cleaned after 6:00 pm. Tuesday room was not cleaned. Had to ask for fresh towels. Coffee cups were dirty from use of previous day. Extension for checkout time only 30 minutes (11:30!)
Séjour de 3 nuits en février 2024
Front Office Management a répondu le 16 févr. 2024
Dear Victor,Thank you for your feedback, we are sorry your stay was not absolutely amazing. Please note that we will use the information shared to improve in the future.

2/10 – Terrible

Hayley

Points faibles : Service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Front Office Management a répondu le 15 févr. 2024
Dear Hayley,Thank you for your feedback!

10/10 – Excellent

La

Voyage de couple
Points forts : Commodités, état et installations de l’hébergement
I love this place
Séjour de 1 nuit en février 2024
Front Office Management a répondu le 15 févr. 2024
Dear La,We absolutely loved hosting you. We look forward to your return. Thank you for your feedback.

10/10 – Excellent

Thomas

Points forts : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 1 nuit en février 2024
Renata Ayutova a répondu le 12 févr. 2024
Dear Thomas, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

8/10 – Bien

Elizabeth

Voyage en famille
Points forts : Propreté, service et personnel et état et installations de l’hébergement.
It was nice but expected more season activities since it was on Christmas
Séjour de 3 nuits en décembre 2023
Renata Ayutova a répondu le 12 févr. 2024
Dear Elizabeth, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay. We will definitely consider your suggestion in regard to the festive activities. Sincerely,

4/10 – Médiocre

Nicholas

Voyage en famille, Voyage d’affaires
Points faibles : Propreté, service et personnel et commodités.
I already paid Expedia in full for my stay at SLS. The hotel charged me an additional $3,000 and has yet to refund this money. I stay in many hotels so it took me time to realise that charges on my card are for this hotel. You see “Atton hotels” on your credit card - not helpful. When it came to check out, the “system was down” so I could not get any receipt for my stay. The hotel promised they would send my me receipt after my stay. But obviously they could not be bothered because I am still waiting almost a week later. The positive of this hotel vs say the Novotel Miami is that the rooms are quieter. But the carpet was not clear and both bedside tables were thick with dust. No bad but ruined by wrongful charges on my company card and the waste of time I face in getting refunded and getting a receipt for my stay
Renata Ayutova a répondu le 6 févr. 2024
Dear Nicholas,Thank you for choosing SLS Brickell. We strive to improve and elevate guest experience; we sincerely apologize if your stay was anything less than exemplary. Sincerely,

10/10 – Excellent

Dk

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Great!
Renata Ayutova a répondu le 6 févr. 2024
Dear Daniel, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

10/10 – Excellent

Rosa, Carolina

Voyage de couple
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Excelent hotel beautiful and good service staff
Séjour de 3 nuits en décembre 2023
Joyce Stephanie Perez a répondu le 31 janv. 2024
Dear Rosa, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

8/10 – Bien

Kevin, Tampa

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
Séjour de 1 nuit en janvier 2024
Front Office Management a répondu le 25 mars 2024
Dear Kevin,Thank you for your review, we appreciate your feedback, and look forward to having you with us again soon.

10/10 – Excellent

Tyresha

Points forts : Propreté, service et personnel et état et installations de l’hébergement.
I’ve never done a review but SLS Brickell was one of my most enjoyable stays! Highly recommend!
Séjour de 3 nuits en janvier 2024
Joyce Stephanie Perez a répondu le 31 janv. 2024
Dear Tyresha, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

10/10 – Excellent

sohaib

Séjour de 4 nuits en décembre 2023
Front Office Management a répondu le 25 mars 2024
Dear Sohaib,Thank you for this amazing review, we do hope to welcome you back to SLS Brickell very soon.

6/10 – Acceptable

Nagizkhan

Voyage de couple
Points faibles : Propreté, service et personnel et commodités.
Honestly, our expectations were pretty high based on the pictures and reviews we saw. But when we got to our apartment, the pillows were a mess – seriously stained and just filthy. Despite having daily cleaning services, they never bothered to replace them, even after we asked. And it wasn't just the pillows; the towels at the swimming pool were dirty too. As for entertainment around the hotel, it was a bit of a joke. We wanted to play pool, but the staff couldn't find the billiard balls. They came up with some ridiculous excuse, saying they needed to get an engineer to locate them. I mean, what kind of engineer is needed to find pool balls? Additionally, when we arrived at the hotel, which was earlier than our check-in time, one of the staff told us we could use the amenities and even grab breakfast while waiting for our room. This confused us since our hotel package included breakfasts. She initially said our breakfast was covered, but then they charged us for the first day's breakfast, saying it actually wasn't included. I would not recommend this hotel to my friends and family.
Joyce Stephanie Perez a répondu le 22 janv. 2024
Dear Nagizkhan,Thank you for choosing SLS Brickell. We strive to improve and elevate guest experience; we sincerely apologize if your stay was anything less than exemplary. Please do not hesitate to contact us directly for further assistance.

10/10 – Excellent

Constantinos

Voyage en famille
Points forts : Propreté, service et personnel, commodités et état et installations de l’hébergement.
Clean and upscale hotel. Will be back.
Séjour de 3 nuits en janvier 2024
Joyce Stephanie Perez a répondu le 22 janv. 2024
Dear Constantinos, Thank you very much for your kind review. Great to hear that you enjoyed your experience and that our team helped to create such a memorable stay.Sincerely,

2/10 – Terrible

francis

Voyage d’affaires
Points faibles : Propreté, service et personnel, état et installations de l’hébergement et confort de la chambre.
Séjour de 4 nuits en janvier 2024
Joyce Stephanie Perez a répondu le 22 janv. 2024
Dear Francis,Thank you for choosing SLS Brickell. We strive to improve and elevate guest experience; we sincerely apologize if your stay was anything less than exemplary. Please do not hesitate to contact us directly for further assistance.

2/10 – Terrible

Arik

Voyage en famille
Points forts : Service et personnel
Points faibles : Propreté, commodités et état et installations de l’hébergement.
Séjour de 6 nuits en janvier 2024
Joyce Stephanie Perez a répondu le 22 janv. 2024
Dear Arik,Thank you for choosing SLS Brickell. We strive to improve and elevate guest experience; we sincerely apologize if your stay was anything less than exemplary. Please do not hesitate to contact us directly for further assistance.